{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now
SHOP

Suggested Search

Popular Search

Popular on U Mobile

Postpaid Plans
Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!
Monthly Plans​
Monthly Plans​

No.1 Best Value Unlimited Plans with free ultra-fast uncapped 4G/5G speed.
Devices
Devices

Own the latest 5G Devices with U PayLater or U SaveMore.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
5G Now
{ "layout": "banner-carousel", "autoRotationDuration": 0, "useNumberPagination": false }

Switch to 4G/5G !​

In support of the government’s Jalinan Digital Negara (Jendela) plan to expand reach and bring Malaysians best-in-class network experience, 3G network has been phased out to make way for 4G/5G network development.

Higher Data Speeds & Low Latency

Higher data speed & low latency

Stream your favorite movies at high speed without lag.

Improved network reliability & stability

Improved network reliability & stability

Uninterrupted network experience at all times.

Better network coverage

Better network coverage

Improved experience at every corner in Malayisa.

Read more about the JENDELA initiative here.

Upgrade to a 4G device from RM0!

Upgrade your device and enjoy faster speeds and better connectivity with our affordable 4G devices, starting from RM0! Don't miss out on this unbeatable offer - click now to view our selection.

{ "fullWidth": true, "numberOfTiles": 2, "componentId": "CANDCIk", "crossSellType": "deviceType" }

Are U on 4G?

Once the 3G network is shut down, only 4G-compatible devices will be able to connect to the 4G network. If you're still on a 3G-only device, the time to upgrade is now! Follow the steps below to check if your phone is 4G-enabled.

 

Already own a 4G-compatible device? Go to the last section to enable 4G on your device.

Step 1

settings

Go to your Settings and select Mobile Network.

Step 2

cellular

Select Network Mode.

Step 3

4g-volte

If 4G/LTE is listed as one of the options, your device is 4G-enabled.

Step 1

settings

Go to your Settings and select General.

Step 2

cellular

Select Cellular.

Step 3

4g-volte

If you see an Enable 4G LTE option, your device is 4G-enabled.

Not on 4G yet?

Upgrade to a 4G device with only RM0!

Device 1
RM0 FOR EVERYONE
Samsung Galaxy A03

(RRP: From RM469)

Device price
32GB

RM0

Upfront
payment

RM0

Total payable
upon registration

RM0

Phone package contract valid for 24 months.

Store Locator
Device 3
RM0 FOR EVERYONE
OPPO A57

(RRP: From RM699)

Device price
64GB

RM0

Upfront
payment

RM0

Total payable
upon registration

RM0

Phone package contract valid for 24 months.

Store Locator

1 Phone package contract valid for 24 months.

 

1 Free 1GB high-speed data is based on a daily redemption basis.

2 Phone package contract valid for 12 months.

3 1 NRIC is eligible to sign up for 2 devices under the KM40 plan.

4 New users are required to purchase this promotional phone package at a U Mobile store.

 

Device 1
RM0 FOR EVERYONE
Samsung Galaxy A03

(RRP: From RM469)

Device price
32GB

RM99

Upfront
payment

RM0

Total payable
upon registration

RM99

Phone package contract valid for 12 months.

Store Locator
Device 3
RM0 FOR EVERYONE
OPPO A57

(RRP: From RM699)

Device price*
64GB

RM199

Upfront
payment

RM0

Total payable
upon registration

RM199

Phone package contract valid for 12 months.

Store Locator

*Limited time offer

1 Phone package contract valid for 12 months.
View all devices

Already on 4G?
Enjoy noise-free HD voice calls with free VoLTE!

Crystal-Clear HD Calls

Crystal-Clear HD Calls

Experience your most important calls in extra clarity.​

A True Multitasking Experience

A True Multitasking Experience

Stay online, connected and uninterrupted. Chat, surf and game even when you’re in calls.​

Improved Quality Calls

Improved Quality Calls​

Experience reliable indoor calls regardless of your mobile coverage.​

Just follow the steps below to activate VoLTE

Step 1

ensure volte

Ensure VoLTE Compatibility​

Check if your device is VoLTE compatible via your phone Settings.​

Step 2

update your device

Update Your Device​

Make sure to update your device to the latest firmware.

Step 3

set up mobile data

Set up Your Mobile Data Options

Go to your phone Settings > Mobile Data > Mobile Data Options 

Step 4

enable volte

Enable VoLTE​

Select 4G and enable VoLTE.

You may also refer here for a user guide.

