The U Data Roam 10 and U Data Roam 36 are affordable data roaming promotions which enables you to enjoy unlimited internet roaming at selected destinations when you connect to our preferred roaming operator’s network while roaming.
This promotion will begin on 7 April 2016 until further notice.
This promotion is available to all U Mobile prepaid and postpaid plans, except for U Mobile postpaid broadband plans.
You will be automatically subscribed to either U Data Roam 10 or U Data Roam 36 once you connect to our preferred roaming operator’s network based on the country you roam in.
U Data Roam 10:
You will be charged RM10 per day for internet usage while on roaming if you connect to the following networks based on the country you roam:
Country
Preferred Roaming Operator
Name of Network that will be displayed on your mobile device
Australia
Optus
YES OPTUS
Bangladesh
Banglalink
Banglalink / BGDBL / Sheba
Cambodia
Cellcard
Cellcard / MobiTel / 456-01
Metfone
Viettel(Metfone) / 45608
Hong Kong
Hutchison 3
3 (3G) / 3 (2G)
Smartone
SmarTone HK
India
Bharti Airtel
airtel
Indonesia
Hutchison 3
3 / IND HCPT / IND 89 / 510 89
Indosat Ooredoo
INDOSATOOREDOO / INDOSAT
Laos
Lao Telecommunications
LAO GSM / Lao Telecom
Unitel
Unitel / 45703
Philippines
Smart
SMART
Singapore
StarHub
STARHUB / SGP05 / 525-05
Singtel
Singtel
South Korea
KT / SK Telecom
Olleh / SK Telecom / KOR SK Telecom / 450 05
Taiwan
Taiwan Mobile
TAIWAN MOBILE / TW MOBILE
Chunghwa
Chunghwa
Thailand
AIS
AIS / AWN
True Move
TRUE / TH3G+ / True-H 3G+ /52000
DTAC
DTAC
U Data Roam 36:
You will be charged RM36 per day for internet usage while on roaming if you connect to the following networks based on the country you roam:
Country
Preferred Roaming Operator
Name of Network that will be displayed on your mobile device
WIND GR / TIM GR / TELESTET / H STET / GR STET / GR TELESTET / 202 10
Hungary
Vodafone
Vodafone HU / Voda HU
Iceland
Nova
Nova
Ireland
EIR
Meteor / IRLME / IRL03
Vodafone
Eircell (Network.) / vodafone IE / VODA
Italy
Vodafone
Vodafone IT
Japan
SoftBank
SoftBank / Vodafone JP / J-phone / 44020
NTT Docomo
DOCOMO
Kazakhstan
KaR-Tel LLP (Beeline)
Beeline / 401 01
Latvia
Bite
Bite / Bite LV
Lithuania
Bite
Bite / Bite LT / Bite Lietuva
Macau
Hutchison
3 Macau
Mongolia
Mobicom
MOBICOM / MN MobiCom / 428 99
Montenegro
Mtel
m:tel / m:tel Montenegro / 29703
Myanmar
MPT
MPT GSM / MPT / MM 900
Mytel
Mytel / 41409
Netherlands
Vodafone
Vodafone NL
Nepal
Ncell
Ncell / 429 02
New Zealand
Two Degrees
2degrees
Spark
Spark NZ
Vodafone
Vodafone
Oman
Omantel
Omantel / Oman Mobile / 422 02 / OMNGT
Pakistan
Telenor
Telenor PK / 410 06
Poland
P4
P4 / PL-06 / Play
Plus
PLUS GSM, PL-PLUS, PL-01, 2601
Portugal
NOS
Optimus / P Optimus / P03 / NOS
Portugal
Vodafone
VODAFONE P / VODAFONE
Qatar
Vodafone
Vodafone Qatar
Romania
Vodafone
Vodafone RO
Romania
Telekom
TELEKOM.RO / 226 03
Russia
Beeline
Beeline / RUS-99 / 250-99
Saudi Arabia
Zain
Zain SA
Spain
Movistar (Telefonica)
movistar / Telefonica
Spain
Vodafone
VODAFONE ES
South Africa
Vodacom
Vodacom
Sri Lanka
Hutchison 3
SRI 08/ 413 08/ Hutch
Dialog
Dialog
Sri Lanka
Mobitel
Mobitel / 41301
Sweden
Hutchison 3
3 SE / 240 02 / SWEDEN (240 04)
Switzerland
Salt
Salt
Sunrise
Sunrise / diAx Swiss / CH 02
Timor-Leste
Telemor
Telemor / 51403
Turkey
Vodafone
VODAFONE TR
UAE
DU
du
Ukraine
Lifecell
lifecell / UKR 06 / 25506 / UA ASTELIT / life:)
United Kingdom
Hutchison 3
3 (3G)
O2
O2 UK
Vodafone
VODAFONE UK
United States
AT & T
AT & T / 310410
Vietnam
Viettel
VNMVT / Viettel / VN 04 / 452 04
Vietnamobile
Vietnamobile / VNMVM / 452 05 / VN 05
Vinaphone
Vinaphone / VN 02 / 452 02
Yes. As long as your member line activates the international roaming service, the member line holder will be able enjoy the same promotion as the principal line holder but the usage will be charged separately.
