Share this awesome plan with your loved ones
or for your 2nd device!
Get an Unlimited HERO Postpaid Plan as principal line and share your data with up to 3 Share 20 member lines at only RM20/line.
Share this awesome plan with your loved ones
or for your 2nd device!
Get an Unlimited HERO Postpaid Plan as principal line and share your data with up to 3 Share 20 member lines at only RM20/line.
Fully utilise your internet with other member lines
50GB*
Shareable data
30GB*
Shareable data
20GB
Shareable data
Up to 3
Share 20 line
*Shareable data is from a data pool that is separated from the principal line’s data quota.
Both Unlimited HERO P139 and Unlimited HERO P99 principal lines will continue to enjoy UNLIMITED high-speed data, while Unlimited HERO P79 principal line enjoys 20GB high-speed data.
Both Unlimited HERO P139 and Unlimited HERO P99 principal lines will continue to enjoy UNLIMITED high-speed data, while Unlimited HERO P79 principal line enjoys 20GB high-speed data.
Goodness are meant to be shared!
Share 20 RM20/ Monthly Fee
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Free 30 min calls to U Mobile every day
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Max. no of lines
-
Call rate to all networks:
5 sen/30 sec -
SMS rates:
3 sen/ SMS to U Mobile
8 sen/ SMS to other networks
Sign up for Share 20 member line today!
Get a new line or just switch your existing line to U Mobile to enjoy the plan.
Hero Plus Plan is a member line that can be tagged to a Principal line. All member lines includes their respective minutes and are able to share principal’s data.
We offer Share 20 member line and Share 50 line with the following benefits:
| Share 20 | Share 50 | |
|---|---|---|
| Minutes | Free 30 min every day to all U Mobile numbers | Unlimited calls to all networks |
| Data | - | 3GB (shareable with principal) |
| Share data with principal | Yes | Yes |
Shareable data is shared amongst all lines (Principal and Member lines) in one single account (Example: P99 with 30GB data + Share 50 with 3GB data = 33GB shareable data for use by all the lines in the account)
All eligible principal plans’ customers (i.e. Hero Plans, iPlans and Ultimate Device plans).
Three member lines per each principal line.
Yes. Downgrade or upgrade of member line is allowed
Share 20- Monthly access fee will be charged in full.
Share 50- Monthly access fee will be prorated on the first month.
Prorated calculation method for Share 50: (Total access fee x number of days used/ number of days in the month)
Yes. Please visit http://u.com.my/tnc/199 for more details.
An upfront payment is made at the point of registration. It will then be deducted against your first month’s bill statement and you will only be required to pay any balance due under your first month’s bill statement.
An upfront payment is an advance payment equivalent to the monthly commitment made when you first sign up any Postpaid/Broadband plans. Eg: P99 (RM99), P79 (RM79), P48 (RM48), P38 (RM38), U28 (RM28). This payment will be collected upon signing up for your desired plan, and will be used to off-set your first monthly bill. It is not refundable. An advance access fee will be reflected in your first month’s bill and is refundable upon service termination request. It will be refunded after off-setting your outstanding payments (if any).
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HERO Plus Postpaid Plans
HERO Postpaid Plans
Fsus
HERO Postpaid Plans (U28, P38, P48, P68, P79)
General Postpaid Plan
| Postpaid Plans | Hero U28 | Hero P38 | Hero P48 | Hero P68 | Hero P79 | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Monthly Fees | RM28 | RM38 | RM48 | RM68 | RM79 | |||||||
| What's in my Bundle? | ||||||||||||
| Networks | U Mobile to U Mobile (On-Net) |
U Mobile to Other Networks (Off-Net) |
U Mobile to U Mobile (On-Net) |
U Mobile to Other Networks (Off-Net) |
U Mobile to U Mobile (On-Net) |
U Mobile to Other Networks (Off-Net) |
U Mobile to U Mobile (On-Net) |
U Mobile to Other Networks (Off-Net) |
U Mobile to U Mobile (On-Net) |
U Mobile to Other Networks (Off-Net) |
||
| High-Speed Internet | 3GB | 4GB | 5GB | 15GB | 20GB | |||||||
| Voice | 50mins/month | Unlimited (All-Networks) | Unlimited (All-Networks) | Unlimited (All-Networks) | Unlimited (All-Networks) | |||||||
| SMS | 100 | 200 | N/A | N/A | N/A | N/A | ||||||
| Subsequent Pay-As-You-Use Charges after Bundle is consumed | ||||||||||||
| Charging Block | 30sec/block | |||||||||||
| Voice Call | 9sen/30sec | 10sen/30sec | N/A | N/A | N/A | N/A | ||||||
| Voice Mail (/call) | 18sen | |||||||||||
| Video Call (/min) | 18sen | 30sen | 18sen | 30sen | 18sen | 30sen | 18sen | 30sen | 18sen | 30sen | ||
| SMS | 5sen | 12sen | 3sen | 8sen | 3sen | 8sen | 10sen | 10sen | 10sen | 10sen | ||
| MMS | 20sen | 30sen | 20sen | 30sen | 20sen | 30sen | 20sen | 30sen | 20sen | 30sen | ||
| Internet | No extra charges after exceeding data limit | |||||||||||
| Hero Plus Member Line | ||
|---|---|---|
| Share 20 | Share 50 | |
| Monthly Fees (Up to 3 SIMs) |
RM20 per Member | RM50 per Member |
| Voice | 30 min/day (on-net) | Unlimited (all-net) |
| Internet | Share from principal | 3GB (Shareable with Principal) |
- Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
- All Postpaid plans including member lines with unlimited voice service bundle are subject to our Fair Usage Policy.
