{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eScheduled maintenance on 22nd Feb (1-5 AM), kindly use 5G for data services in Sabah.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":7,"day":18},"instant":{"seconds":1752768000,"nanos":0},"nowDate":"Jul 18, 2025, 12:00:00 AM","nowTime":"2025-07-18","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eWe apologise for any inconvenience caused. Please call 1318 if you need further assistance.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":7,"day":18},"instant":{"seconds":1752768000,"nanos":0},"nowDate":"Jul 18, 2025, 12:00:00 AM","nowTime":"2025-07-18","validTime":0}] }
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Network outage detected in your selected area. You may experience network interruptions. Please use our chatbot for further assistance.
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For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

Network Troubleshooting Guide

Find the best way to troubleshoot for U

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Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

Manage Messaging App & Device Settings​

  • Free up space in your messaging inbox/outbox​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network​

  • Toggle flight mode between on and off​​

  • Ensure your device is fully updated

Check SMS Centre Number​

  • For Android users, go to Settings > Apps > Messages > Messages settings > More settings > Text messages > check Message Centre number: +60181000108

  • For Apple users, the SMS centre number is set automatically​
     

Check Network Status Map​

  • Check the Network Status Map for any network disruptions in your area.

  • If there is a network disruption in your area, wait for service to resume before trying out the other methods

Check Balance Via MyUMobile App

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there is no outstanding bill payments

  • Ensure there is sufficient Internet quota balance.​

Manage Device Settings

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

     

Manage Device Settings​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

  • Turn on Roaming if you're abroad

  • Turn off call-forwarding features

Keep up to date on the affected areas

If you are experiencing any service disruption after a scheduled maintenance or service, do enable & disable your device's flight mode to refresh the network connection. 

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KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":25,"workStart":"2025-07-20 00:00:00","workEnd":"2025-07-20 23:59:00","state":"WP PUTRAJAYA","area":"W.P. PUTRAJAYA","serviceAffected":"Voice and Data"},{"id":14,"workStart":"2025-07-19 09:00:00","workEnd":"2025-07-19 23:59:00","state":"KEDAH","area":"BALING, KOTA SETAR, KUBANG PASU, LANGKAWI, KUALA MUDA, KULIM, YAN","serviceAffected":"Voice and Data"},{"id":15,"workStart":"2025-07-19 09:00:00","workEnd":"2025-07-19 23:59:00","state":"PERLIS","area":"PERLIS","serviceAffected":"Voice and Data"},{"id":16,"workStart":"2025-07-19 09:00:00","workEnd":"2025-07-19 18:00:00","state":"SARAWAK","area":"BAHAGIAN KUCHING, BAHAGIAN SAMARAHAN, BAHAGIAN BETONG, BAHAGIAN MUKAH, BAHAGIAN SIBU","serviceAffected":"Voice and Data"},{"id":12,"workStart":"2025-07-19 08:00:00","workEnd":"2025-07-19 22:00:00","state":"SABAH","area":"BAHAGIAN PANTAI BARAT, BAHAGIAN SANDAKAN, BAHAGIAN TAWAU, BAHAGIAN KUDAT, BAHAGIAN PENDALAMAN","serviceAffected":"Voice and Data"},{"id":13,"workStart":"2025-07-19 08:00:00","workEnd":"2025-07-19 20:00:00","state":"WP LABUAN","area":"WP LABUAN","serviceAffected":"Voice and Data"},{"id":10,"workStart":"2025-07-19 00:01:00","workEnd":"2025-07-19 23:59:00","state":"PAHANG","area":"BENTONG, JERANTUT, PEKAN, ROMPIN, TEMERLOH, KUANTAN, RAUB, CAMERON HIGHLANDS, MARAN","serviceAffected":"Voice and Data"},{"id":11,"workStart":"2025-07-19 00:01:00","workEnd":"2025-07-19 23:59:00","state":"TERENGGANU","area":"BESUT, KEMAMAN, MARANG, DUNGUN, KUALA TERENGGANU, SETIU","serviceAffected":"Voice and Data"},{"id":1,"workStart":"2025-07-19 00:00:00","workEnd":"2025-07-19 23:59:00","state":"JOHOR","area":"JOHOR BAHRU, KLUANG, PONTIAN","serviceAffected":"Voice and Data"},{"id":2,"workStart":"2025-07-19 00:00:00","workEnd":"2025-07-19 23:59:00","state":"KELANTAN","area":"GUA MUSANG, MACHANG, PASIR MAS, PASIR PUTEH, TANAH MERAH, BACHOK, KOTA BHARU, TUMPAT, KUALA KRAI","serviceAffected":"Voice and Data"},{"id":3,"workStart":"2025-07-19 00:00:00","workEnd":"2025-07-19 23:59:00","state":"MELAKA","area":"ALOR GAJAH, JASIN, MELAKA TENGAH","serviceAffected":"Voice and Data"},{"id":4,"workStart":"2025-07-19 00:00:00","workEnd":"2025-07-19 23:59:00","state":"NEGERI SEMBILAN","area":"SEREMBAN, JEMPOL, KUALA PILAH, PORT DICKSON, REMBAU, TAMPIN","serviceAffected":"Voice and Data"},{"id":5,"workStart":"2025-07-19 00:00:00","workEnd":"2025-07-19 23:59:00","state":"PENANG","area":"BARAT DAYA, SEBERANG PERAI SELATAN, SEBERANG PERAI TENGAH, SEBERANG PERAI UTARA, TIMUR LAUT","serviceAffected":"Voice and Data"},{"id":6,"workStart":"2025-07-19 00:00:00","workEnd":"2025-07-19 23:59:00","state":"PERAK","area":"KINTA, BATANG PADANG, HILIR PERAK, KERIAN, LARUT AND MATANG, MANJUNG, KUALA KANGSAR, PERAK TENGAH, ULU PERAK","serviceAffected":"Voice and Data"},{"id":7,"workStart":"2025-07-19 00:00:00","workEnd":"2025-07-19 23:59:00","state":"SELANGOR","area":"GOMBAK, KLANG, KUALA SELANGOR, PETALING, SEPANG, ULU LANGAT, KUALA LANGAT, ULU SELANGOR, SABAK BERNAM","serviceAffected":"Voice and Data"},{"id":8,"workStart":"2025-07-19 00:00:00","workEnd":"2025-07-19 23:59:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":9,"workStart":"2025-07-19 00:00:00","workEnd":"2025-07-19 23:59:00","state":"WP PUTRAJAYA","area":"W.P. PUTRAJAYA","serviceAffected":"Voice and Data"}], "stateLists": ["JOHOR","KEDAH","KELANTAN","MELAKA","NEGERI SEMBILAN","PAHANG","PENANG","PERAK","PERLIS","SABAH","SARAWAK","SELANGOR","TERENGGANU","WP KUALA LUMPUR","WP LABUAN","WP PUTRAJAYA"], "defaultDropdownLabel": "All States" }

There is currently no network outage planned.

Your State
Work Start Work End State Area Service Affected
{{data.workStart}} {{data.workEnd}} {{data.state}} {{data.area}} {{data.serviceAffected}}

For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

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