Hero + Hero Sale

50% off your second unlimited line

Learn More

#CONFIRMSURE UNLIMITED at only RM99

#CONFIRMSURE UNLIMITED at only RM99

#CONFIRMSURE UNLIMITED at only RM99

#CONFIRMSURE UNLIMITED at only RM99

Hero + Hero Sale

50% off your second unlimited line

Learn More

#CONFIRMSURE UNLIMITED at only RM99

#CONFIRMSURE UNLIMITED at only RM99

Hero + Hero Sale

50% off your second unlimited line

Learn More
Unlimited HERO P79 Unlimited HERO P99
Unlimited HERO P79 Unlimited HERO P99
Unlimited HERO P79 Unlimited HERO P99
Introducing
Watch, watch, and then watch some more! Keep streaming your favourite videos, shows, and movies on YouTube, Netflix, iflix, and more with VIDEO-ONZ.
Bring endless music to your ears with unlimited streaming on popular apps like JOOX, Apple Music & many more via MUSIC-ONZ!
Stay in touch at all times with unlimited calls to all networks.
Additional 20GB of high-speed data PLUS 1GB ROAM-ONZ.
Switch to U Buy Now Other HERO postpaid plans

Choose from 4 incredible HERO postpaid plans –
P48, P68, P79 & P99

Find Out More

The Power's In Your Hands

Switch Now
Upsize Online

Let’s get streamyyy!

The Unlimited HERO P79 is made for streamers & dreamers.

New
Unlimited HERO P79
RM79
Monthly Fee
Buy Buy Now
20GB
Internet
Voice
(all-net)
UNLIMITED
Free Data for
Social Apps
UNLIMITED
WhatsApp & WeChat
Free Data for
Music Streaming
UNLIMITED
Free Data for
Video Streaming
UNLIMITED
Free Data for
Waze
UNLIMITED
Free Data for Roaming
1GB in 12 countries
 
Telco D 80

RM80
Monthly Fee
10GB+10GB Weekend 1
Internet
Voice
(all-net)
UNLIMITED
Free Data for
Social Apps
-
Free Data for
Music Streaming
5GB
Free Data for
Video Streaming
-
Free Data for
Waze
-
Free Data for
Roaming
No free roaming (RM10/month)
Telco C Plan C80

RM80
Monthly Fee
10GB+10GB Weekend 2
Internet
Voice
(all-net)
UNLIMITED
Free Data for
Social Apps
UNLIMITED
Whatsapp & Wechat
Free Data for
Music Streaming
-
Free Data for
Video Streaming
30GB 4
Free Data for
Waze
-
Free Data for
Roaming
No free roaming (RM38/day)
Telco M Plan M98

RM98
Monthly Fee
15GB+15GB Weekend 3
Internet
Voice
(all-net)
UNLIMITED
Free Data for
Social Apps
-
Free Data for
Music Streaming
-
Free Data for
Video Streaming
-
Free Data for
Waze
-
Free Data for
Roaming
No free roaming (RM38/day)
  • Limited usage from every Saturday 12.00AM to Sunday 11.59PM only.
  • Limited usage from every Saturday 12.00AM to Sunday 11.59PM only. Total weekend quota will be divided equally on each weekend.
  • Limited usage from every Saturday 12.01AM to Sunday 11.59PM and is applicable for usages on 4G network only.
  • Valid for 12 months only.

KEEP YOUR ACCOUNT IN CHECK WITH THE MYUMOBILE APP.

The MyUMobile App is your one-stop app for everything U Mobile. Here’s what you could do with the app:

View your voice, SMS and data balance.
Pay your postpaid bills and buy add-ons.
Find and claim U Card Rewards and more.
Download MyUmobile App:
Android
iOS
Memperkenalkan
Tonton, tonton dan tonton lagi! Strim video, drama dan filem kegemaran anda di Youtube, Netflix, iflix dan banyak lagi dengan VIDEO-ONZ.
Layan lagu sepuas hati dengan data tanpa had untuk strim muzik di aplikasi popular seperti JOOX, Apple Music dan banyak lagi via MUSIC-ONZ!
Kekal berhubung sepanjang masa dengan panggilan tanpa had ke semua rangkaian.
Tambahan 20GB data kelajuan tinggi dan 1GB ROAM-ONZ.
Beralih ke U Beli Sekarang Pelan Pascabayar HERO Lain

Pilih dari HERO Postpaid –
P48, P68, P79 & P99

Info

KUASA DALAM TANGAN ANDA

Tukar Sekarang
Naik Taraf

JOM STRIM!!!

