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Unlimited HERO Made For U

There’s a HERO for everyone

Heroes come in all shapes and sizes. But they all share the same purpose - to rescue you from bad plans.

USP
UNLIMITED
HIGH-SPEED DATA
Got a need for speed? Surf with
Unlimited Data at high-speed on our
Unlimited HERO P99 and P139 plans.
USP
UNLIMITED CALLS ALL
DAY, EVERYDAY
For when you want to keep your
friends updated in real life and
not on Instagram.
USP
ROAM
THE WORLD
FREE data for roaming in up to 36
destinations across 5 continents
with Unlimited HERO plans.
USP
DATA FOR
SHARING
Come to the rescue of your fam,
friends, or even strangers with up
to 50GB mobile hotspot data.
USP
SPREAD THE
UNLIMITED LOVE
There’s enough Unlimited
goodness to go around, so share it
with up to 3 lines at only
RM20/line with Share 20!

Unlimit Yourself Today

with our Unlimited HERO plans that come with limitless data and FREE Roaming data, so you can
keep sharing while you roam the world!




P139 RM139 /month
Unlimited High-Speed Data
Unlimited Calls
To All Networks
ROAMONZ GLOBAL™36 Destinations 3GB Data*
Get Share 20 Line
RM20/month
Mobile Hotspot
50GB 100GB Data
Only available from
13 January - 30 April.
Video Streaming Quality
Unlimited HD
SMS Rates
To U Mobile
10 sen/ SMS
To Other Networks
10 sen/ SMS
Buy Now Switch To U
Upsize Now
P99 RM99 /month
Unlimited High-Speed Data
Unlimited Calls
To All Networks
ROAMONZ™ 12 Destinations 3GB Data
Get Share 20 Line
RM20/month
Mobile Hotspot
30GB 60GB Data
Only available from
13 January - 30 April.
Video Streaming Quality
Unlimited Data
SMS Rates
To U Mobile
10 sen/ SMS
To Other Networks
10 sen/ SMS
Buy Now Switch To U
Upsize Now
P79 RM79 /month
VIDEOONZ™ Unlimited Data
MUSICONZ™ Unlimited Data
WhatsappWeChat
Unlimited Data
20GB
High-Speed Data
Unlimited Calls
To All Networks
Get Share 20 Line
RM20/month
ROAMONZ™ 12 Destinations 1GB Data
Waze
Unlimited Data
SMS Rates
To U Mobile
10 sen/ SMS
To Other Networks
10 sen/ SMS
Buy Now Switch To U
Upsize Now


* Enjoy free Roam-Onz Global™ for 24 months when you sign up for Unlimited HERO P139. Limited time offer.
Terms and conditions apply.





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P48 RM48/month
5GB High-Speed Data
Unlimited Calls
To All Networks
VIDEOONZ™5GB Data
MUSICONZ™ Unlimited Data
APPONZ™ Unlimited Data
Waze
Unlimited Data
SMS Rates
To U Mobile
3 sen/ SMS
To Other Networks
8 sen/ SMS
Buy Now Switch To U
Upsize Now
P38 RM38/month
4GB High-Speed Data
Unlimited Calls
To All Networks
Waze
Unlimited Data
SMS Rates
To U Mobile
3 sen/ SMS
To Other Networks
8 sen/ SMS
Buy Now Switch To U
Upsize Now
U28 RM28/month
3GB High-Speed Data
FREE 50 min Calls to all Networks
FREE 100 SMS to U Mobile
FREE 200 SMS to Other Networks
Add-On a U10 Line
RM10/month
VIDEOONZ™3GB Data
MUSICONZ™ Unlimited Data
APPONZ™ Unlimited Data
Waze
Unlimited Data
Call Rates
To U Mobile
9 sen/ 30 sec
To Other Networks
10 sen/ 30 sec
SMS Rates
To U Mobile
5 sen/ SMS
To Other Networks
12 sen/ SMS
Buy Now Switch To U
Upsize Now

Terms and conditions apply.

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FAQs T&C
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HERO Postpaid

All Malaysians and foreigners above 18 years old. The plans are available for new registrations, mobile number portability (MNP) port-ins, prepaid to postpaid conversions and change of rate plans.
*Foreigners and Permanent Resident ( PR ) are required to pay upfront payment and additional RM500 deposit upon sign up.

An upfront payment is made at the point of registration. It will then be deducted from your first month’s bill statement and you will only be required to pay any balance due under your first month’s bill statement.

Upfront Payment is an advance payment equivalent to the monthly fee made when you first sign up any Postpaid/Broadband plans. Eg: P99 (RM99), P79 (RM79), P48 (RM48). This payment will be collected upon signing up for your desired plan, and will be used to off-set your first monthly bill. It is not refundable.

Advance Access Fee will be reflected in your first month’s bill and is refundable upon service termination request. It will be refunded after off-set your outstanding payments (if any).

The initial Advance Access Fees will be refunded to you and the new Advance Access Fee for the new rate plan will be charged to your bill statement. The Stamp Duty and Upfront Payment will not be collected again.

All voice and SMS allocation within the rate plan bundle will be pro-rated based on activation date. Data allocation will not be prorated. This is not applicable for Share 10 & Share 20.

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

If you currently have a Share 50 line and you wish to retain Share line under your new P79 account, you are required to convert to a Share 20 plan. If you currently have a Share 20 line, you may carry forward to your new account.

No. All monthly bundled Minutes and Data are only available for domestic usage only.

30-seconds charging block.

