1. Phone Bundle or Standalone Service
   
   
   1. These Unlimited HERO P99 and P139 Postpaid Plans are available as a bundled service with a smartphone (P99 or P139 Phone Bundle) or as a stand-alone service (P99 or P139) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Policy. These additional terms and conditions and any add-on services such as voice or SMS Postpaid Add-on Packs are governed by separate terms and conditions (collectively, the Terms), all of which are available on www.u.com.my.
   
   
   2. You can use P99 or P139 via smartphones only and no other devices, such as a MiFi and USB dongle. However, your Share 20 member line(s) under P99 or P139 can be used via MiFi or USB dongle. We may from time to time change the device requirements for P99 or P139 at our absolute discretion.
   
   
2. Voice
   
   
   1. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (namely 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103 and 800).
   
   
   2. You must only use the voice service strictly as part of normal everyday mobile voice usage and not for commercial use. P99 or P139 shall not be:
      
      
      1. re-sold, rented or utilised in any other way;
      
      
      2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to- machine communication;
      
      
      3. used for wholesale or for SIM boxing or aggregate minutes on our network;
      
      
      4. used in connection with a device, software or application which re-routes calls;
      
      
      5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability of other customers to access our network; or
      
      
      6. used for any other activity that U Mobile considers to be non-standard usage.
   
   
   3. In addition to our other rights and remedies, we may suspend or terminate your P99 or P139 if you breach any of the Terms.
   
   
3. Data
   
   
   1. Peer-to-peer (P2P) usage for P99 or P139 is up to 64kbps.
   
   
   2. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
   
   
   3. Data is only applicable for domestic usage and will not be available when you are roaming overseas.
   
   
4. Share 20 member lines
   
   You may subscribe up to 3 Share 20 member lines under P99 or P139. The data quota for sharing with Share 20 member line(s) will be drawn from the Mobile Hotspot/Data-Sharing bucket. After the data quota from the Mobile Hotspot/Data Sharing bucket is fully utilised, data speed will be managed.


5. U Mobile prepaid upgrade to P99 or P139
   
   If you are an existing U Mobile prepaid customer and you switch to P99 or P139, you may retain your phone number. Any content subscription services which were part of your previous prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM100, may be carried over to P99 or P139 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM100 will automatically be forfeited.

1. You must pay the Monthly Fee in full even if you do not use P99 or P139 to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.


2. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee.


3. The Advance Access Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon such offset, you are required to pay an additional amount to make up for any shortfall in the Advance Access Fee, so that the full amount of the Advance Access Fee is maintained at all times. Any remaining balance of the Advance Access Fee will be refunded to you without interest if P99 or P139 is terminated after all outstanding charges have been settled.


4. Upon activation of P99 or P139:
   
   
   1. your subscription of any voice Postpaid Add-on Pack on your previous U Mobile rate plan will be terminated. You will be charged the full monthly charges of the Postpaid Add-on Pack and any unused quota on the earlier voice Postpaid Add-on Pack will be forfeited without any refund.
   
   
   2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same SMS Postpaid Add-on Pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle and any unused quota from the earlier SMS Postpaid Add-on Pack will be forfeited without any refund. You will be charged with the full charges for the SMS Postpaid Add-on Pack:
      
      
      1. for the previous subscription on your previous U Mobile rate plan; and
      
      
      2. for the renewed subscription on P99 or P139.


5. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.

1. 1. All P99 or P139 Phone Bundle subscribers are required to pay an upfront payment and device price upon sign up. The upfront payment will vary depending on the device model that you have chosen as shown in www.u.com.my.
   
   
   2. For Non-Malaysian citizens, a deposit of RM500 is required to be paid upon sign up, in addition to the upfront payment and device price. When P99 or P139 is terminated, this deposit will be refunded free of interest after all outstanding charges have been paid.


2. Once you have paid the upfront payment upon sign up, that upfront payment will then be reflected as a monthly rebate in your monthly bills throughout the Subsidy Period of 24 months from your first bill, subject to the bill cycle.