Unlimited HERO P79 untuk mereka yang suka strim video dan muzik.

Terbaru
Unlimited HERO P79
RM79
Yuran Bulanan
Beli Beli
20GB
Internet
Panggilan
Ke semua rangkaian:
TANPA HAD
Data Percuma untuk Aplikasi Sosial
TANPA HAD
WhatsApp & WeChat
Data Percuma untuk Strim Musik
TANPA HAD
Data Percuma untuk Strim Video
TANPA HAD
Data Percuma untuk Waze
TANPA HAD
Data Percuma untuk Perantauan
1GB di 12 negara
 
Telco D 80
RM80
Yuran Bulanan
10GB + 10GB Weekend 1
Internet
Panggilan
Ke semua rangkaian:
TANPA HAD
Data Percuma untuk Aplikasi Sosial
-
Data Percuma untuk Strim Musik
5GB
Data Percuma untuk Strim Video
-
Data Percuma untuk Waze
-
Data Percuma untuk Perantauan
Tiada perantauan percuma (RM10/sebulan)
Telco C 80
RM80
Yuran Bulanan
10GB + 10GB Weekend 2
Internet
Panggilan
Ke semua rangkaian:
TANPA HAD
Data Percuma untuk Aplikasi Sosial
TANPA HAD
WhatsApp & WeChat
Data Percuma untuk Strim Musik
-
Data Percuma untuk Strim Video
30GB 4
Data Percuma untuk Waze
-
Data Percuma untuk Perantauan
Tiada perantauan percuma (RM38/sehari)
Telco M 98
RM98
Yuran Bulanan
15GB + 15GB Weekend 3
Internet
Panggilan
Ke semua rangkaian:
TANPA HAD
Data Percuma untuk Aplikasi Sosial
-
Data Percuma untuk Strim Musik
-
Data Percuma untuk Strim Video
-
Data Percuma untuk Waze
-
Data Percuma untuk Perantauan
Tiada perantauan percuma (RM38/sehari)
  • Penggunaan terhad dari hari Sabtu 12.00 pagi ke hari Ahad 11.59 malam sahaja.
  • Penggunaan terhad dari hari Sabtu 12.00 pagi ke hari Ahad 11.59 malam sahaja. Jumlah kuota hujung minggu akan dibahagikan secara sama rata untuk setiap hujung minggu.
  • Penggunaan terhad dari hari Sabtu 12.00 pagi ke hari Ahad 11.59 malam dan hanya sah untuk penggunaan rangkaian 4G sahaja.
  • Sah untuk 12 bulan sahaja.

URUSKAN AKAUN ANDA DENGAN APLIKASI MYUMOBILE

Aplikasi MyUMobile adalah aplikasi semua dalam satu yang mudah diguna. Dengan aplikasi MyUMobile, anda boleh:

Lihat baki panggilan, SMS dan data.
Bayar bil pascabayar dan beli servis tambahan.
Cari dan tuntut ganjaran U Card yang berdekatan.
Muat turun aplikasi MyUMobile:
Android
iOS
推介
连续不断观赏，观赏，再观赏! 串流你最喜爱的视频, 娱乐节目及影片，全尽在YouTube、Netflix、iflix及更多 VIDEO-ONZ。
为你带来无穷无尽的音乐享受！仅需透过无限量串流至最热门的App，如Joox、 Apple Music及更多！
透过无限量语音通话至所有通讯台，让你无时无刻保持联系。
20GB的高速数据，再加1GB ROAM-ONZ。
转台至U 立即购买 其他HERO后付配套

