{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":12},"instant":{"seconds":1733932800,"nanos":0},"nowDate":"Dec 12, 2024, 12:00:00 AM","nowTime":"2024-12-12","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":12,"day":12},"instant":{"seconds":1733932800,"nanos":0},"nowDate":"Dec 12, 2024, 12:00:00 AM","nowTime":"2024-12-12","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches

{ "dropdownFaqProperties": [ { "title": "Online Store", "value": "online-store", "url": "/content/u-mobile/en/personal/support/faqs/online-store.html", "isGroupLabel": true, "childList": [ { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/online-store/general-enquiries.html" }, { "title": "Purchase of Plan and Device", "value": "purchase-of-plan-and-device", "url": "/content/u-mobile/en/personal/support/faqs/online-store/purchase-of-plan-and-device.html" }, { "title": "Line Activation", "value": "line-activation", "url": "/content/u-mobile/en/personal/support/faqs/online-store/line-activation.html" }, { "title": "Shipping & Delivery", "value": "shipping-delivery", "url": "/content/u-mobile/en/personal/support/faqs/online-store/shipping-delivery.html" }, { "title": "Returns and Refunds", "value": "returns-and-refunds", "url": "/content/u-mobile/en/personal/support/faqs/online-store/returns-and-refunds.html" }, { "title": "Easy Payment Plan", "value": "easy-payment-plan", "url": "/content/u-mobile/en/personal/support/faqs/online-store/easy-payment-plan.html" } ] }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/faqs/devices.html", "isGroupLabel": true, "childList": [ { "title": "iPhone", "value": "iphone", "url": "/content/u-mobile/en/personal/support/faqs/devices/iphone.html" }, { "title": "Android", "value": "android", "url": "/content/u-mobile/en/personal/support/faqs/devices/android.html" }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/devices/general.html" } ] }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html", "isGroupLabel": true, "childList": [ { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/general.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/postpaid.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid.html" } ] }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html", "isGroupLabel": true, "childList": [ { "title": "Fibre Broadband", "value": "fibre-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband.html" }, { "title": "Fibre Broadband Support", "value": "fibre-broadband-support", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-support.html" }, { "title": "Fibre Broadband Self Troubleshooting", "value": "fibre-broadband-self-troubleshooting", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-self-troubleshooting.html" }, { "title": "Fibre Broadband ONU: LED Indicator", "value": "fibre-broadband-onu-led-indicator", "url": "/content/u-mobile/en/personal/support/faqs/broadband/fibre-broadband-onu-led-indicator.html" }, { "title": "Ultra Unlimited Home Fibre Broadband", "value": "ultra-unlimited-home-fibre-broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband/ultra-unlimited-home-fibre-broadband.html" }, { "title": "U Home 5G Launch Promo", "value": "u-home-5g-launch-promo", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-launch-promo.html" }, { "title": "U Home 5G", "value": "u-home-5g", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g.html" }, { "title": "U Home 5G x sooka VIP ROI", "value": "u-home-5g-sooka-vip-roi", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-sooka-vip-roi.html" }, { "title": "U Home Fibre", "value": "u-home-fibre", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-fibre.html" }, { "title": "U Home Fibre Discount Promo", "value": "u-home-fibre-discount-promo", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-fibre-discount-promo.html" }, { "title": "Free Wi-Fi 6 5G Router with U Home 5G", "value": "u-home-5g-router-bundle", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-router-bundle.html" }, { "title": "U Home 5G x sooka Premium", "value": "u-home-5g-sooka-premium", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-sooka-premium.html" }, { "title": "U Home 5G with Samsung TV", "value": "u-home-5g-samsung-tv", "url": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-5g-samsung-tv.html" }, { "title": "sooka Premium Merdeka Extravaganza Campaign", "value": "sooka-premium-merdeka-extravaganza-campaign", "url": "/content/u-mobile/en/personal/support/faqs/broadband/sooka-premium-merdeka-extravaganza-campaign.html" } ] }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html", "isGroupLabel": true, "childList": [ { "title": "Roaming & IDD​", "value": "roaming", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/roaming.html" }, { "title": "Lifestyle", "value": "lifestyle", "url": "/content/u-mobile/en/personal/support/faqs/digital-services/lifestyle.html" } ] }, { "title": "Happenings", "value": "happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html", "isGroupLabel": true, "childList": [ { "title": "Events & Promotions", "value": "events-promotions", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions.html" }, { "title": "Rewards", "value": "rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/rewards.html" }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html" } ] }, { "title": "Value Added Services ", "value": "value-added-services", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services.html", "isGroupLabel": true, "childList": [ { "title": "Call Forwarding", "value": "call-forwarding", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/call-forwarding.html" }, { "title": "Call Waiting and Hold", "value": "call-waiting-and-hold", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/call-waiting-and-hold.html" }, { "title": "Calling Line Identify Presentation (CLIP / Caller ID)", "value": "calling-line-identify-presentation-clip-caller-id", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/calling-line-identify-presentation-clip-caller-id.html" }, { "title": "Missed Call Notification (MCN)", "value": "missed-call-notification-mcn", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/missed-call-notification-mcn.html" }, { "title": "MMS", "value": "mms", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/mms.html" }, { "title": "Multi Conference Call", "value": "multi-conference-call", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/multi-conference-call.html" }, { "title": "UPackage for Android", "value": "upackage-for-android", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/upackage-for-android.html" }, { "title": "Video Call", "value": "video-call", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/video-call.html" }, { "title": "Video Mail", "value": "video-mail", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/video-mail.html" }, { "title": "Voicemail Service", "value": "voicemail-service", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/voicemail-service.html" }, { "title": "Calling Line Identification Restriction (CLIR)", "value": "clir", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/clir.html" }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/myumobile-app.html" }, { "title": "Ringback Tone", "value": "ringback-tone", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/ringback-tone.html" }, { "title": "Caller Line Identification Restriction (CLIR)", "value": "caller-line-identification-restriction-masking-service", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services/caller-line-identification-restriction-masking-service.html" } ] }, { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries.html", "isGroupLabel": true, "childList": [ { "title": "Prepaid Data Verification Exercise", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries/prepaid-data-verification-exercise.html" }, { "title": "Complaint Handling Process", "value": "complaint-handling-process", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries/complaint-handling-process.html" } ] }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax.html", "isGroupLabel": true, "childList": [ { "title": "Service Tax 2018", "value": "service-tax-2018", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/service-tax-2018.html" }, { "title": "Prepaid Service Tax ", "value": "prepaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/prepaid-service-tax.html" }, { "title": "Postpaid Service Tax ", "value": "postpaid-service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax/postpaid-service-tax.html" } ] }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/support/faqs/others.html", "isGroupLabel": true, "childList": [ { "title": "3G Network Retirement", "value": "3g-network-retirement", "url": "/content/u-mobile/en/personal/support/faqs/others/3g-network-retirement.html" }, { "title": "U Mobile 5G", "value": "umobile-5g", "url": "/content/u-mobile/en/personal/support/faqs/others/umobile-5g.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/broadband/u-home-fibre-discount-promo.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html" } ] }

We are Here Too

U can also get in touch with us from any of the following channels.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Facebook

Facebook

Drop us your message on Messenger.

 

Instagram

Instagram

Have questions? Feel free to DM us!

 

{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.