3. The upfront payment will be waived if at the time you register for the P99 or P139 Phone Bundle, you have fulfilled the upfront payment waiver criteria set by U Mobile. Eligibility of upfront payment waiver is solely at U Mobile’s own discretion.


4. If you terminate the P99 or P139 Phone Bundle or change to another rate plan at any time within the Subsidy Period, the following will apply:
   
   
   1. For subscribers who are not entitled to the upfront payment waiver and have paid for the upfront payment, your remaining monthly rebate will be forfeited.
   
   
   2. For subscribers who are entitled to the upfront payment waiver and no upfront payment is required to be made, you are required to refund the balance of the device subsidy amount. The device subsidy amount is equivalent to the upfront payment amount. The balance of device subsidy will be calculated as follows:
      Device subsidy amount / Subsidy Period x remaining numbers of months.
      The remaining number of months will be deemed to include the month during which you terminated the P99 or P139 Phone Bundle.


5. All claims relating to your smartphone, which is part of the P99 or P139 Phone Bundle and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any device.


6. U Mobile may block or restrict the use of the device during the Subsidy Period if:
   
   
   1. U Mobile suspects that you have committed fraud;
   
   
   2. U Mobile finds that you have committed fraud; or
   
   
   3. despite our reminders, you have failed to remit the Monthly Fees of your chosen rate plan for a continuous period of three (3) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
   
   
7. U Mobile may unblock the use of the device upon receipt of the outstanding payment and upon your request to unblock the use of the device, if your device use is blocked due to non-payment of the Monthly Fees of your chosen rate plan.


8. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.


9. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.

1. This U Mobile ‘P139 Roam-Onz Global^TM Promo’ Promotion (“Promotion”) by U Mobile Sdn Bhd (“U Mobile”) will commence at 00:00 on 05 December 2018 and continue until further notice (“Promotion Period”).


2. By participating in this Promotion, you agree to be bound by all the Promotion terms and conditions below (“Terms and Conditions”) and Roam-Onz Global^TM terms and conditions which are accessible at u.my/rog.


3. Promotion Eligibility & Mechanics:
   This Promotion is open to all Active subscribers who sign up for P139 during the Promotion Period. “Active” means you are still able to make and receive calls.
   
   To participate in this Promotion:
   
   
   1. Sign up for P139 during the Promotion Period and get Roam-Onz Global^TM free for 24 months upon activation.
   
   
   2. Roam-Onz Global^TM quota is refreshed on a monthly basis, in accordance with the bill cycle of your P139 plan.
   
   
   3. If there is any change of rate plan, Roam-Onz Global^TM will be replaced with the Roam-Onz^TM offer, subject to the Roam-Onz^TM terms and conditions.
   
   
   4. Upon the expiry of the Promotion Period, the applicable monthly subscription fees of Roam-Onz Global^TM will be charged.
   
   
   5. If you opt-out from Roam-Onz Global^TM during the Promotion Period, the Promotion will cease to apply. Any subscription of Roam-Onz Global^TM thereafter will be subject to the applicable monthly subscription fees.
   
   

1. You can choose to purchase GOLIFE insurance plans from Sun Life Malaysia Assurance Berhad (“SLMA”) via U Mobile SelfCare Portal or MyUMobile App (“GOLIFE Plan”) with your device using your U Mobile postpaid or prepaid account (“U Mobile Account”). We will bill you the monthly premium applicable for the GOLIFE Plan you purchased in your monthly postpaid bill or deduct the credit from your prepaid account.


2. If you choose to buy GOLIFE Plan using your U Mobile Account, you agree to these terms of use and the terms applicable to the relevant U Mobile prepaid or postpaid subscription plan including our privacy policy all of which are available on http://www.u.com.my/tnc/1194.


3. GOLIFE Plan is subject to the terms of your agreement with the SLMA and SLMA’s privacy policy which are made available on https://www.sunlifemalaysia.com/GOLIFE. U Mobile makes no representations nor warranties on the GOLIFE Plan.


