Port Out Survey Form | U Mobile

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Please fill in your phone number. (e.g. 60188888888)

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Mobile Number *

Please enter your mobile number in the following format (e.g. 60181231234).

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1. Are you moving to Postpaid or Prepaid? *

{ "dataList": [{"label":"Celcom","value":"Celcom"},{"label":"Celcom XPax","value":"Celcom XPax"},{"label":"Digi","value":"Digi"},{"label":"Hotlink","value":"Hotlink"},{"label":"Hotlink Postpaid","value":"Hotlink Postpaid"},{"label":"Maxis","value":"Maxis"},{"label":"Tune Talk","value":"Tune Talk"},{"label":"Unifi","value":"Unifi"},{"label":"Yes","value":"Yes"},{"label":"Yoodoo","value":"Yoodoo"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }

2. Which of these telco service providers are you planning to switch to? *

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Other Reason Leaving *

{ "dataList": [{"label":"Higher speed offered by other telco","value":"Higher speed offered by other telco"},{"label":"Higher quota for hotspot offered by other telco","value":"Higher quota for hotspot offered by other telco"},{"label":"More affordable price offered by other telco","value":"More affordable price offered by other telco"},{"label":"To enjoy unlimited Prepaid offers","value":"To enjoy unlimited Prepaid offers"},{"label":"To enjoy Postpaid convenience (previously switching from Prepaid)","value":"To enjoy Postpaid convenience (previously switching from Prepaid)"},{"label":"Poor network or coverage in my area","value":"Poor network or coverage in my area"},{"label":"More phone models offered by other telco","value":"More phone models offered by other telco"},{"label":"Moved to other areas that are not under U Mobile\u0027s coverage","value":"Moved to other areas that are not under U Mobile coverage"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }

3. What is the main reason behind your decision to discontinue our services? *

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Other Reason Leaving *

{ "dataList": [{"label":"Cashback in e-wallet (e.g. Touch n\u0027 Go)","value":"Cashback"},{"label":"\u003cp\u003eFree devices/ electrical goods (eg. TV/ vacuum cleaner etc)\u003c/p\u003e\r\n","value":"Free devices / electrical goods"},{"label":"Monthly Rebates","value":"Monthly Rebates"},{"label":"None","value":"None"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }

4. What offers have you received from the other telco service provider? *

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Other Reason Leaving *

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5. If we can provide solutions to the issues you have faced, would you consider resuming our services? *

{ "dataList": [{"label":"I did some research online: Telco websites, social media etc","value":"I did some research online: Telco websites, social media etc"},{"label":"I was attracted by the advertisements of the other telco service provider","value":"I was attracted by the advertisements of the other telco service provider"},{"label":"Recommended by friends and family","value":"Recommended by friends and family"},{"label":"Walked by other telco service provider stores","value":"Walked by other telco service provider stores"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }

6. How did you learn about the telco service provider that you are switching to? *

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Other Reason Find Out *

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Thank you for sharing your feedback!

We have received your response. It's always sad to see our valued customers go, but we appreciate your honesty. Your feedback will help us improve our services in the future.

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