09 June 2020
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer satisfaction on broadband; and mobile-cellular services as follows:


  1. Hand Phone Users Survey

  2. E-commerce Consumers Survey

  3. Consumer Satisfaction Survey - Broadband Service

  4. Consumer Satisfaction Survey - Mobile-Cellular Service

The survey will commence from 5 June 2020 until 31 December 2020. Data collection will be conducted daily from 9:00 am to 6:00 pm, except for national and Selangor public holidays. The survey will be conducted via MCMC secure online survey system, where respondents will be selected at random to participate in the surveys. The selected respondents will receive a WhatsApp invitation from MCMC. Respondents who agree to participate will then be directed to MCMC’s secure portal to complete the survey. The following telephone numbers will be used for the survey purposes:


  1. 017-7286262

  2. 017-3646262

Respondents are advised to NOT respond to any survey notifications other than from the above telephone numbers. Notification was published in the MCMC website here. Survey extensions will be announced in the website, if required.


Please be advised that the purpose of this survey is for data collection only. No personal data will be collected i.e. full name, identity card number, credit card and bank details for this survey. No money will be collected nor sales solicited.


Participation is on a voluntary basis; however, cooperation from the respondents is much appreciated. As a token of appreciation, MCMC will provide a RM5 e-voucher* to the first 10,000 respondents who completed the survey.


Any survey completion and/or extensions will be announced on the MCMC website: www.mcmc.gov.my.


*Terms and condition apply

08 January 2020
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) hereby notifies that Hand Phone Users Survey 2019 and e-Commerce Consumers Survey 2019 will be postponed until further notice.


A notification on the survey was published on 26 December 2019 and can be downloaded at the following link:
https://www.skmm.gov.my/skmmgovmy/files/71/71a5a510-3034-4c62-b548-b30bb64cbfe4.pdf


26 December 2019
NOTIFICATION

Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) akan menjalankan Kajian Pengguna Telefon Bimbit 2019 dan Kajian Pengguna e-Dagang 2019 untuk mengumpul data dan maklumat berkaitan pengguna telefon bimbit dan e-Dagang di Malaysia.


Soal selidik ini akan dijalankan melalui telefon dari Pusat CATI MCMC, Cyberjaya bermula 27 Disember 2019 sehingga 31 Mei 2020. Pungutan data akan dijalankan dari pukul 9:00 pagi hingga 6:00 petang setiap hari, kecuali hari-hari kelepasan am negara dan Selangor.


Senarai nombor telefon yang akan digunakan bagi soal selidik ini adalah seperti berikut:
03-86888234, 03-86888104, 03-86888155, 03-86888310, 03-86888396, 03- 86888392, 03-86888381, 03-86888370, 03-86888399, 03-86888413, 03-86888414, 03-86888415, 03-86888455, 03-86888454, 03-86888447, 03-86888446, 03- 86888465, 03-86888468, 03-86888469, 03-86888478, 03-86888593, 03-86888592, 03-86888543, 03-86888513, 03-86888514, 03-86888520, 03-86888521, 03- 86888525, 03-86888576, 03-86888549, 03-86888547, 03-86888433, 03-86888312, 03-86888320, 03-86888324, 03-86888502, 03-86888362, 03-86888356, 03- 86888344, 03-86888509, 03-86888417, 03-86888420, 03-86888431, 03-86888538, 03-86888445, 03-86888436, 03-86888512, 03-86888511, 03-86888479, 03- 86888488, 03-86888530 dan 03-86888531.


Tujuan soal selidik ini adalah untuk pengumpulan data sahaja. Tiada wang akan dikutip mahupun sebarang urusan jualan dilakukan. Penyertaan adalah secara sukarela; walau bagaimanapun, kerjasama daripada responden amat dihargai.


Sebarang penamatan dan/atau pelanjutan tempoh kajian akan diumumkan melalui laman sesawang MCMC: www.mcmc.gov.my.


