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1. This U Mobile Value+ Promotion (“Promotion”) by U Mobile Sdn Bhd Registration No. 199101013657 (223969-U) (“U Mobile”) will commence at 00:00 on 9 April 2021 and effective until further notice (“Promotion Period”).
2. This Promotion is subject to the Terms of Service of our Postpaid service. You must comply with those Terms of Service including our Privacy Notice, the relevant Postpaid subscription plan and these additional terms and conditions, (collectively, the “Terms”) all which are available on https://www.u.com.my.
3. U Mobile may change any of these Terms and Conditions and may terminate, suspend this Promotion or extend the Promotion Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website if you do not agree to any of the changes, you must immediately cease participation in the Promotion.
This Promotion is open to all Active Postpaid subscribers. “Active” means able to make and receive calls.
5. Promotion Mechanics
a. To participate in this Promotion:
i. you must be a subscriber of an Active postpaid plan of either Unlimited Hero Postpaid GX68, P79, P99 or P139 (“Line 1”). If there is more than one eligible line in your account, the line with the longest tenure will be entitled to the Promotion. In order to be eligible for the Promotion, Line 1 must be a stand alone service and not a bundled service.
ii. you are required to add a new Unlimited Hero Postpaid GX68 principal line (“Line 2”) which is activated in the following manner:
A. Port-in successfully from another service provider or sign up Line 2 during the Promotion Period. Prepaid to postpaid plan conversion is eligible for this Promotion. Any rate plan change from an existing postpaid plan to Line 2 is not eligible.
B. Activation of Line 2 must not be earlier than Line 1. Line 2 must be activated before the end of the Promotion Period.
iii. Both Line 1 and Line 2 must be registered under the same customer identification (ID). Customer identification includes NRIC or passport.
b. Both Line 1 and Line 2 will be subject to a commitment period of 24 months (“Commitment Period”) from the activation of Line 2. If you terminate Line 1 or Line 2 within the Commitment Period, depending on the device, you are allowed to upgrade to another Hero Postpaid device plan of higher value.
If you terminate or if we terminate your Line 1 or Line 2 due to your default or if you downgrade your rate plan or change to another rate plan before the expiry of the Commitment Period, you are required to pay U Mobile the balance of the monthly device fee, as determined by U Mobile as set out below:
Balance charges = U Mobile Selling Price as set out in https://www.u.com.my/devices/valueplus (without Value+ subsidy) – total instalment fees paid
Example: If you purchase an iPhone XR 128GB with Postpaid P99 and terminate in Month 7, the U Mobile Selling Price is RM2,599 and your Monthly Device Fee is RM38, you are required to pay U Mobile RM2,599–(RM38x8*)=RM2,295.
|U Mobile Selling Price
||Model / Memory Size|
|RM3,399 / 3,599 / 4,099
iPhone 12 Mini 64GB / 128GB / 256GB
|ipRM3,899 / 4,099 / 4,599
||iPhone 12 64GB / 128GB / 256GB
|RM4,899 / 5,399 / 6,299
||iPhone 12 Pro 128GB / 256GB / 512GB
|RM5,299 / 5,799 / 6,699
||iPhone 12 Pro Max 128Gb / 256GB / 512GB
||iPhone XR 128GB
*In Month 7, you would have been billed for 8 months of instalment. This is due to the first instalment which has been billed at point of registration.
e. U Mobile may block or restrict the use of the device during the Commitment Period if (i) U Mobile suspects or finds that you have committed fraud; or (ii) despite our reminders, you have failed to remit the monthly fees of your Postpaid plan for a continuous period of three (3) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
f. U Mobile may unblock the use of the device upon receipt of the outstanding payment and upon your request to unblock the use of the device, if your device use is blocked due to non-payment of the monthly fees that you are required to pay for your Postpaid plan.
g. If your device is blocked due to fraud or suspected fraud, you may be required to contact U Mobile’s customer service for further instructions.
Version 9 April 2021
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!