{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eScheduled maintenance on 22nd Feb (1-5 AM), kindly use 5G for data services in Sabah.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":7,"day":11},"instant":{"seconds":1752163200,"nanos":0},"nowDate":"Jul 11, 2025, 12:00:00 AM","nowTime":"2025-07-11","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eWe apologise for any inconvenience caused. Please call 1318 if you need further assistance.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":7,"day":11},"instant":{"seconds":1752163200,"nanos":0},"nowDate":"Jul 11, 2025, 12:00:00 AM","nowTime":"2025-07-11","validTime":0}] }
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Suggested Search

Network Status

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Network Status
Network Available
Network is operating normally in your searched area. If you experience any network interruption, please use our chatbot for further assistance.​

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Known Network Outage
Network Upgrade
Network outage detected in your selected area. You may experience network interruptions. Please use our chatbot for further assistance.
Network outage detected in your selected area due to ongoing upgrade works. Please contact our hotline 1318 for further assistance.
Service Type:
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Network Upgrade
Network upgrades to 5G are in progress in your searched area. If you experience any issues, please reach out via our chatbot.
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For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

Network Troubleshooting Guide

Find the best way to troubleshoot for U

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Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

Manage Messaging App & Device Settings​

  • Free up space in your messaging inbox/outbox​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network​

  • Toggle flight mode between on and off​​

  • Ensure your device is fully updated

Check SMS Centre Number​

  • For Android users, go to Settings > Apps > Messages > Messages settings > More settings > Text messages > check Message Centre number: +60181000108

  • For Apple users, the SMS centre number is set automatically​
     

Check Network Status Map​

  • Check the Network Status Map for any network disruptions in your area.

  • If there is a network disruption in your area, wait for service to resume before trying out the other methods

Check Balance Via MyUMobile App

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there is no outstanding bill payments

  • Ensure there is sufficient Internet quota balance.​

Manage Device Settings

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

     

Manage Device Settings​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

  • Turn on Roaming if you're abroad

  • Turn off call-forwarding features

Keep up to date on the affected areas

If you are experiencing any service disruption after a scheduled maintenance or service, do enable & disable your device's flight mode to refresh the network connection. 

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KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":24,"workStart":"2025-07-12 00:00:00","workEnd":"2025-07-12 23:59:00","state":"WP PUTRAJAYA","area":"W.P. PUTRAJAYA","serviceAffected":"Voice and Data"},{"id":15,"workStart":"2025-07-11 09:00:00","workEnd":"2025-07-11 18:00:00","state":"SARAWAK","area":"BAHAGIAN KUCHING, BAHAGIAN SAMARAHAN, BAHAGIAN SARIKEI","serviceAffected":"Voice and Data"},{"id":13,"workStart":"2025-07-11 08:00:00","workEnd":"2025-07-11 20:00:00","state":"SABAH","area":"BAHAGIAN PANTAI BARAT, BAHAGIAN KUDAT, BAHAGIAN TAWAU, BAHAGIAN PENDALAMAN","serviceAffected":"Voice and Data"},{"id":14,"workStart":"2025-07-11 08:00:00","workEnd":"2025-07-11 20:00:00","state":"WP LABUAN","area":"WP LABUAN","serviceAffected":"Voice and Data"},{"id":12,"workStart":"2025-07-11 02:00:00","workEnd":"2025-07-11 23:59:00","state":"PENANG","area":"BARAT DAYA, SEBERANG PERAI SELATAN, SEBERANG PERAI TENGAH, SEBERANG PERAI UTARA, TIMUR LAUT","serviceAffected":"Voice and Data"},{"id":11,"workStart":"2025-07-11 01:00:00","workEnd":"2025-07-11 23:59:00","state":"KEDAH","area":"LANGKAWI, BALING, DAERAH KECIL POKOK SENA, KOTA SETAR, KUALA MUDA, KUBANG PASU, PENDANG, SIK, YAN","serviceAffected":"Voice and Data"},{"id":10,"workStart":"2025-07-11 00:59:00","workEnd":"2025-07-11 23:59:00","state":"TERENGGANU","area":"DUNGUN, KUALA TERENGGANU, MARANG, BESUT, KEMAMAN","serviceAffected":"Voice and Data"},{"id":1,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"JOHOR","area":"BATU PAHAT, KLUANG, SEGAMAT, JOHOR BAHRU, PONTIAN","serviceAffected":"Voice and Data"},{"id":2,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"KELANTAN","area":"BACHOK, KOTA BHARU, PASIR MAS, TUMPAT","serviceAffected":"Voice and Data"},{"id":3,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"MELAKA","area":"ALOR GAJAH, JASIN, MELAKA TENGAH","serviceAffected":"Voice and Data"},{"id":4,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"NEGERI SEMBILAN","area":"SEREMBAN, JELEBU, JEMPOL, KUALA PILAH, PORT DICKSON, REMBAU, TAMPIN","serviceAffected":"Voice and Data"},{"id":5,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"PAHANG","area":"BENTONG, KUANTAN, PEKAN, RAUB, TEMERLOH","serviceAffected":"Voice and Data"},{"id":6,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"PERAK","area":"BATANG PADANG, HILIR PERAK, KERIAN, KINTA, KUALA KANGSAR, LARUT AND MATANG, MANJUNG, PERAK TENGAH","serviceAffected":"Voice and Data"},{"id":7,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"SELANGOR","area":"PETALING, SABAK BERNAM, GOMBAK, SEPANG, ULU LANGAT, KLANG, KUALA SELANGOR, ULU SELANGOR, KUALA LANGAT","serviceAffected":"Voice and Data"},{"id":8,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":9,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"WP PUTRAJAYA","area":"W.P. PUTRAJAYA","serviceAffected":"Voice and Data"}], "stateLists": ["JOHOR","KEDAH","KELANTAN","MELAKA","NEGERI SEMBILAN","PAHANG","PENANG","PERAK","SABAH","SARAWAK","SELANGOR","TERENGGANU","WP KUALA LUMPUR","WP LABUAN","WP PUTRAJAYA"], "defaultDropdownLabel": "All States" }

There is currently no network outage planned.

Your State
Work Start Work End State Area Service Affected
{{data.workStart}} {{data.workEnd}} {{data.state}} {{data.area}} {{data.serviceAffected}}

For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

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