{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":2,"day":20},"instant":{"seconds":1708358400,"nanos":0},"nowDate":"Feb 20, 2024, 12:00:00 AM","nowTime":"2024-02-20","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":2,"day":20},"instant":{"seconds":1708358400,"nanos":0},"nowDate":"Feb 20, 2024, 12:00:00 AM","nowTime":"2024-02-20","validTime":0}] }
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Please fill in your phone number. (e.g. 60188888888)

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Please enter your mobile number in the following format (e.g. 60181231234).

{ "dataList": [{"label":"Postpaid","value":"Postpaid"},{"label":"Prepaid","value":"Prepaid"}], "defaultValue": "", "isDisabled": false }
1. Are you moving to Postpaid or Prepaid?​ *

{ "dataList": [{"label":"Celcom","value":"Celcom"},{"label":"Celcom XPax","value":"Celcom XPax"},{"label":"Digi","value":"Digi"},{"label":"Hotlink","value":"Hotlink"},{"label":"Hotlink Postpaid​","value":"Hotlink Postpaid​"},{"label":"Maxis","value":"Maxis"},{"label":"Tune Talk","value":"Tune Talk"},{"label":"Unifi","value":"Unifi"},{"label":"Yes","value":"Yes"},{"label":"Yoodoo","value":"Yoodoo"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }
2. Which of these telco service providers are you planning to switch to? *

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{ "dataList": [{"label":"Higher speed offered by other telco​","value":"Higher speed offered by other telco​"},{"label":"Higher quota for hotspot offered by other telco","value":"Higher quota for hotspot offered by other telco"},{"label":"More affordable price offered by other telco","value":"More affordable price offered by other telco"},{"label":"To enjoy unlimited Prepaid offers","value":"To enjoy unlimited Prepaid offers"},{"label":"To enjoy Postpaid convenience (previously switching from Prepaid)​","value":"To enjoy Postpaid convenience (previously switching from Prepaid)​"},{"label":"Poor network or coverage in my area​","value":"Poor network or coverage in my area​"},{"label":"More phone models offered by other telco​","value":"More phone models offered by other telco​"},{"label":"Moved to other areas that are not under U Mobile\u0027s coverage","value":"Moved to other areas that are not under U Mobile coverage"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }
3. What is the main reason behind your decision to discontinue our services? *

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{ "dataList": [{"label":"Cashback in e-wallet (e.g. Touch n\u0027 Go)","value":"Cashback"},{"label":"\u003cp\u003eFree devices/ electrical goods (eg. TV/ vacuum cleaner etc)\u003c/p\u003e\r\n","value":"Free devices / electrical goods"},{"label":"Monthly Rebates","value":"Monthly Rebates"},{"label":"None","value":"None"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }
4. What offers have you received from the other telco service provider? *

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5. If we can provide solutions to the issues you have faced, would you consider resuming our services? *

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6. How did you learn about the telco service provider that you are switching to? *

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