
Postpaid Plans
Discover our latest Postpaid plans, featuring the New Postpaid 38. Experience UNLIMITED Calls with 30GB of High-Speed Data for only RM38/mth. Get yours today!
U25 and U35 are prepaid subscription services for data and calls on your mobile phone. U25 and U35 are valid for 30 days, and your prepaid line must remain active in order to enjoy this bundle.
|
U25 |
U35 |
Data |
Unlimited (FUP 30GB) |
Unlimited (FUP 100GB) |
Calls |
Unlimited (All Networks) |
Unlimited (All Networks) |
Speed |
3Mbps |
6Mbps |
Speed Booster |
30 hours/month |
30 hours/month |
Hotspot |
|
3GB |
No. All Unlimited Calls are available for domestic usage only. Standard IDD rates and roaming charges apply.
Our Speed Booster allows you to experience the maximum speed for 1 hour a day, or 30 hours in a month. You can redeem the 1 hour of Speed Booster from MyUMobile app. Once redeemed, your speed will be boosted based on the availability and stronger network available to you at that time, either 5G or 4G LTE cellular network. Do note that you can only redeem once every day. Example:
1) Redeem Speed Booster on the 14th Feb, 14:00; next redemption will be available after 15th Feb, 00:00.
2) Redeem Speed Booster on the 14th Feb, 23:30; Speed Booster expiry 15th Feb 00:30; customer can redeem again on 15th Feb 00:31.
Your usage during the 1 hour Speed Booster subjects to the Fair Usage Policy (FUP) quota.
You will still be allowed to redeem the 1 hour Speed Booster but your speed will still maintain at 512kbps. To get the full uncapped speed after reaching FUP, you can purchase our Turbo Booster (RM5 /24hours) or repurchase U25 & U35.
All subscribers of the new 5G Prepaid Pack may subscribe to these data plans. All older rate plan such as Unlimited Funz, Power Prepaid, U Mobile Broadband service subscribers are not entitled for U25 and U35.
The U25 and U35 plans are designed for smartphone and tablet use only.
The unlimited data is meant for personal use on your smartphone. However, you also have 3GB free mobile hotspot data with U35 that you can use to share with other devices. All mobile hotspot usage will be deducted from this allocated quota.
You can purchase our Hotspot Booster which comes with 3GB hotspot quota at RM3 for 3 days validity via UMB (*118#) or MyUMobile App. You can also upgrade to U35 which comes with 3GB hotspot data.
You may continue to use your Mobile Hotspot at a reduced speed of up to 64kbps.
There is no data quota cap for U25 and U35. You will stay connected even after reaching the limit according to our Fair Usage Policy.
U25 & U35 comes with Fair Usage Policy (FUP). Upon reaching the FUP limits, users will be informed that they will be surfing at a reduced speed of 512kbps until the pass expires. The FUP for U25 is 30GB & 100GB for U35. There’s no quota limit for surfing on reduced speed. The reduced speed still allows fairly good user experience for video streaming on standard definition, social media apps, music app, internet browsing, etc.
You can activate U25 or U35 via the following channels:
1. MyUMobile App
Step 1 – Launch the MyUMobile App
Step 2 – Select Add-Ons
Step 3 – Select U25 or U35
2. UMB
Step 1 – Dial *118*10#
Step 2 – Confirm your subscription.
Please ensure you have a balance of RM20 or RM35 in order to successfully activate U25 and U35 respectively.
U25 & U35 are valid for 30 days. Your subscription will be renewed automatically after 30 days, as long as you have enough balance in your prepaid account. For example, if you have subscribed to U25 at 8.53pm on 12 November, your subscription will be renewed at 8.53pm on 11 December.
You will receive a friendly reminder (SMS) two days & a day prior to your auto-renewal date.
Yes. You will receive an SMS notification on your subscription status.
If your subscription failed to automatically renew, it could be because you have insufficient balance or your account is in a passive period. The system will attempt to renew the subscription again on the following day.
You may disable the auto-renewal service through UMB by dialling *118*1*5#.
No, you will not be able to subscribe to or auto renew U25 or U35 during a passive period.
Any unused hotspot quota balance will be removed and not rolled over to the new subscription.
You will be automatically unsubscribed from U25 or U35 and any unused hotspot quota balance will be forfeited.
No, there is no limit to the number of times you can activate U25 and U35.
Yes, U25 and U35 comes with 1 Hour Speed Booster everyday. Alternatively, you can subscribe to Turbo Booster, which is valid for 24 hours, at only RM5.
No. You have to wait until your current Booster’s quota or validity is finished before you can subscribe to the next one. This means that you can’t subscribe to more than one Hotspot Booster or more than one Turbo Booster at the same time.
However, you can subscribe to one Hotspot Booster and one Turbo Booster at the same time. Once you subscribe to both Boosters, your hotspot usage will be consumed from the Hotspot Booster’s package, and you can enjoy your unlimited data quota with no speed cap.
The remaining quota and validity of the Boosters will be removed, and the unutilised quota and validity will not be refunded.
You can subscribe to the Boosters via the following channels:
Yes, you can still subscribe to the standard Booster along with the Hotspot and Turbo Boosters. However, please note that the validity period for all 3 Boosters will start from the time that you successfully subscribe to them. Since your plan already comes with unlimited data, we recommend that you always subscribe to Turbo Booster instead of the standard Booster.
If you require further assistance, you can get in touch with us via the following channels.
MyUMobile App
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!
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