HERO Postpaid P48、P68、P79 及P99
配套任你挑选。

了解更多

决定权就在你手里

立即转台
立即升级

开启你的无限串流之旅。

让Unlimited HERO P79成为你的串流伙伴。

全新
Unlimited HERO P79
RM79
月费
立即签购 立即签购
20GB
高速数据
语音通话
至所有通讯台:
无限量
免费社交应用数据
无限量
Whatsapp & Wechat
免费音乐串流数据
无限量
免费视频串流数据
无限量
免费Waze数据
无限量
免费漫游数据
指定12个国家可获得1GB
 
Telco D Plan D80

RM80
月费
10GB+10GB 周末 1
数据
语音通话
至所有通讯台:
无限量
免费社交应用数据
-
免费音乐串流数据
5GB
免费视频串流数据
-
免费Waze数据
-
免费漫游数据
无免费漫游(RM10/每月)
Telco C Plan C80

RM80
月费
10GB+10GB 周末 2
数据
语音通话
至所有通讯台:
无限量
免费社交应用数据
无限量
Whatsapp & Wechat
免费音乐串流数据
-
免费视频串流数据
30GB 4
免费Waze数据
-
免费漫游数据
无免费漫游 (每天RM38)
Telco M Plan M98

RM98
月费
15GB+15GB 周末 3
数据
语音通话
至所有通讯台:
无限量
免费社交应用数据
-
免费音乐串流数据
-
免费视频串流数据
-
免费Waze数据
-
免费漫游数据
无免费漫游 (每天RM38)
  • 只限用于每逢星期六12AM至星期日11.59pm。
  • 只限用于每逢星期六12AM至星期日11.59pm。 总周末数据将被平分至每个周末。
  • 只限用于每逢星期六12AM至星期日11.59pm。 只限用于4G网络。
  • 优惠为期12个月。

透过MyUMobile App查看你的帐户

MyUMobile App是集齐所有U Mobile服务的一站式应用程式。通过App你可以：

查阅你的通话、短信及数据用量。
缴清你的后付配套账单和加购其他额外配套。
查询并领取U Card奖赏及更多。
下载MyUMobile App 应用程式：
Android
iOS
Introducing
With Unlimited HERO P99, you can stream at full speed with no speed cap.
The evil ways of counting GBs are over! Unlimited HERO P99 is unlimited all the way!
Stay in touch anytime, anywhere with unlimited calls to all networks!
Save your family and friends by sharing 30GB worth of data via mobile hotspot!*
*Applicable for Share 20 member line.
Switch to U Buy Now Other HERO postpaid plans

Choose from 4 incredible HERO postpaid plans –
P48, P68, P79 & P99

Find Out More

The Power's In Your Hands

Switch Now
Upsize Online

Unlimited hero p99 stands out from the rest

Compare and behold! The Unlimited HERO P99 is truly the ultimate unlimited postpaid plan.

Unlimited HERO P99
RM99
Monthly Fee
UNLIMITED
Internet (No Speed Cap)
Voice
(all-net)
UNLIMITED
Free Data for Roaming
3GB in 12 countries
 
Telco C 98

RM98
Monthly Fee
Limited data quota
50% data for weekend usage only 1
Voice
(all-net)
UNLIMITED
Free Data for Roaming
No free roaming
(RM38/day)
Telco M 98

RM98
Monthly Fee
Limited data quota
50% data for 4G weekend usage only 2
Voice
(all-net)
UNLIMITED
Free Data for Roaming
No free roaming
(RM38/day)
Telco D 110

RM110
Monthly Fee
25GB
+ Unlimited Weekend 3
Voice
(all-net)
UNLIMITED
Free Data for Roaming
5GB in 10 countries
Note (Restriction of other telco):
  • Limited usage from every Saturday 12.00AM to Sunday 11.59PM only. Total weekend quota will be divided equally on each weekend.
  • Limited usage from every Saturday 12.01AM to Sunday 11.59PM and is applicable for usages on 4G network only.
  • Limited usage from every Saturday 12.00AM to Sunday 11.59PM only.

KEEP YOUR ACCOUNT IN CHECK WITH THE MYUMOBILE APP.

