Key milestones

2015
2018
June
U Mobile won big once again at the 2018 Frost & Sullivan Malaysia Excellence Awards with a total tally of four awards. The awards won are Malaysia’s Mobile Data Service Provider of the Year, Excellence in Customer Experience Award - Online Experience in Telecommunications Industry, Excellence in Customer Experience Award - Mobile Experience in Telecommunications Industry, Excellence in Customer Experience Award - Overall Experience in Telecommunications Industry.
Sept
U Mobile signed an agreement with United Overseas Bank (Malaysia) Bhd (UOB Malaysia) for a term loan facility of RM1 billion to fund its various capital expenditure (CAPEX) programmes for three years with the amount of RM1 billion term loan credit facility.
Oct
U Mobile bagged silver in Direct Marketing category and bronze in Experiential Marketing category at the Marketing Excellence Awards 2018.
Oct
U Mobile was awarded with GeoInnovation Awards 2018 for Exemplary Geographical Information System (GIS) Project for the very first time. This award recognises U Mobile’s innovative use of geospatial technology in addressing real-world challenges in the industry.
Oct
U Mobile was named the Bronze winner in the Communication Networks category at the Putra Brand Awards 2018.
2017
May
U Mobile and Sun Life Malaysia announced their partnership to be the first to provide telco-assurance to U Mobile’s customers in Malaysia. This collaboration aims to broaden the services offered to be inclusive of insurance coverage, increasing the accessibility for customers to purchase insurance.
May
U Mobile became the first telco to commercially launch 4.5G service on 1800 MHz and 2600 MHz in Malaysia, starting with Johor Bahru. Customers with smartphone devices that supports 4.5G service would be able to enjoy up to twice the speeds of 4G.
June
U Mobile has officially notified Maxis on the termination of RAN Share Agreement that will be completed by December 2018. This termination aims to foster U Mobile’s independence in the provision of enhanced network experience and coverage with the ongoing network investment program.
July
U Mobile unveiled its revamped flagship store on the Ground Floor of Berjaya Times Square.
Dec
U Mobile announced a partnership with WeChat to launch the new U Mobile WeChat Go SIM. This prepaid SIM is specially designed to meet the connectivity demands of China tourists with attractive benefits, such as unlimited data to enjoy social messaging on WeChat and free Lingcod TV subscription.
2016
Apr
U Mobile became the first telco in Malaysia to offer unlimited free video streaming, 24/7 via Video Onz.
May
U Mobile has partnered with SACOFA Sdn Bhd, the leading telecommunications infrastructure provider in Sarawak to expedite the expansion of U Mobile network in Sarawak by leveraging on SACOFA’s telecoms infrastructure footprint of over 700 sites state-wide. The partnership aims to offer quality and affordable communications and multimedia services to everyone.
Aug
U Mobile rolled out the latest 4G LTE Advanced network at Kota Belud, Sabah which made the internet speed of over 100Mbps possible through the deployment of over 20 4G LTE- Advanced site.
Sept
U Mobile announced that it has received a Letter of Offer regarding the spectrum allocation of 2x5MHz of 900MHz and 2x15MHz of 1800MHz bands from the Malaysian Communications and Multimedia Commission, which will be effective on 1 July 2017.
2015
Apr
U Mobile has won the 2015 Frost & Sullivan Customer Experience Award for the Overall Experience in telecommunication sector as well as the Best Contact Centre Experience, Best Mobile Experience and Best Net Promoter Score. These awards recognise U Mobile in offering its customers the best experience possible at all touch points when purchasing U Mobile products and services.
May
U Mobile and Telekom Malaysia Berhad (TM) has partnered to provide fibre mobile backhaul connectivity by leveraging on TM Next Gen Backhaul™ Services. The collaboration aims to strengthen network capabilities that covers Central, Southern, Eastern & Northern Malaysia.
Aug
U Mobile partnered with ZTE Corporation to drive the development of pre-5G and future implementation of 5G locally which has the potential to offer up to 10 times faster speed as compared to 4G LTE network.
2014