VoLTE

HD Voice Calls Over LTE

Multi-tasking and HD calls are now possible with VoLTE

Enjoy the latest voice calling technology with U Mobile. VoLTE will give you high quality voice calls on U Mobile’s 4G Network and will allow you to surf and speak on the phone at the same time.

HD voice calls that are so clear that it makes you feel like you’re speaking face to face

Fast call setup time

Enjoy calling with LTE voice and using the Internet at the same time

Just turn it on and you’re ready to VoLTE

iPhone Android

Great news! VoLTE is now available on iPhone.

Enjoy VoLTE on compatible iPhones:

iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s

iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone SE

Enable VoLTE

Tap on ‘Settings’.

Select ‘Cellular OR Mobile Data’.

Select ‘Cellular Data Options or Mobile Data Options’.

Slide ‘Enable LTE’ ON.

Tap on ‘Voice & Data’.

You can now enjoy HD Voice Calls at U Mobile’s LTE coverage areas.

Great news! VoLTE is now available on your Android phone.

Enjoy VoLTE on compatible Android devices:

Huawei Mate 9

Enable VoLTE

Tap on ‘Settings’.

Select ‘More’.

Select ‘Mobile Network’.

Slide ‘VoLTE calls’ ON.

You can now enjoy HD Voice Calls at U Mobile’s LTE coverage areas.

FAQs T&C

What is VoLTE?

VoLTE stands for “Voice over LTE”.

What are the benefits of VoLTE?

The benefits include:

Crystal clear voice quality
Much faster call setup
Both “data” and “voice” usage are on LTE network (hence internet download continues at LTE speed at all times)

Who can use VoLTE?

It is available to all U Mobile Postpaid & Prepaid customers.

How much does it cost?

There is no additional charge for VoLTE. The normal call tariffs for your rate plan still apply.

Will VoLTE consume my data quota?

No. VoLTE is a voice service, hence it will not consume your data quota.

Where can I use VoLTE?

You can use it when you are in U Mobile LTE coverage areas (except Kuching, Sarawak).

Do I need to send any command to activate the service?

No. The service is activated automatically on our network.

What phones are supported?

The following devices are supported :

iPhone (with iOS 10.1 & newer) : SE, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus

What is VoLTE?

VoLTE stands for "Voice over LTE".

What are the benefits of VoLTE?

The benefits include:

Crystal clear voice quality
Much faster call setup
Both "data" and "voice" usage are on LTE network (hence internet download continues at LTE speed at all time)

Who can use VoLTE?

It is available to all U Mobile Postpaid & Prepaid customers.

How much does it cost?

There is no additional charge for VoLTE. It is a new service to enhance customer experience. The normal call tariffs for your rate plan is still applicable.

Does VoLTE use my data quota?

No. VoLTE is a voice service, hence it will not consume your data quota.

Where can I use VoLTE?

You can use it when you are in U Mobile LTE coverage areas.

Do I need to send any command to activate the service?

No. The service is activated automatically on our network.

What phones are supported?

Huawei Mate 9 is supported as of June 2017. There are more models coming soon. Please check our website for updated list.

Why is my call still on 3G after I have updated to the latest firmware and setup my VoLTE-enabled phone to make calls in LTE area?

Please SMS 'WIFICALLING ON' to 28118 to activate the service.

VoLTE – T&C

This voice service using an active LTE connection (VoLTE) is available as an optional service to your Prepaid or Postpaid plan and is supplied according to the relevant Terms of Service. You must comply with those Terms of Service including our Fair Usage Policy, Privacy Policy, the terms applicable to the relevant Prepaid, Postpaid or Broadband subscription plan and these additional terms and conditions (collectively, the Terms), all which are available on http://www.u.com.my/tnc-website-policy-and-online-store.

A) Eligibility
1. All active U Mobile customers with a compatible device can use VoLTE. Active means able to make and receive calls.

B) Setup
1. To use VoLTE, please follow the steps stated on our website. These steps may vary depending on your device model. Once the steps are completed and you are connected to U Mobile’s LTE network, you may make a call over LTE (VoLTE).

C) VoLTE Calls
1. The VoLTE service can be enabled or disabled on your mobile device. The default setting (whether ON or OFF) is as determined by the respective device supplier.

D) LTE Connection
1. In order to continue with a VoLTE Call, you need to stay connected to a LTE network.

2. Once you leave the LTE network coverage, your call may be disconnected.

E) Charges
1. Call charges for VoLTE follow our standard U Mobile call rates. If your U Mobile plan is bundled with voice minutes, VoLTE will utilize those minutes. In the absence of bundled voice minutes, our pay-as-you-use charges apply. These charges are published on our website from time to time.

2. VoLTE does not utilize any data quota allocated to you under your U Mobile plan.

F) Emergency Services Number
1. Call to emergency services number will continue to work as per normal calls.

G) Others
1. U Mobile may change any of these terms and conditions including terminating or suspending VoLTE. Any such change will be announced on our website. It is your responsibility to check these terms and conditions on our website.

Version: 5th May 2017