Frequently Asked Questions

The Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours  are Add-On passes to enhance the Internet speeds for your respective plans. They are valid for 2 hours & 24 hours respectively and do not give any additional data quota in your plan’s subscription. Your Prepaid line must remain active to enjoy this.
 

For those Internet plans with Fair Usage Policy (FUP), namely U Prepaid/Travellers plan. Upon reaching the FUP quota, your speed will remain at 512 Kbps even if you are subscribed to the Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons. 

Both the Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons are one-off subscription that will not be automatically renewed.

The Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons can only be used with a smartphone. Both cannot be used in a MiFi Dongle or any routers.

The Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons can be activated as many times as you want if you have an active Prepaid line & an active Unlimited Data plan.

However, bear in mind that for a repeat subscription, the one with the latest expiry will replace the previous one.

You will not be able to use your Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons without an active Unlimited Data plan. You will need to resubscribe to an Unlimited Data plan to use your Activate High Speed RM1/2 Hours or Activate High Speed RM5/24 Hours Add-Ons.

You will not be able to use your Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons without an active Unlimited Data plan. You will need to resubscribe to an Unlimited Data plan to use your Activate High Speed RM1/2 Hours & Activate High Speed RM5/24 Hours Add-Ons. 

You can subscribe to the Activate High Speed Add-Ons by using these channels:

1. MyUMobile App  

Step 1: Launch the MyUMobile App.  

Step 2: Select "Add-Ons", and search for “Speed & Hotspot” or “Roam & Travel” tab.   

Step 3: Select the Activate High Speed Add-On you desire and confirm your subscription.

2. UMB  

Step 1: Dial *118#

Step 2: Select the Activate High Speed Add-On you desire

Step 3: Confirm your subscription. 

Please ensure you have enough balance in your Prepaid account and an active Data plan for successful activation.

There is no limitation on the data usage for both Add-Ons. You can enjoy enhanced Internet speed for 2 hours or 24 hours for video streaming, online gaming or any mobile activity that consumes data.