Fly with Wi-Fi on AirAsia!

You can now get AirAsia WiFi Internet Plan through MyUMobile app before you fly or purchase it during the flight. Choose from any of the plans below.

10MB *Best for chat apps  info 20MB *Best for social media  info
RM 9
BUY NOW		 RM 18
BUY NOW
Connectivity
Stay online with your loved ones throughout your flight with internet access!
Simplicity
Purchasing Internet Plans via connecting to U Mobile (Direct-Carrier Billing)
Convenience
Now you can purchase Internet Plans in-flight through AirAsia WiFi web-portal or through MyUMobile App

  1. Step 1
    Launch the MyUMobile App and tap on Air Asia WiFi (Rokki).
  2. Step 2
    Select your
    AirAsia WiFi Internet Plans.
  3. Step 3
    Key in your account details.
  4. Step 4
    Verify your account.
  5. Step 5
    Your purchase is complete. You will receive an AirAsia WiFi access code via email.

  1. Step 1
    Visit this link and click on 'Let‘s Go' to proceed.
  2. Step 2
    Select your
    AirAsia WiFi Internet Plans.
  3. Step 3
    Key in your U Mobile number & Email Address, then click on 'Continue'.
  4. Step 4
    Enter the One-Time-Pin (OTP) you received on your registered mobile number and click 'Continue'.
  5. Step 5
    Your purchase is complete. You will receive an AirAsia WiFi access code via email.
FAQs T&C

AirAsia WiFi

You will need to purchase an AirAsia WiFi Plan to get Internet access to surf the web or use your favourite apps. You can view the available plans and purchase by connecting to U Mobile at wifi.airasia.com during your flight.

To be able to pay via U Mobile prepaid credit/ postpaid bills. The eligible AirAsia WiFi Internet Plans are priced as per the table below:

Internet Plan Price
10MB (Recommended for Chat Apps) MYR 9
20MB (Recommended for Social Media) MYR 18

This is open to all active U Mobile postpaid and prepaid customers.

You may follow these steps:

Step 1: Go to u.com.my/airasia-wifi
Step 2: Follow the guided process by AirAsia WiFi and U Mobile
Step 3: Confirm purchase

This only happens if you are on Web or Wifi mode. You will need to enter the PIN to confirm your purchase.

You will receive a confirmation email from AirAsia after you have successful purchase the Internet Plan

You will be disconnected. To resume connection, please purchase a new plan.
NOTE: For seamless internet experience and better control of data usage, it is advisable to disable auto-download features on the device.

No. Once used, the plan is only valid for the duration of the single-journey flight on WiFi-enabled aircraft.

Yes, plans purchased from MyUMobile App on ground (before your flight) can be used on other WiFi-enabled flights as long as the plan has not been activated. However, plans purchased during the flight by connect to U Mobile cannot be used on other WiFi-enabled flights as it is automatically activated on your mobile device once the transaction is successful.

You can submit your request on the HELP page of the AirAsia WiFi Portal or email us via https://wifi.airasia.com/contact with the following details:
Full name and contact information
Flight details including PNR number
Plan type (e.g., 10MB or 20MB)
Brief description of the issue encountered

IMPORTANT: We do not provide refunds for change of mind after purchase, plan has expired or plan has been used with usage exceeded 0.05MB.

Billing with AirAsia WiFi

Billing with AirAsia WiFi

  1. You can choose to purchase AirAsia WiFi (“Service”) via:

    1. On-ground: u.com.my/airasia-wifi
    2. In-flight: AirAsia WiFi web-portal

    using your U Mobile postpaid or prepaid account (“U Mobile Account”). We will bill you the amount of your purchase in your monthly postpaid bill or deduct the credit from your prepaid account.

  2. If you choose to buy the Service using your U Mobile Account, you agree to these terms of use and the terms applicable to the relevant U Mobile prepaid or postpaid subscription plan including our privacy policy all of which are available on https://www.u.com.my/tnc/227.

  3. Your use of the Service is subject to the terms of your agreement including privacy policies with AirAsia WiFi which will be displayed on the Service website or mobile application.

  4. You warrant that you are authorized to use your U Mobile Account to purchase the Service.

  5. Purchase and Usage

  1. You will be able to purchase via:

    1. visit u.com.my/airasia-wifi (on-ground);
      2. or
    2. visit AirAsia WiFi web-portal (in-flight);

  2. To use U Mobile Account as your preferred payment method, you must ensure that your U Mobile Account is active. If you are a prepaid user, you must have enough credit in your prepaid account to purchase the Service. “Active” means able to make and receive calls.

  3. You may purchase the Service using your U Mobile Account before you fly (on-ground) via the link as listed in paragraph 5(a)i by completing the process prescribed by AirAsia WiFi and U Mobile. The process prescribed by AirAsia WiFi and U Mobile on necessary inputs are not limited to only phone number, email-address, one-time pin input, download of MyUMobile App and acceptance to authorize to use your U Mobile Account to purchase the Service.

  4. You may purchase the Service using your U Mobile Account when you are in AirAsia WiFi enabled flights (in-flight) by completing the process prescribed by AirAsia WiFi and U Mobile. The process prescribed by AirAsia WiFi and U Mobile on necessary inputs are not limited to only only phone number, MyUMobile App login pin, email-address and acceptance to authorize to use your U Mobile Account to purchase the Service.

  5. We may stop allowing you to buy the Service with your U Mobile Account, for any reason whatsoever, with or without notice including if U Mobile suspects that there is fraudulent or unauthorized use or if our agreement with AirAsia WiFi terminates or for any reason.

  6. If you port your mobile number to another mobile operator, your purchase for the Service will be auto-terminated. You will not be able to use your U Mobile Account to buy the Service but you remain responsible for all fees and charges incurred before porting out. Refunds are not applicable for mobile numbers that have been ported out of U Mobile.

  1. Charges and Payment

  1. If you purchase the Service using your U Mobile Account while you are roaming overseas, you will be charged in Ringgit Malaysia.

  2. When you buy the Service with your U Mobile Account we will charge the transaction amount and any applicable taxes to your postpaid bill or deduct your prepaid credit.

  3. Mobile data charges (including international data roaming charges) will apply when you browse, purchase, use, or download the Service.

  4. No refund will be provided for Service purchased.

  1. General

  1. U Mobile may change any of these terms of use from time to time. It is your responsibility to check the terms of use.

  2. To the extent permitted by law, U Mobile excludes all liability in connection with use of your U Mobile Account to buy the Service, your purchase of the Service and your access to the Service. You and if you are below 18 years of age, your parents or guardians, agree to release U Mobile from and indemnify U Mobile against all liability (including negligence) for any personal injury or for loss or damage; whether direct or indirect, special or consequential arising from use of your U Mobile Account to buy the Service, your purchase of the Service, your access to the Service website and Spotify AB’s website or application.

  3. Our privacy policy (www.u.com.my/tnc/1209) applies to how we use your personal information.

  4. All AirAsia WiFi trademarks, service marks, trade names, logos, domain names, and any other features of the Spotify brand are the sole property of AirAsia WiFi or its licensors.

  5. These terms of use are governed by the laws of Malaysia. You agree that the Courts of Malaysia have jurisdiction over all matters arising from these terms of use.