Untuk maklumat lanjut, sila hubungi:
Suruhanjaya Komunikasi dan Multimedia Malaysia
MCMC Tower 1, Jalan IMPACT, Cyber 6, 63000 Cyberjaya, Selangor
(u.p: Jabatan Statistik dan Risikan Data)
Tel: +603 8688 8285
Faks: +603 8688 1000

01 December 2019

Susulan Amaran Cuaca Buruk oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku seperti berikut:


Banjir akan berlaku bermula 02 Disember 2019 mulai jam 8.00 malam di lokasi-lokasi seperti berikut:

Negeri Lembangan Sungai Sungai Daerah Poskod Lokasi Dijangka Banjir
Pahang Sungai Pahang Sg. Tembeling Jerantut 27020 Kg.Pasir Tambang, Kg.Keluang, Kg.Jelai, Kg.Gemuruh, Kg.Menunggul, Kg.Pasir Durian, Kg.Batu Balak, Kg.Temperah, Kg.Kuala Pai, Kg.Cebung, Kg. Cancai, Kg.Pasir Sia, Kg.Paya Kerchih, Kg.Jong Berlabuh, Kg.Baharu Tada, Kg.Labu, Kg.Macang Raja, Kg.Batu Garang, Kg.Lubuk Payung, Kg.Ranggul, Kg.Merting, Kg.Atuk, Kg.Pasir Sumpit, Kg.Gol, Kg.Kacung, Kg.Lik, Kg.Padang, Kg.Serama, Kg.Tuit, Kg.Kuala Tahan, Kg.Tempan, Kg.Kerleh, Kg.Kuala Pengau, Kg.Kempit, Kg.Pagi, Kg.Lentun, Kg.Keniyam, Kg.Lubok Pusar, Kg.Tok,Kg.Samas, Kg.Tumpuk,Kg.Relup, Kg.Langgar, Kg.Kumit, Kg.Beruit, Kg.Mambang, Kg.Batu Kaloi, Kg.Murai, Kg.Kubung, Kg.Pulau Besar, Kg.Batu Pecah, Kg.Jelapang, Kg.Tembung, Kg.Belukar, Kg.Bukit Mat Daling, Kg.Lubuk Mambang, Kg.Kuala Semena, Kg.Tembah, Kg.Peradung,Kg.Peling, Kg.Teluk Gedemba, Kg.Tengah Tahil, Kg.Terus, Kg.Bantal Seberang, Kg.Bukit Beduri, Kg.Pamah Limau, Kg.Kucing, Kg.Temuh, Kg.Senting, Kg.Kuala Sat, Kg.Benih dan kawasan sekitarnya


Banjir akan berlaku bermula 02 Disember 2019 mulai jam 1.00 petang di lokasi-lokasi seperti berikut:

Negeri Lembangan Sungai Sungai Daerah Poskod Lokasi Dijangka Banjir
Pahang Sungai Pahang Sg. Pahang Jerantut 26400
27020
27600
Kg.Jerangsang, Kg.Simpang Tebing Tinggi, Kg.Batu Kawah, Kg.Tg.Antan, Kg.Kelola, Kg.Sokti, Kg. Batu Leja, Kg.Pulau Tawar, Kg.Masjid, Kg.Kedondong, Kg.Bandar, Kg.Let Semai, Kg.Perian, Kg.Periba, Kg. Tanah Nyior, Kg.Kuala Salan, Kg.Tanah Rom, Kg.Pedah, Kg.Pamah Dusun, Kg.Buntut Pulau, Kg.Tampak, Kg.Gintong, Kg.Batu Embun, Kg.Batu Embun Seberang, Kg.Batu Balai, Kg. Paya Teh, Kg.Besul, Kg.Doja, Kg.Guai, Kg.Kuala Retang, Kg.Kuala Tembeling, Kg.Rebus, Kg.Sungai Putat, Kg.Paya Garuk, Felda Gelanggi 1 & 3, Felda Padang Piol, Kg.Kedondong, Kg. Buntut Pulau, Kg.Sungai Siam, Kg.Tanah Nyior, Kg.Masjid Lama, Kg. Som, Kg.Baharu dan kawasan sekitarnya

Semua penduduk terutamanya di kawasan yang dijangka banjir diminta berwaspada. Maklumat dan amaran akan disalurkan kepada agensi pengurusan bencana, media dan orang awam melalui laman web publicinfobanjir.water.gov.my, facebook: PublicInfoBanjir dan twitter @JPS_InfoBanjir.


