ULTRA HD CALLS WITH VoLTE

A New Generation of Crystal-Clear HD Voice Calls

The future of voice calls has arrived with VoLTE on U Mobile’s 4G Network.
Enjoy high quality voice calls with maximum clarity and minimum interruption.
Now, you can even stay online while you’re on a call.

*Available for all Prepaid & Postpaid users.

Next Generation HD Voice Calling

CRYSTAL-CLEAR HD CALLS
Experience your most important calls
in extra clarity.
A TRUE MULTITASKING EXPERIENCE
Stay online, connected & uninterrupted - chat, surf and game even when you’re in calls.
SPEEDY CALL SETUP
Set up your calls instantly & be
connected in no time.

Experience Unparalleled HD Voice Calling in
4 Simple Steps

  1. Check if your smartphone is VoLTE compatible.

  2. Update your smartphone to the latest firmware.

  3. Go to your phone’s Settings > Mobile Data > Mobile Data Options

  4. Select 4G & enable VoLTE.
    You may also refer here for a user guide.

FAQs T&C

VoLTE

VoLTE stands for “Voice over LTE”.

The benefits include:

  1. Crystal clear voice quality
  2. Much faster call setup
  3. Both “data” and “voice” usage are on LTE network (hence internet download continues at LTE speed at all times)

It is available to all U Mobile Postpaid & Prepaid customers.

There is no additional charge for VoLTE. The normal call tariffs for your rate plan still apply.

No. VoLTE is a voice service, hence it will not consume your data quota.

You can use it when you are in U Mobile LTE coverage areas.

No. The service is activated automatically on our network.

Please SMS 'WIFICALLING ON' to 28118 to activate the service.

VoLTE

This voice service using an active LTE connection (VoLTE) is available as an optional service to your Prepaid or Postpaid plan and is supplied according to the relevant Terms of Service. You must comply with those Terms of Service including our Privacy Policy, the terms applicable to the relevant Prepaid, Postpaid or Broadband subscription plan and these additional terms and conditions (collectively, the Terms), all which are available on http://www.u.com.my/tnc-website-policy-and-online-store.

A) Eligibility

1. All active U Mobile customers with a compatible device can use VoLTE. Active means able to make and receive calls.

B) Setup

1. To use VoLTE, please follow the steps stated on our website. These steps may vary depending on your device model. Once the steps are completed and you are connected to U Mobile’s LTE network, you may make a call over LTE (VoLTE).

C) VoLTE Calls

1. The VoLTE service can be enabled or disabled on your mobile device. The default setting (whether ON or OFF) is as determined by the respective device supplier.

D) LTE Connection

1. In order to continue with a VoLTE Call, you need to stay connected to a LTE network.

2. Once you leave the LTE network coverage, your call may be disconnected.

E) Charges

1. Call charges for VoLTE follow our standard U Mobile call rates. If your U Mobile plan is bundled with voice minutes, VoLTE will utilize those minutes. In the absence of bundled voice minutes, our pay-as-you-use charges apply. These charges are published on our website from time to time.

2. VoLTE does not utilize any data quota allocated to you under your U Mobile plan.

F) Emergency Services Number

1. Call to emergency services number will continue to work as per normal calls.

G) Others

1. U Mobile may change any of these terms and conditions including terminating or suspending VoLTE. Any such change will be announced on our website. It is your responsibility to check these terms and conditions on our website.

Version: 13 February 2020

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