The MyUMobile App is your one-stop app for everything U Mobile. Here’s what you could do with the app:

View your voice, SMS and data balance.
Pay your postpaid bills and buy add-ons.
Find and claim U Card Rewards and more.
Download MyUmobile App:
Android
iOS
Memperkenalkan
Tak perlu risau, dengan Unlimited HERO P99, anda boleh strim sepuas hati dengan kelajuan penuh
Masa untuk mengira GB sudah berlalu. Nikmati data tanpa had dengan Unlimited HERO P99!
Kekal berhubung dimana sahaja anda berada pada setiap waktu dengan panggilan tanpa had ke semua rangkaian
Selamatkan keluarga anda dari kehabisan data. Kongsi 30GB data melalui hotspot mudah alih!*
*Sah untuk semua talian ahli Share 20

*Sah untuk semua talian ahli Share 20

Beralih ke U Beli Sekarang Pelan Pascabayar HERO lain

Pilih dari HERO Postpaid –
P48, P68, P79 & P99

Info

KUASA DALAM TANGAN ANDA

Tukar Sekarang
Naik Taraf

PELAN TANPA HAD TERBAIK. UNLIMITED HERO P99

Bandingkan sendiri dan lihat kehebatan pelan Unlimited HERO P99!

Unlimited HERO P99
RM99
Yuran Bulanan
TANPA HAD
Internet (Kelajuan Tanpa Had)
Panggilan
Ke semua rangkaian
TANPA HAD
Data Percuma untuk Perantauan
3GB di 12 negara
 
Telco C 98

RM98
Yuran Bulanan
Kuota data terhad
50% Data untuk penggunaan hujung minggu sahaja 1
Panggilan
Ke semua rangkaian:
TANPA HAD
Data Percuma untuk Perantauan
Tiada perantauan percuma
(RM38/sehari)
Telco M 98

RM98
Yuran Bulanan
Kuota data terhad
50% Data 4G untuk penggunaan hujung minggu sahaja 2
Panggilan
Ke semua rangkaian:
TANPA HAD
Data Percuma untuk Perantauan
Tiada perantaun percuma
(RM38/sehari)
Telco D 110

RM110
Yuran Bulanan
25GB
+ Tanpa Had di Hujung Minggu 3
Panggilan
Ke semua rangkaian:
TANPA HAD
Data Percuma untuk Perantauan
5GB di 10 negara
Nota (Sekatan telco lain):
  • Penggunaan terhad dari hari Sabtu 12.00 pagi ke hari Ahad 11.59 malam sahaja. Jumlah kuota hujung minggu akan dibahagikan secara sama rata untuk setiap hujung minggu.
  • Penggunaan terhad dari hari Sabtu 12.00 pagi ke hari Ahad 11.59 malam dan hanya sah untuk penggunaan rangkaian 4G sahaja.
  • Penggunaan terhad dari hari Sabtu 12.00 pagi ke hari Ahad 11.59 malam sahaja.

URUSKAN AKAUN ANDA DENGAN APLIKASI MYUMOBILE

Aplikasi MyUMobile adalah aplikasi semua dalam satu yang mudah diguna. Dengan aplikasi MyUMobile, anda boleh:

Lihat baki panggilan, SMS dan data.
Bayar bil pascabayar dan beli servis tambahan.
Cari dan tuntut ganjaran U Card yang berdekatan.
Muat turun aplikasi MyUMobile:
Android
iOS
推介
Unlimited HERO P99 让你享受无速度上限的数据。
计算数据流量的时代已过! Unlimited HERO P99 给你无限量数据!
无时无刻保持联系，无限量通话至所有通讯台!
救救你的家人与朋友，共享30GB移动热点!*
*也用于全部Share 20附属线。
转台至U 立即购买 其他HERO后付配套

HERO Postpaid P48、P68、P79 及P99
配套任你挑选。

了解更多

决定权就在你手里

立即转台
立即升级

更出众的Unlimited HERO P99

终极无限量Unlimited HERO P99配套是真正的无限量

Unlimited HERO P99
RM99
月费
无限量
高速数据(无速度上限)
语音通话
至所有通讯台:
无限量
免费漫游数据
指定12个国家可免费获得3GB
 
Telco C 98

RM98
月费
有限数据流量
50%流量只限周末使用! 1
语音通话
至所有通讯台:
无限量
免费漫游数据
无免费漫游
(RM38/day)
Telco M 98