Frequently Asked Questions

Get your questions answered here.​

3G Network Retirement
{ "dropdownFaqProperties": [ { "title": "FAQs", "value": "faqs", "url": "/content/u-mobile/en/personal/support/faqs.html", "isGroupLabel": true, "childList": [ { "title": "Online Store", "value": "online-store", "url": "/content/u-mobile/en/personal/support/faqs/online-store.html" }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/faqs/devices.html" }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html" }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html" }, { "title": "Happenings", "value": "happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html" }, { "title": "Value Added Services ", "value": "value-added-services", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services.html" }, { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries.html" }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax.html" }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/support/faqs/others.html" } ] }, { "title": "Find a Store", "value": "store-finder", "url": "/content/u-mobile/en/personal/support/store-finder.html", "isGroupLabel": true, "childList": [] }, { "title": "Speedtest", "value": "speedtest", "url": "/content/u-mobile/en/personal/support/speedtest.html", "isGroupLabel": true, "childList": [] }, { "title": "Terms & Conditions", "value": "terms-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html", "isGroupLabel": true, "childList": [ { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion.html" }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html" }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/personal/support/terms-conditions/others.html" }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband.html" }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/content/u-mobile/en/personal/support/contact-us.html", "isGroupLabel": true, "childList": [] }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/myumobile-app.html", "isGroupLabel": true, "childList": [] }, { "title": "Important Notices", "value": "important-notices", "url": "/content/u-mobile/en/personal/support/important-notices.html", "isGroupLabel": true, "childList": [ { "title": "The Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) in collaboration with the", "value": "18-sept-2021", "url": "/content/u-mobile/en/personal/support/important-notices/18-sept-2021.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, ecommerce, quality of", "value": "22-april-2021", "url": "/content/u-mobile/en/personal/support/important-notices/22-april-2021.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer", "value": "09-june-2020", "url": "/content/u-mobile/en/personal/support/important-notices/09-june-2020.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) hereby notifies that Hand Phone Users Survey 2019 and e-Commerce Consumers Survey 2019 will be postponed until further notice.", "value": "08-january-2020", "url": "/content/u-mobile/en/personal/support/important-notices/08-january-2020.html" }, { "title": "Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) akan menjalankan Kajian Pengguna Telefon Bimbit 2019 dan Kajian Pengguna e-Dagang 2019 untuk mengumpul data dan maklumat berkaitan", "value": "26-december-2019", "url": "/content/u-mobile/en/personal/support/important-notices/26-december-2019.html" }, { "title": "Susulan Amaran Cuaca Buruk oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku seperti berikut:", "value": "01-december-2019", "url": "/content/u-mobile/en/personal/support/important-notices/01-december-2019.html" }, { "title": "Susulan Amaran Cuaca Bahaya oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku bermula 3 Disember 2019 mulai jam 0.00 pagi di lokasi-lokasi seperti berikut", "value": "01-dec-2019", "url": "/content/u-mobile/en/personal/support/important-notices/01-dec-2019.html" }, { "title": "Dear customers, please avoid picking up or calling back any missed calls from unfamiliar numbers, especially those from foreign countries, e.g. +257 code when you have no known contacts there. This may be spam call.", "value": "18-october-2019", "url": "/content/u-mobile/en/personal/support/important-notices/18-october-2019.html" }, { "title": "U Mobile is currently in the process of expanding our own network in East Malaysia, as part of this process, there may be some network disruptions in your area.", "value": "23-september-2019", "url": "/content/u-mobile/en/personal/support/important-notices/23-september-2019.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Hand Phone Users Survey 2018 from 12 November 2018 to 12 December 2018.", "value": "12-november-2018", "url": "/content/u-mobile/en/personal/support/important-notices/12-november-2018.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of Internet and radio in Malaysia.", "value": "06-march-2018", "url": "/content/u-mobile/en/personal/support/important-notices/06-march-2018.html" }, { "title": "U Mobile takes data security seriously. With cyber intrusions becoming more common affecting large organisations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access.", "value": "21-november-2017", "url": "/content/u-mobile/en/personal/support/important-notices/21-november-2017.