- All voice minutes bundled only apply to domestic mobile/fixed on-net and off-net usage and excludes video calls, IDD, International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999) and 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
- All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual customers and not for commercial use. In amplification of the Fair Usage Policy, the Service shall not be:
- re-sold, rented or utilised in any other way;
- used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
- used for wholesale or for SIM boxing or aggregate minutes on our network;
- used in connection with a device, software or application which re-routes calls;
- used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or
- used for any other activity that U Mobile considers to be non-standard usage.
- The following plans will be bundled with unlimited Internet quota for:
- P68 plan for Facebook, Instagram, Twitter, WhatsApp, WeChat and Facebook Messenger; and
- P79 plan for WhatsApp and WeChat.
- U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.
- You may subscribe up to 3 member lines, either “Share 20” or “Share 50”, depending on the plan that you have signed up. For Share 50, upfront payment is required for each Share 50 member line subscribed. If you subscribe up to 3 Share 50 member lines, you are required to sign-up for auto-debit of the monthly charges for the principal and the member lines using your credit card. If you subscribe to Share 50, your credit limit will be increased automatically upon activation of each member line.
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U Mobile may block or restrict the use of the device during the Subsidy Period if:
- U Mobile suspects that you have committed fraud;
- U Mobile finds that you have committed fraud; or
- despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of three (3) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
- U Mobile may unblock the use of the device upon receipt of the outstanding payment and upon your request to unblock the use of the device, if your device use is blocked due to non-payment of the Monthly Fees of selected rate plan.
- If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
- You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.
General Postpaid Plan
- This Postpaid Plan is available as a bundled service with a device or as a stand-alone service (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Fair Use Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.
- You must pay the Monthly Fee in full even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may also be referred to as “Monthly Commitment Fee”, “Monthly Access Fee” or other names as may be determined by us.
- Charges for all other services not listed, such as International Direct Dial (IDD) and International Roaming will not be deducted from the Monthly Fee and will be charged separately. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
- We reserve the right to amend or change the tariffs at any time during the Contract Period.
- The Service cannot be combined with other package unless stated otherwise.
- Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”.
- If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer. We do not provide any warranty claim on the device.
- The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate this Postpaid Plan provided all outstanding charges have been settled.
- If you are an existing U Mobile prepaid customer and you wish to switch to this Postpaid Plan, you may retain your phone number. Any remaining SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited and any content subscription services which are part of your previous prepaid plan will be automatically terminated. However, any credit remaining may be carried over to this Postpaid Plan up to a maximum value of RM100 to offset bill payment. Any credit balance exceeding the sum of RM100 will be automatically forfeited.
- If you have subscribed to any voice or SMS Postpaid Add-on Pack, when you change your rate plan, any unused quota from the voice or SMS Postpaid Add-on Pack will be forfeited without refund.
- Upon activation of your new rate plan:
- if your new rate plan has an unlimited voice service bundle:
- your subscription of any voice Postpaid Add-on Pack on your previous rate plan will be terminated. You will be charged with the full monthly charges of the Postpaid Add-on Pack and any unused quota on the voice Postpaid Add-on Pack will be forfeited without refund.
- if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged with the full charges for the SMS Postpaid Add-on Pack:
- for the previous subscription on your previous rate plan; and
- for the renewed subscription on your new rate plan.