For example: In Singapore where we offer U Data Roam 10 promotion:
If the principal line holder and 1 member line uses data roaming at the same time in Singapore when they connect to STARHUB, the principal line will be charged RM10 per day and an additional RM10 per day for the member line’s internet usage.
You just need to ensure that your international roaming service is activated before you travel overseas.
There is no manual subscription required. However, you will NEED to manually select and connect to the preferred roaming operator’s network based on the country you are in.
Yes, you will receive a welcome message which states our preferred roaming operator’s name and network when you arrive at your destination country.
You will not be able to connect to the internet on your mobile device using your mobile data.
Therefore, please ensure that you connect with U Mobile’s preferred roaming operator when you are abroad.
For U Data Roam 10, any usage of the internet will be charged at the flat rate of RM10 per day.
For U Data Roam 36, your internet usage will be charged at the rate of RM9 per MB up to a maximum rate of RM36 per day.
You are advised to ensure that you have the credit balance required based on the charges applicable based on the type of country you intend to travel before you travel.
As an example, if you do not have RM10 credit in your main credit balance account when you travel to countries where the U Data Roam 10 is available, the promotion will not be applicable to you. You will not be able to subscribe to U Data Roam if you have insufficient credit in your Main Credit Balance as U Data Roam charges can only be deducted from the Main Credit Balance even though you have sufficient credit in your CreditShare Balance.
If you have less than RM36 in your account when you travel to countries where the U Data Roam 36 is applicable, you are still allowed to perform data roaming until the service is blocked when there insufficient credit for deduction. Data usage will be charged at RM9/MB and capped at RM36/day.
U Data Roam 10 and U Data Roam 36
U Data Roam 10 and U Data Roam 36 Promotion Terms and Conditions
The U Data Roam 10 (“Data Roam 10”) and U Data Roam 36 (“Data Roam 36”) promotion (“Promotion”) is a data roaming offer which enables you to enjoy high speed data roaming at the flat rate of RM10 per day or a maximum rate RM36 per day while on roaming at selected countries. This Promotion is not applicable for voice and SMS service.
The Promotion is available to all U Mobile prepaid and postpaid subscribers (principal and member lines) except for postpaid broadband subscribers.
The Promotion cannot be transferred to any other mobile numbers.
Each Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form or U Mobile Prepaid Terms and Conditions relevant to you. You must comply with those terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant postpaid or prepaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.
We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.
The Promotion cannot be combined with any other offers unless expressly stated.
The Promotion is available from 7 April 2016 until further notice.
Activation and Charges
To enjoy the Promotion you have to:
1.1 ensure that your international roaming service is activated before you travel; and
1.2 manually connect to the following preferred roaming operator’s network when you are on roaming at the following countries from the respective effective dates onwards:
U Data Roam 10:
Country
Preferred Roaming Operator
Effective Date
Fair Use Quota (per-day)
Australia
Optus
1 November 2016
500MB
Telstra
7 April 2016 till 31 October 2016
500MB
Bangladesh
Bangalink
7 April 2016
500MB
Cambodia
Cellcard
7 April 2016
500MB
Metfone
17 December 2019
500MB
Hong Kong
HKT
7 April 2016 until 13 December 2018
500MB
Hutchinson 3
2 May 2018
500MB
Smartone
24 May 2019
500MB
India
Aircel
