Unlimited HERO Made For U

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There’s a HERO for everyone

Heroes come in all shapes and sizes. But they all share the same purpose - to rescue you from bad plans.

USP
UNLIMITED
HIGH-SPEED DATA
Got a need for speed? Surf with
Unlimited Data at high-speed on our
Unlimited HERO P99 and P139 plans.
USP
UNLIMITED CALLS ALL
DAY, EVERYDAY
For when you want to keep your
friends updated in real life and
not on Instagram.
USP
ROAM
THE WORLD
FREE data for roaming in up to 36
destinations across 5 continents
with Unlimited HERO plans.
USP
DATA FOR
SHARING
Come to the rescue of your fam,
friends, or even strangers with up
to 50GB mobile hotspot data.
USP
FREE
GoInsure 3
Enjoy FREE insurance coverage
for the 1st month with
all Unlimited HERO plans!
USP
SPREAD THE
UNLIMITED LOVE
There’s enough Unlimited
goodness to go around, so share it
with up to 3 lines at only
RM20/line with Share 20!

Unlimit Yourself Today

with our Unlimited HERO plans that come with limitless data and FREE Roaming data, so you can
keep sharing while you roam the world!




P139 RM139 /month
Unlimited High-Speed Data
Unlimited Calls
To All Networks
ROAMONZ GLOBAL™36 Destinations 3GB Data*

Special Promo
Get share 20 line
RM20
RM1/month
Mobile Hotspot
50GB Data
Free GoInsure 3 Coverage1
Free 1 month
Video Streaming Quality
Unlimited HD
SMS Rates
To U Mobile
10 sen/ SMS
To Other Networks
10 sen/ SMS
Buy Now Switch To U
Upsize Now
P99 RM99 /month
Unlimited High-Speed Data
Unlimited Calls
To All Networks
ROAMONZ™ 12 Destinations 3GB Data
Get Share 20 Line
RM20/month
Mobile Hotspot
30GB Data
Free GoInsure 3 Coverage1
Free 1 month
Video Streaming Quality
Unlimited Data
SMS Rates
To U Mobile
10 sen/ SMS
To Other Networks
10 sen/ SMS
Buy Now Switch To U
Upsize Now
P79 RM79 /month
VIDEOONZ™ Unlimited Data
MUSICONZ™ Unlimited Data
WhatsappWeChat
Unlimited Data
20GB
High-Speed Data
Unlimited Calls
To All Networks
Get Share 20 Line
RM20/month
ROAMONZ™ 12 Destinations 1GB Data
Waze
Unlimited Data
Free GoInsure 3 Coverage1
Free 1 month
SMS Rates
To U Mobile
10 sen/ SMS
To Other Networks
10 sen/ SMS
Buy Now Switch To U
Upsize Now


* Enjoy free Roam-Onz Global™ for 24 months when you sign up for Unlimited HERO P139. Limited time offer.
1 Free GoInsure 3 coverage is applicable only upon successful enrolment.
Terms and conditions apply.





See more plans

P48 RM48/month
5GB High-Speed Data
Unlimited Calls
To All Networks
Free GoInsure 3 Coverage1
Free 1 month
VIDEOONZ™5GB Data
MUSICONZ™ Unlimited Data
APPONZ™ Unlimited Data
Waze
Unlimited Data
SMS Rates
To U Mobile
3 sen/ SMS
To Other Networks
8 sen/ SMS
Buy Now Switch To U
Upsize Now
P38 RM38/month
4GB High-Speed Data
Unlimited Calls
To All Networks
Free GoInsure 3 Coverage1
Free 1 month
Waze
Unlimited Data
SMS Rates
To U Mobile
3 sen/ SMS
To Other Networks
8 sen/ SMS
Buy Now Switch To U
Upsize Now
U28 RM28/month
3GB High-Speed Data
FREE 50 min Calls to all Networks
FREE 100 SMS to U Mobile
FREE 200 SMS to Other Networks
Add-On a U10 Line
RM10/month
Free GoInsure 3 Coverage1
Free 1 month
VIDEOONZ™3GB Data
MUSICONZ™ Unlimited Data
APPONZ™ Unlimited Data
Waze
Unlimited Data
Call Rates
To U Mobile
9 sen/ 30 sec
To Other Networks
10 sen/ 30 sec
SMS Rates
To U Mobile
5 sen/ SMS
To Other Networks
12 sen/ SMS
Buy Now Switch To U
Upsize Now

1 Free GoInsure 3 coverage is applicable only upon successful enrolment.
Terms and conditions apply.

  • Get FREE* coverage up to RM13,000 with postpaid plans


    *For the 1st month upon successful enrolment only. Terms and conditions apply.
  • Learn More

