{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Why U Mobile
SHOP

Suggested Search

Popular Search

Popular on U Mobile

Postpaid Plans
Postpaid Plans

Our New U Postpaid™ Plans are finally here. Enjoy interest-Free instalment with U PayLater™ & unbeatable device savings with U SaveMore™. Check it out now!
Prepaid Plans
Prepaid Plans

Experience 5G with free daily Speed Booster. Unlimited plans start from RM20/month.
Devices
Devices

Own the latest 5G Devices with U PayLater™ or U SaveMore™
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Why U Mobile

Frequently Asked Questions

{ "searchResultPagePath": "/content/u-mobile/en/personal/faq-search-results", "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/support/faqs/jcr:content/iparsys-1/layout_container/layout_container/search_textbox.suggestions" }

Suggested Searches
{ "dropdownFaqProperties": [ { "title": "Events & Promotions", "value": "events-promotions", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions.html", "isGroupLabel": true, "childList": [ { "title": "U Mobile’s Prepaid Plans for Alternate Channels Online merchants", "value": "u-mobile-prepaid-plans-for-alt-channels-online-merchants", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/u-mobile-prepaid-plans-for-alt-channels-online-merchants.html" }, { "title": "Giler Unlimited Online MNP Promotion", "value": "giler-unlimited-online-mnp-promotion", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/giler-unlimited-online-mnp-promotion.html" }, { "title": "Gimme Gimme Cash", "value": "gimme-gimme-cash", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/gimme-gimme-cash.html" }, { "title": "Maybank Prepaid Reload Promo", "value": "maybank-prepaid-reload-promo", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/maybank-prepaid-reload-promo.html" }, { "title": "MCMC PERANTI KM40", "value": "mcmc-peranti-km40", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/mcmc-peranti-km40.html" }, { "title": "MCMC FREE 1GB PER DAY", "value": "mcmc-free-1gb-per-day", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/mcmc-free-1gb-per-day.html" }, { "title": "International Airtime Transfer Promo", "value": "international-airtime-transfer-promo", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/international-airtime-transfer-promo.html" }, { "title": "REMAJA KM30 Package", "value": "remaja-km30-package", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/remaja-km30-package.html" }, { "title": "#MadeForUni Package", "value": "madeforuni-package", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/madeforuni-package.html" }, { "title": "Credit Share March Promotion", "value": "credit-share-march-promotion", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/credit-share-march-promotion.html" }, { "title": "Ramadan Gift Set Campaign", "value": "ramadan-gift-set-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/ramadan-gift-set-campaign.html" }, { "title": "Ramadan Flash Deal Campaign", "value": "ramadan-flash-deal-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/ramadan-flash-deal-campaign.html" }, { "title": "Ramadan Flash Deal Campaign 2.0", "value": "ramadan-flash-deal-campaign2", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/ramadan-flash-deal-campaign2.html" }, { "title": "10x More High-Speed Data for U Data Roam", "value": "10x-more-high-speed-data-for-u-data-roam", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/10x-more-high-speed-data-for-u-data-roam.html" }, { "title": "International Airtime Transfer Raya Promo", "value": "international-airtime-transfer-raya-promo", "url": "/content/u-mobile/en/personal/support/faqs/happenings/events-promotions/international-airtime-transfer-raya-promo.html" } ] }, { "title": "Rewards", "value": "rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/rewards.html", "isGroupLabel": true, "childList": [ { "title": "Giler Thursday", "value": "giler-thursday", "url": "/content/u-mobile/en/personal/support/faqs/happenings/rewards/giler-thursday.html" } ] }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html", "isGroupLabel": true, "childList": [ { "title": "RM0 Phones", "value": "rm0-phones", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones.html" }, { "title": "WIN GILER PRIZES CONTEST", "value": "win-giler-prizes-contest", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/win-giler-prizes-contest.html" }, { "title": "PREPAID M1 RELOAD CAMPAIGN", "value": "prepaid-m1-reload-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-m1-reload-campaign.html" }, { "title": "Maybank’s Q4 Reload Promo", "value": "maybank-s-q4-reload-promo", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/maybank-s-q4-reload-promo.html" }, { "title": "Digital