VoLTE

HD Voice Calls Over LTE

Multi-tasking and HD calls are now possible with VoLTE

Enjoy the latest voice calling technology with U Mobile. VoLTE will give you high quality voice calls on U Mobile’s 4G Network and will allow you to surf and speak on the phone at the same time.

HD voice calls that are so clear that it makes you feel like you’re speaking face to face
Fast call setup time
Enjoy calling with LTE voice and using the Internet at the same time

Just turn it on and you’re ready to VoLTE

iPhone Android

Great news! VoLTE is now available on iPhone.

Enjoy VoLTE on compatible iPhones:

  • iPhone Xs
  • iPhone Xs Max
  • iPhone XR
  • iPhone X
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 5s
  • iPhone 5c
  • iPhone SE
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus

Enable VoLTE

Tap on ‘Settings’.

Select ‘Cellular OR Mobile Data’.

Select ‘Cellular Data Options or Mobile Data Options’.

Slide ‘Enable LTE’ ON.

Tap on ‘Voice & Data’.

You can now enjoy HD Voice Calls at U Mobile’s LTE coverage areas.

Great news! VoLTE is now available on your Android phone.

Enjoy VoLTE on compatible Android devices:

  • Huawei P10 Plus
  • Huawei P10
  • Huawei Mate 10 Pro
  • Huawei Mate 10
  • Huawei Mate 9
  • Huawei nova 2 Plus
  • Huawei nova 2i
  • Huawei Y7 Prime
  • Huawei Mate 10 (Porsche)
  • Honor 7X
  • Honor View 10
  • ZTE Blade V8
  • ZTE Blade V8 Mini
  • Samsung Galaxy S8 Plus
  • Samsung Galaxy S8
  • Huawei P20 Pro
  • Huawei P20

Enable VoLTE

Tap on ‘Settings’.

Select ‘More’.

Select ‘Mobile Network’.

Slide ‘VoLTE calls’ ON.

You can now enjoy HD Voice Calls at U Mobile’s LTE coverage areas.

FAQs T&C

VoLTE - iOS

VoLTE stands for “Voice over LTE”.

The benefits include:

  1. Crystal clear voice quality
  2. Much faster call setup
  3. Both “data” and “voice” usage are on LTE network (hence internet download continues at LTE speed at all times)

It is available to all U Mobile Postpaid & Prepaid customers.

There is no additional charge for VoLTE. The normal call tariffs for your rate plan still apply.

No. VoLTE is a voice service, hence it will not consume your data quota.

You can use it when you are in U Mobile LTE coverage areas (except Kuching, Sarawak).

No. The service is activated automatically on our network.

The following devices are supported :
iPhone (with iOS 10.1 & newer) : SE, 6, 6 Plus, 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus and X.
We are also working towards enabling VoLTE support on more devices.

VoLTE - Android

VoLTE stands for "Voice over LTE".

The benefits include:

  1. Crystal clear voice quality
  2. Much faster call setup
  3. Both "data" and "voice" usage are on LTE network (hence internet download continues at LTE speed at all time)

It is available to all U Mobile Postpaid & Prepaid customers.

There is no additional charge for VoLTE. It is a new service to enhance customer experience. The normal call tariffs for your rate plan is still applicable.

No. VoLTE is a voice service, hence it will not consume your data quota.

You can use it when you are in U Mobile LTE coverage areas.

No. The service is activated automatically on our network.

VoLTE is currently being supported on Huawei P10 Plus, Huawei P10, Huawei Mate 10, Huawei Mate 10 Pro, Huawei Mate 9, ZTE Blade V8 and ZTE Blade V8 Mini. There are more models coming soon. Please check our website for updated list.

Please SMS 'WIFICALLING ON' to 28118 to activate the service.

VoLTE

This voice service using an active LTE connection (VoLTE) is available as an optional service to your Prepaid or Postpaid plan and is supplied according to the relevant Terms of Service. You must comply with those Terms of Service including our Fair Usage Policy, Privacy Policy, the terms applicable to the relevant Prepaid, Postpaid or Broadband subscription plan and these additional terms and conditions (collectively, the Terms), all which are available on http://www.u.com.my/tnc-website-policy-and-online-store.

A) Eligibility
1. All active U Mobile customers with a compatible device can use VoLTE. Active means able to make and receive calls.

B) Setup
1. To use VoLTE, please follow the steps stated on our website. These steps may vary depending on your device model. Once the steps are completed and you are connected to U Mobile’s LTE network, you may make a call over LTE (VoLTE).

C) VoLTE Calls
1. The VoLTE service can be enabled or disabled on your mobile device. The default setting (whether ON or OFF) is as determined by the respective device supplier.

D) LTE Connection
1. In order to continue with a VoLTE Call, you need to stay connected to a LTE network.

2. Once you leave the LTE network coverage, your call may be disconnected.

E) Charges
1. Call charges for VoLTE follow our standard U Mobile call rates. If your U Mobile plan is bundled with voice minutes, VoLTE will utilize those minutes. In the absence of bundled voice minutes, our pay-as-you-use charges apply. These charges are published on our website from time to time.

2. VoLTE does not utilize any data quota allocated to you under your U Mobile plan.

F) Emergency Services Number
1. Call to emergency services number will continue to work as per normal calls.

G) Others
1. U Mobile may change any of these terms and conditions including terminating or suspending VoLTE. Any such change will be announced on our website. It is your responsibility to check these terms and conditions on our website.

Version: 5th May 2017

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