4. You warrant that you are authorised to use your U Mobile Account to purchase the GOLIFE Plan.

1. You will need to register for the GOLIFE Plan by following the steps provided on https://www.u.com.my/selfcare/login.


2. To use your U Mobile Account as your preferred payment method, you must ensure the following:
   1. your device must be on U Mobile network; and
   
   
   2. your U Mobile Account must be active. If you are a prepaid user, you must have enough credit in your prepaid account to purchase GOLIFE Plan. “Active” means able to make and receive calls.
   
   
3. We may stop allowing you to purchase or renew the GOLIFE Plan using your U Mobile Account, for any reason whatsoever, with or without notice including if U Mobile suspects that there is fraudulent or unauthorized use or if our agreement with SLMA has been terminated or for any reason or for any operational reasons.


4. If you port your mobile number to another mobile operator, you will not be able to use your U Mobile Account to purchase the GOLIFE Plan but you remain responsible for all fees and charges incurred before porting out. Your existing GOLIFE Plan will remain valid until the expiry date provided on your e-certificate. Refunds are not applicable for mobile numbers that have been ported out of U Mobile.


5. GOLIFE Plan is not under our control and we are not responsible for the underwriting, claim process and dispute resolution under the GOLIFE Plan. If you have any issues relating the following matters in relation to your GOLIFE Plan, you may visit our U Mobile Self Care Portal, MyUMobile App or contact U Mobile Customer Careline at +6018-388 1318:
   1. purchasing;
   
   
   2. premium payment;
   
   
   3. monthly renewals;
   
   
   4. termination; and
   
   
   5. refund.
   
   


6. If you have any other issues not listed in paragraph 2.6 above, you are required to directly contact SLMA for assistance.

1. We do not set the insurance premium payable for GOLIFE Plan. The insurance premiums are determined by SLMA and are subject to adjustment or taxes determined by SLMA.


2. If you purchase the GOLIFE Plan using your U Mobile Account while you are roaming overseas, you will be charged in Ringgit Malaysia based on the insurance premium determined by SLMA.


3. When you purchase the GOLIFE Plan using your U Mobile Account we will charge the monthly premium payable to your postpaid bill or deduct your prepaid credit. The monthly premiums shall be deducted or charged on a monthly basis unless you terminate or cancel your GOLIFE Plan in accordance with the terms and conditions applicable.


4. Mobile data charges (including international data roaming charges) will apply when you purchase, terminate or request for refund of the GOLIFE Plan.


5. You can only purchase one plan at a time. You will be able to purchase the GOLIFE Plan as long as you have sufficient credit balance in your prepaid account or subject to your postpaid credit limit.


6. You are advised to take note of the premium due date as prescribed on your GOLIFE Plan e-certificate and the termination option available at the time of your purchase of the GOLIFE Plan. You may terminate the GOLIFE Plan via U Mobile Self Care Portal, My U Mobile App or by contacting U Mobile Customer Careline at +6018-388 1318. The termination steps are provided on https://www.u.com.my/selfcare/login for your reference.


7. Requests for refunds on the GOLIFE Plan can be made by contacting U Mobile Customer Careline or via U Mobile Self Care Portal or MyUMobile App subject to SLMA’s terms and refund policies.


8. We will only process any refund and credit your U Mobile Account in relation to a purchase of the GOLIFE Plan if you meet the requirement of the refund policies imposed by SLMA, by crediting the amount into your prepaid account (for prepaid subscribers) or reflecting the refund in your following month’s bill (for postpaid subscribers).

1. U Mobile may change any of these terms of use from time to time. Any such change will be posted on our website and will appear in a pop up notice from U Mobile Selfcare portal or MyUMobile App. It is your responsibility to check the terms of use.


2. To the extent permitted by law, U Mobile excludes all liability in connection with use of your U Mobile Account to purchase of the GOLIFE Plan. You agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury or for loss or damage; whether direct or indirect, special or consequential arising from use of your U Mobile Account to buy the GOLIFE Plan and your purchase of GOLIFE Plan.


3. Our privacy policy (www.u.com.my/tnc/1209) applies to how we use your personal information.


4. U Mobile does not own the copyright, trademarks, services marks or other marks of SLMA. These marks are owned and registered by their respective owners.