7 April 2016
500MB
Bharti Airtel
1 March 2018
500MB
Reliance
7 April 2016 till 28 February 2018
500MB
Indonesia
Hutchison
16 October 2017
500MB
Telkomsel
7 April 2016 - 30 September 2016
500MB
Indosat Ooredoo
01 October 2016
500MB
Laos
Beeline
7 April 2016 till 24 December 2016
500MB
Lao Telecommunications
26 June 2019
500MB
Unitel
17 December 2019
500MB
Philippines
Smart
7 April 2016
500MB
Singapore
StarHub
7 April 2016
500MB
Singtel
03 January 2019
500MB
South Korea
SK Telecom
7 April 2016
500MB
KT
06 February 2017
500MB
Taiwan
Taiwan Mobile
7 April 2016
500MB
Chunghwa
3 July 2019
500MB
Thailand
AIS
5 December 2018
500MB
True Move
7 April 2016
500MB
DTAC
17 January 2020
500MB
U Data Roam 36:
Country
Preferred Roaming Operator
Effective Date
Fair Use Quota (per-day)
Albania
Vodafone
7 April 2016
500MB
Argentina
Movistar
13 September 2019
500MB
Austria
Hutchison 3
16 October 2017
500MB
Belgium
BASE
10 January 2018
500MB
Brazil
Vivo
2 December 2019
500MB
Brunei
DST
5 December 2018
500MB
Progresif Cellular
6 June 2017
500MB
Bulgaria
VIVACOM
5 February 2018
500MB
Canada
Bell
7 April 2016
500MB
Telus
7 April 2016
500MB
China
China Unicom
7 April 2016
500MB
Croatia
Hrvatski Telekom
1 August 2018
500MB
Czech Republic
O2
2 July 2018
500MB
Vodafone
7 April 2016
500MB
Denmark
Hutchison 3
16 October 2017
500MB
Egypt
Orange
5 December 2018
500MB
Vodafone
7 April 2016
500MB
France
Bougyues Telecom
01-Nov-17
500MB
Free Mobile
2 July 2018
500MB
Finland
DNA
1 Aug 2016
500MB
Germany
O2 (Telefonica)
1 March 2017
500MB
Ghana
Vodafone
1 Sept 2016
500MB
Ghana
Vodafone
1 Sept 2016
500MB
Greece
Wind Hellas
02 Oct 2017
500MB
Vodafone
15 May 2017 till 01 Oct 2017
500MB
Hungary
Vodafone
1 Sept 2016
500MB
Iceland
Nova
1 Aug 2016
500MB
Ireland
EIR
5 February 2018
500MB
Vodafone
7 April 2016
500MB
Italy
Vodafone
1 Sept 2016
500MB
Japan
NTT Docomo
7 April 2016
500MB
SoftBank
2 May 2018
500MB
Kazakhstan
KaR-Tel LLP (Beeline)
1 July 2016
500MB
Latvia
Bite
1 June 2018
500MB
Lithuania
Bite
1 June 2018
500MB
Macau
CTM
7 April 2016 – 11 June 2019
500MB
Hutchison
11 June 2019
500MB
Malta
Vodafone
7 April 2016 - 30 December 2020
500MB
Mongolia
Mobicom
5 February 2018
500MB
Montenegro
Mtel
1 July 2016
500MB
Myanmar
MPT
3 April 2017
500MB
Mytel
17 December 2019
500MB
Nepal
Ncell
3 Aug 2017
500MB
Netherlands
Vodafone
7 April 2016
500MB
Telekom
15 July 2020
500MB
New Zealand
Two Degrees
7 April 2016
500MB
Spark
13 November 2019
500MB
Vodafone
7 April 2016
500MB
Oman
Omantel
1 July 2016
500MB
Pakistan
Telenor
1 Aug 2016
500MB
Poland
P4
1 July 2016
500MB
Plus
7 August 2018
500MB
Portugal
NOS
2 July 2018
500MB
Vodafone
1 March 2017
500MB
Qatar
Vodafone
7 April 2016
500MB
Romania
Vodafone
7 April 2016
500MB
Russia
Beeline
1 July 2016
500MB
Saudi Arabia
Zain
1 July 2016
500MB
South Africa
Vodacom
1 Sept 2016
500MB
Spain
Movistar (Telefonica)
1 Aug 2016
500MB
Vodafone
14 Feb 2020
500MB
Sri Lanka
Dialog
10-Nov-17
500MB
Hutchison 3
16 Oct 2017
500MB
Sweden
Hutchison 3
16 Oct 2017
500MB
Switzerland
Salt
1 August 2018
500MB
Sunrise
6 July 2017
500MB
Timor-Leste
Telemor
4 October 2019
500MB
Turkey
Vodafone
7 April 2016
500MB
Ukraine
Lifecell
6 July 2017
500MB
United Arab Emirates
DU
3 Jun 2019
500MB
United Kingdom
Hutchison 3
4 December 2017
500MB
O2
1 August 2017
500MB
Vodafone
7 April 2016 till 28 January 2019
500MB
United States
AT & T
1 October 2018
500MB
Vietnam
Vietnamobile
1 October 2018
500MB
Vinaphone
1 October 2018
500MB
Viettel
1 October 2018
500MB
Vietnamobile
13 Nov 2017 till 30 Sept 2018
250MB
Vinaphone
4 Dec 2017 till 30 Sept 2018
250MB
Viettel
13 Nov 2017 till 30 Sept 2018
250MB
Viettel
26 Aug 2016 till 12 Nov 2017
10MB
If you do not connect to the Preferred Roaming Network, you will not be able to use the internet while on roaming. However, you may still be able to use voice and SMS services subject to the applicable charges imposed by the respective roaming operator you are connected to.