- if your new rate plan is not bundled with any unlimited voice service bundle, and if you have previously subscribed to any voice or SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed voice or SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged for the full monthly charges for the voice of or SMS Postpaid Add-on Pack:
- for the previous subscription on your previous rate plan; and
- for the renewed subscription on your new rate plan.
- Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.
- Any add-on services bundled together with the Postpaid plan(s) are governed by separate terms and conditions, which are published on www.u.com.my.
- Miscellaneous
Advance Access Fee is the amount which equals to the Monthly Fee
Contract Period is the pre-agreed duration for which you are required to subscribe to the Services.
Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
Last Update: 23rd April 2019
Unlimited Hero P99 & P139 Postpaid Plan
| Postpaid Plan | Unlimited Hero P139 | Unlimited Hero P99 | ||
|---|---|---|---|---|
| Monthly Fees | RM139 | RM99 | ||
| High-Speed Internet | Unlimited | Unlimited | ||
| Mobile Hotspot/ Data-Sharing | 50GB | 30GB | ||
| Voice | Unlimited to all networks | Unlimited to all networks | ||
| P99 or P139 Member - Share 20 | ||||
| Monthly Fees (up to 3 SIMs) | RM20 per member | |||
| High-Speed Internet | High-Speed Internet Share from principal's 50GB Hotspot quota Share from principal's 30GB Hotspot quota | |||
| Pay-As-You-Use Charge | ||||
| Pay-As-You-Use Charge | U Mobile to U Mobile | U Mobile to Other Networks | U Mobile to U Mobile | U Mobile to Other Networks |
| (On-Net) | (Off-Net) | (On-Net) | (Off-Net) | |
| Voice Mail (per call) | 18sen | 18sen | 18sen | 18sen |
| Voice Call (per min) | 18sen | 30sen | 18sen | 30sen |
| SMS | 10sen | 10sen | 10sen | 10sen |
| MMS | 20sen | 30sen | 20sen | 30sen |
| Voice for Share 20 - Free | 30min / day | 10sen | 30min / day | 10sen |
General
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Phone Bundle or Standalone Service
- These Unlimited HERO P99 and P139 Postpaid Plans are available as a bundled service with a smartphone (P99 or P139 Phone Bundle) or as a stand-alone service (P99 or P139) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Fair Usage Policy and Privacy Policy. These additional terms and conditions and any add-on services such as voice or SMS Postpaid Add-on Packs are governed by separate terms and conditions (collectively, the Terms), all of which are available on www.u.com.my.
- You can use P99 or P139 via smartphones only and no other devices, such as a MiFi and USB dongle. However, your Share 20 member line(s) under P99 or P139 can be used via MiFi or USB dongle. We may from time to time change the device requirements for P99 or P139 at our absolute discretion.
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Voice
- The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (namely 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103 and 800).
-
You must only use the voice service strictly as part of normal everyday mobile voice
usage and not for commercial use. In amplification of the Fair Usage Policy, P99 or P139
shall not be:
- re-sold, rented or utilised in any other way;
- used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to- machine communication;
- used for wholesale or for SIM boxing or aggregate minutes on our network;
- used in connection with a device, software or application which re-routes calls;
- used to set up switch devices which could keep a line open potentially for hours and limiting the ability of other customers to access our network; or
- used for any other activity that U Mobile considers to be non-standard usage.
- In addition to our other rights and remedies, we may suspend or terminate your P99 or P139 if you breach any of the Terms.
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Data
- Peer-to-peer (P2P) usage for P99 or P139 is up to 64kbps.
- When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.
- Data is only applicable for domestic usage and will not be available when you are roaming overseas.
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Share 20 member lines
You may subscribe up to 3 Share 20 member lines under P99 or P139. The data quota for sharing with Share 20 member line(s) will be drawn from the Mobile Hotspot/Data-Sharing bucket. After the data quota from the Mobile Hotspot/Data Sharing bucket is fully utilised, data speed will be managed. -
U Mobile prepaid upgrade to P99 or P139
If you are an existing U Mobile prepaid customer and you switch to P99 or P139, you may retain your phone number. Any content subscription services which were part of your previous prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM100, may be carried over to P99 or P139 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM100 will automatically be forfeited.
- You must pay the Monthly Fee in full even if you do not use P99 or P139 to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.
- Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee.
