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New rates are in effect from 7 April 2022.
If you have been a U Mobile customer for lessthan 6 months, you can:
If you’re a new port-in customer, you can also visit any U Mobile store with your past 2 months’ bill, or your past 1 month’s bill with international roaming usage.
Get your questions answered here.
International Roaming is a service that allows you to use your mobile number to make and receive calls while you are overseas.
You will need to pre-activate your roaming services (IDD & IR) before you travel overseas to enjoy the services such as making calls, send SMS and browse the internet.
If you are an existing customer with more than 6 months of tenure, you can easily activate your International Roaming service with the methods below:
1. Dial *118*6#
2. Send SMS
a. Text “ON ROAMIDD” to 28118
b. To activate a member/supplementary line:
Send “ON ROAMIDD<space><601XXXXXXXX> to 28118
3. Visit the Online Selfcare portal
4. Activate via the MyUMobile App
5. Call-in to 1318
6. Walk into any of our U Mobile Service Centre near you.