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phones and Internet in Malaysia.", "value": "07-august-2017", "url": "/content/u-mobile/en/personal/support/important-notices/07-august-2017.html" }, { "title": "Beware of fraudulent voice calls. Recently some syndicates overseas have been defrauding mobile phone users using \"missed called\" method. ", "value": "11-april-2017", "url": "/content/u-mobile/en/personal/support/important-notices/11-april-2017.html" }, { "title": "We regret to inform our customers that due to an IT system error, there were inaccuracies in U Mobile's March postpaid bills dated 15th March 2017. ", "value": "15-march-2017", "url": "/content/u-mobile/en/personal/support/important-notices/15-march-2017.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Survey on Broadcasting Services (Radio and TV) 2017 from 1 February 2017 until 30 June 2017. ", "value": "01-february-2017", "url": "/content/u-mobile/en/personal/support/important-notices/01-february-2017.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017.", "value": "14-november-2016", "url": "/content/u-mobile/en/personal/support/important-notices/14-november-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is extending the Mobile Broadband Survey 2016. Canvassing period is from 9 August 2016 until 31 October 2016.", "value": "08-august-2016", "url": "/content/u-mobile/en/personal/support/important-notices/08-august-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Broadband Survey 2016. Canvassing period is from 26 January 2016 until 29 February 2016. ", "value": "26-january-2016", "url": "/content/u-mobile/en/personal/support/important-notices/26-january-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2016. Canvassing period is from 10 March 2016 until 30 June 2016.", "value": "23-january-2016", "url": "/content/u-mobile/en/personal/support/important-notices/23-january-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015. Canvassing period is from 24 October 2015 until 24 December 2015. ", "value": "23-october-2015", "url": "/content/u-mobile/en/personal/support/important-notices/23-october-2015.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015 and Hand Phone Users Survey 2015. Canvassing period is from 23 May 2015 until 30 August 2015.", "value": "22-may-2015", "url": "/content/u-mobile/en/personal/support/important-notices/22-may-2015.html" }, { "title": "Please be informed that effective 12 February 2015, the video mail service will no longer be available. We apologise for any inconvenience caused.", "value": "12-february-2015", "url": "/content/u-mobile/en/personal/support/important-notices/12-february-2015.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2015. Canvassing period is from 24 January 2015 until 30 April 2015.", "value": "23-january-2015", "url": "/content/u-mobile/en/personal/support/important-notices/23-january-2015.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) will be extending the Hand Phone Users Survey 2014. Canvassing period will be extended until 30th November 2014.", "value": "31-october-2014", "url": "/content/u-mobile/en/personal/support/important-notices/31-october-2014.html" }, { "title": "The 10% IDD Top Up Bonus has ended effective 5 September 2014. Stay tuned for more upcoming promotions.", "value": "17-september-2014", "url": "/content/u-mobile/en/personal/support/important-notices/17-september-2014.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Hand Phone Users Survey 2014. Canvassing period is from 16 August 2014 until 31 October 2014.", "value": "15-august-2014", "url": "/content/u-mobile/en/personal/support/important-notices/15-august-2014.html" }, { "title": "Please note that effective 15thAugust 2014, Free 10MB High Speed Internet will no longer be available for top up below RM30.", "value": "15-august-20141", "url": "/content/u-mobile/en/personal/support/important-notices/15-august-20141.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2014. Canvassing period is from 28 June 2014 until 31 August 2014. ", "value": "27-june-2014", "url": "/content/u-mobile/en/personal/support/important-notices/27-june-2014.html" }, { "title": "We take your privacy seriously and will only disclose your personal data when necessary and in accordance with our Privacy Policy. ", "value": "11-june-2014", "url": "/content/u-mobile/en/personal/support/important-notices/11-june-2014.