{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }
U Mobile
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Next Gen 5G
My Account

Suggested Search

Popular Search

Popular on U Mobile

RM0 iPhone Promo
RM0 iPhone Promo

Own an iPhone 16e, 15 pro, 15 or 13 & pay RM0 for the first 6 months. Get free global roaming & 1,000GB of high-speed 5G data on your new phone, only with U Mobile.
Unbeatable 5G Devices
Unbeatable 5G Devices

Browse our amazing selection of FREE Unbeatable 5G devices with 1,000GB of high-speed 5G data for all your mobile activities. Click here for more!
iPhone 16 Series
iPhone 16 Series

Experience unbeatable savings & flexibility with iPhone 16 Series via U Mobile's Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!
Google Pixel 9a
Google Pixel 9a

Smart, sleek, and AI-powered. The Google Pixel 9a with Gemini lets you do more and save more – get yours now at an unbeatable price.
Wireless
Wireless

Enjoy fibre-like speeds with U Home 5G! This wireless broadband comes with unlimited internet plans that include free Game-Grade Router 5G or Samsung TV. Get now!
Postpaid Plans
Postpaid Plans

Subscribe to U Mobile's Postpaid Data Plans - U Postpaid 38, 68 & 98. Enjoy Ultra Hotspot on 4G and 5G network & Unlimited Local Calls from RM38/mth. Get it now!
Data Plans
Data Plans

Enjoy faster Unlimited Prepaid Data at only RM25/month. Stream, game, and socialise non-stop with lightning speed on U Prepaid, Malaysia's best 5G Prepaid plan.
Latest 5G Devices
Latest 5G Devices

Enjoy unbeatable savings & flexibility with U PayLater when you purchase the latest 5G phones along with U Mobile's U Postpaid plans. Get to know more now.
Mobile Plans
Devices
Broadband
Lifestyle
Deals
Support
Next Gen 5G
{ "layout": "fixed-width-carousel", "autoRotationDuration": 0, "useNumberPagination": false }
{ "formName": "PORT\u002DOUT\u002DSURVEY", "submitEndpoint": "/content/u-mobile/en/personal/support/posurvey/jcr:content/root/background/background-content/layout_container_48106949/layout_container/form_container_copy.submit", "reCaptchaSiteKey": "6LeMFacbAAAAAEfU7KZwkk0q90WIljTbk90Rr_Fj" }

Please fill in your phone number. (e.g. 60188888888)

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

Please enter your mobile number in the following format (e.g. 60181231234).
{ "dataList": [{"label":"Postpaid","value":"Postpaid"},{"label":"Prepaid","value":"Prepaid"}], "defaultValue": "", "isDisabled": false }
1. Are you moving to Postpaid or Prepaid?​ *

{ "dataList": [{"label":"Celcom","value":"Celcom"},{"label":"Celcom XPax","value":"Celcom XPax"},{"label":"Digi","value":"Digi"},{"label":"Hotlink","value":"Hotlink"},{"label":"Hotlink Postpaid​","value":"Hotlink Postpaid​"},{"label":"Maxis","value":"Maxis"},{"label":"Tune Talk","value":"Tune Talk"},{"label":"Unifi","value":"Unifi"},{"label":"Yes","value":"Yes"},{"label":"Yoodoo","value":"Yoodoo"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }
2. Which of these telco service providers are you planning to switch to? *

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

{ "dataList": [{"label":"Higher speed offered by other telco​","value":"Higher speed offered by other telco​"},{"label":"Higher quota for hotspot offered by other telco","value":"Higher quota for hotspot offered by other telco"},{"label":"More affordable price offered by other telco","value":"More affordable price offered by other telco"},{"label":"To enjoy unlimited Prepaid offers","value":"To enjoy unlimited Prepaid offers"},{"label":"To enjoy Postpaid convenience (previously switching from Prepaid)​","value":"To enjoy Postpaid convenience (previously switching from Prepaid)​"},{"label":"Poor network or coverage in my area​","value":"Poor network or coverage in my area​"},{"label":"More phone models offered by other telco​","value":"More phone models offered by other telco​"},{"label":"Moved to other areas that are not under U Mobile\u0027s coverage","value":"Moved to other areas that are not under U Mobile coverage"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }
3. What is the main reason behind your decision to discontinue our services? *

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

{ "dataList": [{"label":"Cashback in e-wallet (e.g. Touch n\u0027 Go)","value":"Cashback"},{"label":"\u003cp\u003eFree devices/ electrical goods (eg. TV/ vacuum cleaner etc)\u003c/p\u003e\r\n","value":"Free devices / electrical goods"},{"label":"Monthly Rebates","value":"Monthly Rebates"},{"label":"None","value":"None"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }
4. What offers have you received from the other telco service provider? *

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

{ "dataList": [{"label":"Yes","value":"Yes"},{"label":"No","value":"No"}], "defaultValue": "", "isDisabled": false }
5. If we can provide solutions to the issues you have faced, would you consider resuming our services? *

{ "dataList": [{"label":"I did some research online: Telco websites, social media etc","value":"I did some research online: Telco websites, social media etc"},{"label":"I was attracted by the advertisements of the other telco service provider","value":"I was attracted by the advertisements of the other telco service provider"},{"label":"Recommended by friends and family","value":"Recommended by friends and family"},{"label":"Walked by other telco service provider stores","value":"Walked by other telco service provider stores"},{"label":"Others","value":"Others"}], "defaultValue": "", "isDisabled": false }
6. How did you learn about the telco service provider that you are switching to? *

{ "internalValue": "", "isDisabled": false, "rules": { "required": true, "min": 0, "max": 999, "regex": " " }, "regexProp": " " }

{ "dataList": [{"label":"I have given my consent for U Mobile to collect, record, hold, store, use and disclose my personal information for purposes which are necessary or related to the provision of Service by U Mobile according to U Mobile’s\u0026nbsp;\u003ca href\u003d\"/content/u-mobile/en/personal/support/terms-conditions/others/privacy-notice.html\" target\u003d\"_blank\"\u003ePrivacy Notice\u003c/a\u003e.","value":"consent"}], "defaultValue": "", "isDisabled": false }

This is a mandatory field.

Please check your connection and try again.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for sharing your feedback!

We have received your response. It's always sad to see our valued customers go, but we appreciate your honesty. Your feedback will help us improve our services in the future.

Back To Home
group 13170

Oops sorry! Please try again.
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.
Proceed