Dikeluarkan oleh:
Pusat Ramalan Dan Amaran Banjir Negara (PRABN)
Jabatan Pengairan dan Saliran, Malaysia
No. Rujukan: JPS-PRABN-PHG-011219-1500

01 December 2019

Susulan Amaran Cuaca Bahaya oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku bermula 3 Disember 2019 mulai jam 0.00 pagi di lokasi-lokasi seperti berikut:


Negeri Lembangan Sungai Sungai Daerah Poskod Lokasi Dijangka Banjir
Kelantan Sungai Kelantan Sg. Kelantan Kuala Krai 18000
18200
18500
Kuala Krai, Kg. Tualang, Kg. Cheneh, Kg. Bekok, Kg. Guchil, Kg. Kenor, Bechah Salak, Kg. Batu Lada, Kg. Dusun Nyiour, Aur Duri, Kg. Manik Urai, Kg. Merbau, Kg. Pahi, Kg. Kuala Nal, Pengkalan Bot Kg. Bahagia dan kawasan sekitarnya
Kelantan Sungai Kelantan Sg. Kelantan Kusial 16100
17500
Bandar Tanah Merah, Kg. Cekok Ipoh, Kg. Belimbing, Kg. Panjang, Kg. Keralla, Kg.Kusial Bharu, Kg. Jerangau, Kg. Kulim, Kg. Terasil dan kawasan sekitarnya

Semua penduduk terutamanya di kawasan yang dijangka banjir diminta berwaspada. Maklumat dan amaran akan disalurkan kepada agensi pengurusan bencana, media dan orang awam melalui laman web publicinfobanjir.water.gov.my, facebook: PublicInfoBanjir dan twitter @JPS_InfoBanjir.


Dikeluarkan oleh:
Pusat Ramalan Dan Amaran Banjir Negara (PRABN)
Jabatan Pengairan dan Saliran, Malaysia
No. Rujukan: JPS-PRABN-KEL-011219-2000

18 October 2019
NOTIFICATION

Dear customers, please avoid picking up or calling back any missed calls from unfamiliar numbers, especially those from foreign countries, e.g. +257 code when you have no known contacts there. This may be spam call.


Example:

+257 79237825
+257 79733744
23 September 2019
NOTIFICATION

U Mobile is currently in the process of expanding our own network in East Malaysia, as part of this process, there may be some network disruptions in your area. However, we will like to assure customers that we are committed to bringing the best experience and best service to our customers. Thanks for your patience during this crucial phase of our expansion and we look forward to your continued support. For more details please refer to our coverage map.

12 November 2018
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Hand Phone Users Survey 2018 from 12 November 2018 to 12 December 2018. Data collection will be conducted daily from 9:00 am to 6:00 pm every day except on national and Selangor public holidays. Respondents are randomly selected by computer, based on registered telephone numbers. Notification was published in the MCMC website: www.mcmc.gov.my. Survey extensions will be announced in the website, if required.


Please be advised that the purpose of this survey is for data collection only. No money will be collected nor sales solicited. Respondents are randomly selected by computer, based on registered telephone numbers. No personal information of mobile cellular subscribers was received from the service providers. Participation is voluntary; however, cooperation from members of the public is greatly appreciated. All information collected will be used only for the purpose of deriving statistics at the national level. Thank you.


MCMC Free Phone: 1-800-188-030.

06 March 2018
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of Internet and radio in Malaysia.

  1. Radio Listeners Survey 2018
  2. Internet Users Survey 2018
  3. e-Commerce Consumers Survey 2018

Canvassing period is from March to August 2018. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm, except for national and Selangor public holidays. Survey completion and/or extensions will be announced on the MCMC website: www.mcmc.gov.my.


Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national and state statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

21 November 2017
Data Security Is Important To Us

U Mobile takes data security seriously. With cyber intrusions becoming more common affecting large organisations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access. We would like to assure our customers that we are constantly improving the security of our systems.


Recently, there was news that telco customers’ data from 2014 was made available for sale. From the information gathered, it would appear that the mobile industry had a system breach in 2014. MCMC and the police are investigating this incident and the industry is providing its fullest cooperation and support to this matter.


There have also been fears that leaked data could be used for SIM cloning. We wish to reassure the public whatever information that we have come across so far in relation to the reported incident is insufficient for any parties to clone a SIM card.


We ask that our customers remain patient while MCMC and the authorities investigate this matter. On a general basis, we urge all our customers to exercise precaution when receiving information from unfamiliar sources and do be on guard against scam emails and phone calls.


Please be reassured that the industry is managing customer data with the utmost care.


Customers can reach out to our respective Customer Care for any further queries.