- The Advance Access Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon such offset, you are required to pay an additional amount to make up for any shortfall in the Advance Access Fee, so that the full amount of the Advance Access Fee is maintained at all times. Any remaining balance of the Advance Access Fee will be refunded to you without interest if P99 or P139 is terminated after all outstanding charges have been settled.
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Upon activation of P99 or P139:
- your subscription of any voice Postpaid Add-on Pack on your previous U Mobile rate plan will be terminated. You will be charged the full monthly charges of the Postpaid Add-on Pack and any unused quota on the earlier voice Postpaid Add-on Pack will be forfeited without any refund.
-
if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be
re-subscribed to the same SMS Postpaid Add-on Pack. The re-subscribed SMS Postpaid
Add-on Pack will have a refreshed quota and will be valid until the last day of your
bill cycle and any unused quota from the earlier SMS Postpaid Add-on Pack will be
forfeited without any refund. You will be charged with the full charges for the SMS
Postpaid Add-on Pack:
- for the previous subscription on your previous U Mobile rate plan; and
- for the renewed subscription on P99 or P139.
- All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.
-
- All P99 or P139 Phone Bundle subscribers are required to pay an upfront payment and device price upon sign up. The upfront payment will vary depending on the device model that you have chosen as shown in www.u.com.my.
- For Non-Malaysian citizens, a deposit of RM500 is required to be paid upon sign up, in addition to the upfront payment and device price. When P99 or P139 is terminated, this deposit will be refunded free of interest after all outstanding charges have been paid.
- Once you have paid the upfront payment upon sign up, that upfront payment will then be reflected as a monthly rebate in your monthly bills throughout the Subsidy Period of 24 months from your first bill, subject to the bill cycle.
- The upfront payment will be waived if at the time you register for the P99 or P139 Phone Bundle, you have fulfilled the upfront payment waiver criteria set by U Mobile. Eligibility of upfront payment waiver is solely at U Mobile’s own discretion.
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If you terminate the P99 or P139 Phone Bundle or change to another rate plan at any time within the
Subsidy Period, the following will apply:
- For subscribers who are not entitled to the upfront payment waiver and have paid for the upfront payment, your remaining monthly rebate will be forfeited.
-
For subscribers who are entitled to the upfront payment waiver and no upfront payment
is required to be made, you are required to refund the balance of the device subsidy
amount. The device subsidy amount is equivalent to the upfront payment amount. The
balance of device subsidy will be calculated as follows:
Device subsidy amount / Subsidy Period x remaining numbers of months.
The remaining number of months will be deemed to include the month during which you terminated the P99 or P139 Phone Bundle.
- All claims relating to your smartphone, which is part of the P99 or P139 Phone Bundle and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any device.
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U Mobile may block or restrict the use of the device during the Subsidy Period if:
- U Mobile suspects that you have committed fraud;
- U Mobile finds that you have committed fraud; or
- despite our reminders, you have failed to remit the Monthly Fees of your chosen rate plan for a continuous period of three (3) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.
- U Mobile may unblock the use of the device upon receipt of the outstanding payment and upon your request to unblock the use of the device, if your device use is blocked due to non-payment of the Monthly Fees of your chosen rate plan.
- If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.
- You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.
- This U Mobile ‘P139 Roam-Onz GlobalTM Promo’ Promotion (“Promotion”) by U Mobile Sdn Bhd (“U Mobile”) will commence at 00:00 on 05 December 2018 and continue until further notice (“Promotion Period”).
- By participating in this Promotion, you agree to be bound by all the Promotion terms and conditions below (“Terms and Conditions”) and Roam-Onz GlobalTM terms and conditions which are accessible at u.my/rog.
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Promotion Eligibility & Mechanics:
This Promotion is open to all Active subscribers who sign up for P139 during the Promotion Period. “Active” means you are still able to make and receive calls.
To participate in this Promotion:- Sign up for P139 during the Promotion Period and get Roam-Onz GlobalTM free for 24 months upon activation.
- Roam-Onz GlobalTM quota is refreshed on a monthly basis, in accordance with the bill cycle of your P139 plan.
- If there is any change of rate plan, Roam-Onz GlobalTM will be replaced with the Roam-OnzTM offer, subject to the Roam-OnzTM terms and conditions.
- Upon the expiry of the Promotion Period, the applicable monthly subscription fees of Roam-Onz GlobalTM will be charged.
- If you opt-out from Roam-Onz GlobalTM during the Promotion Period, the Promotion will cease to apply. Any subscription of Roam-Onz GlobalTM thereafter will be subject to the applicable monthly subscription fees.