RM98
月费
有限数据流量
50% 4G流量只限周末使用! 2
语音通话
至所有通讯台:
无限量
免费漫游数据
无免费漫游
(RM38/day)
Telco D 110

RM110
月费
25GB数据
+ 无限量周末使用 3
语音通话
至所有通讯台:
无限量
免费漫游数据
指定10个国家可免费获得5GB
备注 (其他电讯公司所受的限制):
  • 只限每逢星期六午夜12时至星期日晚上11时59分使用。周末总配额将平均分配给同一月份内的各个周末。
  • 只限每逢星期六午夜12时至星期日晚上11时59分，只适用于4G网络。
  • 只限每逢星期六午夜12时至星期日晚上11时59分使用。

透过MyUMobile App查看你的帐户

MyUMobile App是集齐所有U Mobile服务的一站式应用程式。通过App你可以：

查阅你的通话、短信及数据用量。
缴清你的后付配套账单和加购其他额外配套。
查询并领取U Card奖赏及更多。
下载MyUMobile App 应用程式：
Android
iOS
FAQ T&C FAQ T&C

Hero Postpaid

All Malaysians and foreigners above 18 years old. The plans are available for new registrations, mobile number portability (MNP) port-ins, prepaid to postpaid conversions and change of rate plans.
*Foreigners and Permanent Resident ( PR ) are required to pay upfront payment and additional RM500 deposit upon sign up.

Yes, you can carry forward up to RM100 of your prepaid credit to offset bill payment. Any credit balance exceeding RM100 will be automatically forfeited.

Yes. Please visit www.u.com.my/tnc/199 for more details.

An upfront payment is made at the point of registration. It will then be deducted against your first month’s bill statement and you will only be required to pay any balance due under your first month’s bill statement.

Upfront Payment is an advance payment equivalent to the monthly fee made when you first sign up any Postpaid/Broadband plans. Eg: P99 (RM99), P79 (RM79), P48 (RM48). This payment will be collected upon signing up for your desired plan, and will be used to off-set your first monthly bill. It is not refundable.

Advance Access Fee will be reflected in your first month’s bill and is refundable upon service termination request. It will be refunded after off-set your outstanding payments (if any).

Access Fee is for the subscription of the plan (Eg: P99 = RM99/mth) and is charged on a monthly basis.

Advance Access Fee is charged in advance to your account and will be shown in your first month bill. Advance Access Fee may be used to off-set any outstanding charges upon bill due date. You may require to pay a further advance fee in an amount that we determine upon utilization of your Advance Access Fee. Any remaining balance of the advance fee will be refunded to you without interest if you terminate your postpaid plan, provided all outstanding charges have been settled.

For any upgrade and downgrade of rate plans, the initial Advance Access Fees will be refunded to you and the new Advance Access Fee for the new rate plan will be charged to your bill statement. The Stamp Duty and Upfront Payment will not be collected again.

All voice and SMS allocation within the rate plan bundle will be pro-rated based on activation date. Data allocation will not be prorated. This is not applicable for Share 10 & Share 20.

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

If you currently have a Share 50 line and you wish to retain Share line under your new P79 account, you are required to convert to a Share 20 plan. If you currently have a Share 20 line, you may carry forward to your new account.

HERO Postpaid Plans

HERO Postpaid Plans (U28, P38, P48, P68, P79)
Postpaid Plans Hero U28 Hero P38 Hero P48 Hero P68 Hero P79
Monthly Fees RM28 RM38 RM48 RM68 RM79
What's in my Bundle?
Networks U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)
High-Speed Internet 3GB 4GB 5GB 15GB 20GB
Voice 50mins/month Unlimited (All-Networks) Unlimited (All-Networks) Unlimited (All-Networks) Unlimited (All-Networks)
SMS 100 200 N/A N/A N/A N/A
Subsequent Pay-As-You-Use Charges after Bundle is consumed
Charging Block 30sec/block
Voice Call 9sen/30sec 10sen/30sec N/A N/A N/A N/A
Voice Mail (/call) 18sen
Video Call (/min) 18sen 30sen 18sen 30sen 18sen 30sen 18sen 30sen 18sen 30sen
SMS 5sen 12sen 3sen 8sen 3sen 8sen 10sen 10sen 10sen 10sen
MMS 20sen 30sen 20sen 30sen 20sen 30sen 20sen 30sen 20sen 30sen
Internet No extra charges after exceeding data limit