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HERO Postpaid Plans

HERO Postpaid Plans (U28, P38, P48, P68, P79)


Postpaid Plans Hero U28 Hero P38 Hero P48 Hero P68 Hero P79
Monthly Fees RM28 RM38 RM48 RM68 RM79
What's in my Bundle?
Networks U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)
High-Speed Internet 3GB 4GB 5GB 15GB 20GB
Voice 50mins/month Unlimited (All-Networks) Unlimited (All-Networks) Unlimited (All-Networks) Unlimited (All-Networks)
SMS 100 200 N/A N/A N/A N/A
Subsequent Pay-As-You-Use Charges after Bundle is consumed
Charging Block 30sec/block
Voice Call 9sen/30sec 10sen/30sec N/A N/A N/A N/A
Voice Mail (/call) 18sen
Video Call (/min) 18sen 30sen 18sen 30sen 18sen 30sen 18sen 30sen 18sen 30sen
SMS 5sen 12sen 3sen 8sen 3sen 8sen 10sen 10sen 10sen 10sen
MMS 20sen 30sen 20sen 30sen 20sen 30sen 20sen 30sen 20sen 30sen
Internet No extra charges after exceeding data limit


Hero Plus Member Line
Share 20 Share 50
Monthly Fees
(Up to 3 SIMs)		 RM20 per Member RM50 per Member
Voice 30 min/day (on-net) Unlimited (all-net)
Internet Share from principal 3GB
(Shareable with Principal)

  1. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.

  2. All voice minutes bundled only apply to domestic mobile/fixed on-net and off-net usage and excludes video calls, IDD, International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999) and 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.

  3. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual customers and not for commercial use. The Service shall not be:

    1. re-sold, rented or utilised in any other way;

    2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;

    3. used for wholesale or for SIM boxing or aggregate minutes on our network;

    4. used in connection with a device, software or application which re-routes calls;

    5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or

    6. used for any other activity that U Mobile considers to be non-standard usage.

  4. The following plans will be bundled with unlimited Internet quota for:

    1. P68 plan for Facebook, Instagram, Twitter, WhatsApp, WeChat and Facebook Messenger; and

    2. P79 plan for WhatsApp and WeChat.

  5. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.

  6. You may subscribe up to 3 member lines, either “Share 20” or “Share 50”, depending on the plan that you have signed up. For Share 50, upfront payment is required for each Share 50 member line subscribed. If you subscribe up to 3 Share 50 member lines, you are required to sign-up for auto-debit of the monthly charges for the principal and the member lines using your credit card. If you subscribe to Share 50, your credit limit will be increased automatically upon activation of each member line.

  7. U Mobile may block or restrict the use of the device during the Subsidy Period if:
    1. U Mobile suspects that you have committed fraud;

    2. U Mobile finds that you have committed fraud; or

    3. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of three (3) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.

  8. U Mobile may unblock the use of the device upon receipt of the outstanding payment and upon your request to unblock the use of the device, if your device use is blocked due to non-payment of the Monthly Fees of selected rate plan.

  9. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.

  10. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.


General Postpaid Plan

  1. This Postpaid Plan is available as a bundled service with a device or as a stand-alone service (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.

  2. You must pay the Monthly Fee in full even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may also be referred to as “Monthly Commitment Fee”, “Monthly Access Fee” or other names as may be determined by us.

  3. Charges for all other services not listed, such as International Direct Dial (IDD) and International Roaming will not be deducted from the Monthly Fee and will be charged separately. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.

  4. We reserve the right to amend or change the tariffs at any time during the Contract Period.

  5. The Service cannot be combined with other package unless stated otherwise.

  6. Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”.

  7. If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer. We do not provide any warranty claim on the device.

  8. The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate this Postpaid Plan provided all outstanding charges have been settled.

  9. If you are an existing U Mobile prepaid customer and you wish to switch to this Postpaid Plan, you may retain your phone number. Any remaining SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited and any content subscription services which are part of your previous prepaid plan will be automatically terminated. However, any credit remaining may be carried over to this Postpaid Plan up to a maximum value of RM100 to offset bill payment. Any credit balance exceeding the sum of RM100 will be automatically forfeited.

  10. If you have subscribed to any voice or SMS Postpaid Add-on Pack, when you change your rate plan, any unused quota from the voice or SMS Postpaid Add-on Pack will be forfeited without refund.

  11. Upon activation of your new rate plan:

    1. if your new rate plan has an unlimited voice service bundle:

      1. your subscription of any voice Postpaid Add-on Pack on your previous rate plan will be terminated. You will be charged with the full monthly charges of the Postpaid Add-on Pack and any unused quota on the voice Postpaid Add-on Pack will be forfeited without refund.

      2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged with the full charges for the SMS Postpaid Add-on Pack:

        1. for the previous subscription on your previous rate plan; and

        2. for the renewed subscription on your new rate plan.

    2. if your new rate plan is not bundled with any unlimited voice service bundle, and if you have previously subscribed to any voice or SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed voice or SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged for the full monthly charges for the voice of or SMS Postpaid Add-on Pack:

      1. for the previous subscription on your previous rate plan; and

      2. for the renewed subscription on your new rate plan.

  12. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.

  13. Any add-on services bundled together with the Postpaid plan(s) are governed by separate terms and conditions, which are published on www.u.com.my.

  14. Miscellaneous

    15. Advance Access Fee is the amount which equals to the Monthly Fee

    Contract Period is the pre-agreed duration for which you are required to subscribe to the Services.

    Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.


    Version : 14 February 2020
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