{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eScheduled maintenance on 22nd Feb (1-5 AM), kindly use 5G for data services in Sabah.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":7,"day":1},"instant":{"seconds":1751299200,"nanos":0},"nowDate":"Jul 1, 2025, 12:00:00 AM","nowTime":"2025-07-01","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eWe apologise for any inconvenience caused. Please call 1318 if you need further assistance.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":7,"day":1},"instant":{"seconds":1751299200,"nanos":0},"nowDate":"Jul 1, 2025, 12:00:00 AM","nowTime":"2025-07-01","validTime":0}] }
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Network Status

Search your area and discover our network.

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Network Status
No Network Outage
Network is operating normally in your searched area. If you experience any network interruption, please use our chatbot for further assistance.​

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Known Network Outage
Network Upgrade
Network outage detected in your selected area. You may experience network interruptions. Please use our chatbot for further assistance.
Network outage detected in your selected area due to ongoing upgrade works. Please contact our hotline 1318 for further assistance.
Service Type:
{{serviceTypeAffected}}
Outage Start Time:
{{outageStartTime}}

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Network Upgrade
Network upgrades to 5G are in progress in your searched area. If you experience any issues, please reach out via our chatbot.
{{locationAddress}}

For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

Network Troubleshooting Guide

Find the best way to troubleshoot for U

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Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

Manage Messaging App & Device Settings​

  • Free up space in your messaging inbox/outbox​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network​

  • Toggle flight mode between on and off​​

  • Ensure your device is fully updated

Check SMS Centre Number​

  • For Android users, go to Settings > Apps > Messages > Messages settings > More settings > Text messages > check Message Centre number: +60181000108

  • For Apple users, the SMS centre number is set automatically​
     

Check Network Status Map​

  • Check the Network Status Map for any network disruptions in your area.

  • If there is a network disruption in your area, wait for service to resume before trying out the other methods

Check Balance Via MyUMobile App

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there is no outstanding bill payments

  • Ensure there is sufficient Internet quota balance.​

Manage Device Settings

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

     

Manage Device Settings​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

  • Turn on Roaming if you're abroad

  • Turn off call-forwarding features

Keep up to date on the affected areas

If you are experiencing any service disruption after a scheduled maintenance or service, do enable & disable your device's flight mode to refresh the network connection. 