Hero Plus Member Line
Share 20 Share 50
Monthly Fees
(Up to 3 SIMs)		 RM20 per Member RM50 per Member
Voice 30 min/day (on-net) Unlimited (all-net)
Internet Share from principal 3GB
(Shareable with Principal)

  1. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.
  2. All Postpaid plans including member lines with unlimited voice service bundle are subject to our Fair Usage Policy.
  3. All voice minutes bundled only apply to domestic mobile/fixed on-net and off-net usage and excludes video calls, IDD, International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999) and 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
  4. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual customers and not for commercial use. In amplification of the Fair Usage Policy, the Service shall not be:
    1. re-sold, rented or utilised in any other way;
    2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
    3. used for wholesale or for SIM boxing or aggregate minutes on our network;
    4. used in connection with a device, software or application which re-routes calls;
    5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or
    6. used for any other activity that U Mobile considers to be non-standard usage.
  5. The following plans will be bundled with unlimited Internet quota for:
    1. P68 plan for Facebook, Instagram, Twitter, WhatsApp, WeChat and Facebook Messenger; and
    2. P79 plan for WhatsApp and WeChat.
  6. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.
  7. You may subscribe up to 3 member lines, either “Share 20” or “Share 50”, depending on the plan that you have signed up. For Share 50, upfront payment is required for each Share 50 member line subscribed. If you subscribe up to 3 Share 50 member lines, you are required to sign-up for auto-debit of the monthly charges for the principal and the member lines using your credit card. If you subscribe to Share 50, your credit limit will be increased automatically upon activation of each member line.

General Postpaid Plan
  1. This Postpaid Plan is available as a bundled service with a device or as a stand-alone service (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Fair Use Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.
  2. You must pay the Monthly Fee in full even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may also be referred to as “Monthly Commitment Fee”, “Monthly Access Fee” or other names as may be determined by us.
  3. Charges for all other services not listed, such as International Direct Dial (IDD) and International Roaming will not be deducted from the Monthly Fee and will be charged separately. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
  4. We reserve the right to amend or change the tariffs at any time during the Contract Period.
  5. The Service cannot be combined with other package unless stated otherwise.
  6. Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”.
  7. If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer. We do not provide any warranty claim on the device.
  8. The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate this Postpaid Plan provided all outstanding charges have been settled.
  9. If you are an existing U Mobile prepaid customer and you wish to switch to this Postpaid Plan, you may retain your phone number. Any remaining SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited and any content subscription services which are part of your previous prepaid plan will be automatically terminated. However, any credit remaining may be carried over to this Postpaid Plan up to a maximum value of RM100 to offset bill payment. Any credit balance exceeding the sum of RM100 will be automatically forfeited.
  10. If you have subscribed to any voice or SMS Postpaid Add-on Pack, when you change your rate plan, any unused quota from the voice or SMS Postpaid Add-on Pack will be forfeited without refund.
  11. Upon activation of your new rate plan:
    1. if your new rate plan has an unlimited voice service bundle:
      1. your subscription of any voice Postpaid Add-on Pack on your previous rate plan will be terminated. You will be charged with the full monthly charges of the Postpaid Add-on Pack and any unused quota on the voice Postpaid Add-on Pack will be forfeited without refund.
      2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged with the full charges for the SMS Postpaid Add-on Pack:
        1. for the previous subscription on your previous rate plan; and
        2. for the renewed subscription on your new rate plan.
    2. if your new rate plan is not bundled with any unlimited voice service bundle, and if you have previously subscribed to any voice or SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed voice or SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged for the full monthly charges for the voice of or SMS Postpaid Add-on Pack:
      1. for the previous subscription on your previous rate plan; and
      2. for the renewed subscription on your new rate plan.
  12. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.
  13. Any add-on services bundled together with the Postpaid plan(s) are governed by separate terms and conditions, which are published on www.u.com.my.
  14. Miscellaneous
    15. Advance Access Fee is the amount which equals to the Monthly Fee
    Contract Period is the pre-agreed duration for which you are required to subscribe to the Services.
    Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

    Last Update: 29 August 2018

SPOTIFY Premium Promotion FAQ

HERO Postpaid P79 subscribers can enjoy Free 6 months Spotify Premium subscription through bill rebates. Please refer to ‘U Mobile Complimentary Spotify Premium Promotion Terms and Conditions’ for more info.

