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This is U Mobile’s Home Fibre Broadband service, delivering lightning fast Internet literally to your doorstep!
This service is available to anyone aged 18 and above residing within our fibre coverage locations. Foreigners and Permanent Residents are required to place a RM500 deposit upon registration.
You will be required to settle any outstanding bills with U Mobile or other networks before you are eligible to subscribe for this service
We are constantly expanding our coverage. Head on over to u.com.my/fbb to see if we have you covered.
This is just the beginning. We will be constantly and rapidly expanding our coverage nationwide. Refer to our coverage checker periodically at u.com.my/fbb
We are offering 100Mbps, 500Mbps and 1Gbps speeds. Check out our product page for our latest promotions!
Our Home Fibre Broadband service comes with 24-month contracts
The usual: NRIC for Malaysian citizens and permanent residents, and Passport for foreigners.
You will get to select your preferred dates upon registration, and our representatives will contact you with confirmation after setting the appointment with our installers within 5 business days.
Call us at 018 388 1318 at least 4 business days before your original installation appointment. We will impose a RM200 late rescheduling charge for requests made within 4 business days from your original appointment.
Call us at 018 388 1318 at least 4 business days before your original installation appointment to make a cancellation. We will impose a RM200 late cancellation charge for requests made within 4 business days from your original appointment.
Eligible Postpaid Lines | ||||||
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Speed Package | Usual Subscription | Promo Subscription | GX68 | P79 | P99 | P139 |
100Mbps | RM129 | RM64.50 | ✔ | ✔ | ✔ | ✔ |
500Mbps | RM199 | RM99.50 | ❌ | ✔ | ✔ | ✔ |
1Gbps | RM299 | RM149.50 | ❌ | ❌ | ✔ | ✔ |
Existing subscribers on eligible postpaid lines are automatically qualified for the respective 50% off promotion.
You will not resume the 50% promo if you re-subscribe after terminating from an eligible postpaid mobile line.
Upgrading or downgrading within eligible postpaid mobile plans will still give you 50% off your Home Fibre Broadband bill. If you are no longer within the eligible postpaid mobile plans, you are required to pay the months’ full fibre bill.
Promo is available for subscription from September 2021 until further notice, and will give you 50% discount for 24 months.
No, you cannot enjoy both promotions using the same eligible postpaid line. You’ll be able to enjoy 50% off your Fibre bill if you sign up another eligible postpaid line to pair with this promo.
There is an Upfront Payment for all new customers, and a Foreigner Deposit for foreigners and permanent residents signing up. These are both payable upon registration.
An Upfront Payment is an advance payment equivalent to the full monthly fee, and is made at the point of registration. It will then be deducted from your first month’s bill statement and you will only be required to pay any balance due.
The Advanced Access Fee is equivalent to the full monthly fee, and is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Advance Access Fee may be used to set off any outstanding charges. Upon such set off, you are required to pay an additional amount to make up any shortfall in the Advance Access Fee so that the full amount of the Advance Access Fee is maintained at all times. Any remaining balance of the Advance Access Fee will be refunded to you the service is terminated after all outstanding charges have been settled.
If you are a foreigner or permanent resident, there is a refundable deposit of RM500 required upon registration.
We provide a 24-month warranty against manufacturer defects for the routers, and lifetime warranty for the ONU as long as you are actively subscribing to the service and with bill payments up to date. If you are facing equipment problems, call us at 018 388 1318 to schedule for technical support.
No, and that’s where our Unlimited Postpaid plans come in! If you are an existing U Mobile Postpaid subscriber, or would like to sign up, you will be eligible for our limited time promotion!
Please allocate at least 2 hours for installation and testing of the service. Some homes require more time to install than others, depending on distance from the nearest fibre distribution point, and the layout of the home.
Yes, we will require you to grant our installer access to your home, and sign off a form confirming that installation is complete, and your home is successfully connected to our Home Fibre Broadband network.
Yes, but we waive charges for basic installation, which will be the shortest route from the fibre distribution point to the nearest entry wall, followed by 10 metres of cabling into your home to connect your ONU (fibre modem) and WiFi Router. See examples below.
