{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eScheduled maintenance on 22nd Feb (1-5 AM), kindly use 5G for data services in Sabah.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":7,"day":11},"instant":{"seconds":1752163200,"nanos":0},"nowDate":"Jul 11, 2025, 12:00:00 AM","nowTime":"2025-07-11","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eWe apologise for any inconvenience caused. Please call 1318 if you need further assistance.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":7,"day":11},"instant":{"seconds":1752163200,"nanos":0},"nowDate":"Jul 11, 2025, 12:00:00 AM","nowTime":"2025-07-11","validTime":0}] }
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For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

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Find the best way to troubleshoot for U

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Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

Manage Messaging App & Device Settings​

  • Free up space in your messaging inbox/outbox​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network​

  • Toggle flight mode between on and off​​

  • Ensure your device is fully updated

Check SMS Centre Number​

  • For Android users, go to Settings > Apps > Messages > Messages settings > More settings > Text messages > check Message Centre number: +60181000108

  • For Apple users, the SMS centre number is set automatically​
     

Check Network Status Map​

  • Check the Network Status Map for any network disruptions in your area.

  • If there is a network disruption in your area, wait for service to resume before trying out the other methods

Check Balance Via MyUMobile App

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there is no outstanding bill payments

  • Ensure there is sufficient Internet quota balance.​

Manage Device Settings

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

     

Manage Device Settings​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

  • Turn on Roaming if you're abroad

  • Turn off call-forwarding features

Keep up to date on the affected areas

If you are experiencing any service disruption after a scheduled maintenance or service, do enable & disable your device's flight mode to refresh the network connection. 

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KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":24,"workStart":"2025-07-12 00:00:00","workEnd":"2025-07-12 23:59:00","state":"WP PUTRAJAYA","area":"W.P. PUTRAJAYA","serviceAffected":"Voice and Data"},{"id":15,"workStart":"2025-07-11 09:00:00","workEnd":"2025-07-11 18:00:00","state":"SARAWAK","area":"BAHAGIAN KUCHING, BAHAGIAN SAMARAHAN, BAHAGIAN SARIKEI","serviceAffected":"Voice and Data"},{"id":13,"workStart":"2025-07-11 08:00:00","workEnd":"2025-07-11 20:00:00","state":"SABAH","area":"BAHAGIAN PANTAI BARAT, BAHAGIAN KUDAT, BAHAGIAN TAWAU, BAHAGIAN PENDALAMAN","serviceAffected":"Voice and Data"},{"id":14,"workStart":"2025-07-11 08:00:00","workEnd":"2025-07-11 20:00:00","state":"WP LABUAN","area":"WP LABUAN","serviceAffected":"Voice and Data"},{"id":12,"workStart":"2025-07-11 02:00:00","workEnd":"2025-07-11 23:59:00","state":"PENANG","area":"BARAT DAYA, SEBERANG PERAI SELATAN, SEBERANG PERAI TENGAH, SEBERANG PERAI UTARA, TIMUR LAUT","serviceAffected":"Voice and Data"},{"id":11,"workStart":"2025-07-11 01:00:00","workEnd":"2025-07-11 23:59:00","state":"KEDAH","area":"LANGKAWI, BALING, DAERAH KECIL POKOK SENA, KOTA SETAR, KUALA MUDA, KUBANG PASU, PENDANG, SIK, YAN","serviceAffected":"Voice and Data"},{"id":10,"workStart":"2025-07-11 00:59:00","workEnd":"2025-07-11 23:59:00","state":"TERENGGANU","area":"DUNGUN, KUALA TERENGGANU, MARANG, BESUT, KEMAMAN","serviceAffected":"Voice and Data"},{"id":1,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"JOHOR","area":"BATU PAHAT, KLUANG, SEGAMAT, JOHOR BAHRU, PONTIAN","serviceAffected":"Voice and Data"},{"id":2,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"KELANTAN","area":"BACHOK, KOTA BHARU, PASIR MAS, TUMPAT","serviceAffected":"Voice and Data"},{"id":3,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"MELAKA","area":"ALOR GAJAH, JASIN, MELAKA TENGAH","serviceAffected":"Voice and Data"},{"id":4,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"NEGERI SEMBILAN","area":"SEREMBAN, JELEBU, JEMPOL, KUALA PILAH, PORT DICKSON, REMBAU, TAMPIN","serviceAffected":"Voice and Data"},{"id":5,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"PAHANG","area":"BENTONG, KUANTAN, PEKAN, RAUB, TEMERLOH","serviceAffected":"Voice and Data"},{"id":6,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"PERAK","area":"BATANG PADANG, HILIR PERAK, KERIAN, KINTA, KUALA KANGSAR, LARUT AND MATANG, MANJUNG, PERAK TENGAH","serviceAffected":"Voice and Data"},{"id":7,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"SELANGOR","area":"PETALING, SABAK BERNAM, GOMBAK, SEPANG, ULU LANGAT, KLANG, KUALA SELANGOR, ULU SELANGOR, KUALA LANGAT","serviceAffected":"Voice and Data"},{"id":8,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":9,"workStart":"2025-07-11 00:00:00","workEnd":"2025-07-11 23:59:00","state":"WP PUTRAJAYA","area":"W.P. PUTRAJAYA","serviceAffected":"Voice and Data"}], "stateLists": ["JOHOR","KEDAH","KELANTAN","MELAKA","NEGERI SEMBILAN","PAHANG","PENANG","PERAK","SABAH","SARAWAK","SELANGOR","TERENGGANU","WP KUALA LUMPUR","WP LABUAN","WP PUTRAJAYA"], "defaultDropdownLabel": "All States" }

There is currently no network outage planned.

Your State
Work Start Work End State Area Service Affected
{{data.workStart}} {{data.workEnd}} {{data.state}} {{data.area}} {{data.serviceAffected}}

For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

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