This offer starts from 23rd January 2018 00:00:00 and ends on 31st March 2018 23:59:59.

Any individual who signs up for HERO Postpaid P79 plan and subscribes to Spotify Premium through U Mobile billing with their P79 account during the Promotion Period are eligible to for this Promotion. Share lines under P79 plan are not eligible for this promotion.

  • If your existing Spotify Premium subscription is paid through U Mobile billing, you will automatically enjoy the monthly rebate as long as you sign up for P79 within the Promotion Period and stay active on this plan throughout the rebate validity period from 23 January onwards.
  • If you are currently subscribed to Spotify Premium through other channels, cancel your subscription and subscribe to Spotify Premium through U Mobile postpaid billing within the Promotion Period. Refer to ‘Spotify Premium Step-by-Step subscription guide’ for more details.

No, once you have successfully subscribed to Spotify Premium through U Mobile billing, your Spotify Premium subscription and full rebate will be automatically renewed every month.

Your subscription is automatically renewed and charged to your bill on monthly basis unless you unsubscribe before your next renewal. You will have the option to unsubscribe Spotify Premium after the 6 months rebate by managing your subscription at MyUMobile App- Digital Goods and Services.

6 times of full monthly rebate will be credited into your Postpaid account following successful renewal and charging of Spotify Premium subscription. The rebate will be indicated in your U Mobile postpaid bill.

Please note that under certain circumstances, delay in the rebate may happened. Kindly contact our Customer Service at 1318 to seek further assistance.

You will only be able to enjoy the Promotion as long as you remain active on your P79 plan throughout the rebate validity period of 6 months. This Promotion is no longer valid if you change rate plan, port-out or terminate your line during rebate period.

  • Yes. However, you will need to subscribe to Spotify Premium through U Mobile billing within the Promotion period to be entitled for this Promotion.
  • However, if your free Spotify Premium trial is subscribed through U Mobile, your subscription will automatically be converted to regular Spotify Premium subscription after trial ends and your Spotify Premium Promotion will start from then.

Unlimited HERO Postpaid

No. There is no contract for P99.

P99 is designed for smartphone usage only.

Yes. P99 includes FREE 30GB mobile hotspot with no speed cap.

You can continue to use mobile hotspot at a reduced speed of up to 64kbps.

Yes, you can sign up maximum of 3 member lines of Share 20.

You may share up to 30GB data with Share 20 member line(s). However, please note that 30GB allocation for principal’s mobile hotspot usage and member line data sharing will be consumed from the same bucket.

If you currently have a Share 50 line and you wish to retain this line under your new P99 account, you are required to convert this line to a Share 20 plan. If you currently have a Share 20 line, you may carry forward this line to your new account.

No. All unlimited data and calls are available for domestic usage only. Standard IDD rate and roaming charges apply.

Roam-Onz provides customers with free 3GB data roaming for use in 12 popular countries. Click here for more info.

No. You are not able to opt-out from this free service.

Unlimited HERO Postpaid

Unlimited HERO P99
Postpaid Plan Unlimited Hero P99
Monthly Fees
RM99
What's in my Bundle
Networks
U Mobile to U Mobile
(On-Net)
U Mobile to Other Networks
(Off-Net)
High Speed Internet
Unlimited
Mobile Hotspot/Data Sharing
30GB
Voice
Unlimited to all networks
SMS
N/A
Pay-As-You-Use-Charges
Voice Mail (/call)
18sen
Video Call (/min) 18sen 30sen
SMS 10sen 10sen
MMS 20sen 30sen