5. These terms of use are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from these terms of use.

U Mobile UPackage is a promotional package consisting of the Service, with the Android device to be purchased via a 0% interest instalment payment plan offered by U Mobile. If you subscribe to UPackage, the Terms and these additional terms and conditions will apply. The rate plans offered under UPackage for Android are P99 and P139 Postpaid plans.

1. Eligibility


1. UPackage is available to the following customers who are 22 years of age at the date of registration of UPackage:


1. new customers who port in from other service providers:


1. with no outstanding payment shown in their Postpaid bill for the past 3 months or more; and


2. have spent a minimum of RM70 per month on their Postpaid lines for 3 consecutive months prior to the date the customer port in from other service providers; or


2. existing U Mobile customers selected by U Mobile at its absolute discretion, from time to time.


2. If you are in category (b) and wish to switch to UPackage, your existing rate plan will be automatically terminated as at the date of our acceptance of your subscription and you are liable for any charges due to the termination of your existing rate plan. You must fully settle all outstanding charges under your existing rate plan before you can proceed with the UPackage registration.


3. Each customer (with one NRIC) will only be entitled to subscribe to one (1) UPackage. Only Malaysians are eligible to subscribe to UPackage.


2. Duration
   
   The duration of the instalment payment plan is twenty four (24) months from the date of activation of U Package (“Subsidy Period”), depending on the device model selected.


3. Price and Payment
   
   
   1. By subscribing to UPackage, you will enjoy one (1) unit of Android at a subsidized price depending on your selection of the rate plan, Android model and capacity.
   
   
   2. Prices for Android devices which are bundled with UPackage and Postpaid plans are set out in https://www.u.com.my/devices/device-with-plan/upackage-android.
   
   
   3. You are required to remit an upfront payment upon registration of the UPackage depending on the Android model purchased.
   
   
   4. You will pay consecutive monthly payments (“Monthly Device Fee”) during the Subsidy Period which will appear as a charge in your monthly bill.
   
   
4. Ownership
   
   Title, interest and ownership in the device will pass to you only upon full payment of all Monthly Device Fees.


5. Termination and Suspension
   
   If you terminate or if we terminate your UPackage due to your default or if you downgrade your rate plan before the expiry of the Subsidy Period, you are required to pay U Mobile the outstanding Monthly Device Fees, as determined by U Mobile as set out below:
   
   Balance charges = U Mobile Selling Price as shown in Table A below (without UPackage subsidy) – total instalment fees paid
   
   Example: If you have purchased the Razer Phone 2 with Postpaid P99 and terminate in Month 7, with U Mobile Selling Price is RM3,449 and your Monthly Device Fee is RM129, you are required to pay U Mobile RM2,417 (RM3,449 – (RM129 x 8*)).
   *In Month 7, you would have been billed for 8 months of instalment. This is due to the first instalment which has been billed at point of registration.
   
   U Mobile Selling Price
   
   

   Model	U Mobile Selling Price
   Samsung Galaxy Note 10+ 512GB	RM 4,799
   Samsung Galaxy Note 10+ 256GB	RM 4,199
   Samsung Galaxy Note 10+ 256GB	RM 3,699
   OPPO Reno	RM 1,999
   Razer Phone 2	RM 3,449




6. The outstanding Monthly Device Fee is in addition to any charges payable by you under your account up to the time of termination. You will be furnished with a final bill which is due and payable upon receipt.


7. U Mobile may block the IMEI number of your device, if:
   
   
   1. U Mobile suspects that you have committed fraud;
   
   
   2. U Mobile finds that you have committed fraud; or
   
   
   3. you have failed to remit the Monthly Device Fee or monthly fees of selected rate plan for a continuous period of three (3) months from the activation of the UPackage.
   
   
8. You will remain liable for the Monthly Device Fee if you lose your device, if your account is barred or suspended, or if your IMEI number is blocked, for any reason.


9. U Mobile may unblock your IMEI number upon receipt of the outstanding payment due, if your IMEI number is blocked due to non-payment of the Monthly Device Fee or monthly fees of selected rate plan.


10. If your IMEI number is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.