Additional requirements, such as requests to enter via a different wall, extra internal cabling, or setting up your smart home devices will incur additional charges. The cost for these requests will be advised by the installer before any work begins, and these charges will be payable directly to the installer.
INSTALLATION SCENARIO
LANDED PREMISES | |
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Fibre Distribution Point (FDP) from Pole | |
Pole straight to entry wall | Standard Installation Fibre Wall Socket installation and 2-metre fiber patch cord CAT 5E from ONU to WiFi Router Setup and configuration of ONU and Router |
Pole to entry wall via underground and surface cabling | Non-Standard Installation RM300 : First 10 metres RM10 : Every subsequent metre after 10m |
Fibre Distribution Point (FDP) on the Ground | |
Cable is blocked outside customer's compound | Standard Installation Fibre Wall Socket installation and 2-metre fiber patch cord CAT 5E from ONU to WiFi Router Setup and configuration of ONU and Router |
Cable is blocked within customer's compound | Non-Standard Installation Installation via surface cabling >RM300 : First 10 metres >RM10 : Every subsequent metre after 10m |
HIGH RISES | |
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Pre-Laid Fibre (Fibre already built into the apartment) |
Standard Installation Plug in from Fibre Wall Socket 2-metre fibre optic patch cord CAT 5E from ONU to WiFi Router Setup and configuration of ONU and Router |
Non Pre-Laid Fibre (Fibre to be pulled from riser) |
Standard Installation 25-metre fibre optic drop cabling (point of entry to ONU) with surface cable clip Fibre Wall Socket installation and 2-metre fiber patch cord CAT 5E from ONU to WiFi Router Setup and configuration of ONU and Router |
Additional non-standard installation (NSI) costs may occur if the you request for customised fibre routing due to complicated home layout or for aesthetic purposes.
NSI charges will be listed for your agreement by the installer before any work begins, and charges will be payable directly to the installer.
NON-STANDARD INSTALLATION | |
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Additional SMF Patch Cord | RM15 per 2 metres |
Fibre Connecter or Fibre Wall Socket | RM10 per unit |
Supply and install CAT 5E cabling from ONU to router with / without PVC surface casing | RM10 per metre |
Supply and install new drop fibre cable from nearest FDP or riser to the point of entry (customer request) | RM300 per unit |
Installation of drop cable requiring minor civil work (drilling) within customer's premises | RM50 per port |
Configuration and troubleshooting customer's own WiFi connection, PC or Laptop | RM80 per hour |
Tech support services on customer's own equipment; Smart TV, CCTV, PC, Laptop, Router | RM80 per hour, capped at RM300 per day |
We provide symmetrical download and upload speeds for all our Home Fibre Broadband subscriptions
There are several factors that will affect your speed, including (but not limited to):
Because we think you’re awesome, we’re throwing in a complimentary back up data SIM card so that you can continue accessing the Internet should there be any network interruptions to your Home Fibre Broadband!
This SIM card cannot be used for making voice calls or sending SMS, and will only be allocated with a data quota when you face network disruptions to your Home Fibre Broadband service.
Call our support team at 018 388 1318 to report network disruptions, we will allocate 15GB data for your immediate use. This quota will be valid for 3 days, and all 15GB can be utilized as hotspot data.
Termination within Contract | |
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Early Termination Penalty | RM500 |
Technician to retrieve equipment | RM150 |
Additional Charges for Missing or Damaged Equipment (Unable to return, damaged, unusable, or missing power supply) |
RM500 (ONU) RM180-RM500 (Router; depending on model provided) |
Termination after contract | |
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Technician to retrieve equipment (ONU and its power supply must be in good working condition for retrieval) |
No charges |
ONU Missing or Damaged (Unreturned, damaged, unusable, or missing power supply)) |
RM500 - ONU RM150 - Technician on site |
U can also get in touch with us from any of the following channels.
Enjoy a better, faster and safer experience today!
Drop us your message on Messenger.
Have questions? Feel free to DM us!
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