Hero Plus Member Line
Share 20
Monthly Fees
Up to 3SIMs
RM20 per Member
On-net
Off-ne
Voice
30min / day
N/A
High-Speed Internet
Share 30GB from principal
  1. All voice minutes bundled only apply to domestic mobile/fixed on-net and off-net usage and excludes video calls, IDD, International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999) and 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.
  2. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual customers and not for commercial use. In amplification of the Fair Usage Policy, the Service shall not be:
    1. re-sold, rented or utilised in any other way;
    2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;
    3. used for wholesale or for SIM boxing or aggregate minutes on our network;
    4. used in connection with a device, software or application which re-routes calls;
    5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or
    6. used for any other activity that U Mobile considers to be non-standard usage.
  3. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.
  4. You may subscribe up to 3 Share 20 member lines under P99. The mobile hotspot data quota available for the principal line and the data quota for sharing with Share 20 member line(s) will be drawn from the Mobile Hotspot/Data-Sharing bucket. After the data quota from the Mobile Hotspot/Data Sharing bucket is fully utilised, data speed will be managed.
  5. You can use P99 via smartphones only and no other devices including MiFi and USB dongle. However, your Share 20 member line(s) under P99 plan can be used via MiFi or USB dongle. U Mobile may from time to time change the device requirement for P99 based on its discretion.
  6. P99 includes unlimited Video-Onz with standard definition video streaming. You will not be able to unsubscribe Video-Onz under P99 as it is a default feature of P99.
  7. Peer-to-peer (P2P) usage for P99 is up to 64kbps.
  8. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.

General Postpaid Plans
  1. This Postpaid Plan is available as a bundled service with a device or as a stand-alone service (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Fair Use Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.
  2. You must pay the Monthly Fee in full even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may also be referred to as “Monthly Commitment Fee”, “Monthly Access Fee” or other names as may be determined by us.
  3. Charges for all other services not listed, such as International Direct Dial (IDD) and International Roaming will not be deducted from the Monthly Fee and will be charged separately. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.
  4. We reserve the right to amend or change the tariffs at any time during the Contract Period.
  5. The Service cannot be combined with other package unless stated otherwise.
  6. Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”.
  7. If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer. We do not provide any warranty claim on the device.
  8. The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate this Postpaid Plan provided all outstanding charges have been settled.
  9. If you are an existing U Mobile prepaid customer and you wish to switch to this Postpaid Plan, you may retain your phone number. Any remaining SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited and any content subscription services which are part of your previous prepaid plan will be automatically terminated. However, any credit remaining may be carried over to this Postpaid Plan up to a maximum value of RM100 to offset bill payment. Any credit balance exceeding the sum of RM100 will be automatically forfeited.
  10. If you have subscribed to any voice or SMS Postpaid Add-on Pack, when you change your rate plan, any unused quota from the voice or SMS Postpaid Add-on Pack will be forfeited without refund.
  11. Upon activation of your new rate plan:
    1. if your new rate plan has an unlimited voice service bundle:
      1. your subscription of any voice Postpaid Add-on Pack on your previous rate plan will be terminated. You will be charged with the full monthly charges of the Postpaid Add-on Pack and any unused quota on the voice Postpaid Add-on Pack will be forfeited without refund.
      2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged with the full charges for the SMS Postpaid Add-on Pack:
        1. for the previous subscription on your previous rate plan; and
        2. for the renewed subscription on your new rate plan.
    2. if your new rate plan is not bundled with any unlimited voice service bundle, and if you have previously subscribed to any voice or SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed voice or SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged for the full monthly charges for the voice of or SMS Postpaid Add-on Pack:
      1. for the previous subscription on your previous rate plan; and
      2. for the renewed subscription on your new rate plan.
  12. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.
  13. Any add-on services bundled together with the Postpaid plan(s) are governed by separate terms and conditions, which are published on www.u.com.my.
  14. Miscellaneous
    15. Advance Access Fee is the amount which equals to the Monthly Fee.
    Contract Period is the pre-agreed duration for which you are required to subscribe to the Services.
    Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with
    Access Fee or Monthly Access Fee in www.u.com.my or in your bill

Last Update: 29 August 2018
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