07 August 2017
NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phones and Internet in Malaysia.


  1. Hand Phone Users Survey 2017
  2. Mobile Broadband Survey 2017
  3. E-commerce Survey 2017
  4. Internet Users Survey 2017

Survey period is from 8 August 2017 to 31 December 2017. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm, except for national and Selangor public holidays. Survey completion and/or extensions will be announced on the MCMC website: www.mcmc.gov.my.


Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.

11 April 2017
Beware of fraudulent voice calls.

Recently some syndicates overseas have been defrauding mobile phone users using "missed called" method. How it works :
  1. The overseas fraudster calls the victim (mobile phone user) from a Premium Rate Service number.
  2. Fraudster hangup immediately after 1 or 2 rings.
  3. Victim's phone registers a "missed call".
  4. Victim thinks it is a legitimate call & then makes a return call. Victim is charged for the premium IDD call.
  5. Fraudster earns revenue from the premium call.

Things to take note if you encounter such calls :
  • Avoid calling back on an international missed call if you are not expecting such calls
  • Immediately disconnect in case you call back on international premium rate number
  • Do not share personal details

Below is a list (non-exhaustive) of prefixes that are known to be fraudulent:-
IDD Prefix Country
776 25310 XXXX Kazakhstan
795 829 75XX Russia
56 65197 XXXX Chile
216 9198 XXXX Tunisia
216 9110 XXXX Tunisia
216 9113 XXXX Tunisia
216 9114 XXXX Tunisia
216 9115 XXXX Tunisia
216 9119 XXXX Tunisia
216 9108 XXXX Tunisia
216 9050 XXXX Tunisia
216 9106 XXXX Tunisia
216 9108 XXXX Tunisia
216 9519 XXXX Tunisia
685 604 XXXX Western Samoa
685 606 XXXX Western Samoa
248 265 XXXX Seychelles
216 9809 XXXX Tunisia
960 101 XXXX Maldives
960 100 XXXX Maldives
960 165 XXXX Maldives
960 971 XXXX Maldives
960 962 XXXX Maldives
960 779 XXXX Maldives
960 993 XXXX Maldives
960 333 XXXX Maldives
960 792 XXXX Maldives
15 March 2017
We regret to inform our customers that due to an IT system error, there were inaccuracies in U Mobile's March postpaid bills dated 15th March 2017. The amount charged was lesser than what was incurred, as such, we will be including the difference into customers' bills for the cycle beginning 15th April 2017 . Please accept our apologies for any inconvenience caused. If you should require further clarification, kindly contact our customer service hotline at 018- 388 1318. We look forward to your continued support.



01 February 2017
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Survey on Broadcasting Services (Radio and TV) 2017 from 1 February 2017 until 30 June 2017. Data collection will be conducted daily from 9:00 am to 6:00 pm on weekdays except on national and Selangor public holidays. Respondents are randomly selected by computer, based on registered telephone numbers. Notification in major newspapers were published on 27 & 28 January 2017. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.
14 November 2016
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017. Notification in major newspapers was published on 10 September 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm on weekdays except on national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.
08 August 2016
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is extending the Mobile Broadband Survey 2016. Canvassing period is from 9 August 2016 until 31 October 2016. Notification in major newspapers was published on 23 January 2016 and the extension notification has been announced in the MCMC website. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except national and Selangor public holidays. Further survey extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.
26 January 2016
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Broadband Survey 2016. Canvassing period is from 26 January 2016 until 29 February 2016. Notification in major newspapers was published on 23 January 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.
23 January 2016
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2016. Canvassing period is from 10 March 2016 until 30 June 2016. Notification in major newspapers was published on 23 January 2016. Calls will be made to respondents selected at random from 9:00 am to 6:00 pm daily except on national and Selangor public holidays. Survey extensions will be announced in the MCMC website: www.mcmc.gov.my, if required.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.
23 October 2015
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015. Canvassing period is from 24 October 2015 until 24 December 2015. Notification in major newspapers was published on 23 October 2015. Calls will be made to respondents selected at random from 9:00 am till 5:00 pm daily including Saturdays, except Sundays and Selangor public holidays. Survey extensions will be announced in the MCMC website:www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that personal data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-188-030.
22 May 2015
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015 and Hand Phone Users Survey 2015. Canvassing period is from 23 May 2015 until 30 August 2015. Notification in major newspapers was published on 15 May 2015. Calls will be made to respondents selected at random from 9:00 am till 5:00 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.

Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest co-operation if selected. Thank you.

MCMC Free Phone: 1-800-888-030.
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