Introducing the all-new
MyUMobile App

New look, new features and all-new experience

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The Only App You'll Need for All Things U!

The MyUMobile App is greater than ever! Now with enhanced security and more
exciting features, you can stay on top of your U Mobile account(s) without ever leaving your couch.

Log In Your Way
Choose how you want to access your account. Log in via FaceID, TouchID or PIN, the choice is yours.
Pay Bills
Skip the queues! Check and settle your monthly bills easily via the app.
Buy Top Up & Add-ons
No more worrying about depleting data or credit. Reload anytime, anywhere - even for friends too!
Activate Data Roaming
Stay Connected throughout your vacay. Activate Roaming and IDD with just a few taps.
Get Rewarded
Don’t wait for your birthday! Grab GILER Rewards and crazy discounts every day of the year.
Send & Get Feedbacks
Channel your inquiries and get customer support in a faster and easier way.
Check Your Balance
Never run low on credit again. Check your remaining Prepaid credit balance on the go.
Take Control of Your Account
Stay on top of your data usage, voice minutes and bill at all times.
Activate Auto Debit
You can now enrol for Auto Debit on the MyUMobile App and get your next bill deducted automatically.

Get the all-new MyUMobile App today!

New User

Step 1

Launch the app and key in your U Mobile number

Step 2

Enter the confirmation code sent to you via SMS or email

Existing User

  

Login with your U Mobile number and PIN

Download MyUMobile App:

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FAQs

MyUMobile App

Yes, the MyUMobile App is free but you will need to be a U Mobile subscriber to login to and use the app. To learn how you can join U Mobile, please visit https://www.u.com.my/support/selfhelp/switch-to-u.

Go to the App Store to download the latest MyUMobile App for iPhone.

Go to Google Play to download the latest MyUMobile App for Android.

MyUMobile App allows you to:-

  • View or update your account information
  • View your data/voice/Add-Ons usage
  • Purchase Add-Ons
  • Pay your bill and view bill payment history
  • Perform top-ups
  • Change your current rate plan
  • Subscribe to new services/ insurance
  • Grab reward deals and discover lots more exciting features!

First, check to see if you are running on the latest version of our app. If not, update it via the App Store (iPhone) or Google Play (Android). If updating your app does not resolve your problem, please reach out to us via any of the following channels:

  • Get in touch with us
  • Drop us a message via Facebook with a description of the issues you’re facing.
  • Call us at 1318 using your U Mobile number.
Please include the following information in your report:
  1. Your mobile no.
  2. Type of device
  3. Details on how you encountered the problem

No, not at the moment but we are working to release this feature in the near future.

The information you see on the MyUMobile App is displayed in real-time, so it is always accurate and up-to-date. However, if you keep the Mobile App open for an extended period of time, you should refresh the homepage by selecting the icon at the top right corner of Homepage, in order to ensure the information displayed is still current.

To check if your payment has gone through successfully, go to the Bill Payment page and tap on ‘Bill Statement’.

Access the latest deals by tapping on Rewards & Promotions > Subscriber Rewards in the navigation menu. Your saved deals can be found under My Vouchers. Special Offers are exclusive deals reserved just for you. So, don’t miss out on these exclusives!

Yes, you can. As long as you have logged in before and validated the mobile no., you can log in with your chosen mobile no. and PIN at any time.

Yes, you do.


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