Week Campaign", "value": "digital-week-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/digital-week-campaign.html" }, { "title": "RM0 Phones for Everyone", "value": "rm0-phones-for-everyone", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones-for-everyone.html" }, { "title": "YEAR END GIFT SET CAMPAIGN", "value": "year-end-gift-set-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/year-end-gift-set-campaign.html" }, { "title": "Chinese New Year Gift Set Campaign ", "value": "chinese-new-year-gift-set-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/chinese-new-year-gift-set-campaign.html" }, { "title": "Prepaid High and Low Reload Campaign", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign.html" }, { "title": "Jom Makan-Makan Campaign", "value": "jom-makan-makan-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign.html" }, { "title": "Postpaid Base May Birthday Campaign", "value": "postpaid-base-may-birthday-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign.html" }, { "title": "June Birthday Campaign", "value": "june-birthday-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign.html" }, { "title": "Parent's Day Surprise Reward Campaign", "value": "parents-day-surprise-reward-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign.html" }, { "title": "Download MyUMobile App & Be Rewarded Campaign", "value": "download-myumobile-app-be-rewarded-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign.html" }, { "title": "CreditSOS Merdeka Campaign", "value": "creditsos-merdeka-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-merdeka-campaign.html" }, { "title": "Sejiwa Rewards Campaign", "value": "sejiwa-rewards-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign.html" } ] }, { "title": "Jaringan PRIHATIN ", "value": "jaringan-prihatin", "url": "/content/u-mobile/en/personal/support/faqs/happenings/jaringan-prihatin.html", "isGroupLabel": true, "childList": [ { "title": "General Questions for the Jaringan PRIHATIN Programme", "value": "general-questions-for-the-jaringan-prihatin-programme", "url": "/content/u-mobile/en/personal/support/faqs/happenings/jaringan-prihatin/general-questions-for-the-jaringan-prihatin-programme.html" }, { "title": "Jaringan PRIHATIN Programme Eligibility", "value": "jaringan-prihatin-programme-eligibility", "url": "/content/u-mobile/en/personal/support/faqs/happenings/jaringan-prihatin/jaringan-prihatin-programme-eligibility.html" }, { "title": "Jaringan PRIHATIN Programme Registration", "value": "jaringan-prihatin-programme-registration", "url": "/content/u-mobile/en/personal/support/faqs/happenings/jaringan-prihatin/jaringan-prihatin-programme-registration.html" }, { "title": "Jaringan PRIHATIN Programme - Redemption of Plan Subsidy", "value": "jaringan-prihatin-programme-redemption-of-plan-subsidy", "url": "/content/u-mobile/en/personal/support/faqs/happenings/jaringan-prihatin/jaringan-prihatin-programme-redemption-of-plan-subsidy.html" }, { "title": "Jaringan PRIHATIN Programme - Redemption of Device Package Subsidy", "value": "jaringan-prihatin-programme-redemption-of-device-package-subsidy", "url": "/content/u-mobile/en/personal/support/faqs/happenings/jaringan-prihatin/jaringan-prihatin-programme-redemption-of-device-package-subsidy.html" }, { "title": "Jaringan PRIHATIN Programme - Switching Plans & Providers", "value": "jaringan-prihatin-programme-switching-plans-providers", "url": "/content/u-mobile/en/personal/support/faqs/happenings/jaringan-prihatin/jaringan-prihatin-programme-switching-plans-providers.html" }, { "title": "Jaringan PRIHATIN Programme Termination", "value": "jaringan-prihatin-programme-termination", "url": "/content/u-mobile/en/personal/support/faqs/happenings/jaringan-prihatin/jaringan-prihatin-programme-termination.html" }, { "title": "Jaringan PRIHATIN Programme - 2GB PRIHATIN Data", "value": "jaringan-prihatin-programme-2gb-prihatin-data", "url": "/content/u-mobile/en/personal/support/faqs/happenings/jaringan-prihatin/jaringan-prihatin-programme-2gb-prihatin-data.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html" }, { "title": "Campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html" } ] }

Can't Find the Help You Need?

If you require further assistance, you can get in touch with us via the following channels.

my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

Download App
facebook

Facebook

Drop us your message on Messenger.

Chat Now
twitter

Twitter

Tweet us your enquiries and we will get back to you as soon as we can! 

Tweet Now
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed