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1. Where can I purchase U Home 5G with Samsung TV?
You can go to the nearest U Mobile Centre or any authorised Dealers listed here.
You can also choose to submit a registration of interest here. Our team will reach out to you as soon as possible with additional details.
2. Who is eligible to purchase the bundle?
All new and existing U Mobile customers can purchase the U Home 5G with Samsung TV bundle, subject to eligibility listed in our Terms and Conditions.
1. Am I allowed to purchase U Home 5G with Samsung TV and U Home 5G with Free 5G Router?
Yes, you may activate both bundles at the same time.
2. Can I terminate the contract and keep the U Home 5G line?
Yes, you can terminate the contract by clearing any remaining outstanding amounts without terminating the line.
3. I am a new U Home 5G subscriber. Do I have to take the Free 5G Router when I purchase the U Home 5G with Samsung TV Bundle?
No, the Free 5G Router is optional and you are not required to take one upon purchase of your U Home 5G with Samsung TV Bundle.
4. Why does my contract start even though the TV hasn’t been delivered yet?
The TV contract starts immediately upon confirming your order as we begin preparing for the TV fulfilment with our delivery partners.
1. When can I expect my TV to be delivered?
Delivery within Peninsular Malaysia will take up to 1 week and delivery to East Malaysia will take up to 2 weeks depending on delivery lead time.
2. Can I change my delivery address after purchasing?
Yes, you can change your delivery address by contacting our Customer Care team at 018-3881318.
3. What if I am unavailable during delivery?
You can reach out to our fulfilment partners to request for delivery rescheduling.
4. Who will be reaching out to me to schedule the delivery of my TV?
Our fulfilment partners (Servex & MTT) will be reaching out to you via WhatsApp from one of the following numbers:
Phone Number 1: +6 012-9696 485
Phone Number 2: +6 012-9696 465
Phone Number 3: +6 012-6392 436
Phone Number 4: +6 012-5342 996
5. Will installation services be provided?
Basic installation (unboxing etc.) is free. Custom installation such as wall mounting will incur an additional charge payable directly to our fulfilment partners.
6. How do I track the status of my order?
Our fulfilment partners will provide you with a unique tracking link which you can use to track the status of your order.
If you have not received the tracking link, please call our Customer Care team at 018-3881318.
1. Who provides the warranty coverage for my TV?
Your new TV will be provided with 2 years of warranty coverage by Samsung Malaysia.
2. How do I process a warranty claim?
Please contact the Samsung Customer Careline at 1800 88 9999 to process a warranty claim.
Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.
Enjoy a better, faster and safer experience today!
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