You will be automatically subscribed to either the U Data Roam 10 or U Data Roam 36 when you connect to the Preferred Roaming Network while on roaming and you use the internet based on the country you are in.
The U Data Roam 10 and U Data Roam 36 subscription is a daily subscription which will commence from the first time you use the internet on roaming in the country you are in, and will be valid until the expiry time on the same day unless otherwise stated below (based on time of the capital city of the country you are roaming in) as prescribed in the following table which applies until 17 February 2020.
Country
Local Time of the Capital City
Non-Day Light Saving Period
Day Light Saving Period
Albania
Midnight
01:00 (1am next day)
Australia
23:00 (11pm)
Midnight
Austria
Midnight
01:00 (1am next day)
Bangladesh
Midnight
N/A
Belgium
Midnight
01:00 (1am next day)
Brunei
Midnight
N/A
Bulgaria
Midnight
01:00 (1am next day)
Cambodia
Midnight
N/A
Canada
23:00 (11pm)
Midnight
China
Midnight
N/A
Croatia
Midnight
01:00 (1am next day)
Czech Republic
Midnight
01:00 (1am next day)
Denmark
Midnight
01:00 (1am next day)
Egypt
Midnight
N/A
Finland
Midnight
01:00 (1am next day)
France
Midnight
01:00 (1am next day)
Germany
Midnight
01:00 (1am next day)
Ghana
Midnight
N/A
Greece
Midnight
01:00 (1am next day)
Hong Kong
Midnight
N/A
Hungary
Midnight
01:00 (1am next day)
Iceland
Midnight
N/A
India
Midnight
N/A
Indonesia
Midnight
N/A
Ireland
Midnight
01:00 (1am next day)
Italy
Midnight
01:00 (1am next day)
Japan
Midnight
N/A
Kazakhstan
Midnight
N/A
Laos
N/A
N/A
Macau
Midnight
N/A
Malta
Midnight
01:00 (1am next day)
Mongolia
Midnight
N/A
Montenegro
Midnight
N/A
Myanmar
Midnight
N/A
Nepal
Midnight
N/A
Netherlands
Midnight
01:00 (1am next day)
New Zealand
23:00 (11pm)
Midnight
Oman
Midnight
N/A
Pakistan
Midnight
N/A
Philippines
Midnight
N/A
Poland
Midnight
01:00 (1am next day)
Portugal
Midnight
01:00 (1am next day)
Qatar
Midnight
N/A
Romania
Midnight
01:00 (1am next day)
Russia
Midnight
N/A
Saudi Arabia
Midnight
N/A
Singapore
Midnight
N/A
South Africa
Midnight
N/A
South Korea
Midnight
N/A
Spain
Midnight
01:00 (1am next day)
Sri Lanka
Midnight
N/A
Sweden
Midnight
01:00 (1am next day)
Switzerland
Midnight
01:00 (1am next day)
Taiwan
Midnight
N/A
Thailand
Midnight
N/A
Turkey
Midnight
N/A
United Kingdom
Midnight
01:00 (1am next day)
United States
23:00 (11pm)
Midnight
Ukraine
Midnight
01:00 (1am next day)
Vietnam
Midnight
N/A
With effect from 18 February 2020, U Data Roam 10 and U Data Roam 36 subscription is a 24 hours subscription which will commence from the time you use the internet on roaming in the country you are in.
Each of the validity period referred to in paragraphs (a) and (b) above is referred to as “Daily Validity Period”.
If you exceed the Daily Validity Period, you will be charged for the second day’s usage or the subsequent 24 hour usage, as the case may be.
For Postpaid subscribers, the Promotion will be applicable to all principal and member lines that have international roaming. Each principal line and member line will be charged separately based on the activation.
For Prepaid subscribers, you must ensure that you have sufficient credit before you go on roaming. As an example, if you wish to roam in Australia, you must ensure that you have RM10.00 credit available for each day of roaming or at the start of each 24 hour period, from the first time you use the internet on roaming in the country you are in. If you have insufficient credit, this Promotion will not be applicable to you.
The mobile internet roaming service is subject to the preferred roaming operator’s network availability.