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014.", "value": "12-april-2014", "url": "/content/u-mobile/en/personal/support/important-notices/12-april-2014.html" }, { "title": "Effective 1 April 2014, the deactivation period for all U Mobile Prepaid Plans will be 60 days.", "value": "24-march-2014", "url": "/content/u-mobile/en/personal/support/important-notices/24-march-2014.html" }, { "title": "Effective 8 January 2014, changes to the existing U Prepaid Plan are as follows", "value": "08-january-2014", "url": "/content/u-mobile/en/personal/support/important-notices/08-january-2014.html" }, { "title": "Effective 8 January 2014, credit validity for all Existing and New Prepaid Plans will be 2x longer.", "value": "08-january-20141", "url": "/content/u-mobile/en/personal/support/important-notices/08-january-20141.html" }, { "title": "Effective 11th Dec 2013, 018 Plan subscribers will automatically be upgraded to our U Prepaid Plan to enjoy better call and SMS rates.", "value": "11-december-2013", "url": "/content/u-mobile/en/personal/support/important-notices/11-december-2013.html" }, { "title": "Dear Valued Customer, As part of our effort to further improve our service, please be informed that we are undergoing scheduled maintenance from Saturday 26th Oct (10pm) until Sunday 27th Oct (1pm).", "value": "25-october-2013", "url": "/content/u-mobile/en/personal/support/important-notices/25-october-2013.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Internet Users Survey 2013 to collect data related to usage of Internet.", "value": "18-october-2013", "url": "/content/u-mobile/en/personal/support/important-notices/18-october-2013.html" }, { "title": "This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Hand Phone Users Survey 2013. ", "value": "23-august-2013", "url": "/content/u-mobile/en/personal/support/important-notices/23-august-2013.html" }, { "title": "Effective 27 July 2013, our new data Pay As You Use (PAYU) rate will be charged at RM0.10/MB. Applicable to both postpaid and prepaid plans.", "value": "27-july-2013", "url": "/content/u-mobile/en/personal/support/important-notices/27-july-2013.html" }, { "title": "As part of our effort to further improve our service, please be advised that scheduled maintenance will be conducted from 11pm on Saturday 20th April till 9am on Sunday 21st April.", "value": "18-april-2013", "url": "/content/u-mobile/en/personal/support/important-notices/18-april-2013.html" }, { "title": "This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Mobile Broadband Users Survey 2013. ", "value": "21-february-2013", "url": "/content/u-mobile/en/personal/support/important-notices/21-february-2013.html" }, { "title": "Consumer Satisfaction Survey - Courier Service (Individual and Business)", "value": "25-november-2021", "url": "/content/u-mobile/en/personal/support/important-notices/25-november-2021.html" } ] }, { "title": "Self Help ", "value": "self-help", "url": "/content/u-mobile/en/personal/support/self-help.html", "isGroupLabel": true, "childList": [ { "title": "Upgrade from Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid-details-page", "url": "/content/u-mobile/en/personal/support/self-help/upgrade-prepaid-to-postpaid-details-page.html" }, { "title": "Lifetime Rebate for Specially-Abled-Community Content", "value": "lifetime-rebate-for-specially-abled-community-content", "url": "/content/u-mobile/en/personal/support/self-help/lifetime-rebate-for-specially-abled-community-content.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/self-help/esim.html" }, { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/content/u-mobile/en/personal/support/self-help/understand-your-bill.html" }, { "title": "Bill Payment Methods", "value": "bill-payment-methods", "url": "/content/u-mobile/en/personal/support/self-help/bill-payment-methods.html" }, { "title": "WeChat Prepaid Self-Registration", "value": "wechat-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/self-help/wechat-prepaid-self-registration.html" }, { "title": "Upsize Your Plan ", "value": "upsize-your-plan", "url": "/content/u-mobile/en/personal/support/self-help/upsize-your-plan.html" }, { "title": "Online Store Line Activation", "value": "online-store-line-activation", "url": "/content/u-mobile/en/personal/support/self-help/online-store-line-activation.html" }, { "title": "Prepaid Registration Guidelines", "value": "prepaid-registration-guideline", "url": "/content/u-mobile/en/personal/support/self-help/prepaid-registration-guideline.html" }, { "title": "Purchase Prepaid Plans Online", "value": "purchase-prepaid-plans-online", "url": "/content/u-mobile/en/personal/support/self-help/purchase-prepaid-plans-online.html" }, { "title": "Prepaid Self-Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/self-help/prepaid-self-registration.html" }, { "title": "U Mobile Payments via FPX", "value": "maybank-mgate-guideline", "url": "/content/u-mobile/en/personal/support/self-help/maybank-mgate-guideline.html" } ] }, { "title": "Scam Awareness", "value": "scam-awareness", "url": "/content/u-mobile/en/personal/support/scam-awareness.html", "isGroupLabel": true, "childList": [] }, { "title": "Network", "value": "network", "url": "/content/u-mobile/en/personal/support/network.html", "isGroupLabel": true, "childList": [ { "title": "Coverage Map", "value": "coverage-map", "url": "/content/u-mobile/en/personal/support/network/coverage-map.html" }, { "title": "Jendela", "value": "jendela", "url": "/content/u-mobile/en/personal/support/network/jendela.html" }, { "title": "VoLTE & VoWiFi", "value": "volte-vowifi", "url": "/content/u-mobile/en/personal/support/network/volte-vowifi.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/network/jendela.html", "breadCrumbs": [] }
faq personal postpaid
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed