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Payment Methods

U Mobile Store
Payment mode
  • Cash
  • Cheque
  • Credit Cards (Visa and MasterCard)
Click here to locate our U Mobile Store.
Auto Debit
Pay by auto charging your Visa and MasterCard on fixed schedule every month. Or you may wish to update your card details.

It's easy! Just download the Auto Debit form and attach it with a photocopy of your Credit Card (front). You can fax it to us at 03-21428857 or you can email us at payment.processing@u.com.my.
Online Self Care Portal
Enjoy the convenience of paying your bills via your PC.

Login to your Self Care account and make payment via Visa® or Mastercard
Internet Banking
ATM (Automated Teller Machine)
Make your payment at any Maybank ATM
Walk-in Payment (Over the Counter)
Postal Mail
Please make your cheque payable to U Mobile Sdn Bhd..
Remember to write your account number on the reverse side of the cheque. Please mail to:

U Mobile Sdn. Bhd. Payment Services Unit,
7 Eleven Building, No 32 Level 1,
Jalan Sultan Ismail
50250 Kuala Lumpur.

Reminder
  • Please ensure all transactions are in Ringgit Malaysia.
  • UM does not accept cash payments sent via mail.
  • All non-cash payments should be crossed and made payable to U Mobile Sdn. Bhd.
  • Please state your name/company name and bill account no. on the reverse side of cheque and at the reference column of the respective bank-in payment slip.
  • Post-dated cheques and alterations on cheques will not be accepted.
  • For outstation cheques, please include a commision for inland exchange of 0.03% of the cheque amount or a minimum of RM0.50, whichever is greater.
  • Your payment will take a minimum of 1 working day from the date of receipt to be updated into your Account.
  • Your service will be subjected to temporary interruption if full payment is not received by the due date.
  • Interest will be charged on the overdue amount at 1.5% or RM10 per month whichever is higher.
  • For reactivation of line, a reconnection fee of RM10 per line applies.
7-Eleven
You can pay your postpaid bills at all 7-Eleven stores nationwide.

Notes:
  • Only cash term is accepted.
  • You are required to present your hard copy bill/printed ebill or screenshot barcode to cashier and obtain receipt of payment.
  • You may make payment for active, suspended and deactivated accounts.