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KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":51,"workStart":"2025-07-02 09:00:00","workEnd":"2025-07-02 23:00:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":42,"workStart":"2025-07-02 00:59:00","workEnd":"2025-07-02 23:59:00","state":"TERENGGANU","area":"DUNGUN, KEMAMAN, KUALA TERENGGANU, MARANG, DUNGUN, KEMAMAN, KUALA TERENGGANU, MARANG","serviceAffected":"Voice and Data"},{"id":38,"workStart":"2025-07-02 00:01:00","workEnd":"2025-07-02 23:59:00","state":"NEGERI SEMBILAN","area":"SEREMBAN","serviceAffected":"Voice and Data"},{"id":39,"workStart":"2025-07-02 00:01:00","workEnd":"2025-07-02 23:59:00","state":"PAHANG","area":"CAMERON HIGHLANDS, KUANTAN, RAUB, ROMPIN","serviceAffected":"Voice and Data"},{"id":40,"workStart":"2025-07-02 00:01:00","workEnd":"2025-07-02 23:59:00","state":"SELANGOR","area":"PETALING, SEPANG, PETALING, SEPANG","serviceAffected":"Voice and Data"},{"id":41,"workStart":"2025-07-02 00:01:00","workEnd":"2025-07-02 23:59:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":27,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 23:59:00","state":"JOHOR","area":"JOHOR BAHRU, PONTIAN, JOHOR BAHRU, PONTIAN","serviceAffected":"Voice and Data"},{"id":29,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-03 00:00:00","state":"KELANTAN","area":"BACHOK, KOTA BHARU, PASIR MAS, PASIR PUTEH, TANAH MERAH, TUMPAT","serviceAffected":"Voice and Data"},{"id":28,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 23:59:00","state":"KELANTAN","area":"KOTA BHARU","serviceAffected":"Voice and Data"},{"id":30,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 23:59:00","state":"NEGERI SEMBILAN","area":"SEREMBAN, SEREMBAN","serviceAffected":"Voice and Data"},{"id":31,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 23:59:00","state":"PENANG","area":"SEBERANG PERAI SELATAN, SEBERANG PERAI TENGAH, SEBERANG PERAI UTARA, TIMUR LAUT","serviceAffected":"Voice and Data"},{"id":32,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 23:59:00","state":"PERAK","area":"KINTA, KINTA","serviceAffected":"Voice and Data"},{"id":33,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 23:59:00","state":"SABAH","area":"BAHAGIAN PANTAI BARAT","serviceAffected":"Voice and Data"},{"id":34,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 23:59:00","state":"SELANGOR","area":"PETALING, SEPANG, PETALING, SEPANG","serviceAffected":"Voice and Data"},{"id":36,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 23:59:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":35,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 06:00:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":37,"workStart":"2025-07-02 00:00:00","workEnd":"2025-07-02 23:59:00","state":"WP PUTRAJAYA","area":"W.P. PUTRAJAYA","serviceAffected":"Voice and Data"},{"id":16,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 23:00:00","state":"JOHOR","area":"KOTA TINGGI, KOTA TINGGI","serviceAffected":"Voice and Data"},{"id":17,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 20:00:00","state":"KEDAH","area":"KOTA SETAR","serviceAffected":"Voice and Data"},{"id":18,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 23:59:00","state":"PAHANG","area":"MARAN","serviceAffected":"Voice and Data"},{"id":19,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 23:59:00","state":"PENANG","area":"BARAT DAYA, SEBERANG PERAI SELATAN, SEBERANG PERAI TENGAH, SEBERANG PERAI UTARA, TIMUR LAUT","serviceAffected":"Voice and Data"},{"id":20,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 20:00:00","state":"PERLIS","area":"PERLIS","serviceAffected":"Voice and Data"},{"id":21,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 23:59:00","state":"SABAH","area":"BAHAGIAN PANTAI BARAT","serviceAffected":"Voice and Data"},{"id":24,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 23:59:00","state":"SELANGOR","area":"GOMBAK, PETALING, SEPANG, ULU LANGAT","serviceAffected":"Voice and Data"},{"id":22,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 22:00:00","state":"SELANGOR","area":"SABAK BERNAM","serviceAffected":"Voice and Data"},{"id":23,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 23:00:00","state":"SELANGOR","area":"SEPANG","serviceAffected":"Voice and Data"},{"id":26,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 23:59:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":25,"workStart":"2025-07-01 09:00:00","workEnd":"2025-07-01 23:00:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":15,"workStart":"2025-07-01 00:59:00","workEnd":"2025-07-01 23:59:00","state":"TERENGGANU","area":"DUNGUN, KEMAMAN, KUALA TERENGGANU, MARANG","serviceAffected":"Voice and Data"},{"id":11,"workStart":"2025-07-01 00:01:00","workEnd":"2025-07-01 23:59:00","state":"NEGERI SEMBILAN","area":"SEREMBAN","serviceAffected":"Voice and Data"},{"id":12,"workStart":"2025-07-01 00:01:00","workEnd":"2025-07-01 23:59:00","state":"PAHANG","area":"CAMERON HIGHLANDS, KUANTAN, RAUB, ROMPIN","serviceAffected":"Voice and Data"},{"id":13,"workStart":"2025-07-01 00:01:00","workEnd":"2025-07-01 23:59:00","state":"SELANGOR","area":"PETALING, SEPANG, PETALING, SEPANG","serviceAffected":"Voice and Data"},{"id":14,"workStart":"2025-07-01 00:01:00","workEnd":"2025-07-01 23:59:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":1,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-01 23:59:00","state":"JOHOR","area":"JOHOR BAHRU, PONTIAN, JOHOR BAHRU, PONTIAN","serviceAffected":"Voice and Data"},{"id":3,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-02 00:00:00","state":"KELANTAN","area":"BACHOK, KOTA BHARU, PASIR PUTEH, TANAH MERAH, TUMPAT","serviceAffected":"Voice and Data"},{"id":2,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-01 23:59:00","state":"KELANTAN","area":"KOTA BHARU","serviceAffected":"Voice and Data"},{"id":4,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-01 23:59:00","state":"NEGERI SEMBILAN","area":"SEREMBAN, SEREMBAN","serviceAffected":"Voice and Data"},{"id":5,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-01 23:59:00","state":"PENANG","area":"SEBERANG PERAI SELATAN, SEBERANG PERAI TENGAH, SEBERANG PERAI UTARA, TIMUR LAUT","serviceAffected":"Voice and Data"},{"id":6,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-01 23:59:00","state":"PERAK","area":"KINTA, KINTA","serviceAffected":"Voice and Data"},{"id":7,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-01 23:59:00","state":"SELANGOR","area":"PETALING, SEPANG, PETALING, SEPANG","serviceAffected":"Voice and Data"},{"id":9,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-01 23:59:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":8,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-01 06:00:00","state":"WP KUALA LUMPUR","area":"W.P. KUALA LUMPUR","serviceAffected":"Voice and Data"},{"id":10,"workStart":"2025-07-01 00:00:00","workEnd":"2025-07-01 23:59:00","state":"WP PUTRAJAYA","area":"W.P. PUTRAJAYA","serviceAffected":"Voice and Data"}], "stateLists": ["JOHOR","KEDAH","KELANTAN","NEGERI SEMBILAN","PAHANG","PENANG","PERAK","PERLIS","SABAH","SELANGOR","TERENGGANU","WP KUALA LUMPUR","WP PUTRAJAYA"], "defaultDropdownLabel": "All States" }

There is currently no network outage planned.

Your State
Work Start Work End State Area Service Affected
{{data.workStart}} {{data.workEnd}} {{data.state}} {{data.area}} {{data.serviceAffected}}

For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

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