  • Dapatkan perlindungan PERCUMA* sehingga RM13,000 dengan pelan pascabayar


    *Untuk bulan pertama selepas pendaftaran yang berjaya sahaja. Tertakluk pada terma dan syarat.
  • Info Lanjut

  • 签购后付配套并免费*享有高达RM13,000的保障


    *只限注册成功后的首个月。须符合条规。
  • 更多详情

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FAQs T&C
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HERO Postpaid

All Malaysians and foreigners above 18 years old. The plans are available for new registrations, mobile number portability (MNP) port-ins, prepaid to postpaid conversions and change of rate plans.
*Foreigners and Permanent Resident ( PR ) are required to pay upfront payment and additional RM500 deposit upon sign up.

An upfront payment is made at the point of registration. It will then be deducted from your first month’s bill statement and you will only be required to pay any balance due under your first month’s bill statement.

Upfront Payment is an advance payment equivalent to the monthly fee made when you first sign up any Postpaid/Broadband plans. Eg: P99 (RM99), P79 (RM79), P48 (RM48). This payment will be collected upon signing up for your desired plan, and will be used to off-set your first monthly bill. It is not refundable.

Advance Access Fee will be reflected in your first month’s bill and is refundable upon service termination request. It will be refunded after off-set your outstanding payments (if any).

The initial Advance Access Fees will be refunded to you and the new Advance Access Fee for the new rate plan will be charged to your bill statement. The Stamp Duty and Upfront Payment will not be collected again.

All voice and SMS allocation within the rate plan bundle will be pro-rated based on activation date. Data allocation will not be prorated. This is not applicable for Share 10 & Share 20.

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

If you currently have a Share 50 line and you wish to retain Share line under your new P79 account, you are required to convert to a Share 20 plan. If you currently have a Share 20 line, you may carry forward to your new account.

No. All monthly bundled Minutes and Data are only available for domestic usage only.

30-seconds charging block.

Unlimited HERO P139

Unlimited HERO P139 is a Postpaid Plan that provides worry-free connectivity with Unlimited Data, Unlimited Calls, 3GB Roam-Onz Global™ and 50GB hotspot data quota (can be shared with up to 3 member lines).

Customers who sign up for Unlimited HERO P139 during the promotion period will get 3GBs of Roam-Onz Global™ (36 countries) to roam around the world FREE for 24 months from the month of activation.

This promotion is available to new, existing and port-in customers; and open to all Malaysians and Non-Malaysian citizens above 18 years old. Non-Malaysian citizens are required to pay a RM500 deposit upon sign up.

You will no longer enjoy Roam-Onz Global™ if you change your rate plan.

You will enjoy FREE Roam-Onz Global™ for 24 months if you change your existing rate plan to Unlimited HERO P139 during the promotion period.

Roam-Onz™ covers 12 countries across Asia and Australia. Roam-Onz Global™ covers 36 countries across 5 continents in Asia, Africa, North America, Australia and Europe.

Unlimited HERO P139 enables you to enjoy a better viewing experience with high definition streaming.

If you currently have a Share 50 line that you wish to retain under your new Unlimited HERO P139 account, you are required to convert it to a Share 20 or GX50 plan. If you currently have a Share 20 line, you may carry it forward to your new account.

No, there is no contract for Unlimited HERO P139.

Contract freedom allows you to terminate your service at any time. However, if you terminate or downgrade your current plan, or change to another rate plan before the expiry of your commitment period, the following will be applicable:

  1. For customers who have paid the Upfront Payment amount (not entitled for the upfront payment waiver), your remaining monthly subsidy rebate will be forfeited.

  2. For customers who are entitled to the upfront payment waiver, you are required to refund the balance of the device subsidy (upfront payment). The balance of device subsidy will be calculated as per the following: Subsidy amount (upfront payment) / Commitment Period x remaining number of months. The remaining number of months will include the month during which you terminated the Service. (Example: If you have signed up for an iPhone XS with Unlimited HERO P139, and terminate on the 7th month, you are required to refund RM1,056 / 24months x 18 months = RM792.

  3. UPackage: If a subscriber wishes to terminate or opt for an early settlement of their UPackage plan, you will need to pay off the remaining device balance, which is equivalent to the device selling price minus the total instalments paid. Example: U Mobile Selling Price for Apple iPhone XR 64GB: RM3,270 Termination on the 7th month (You would have been billed 8 times for the device instalment) RM 3,270 – RM920 (RM115 x 8 instalments billed) = RM2,350 (Remaining device instalment balance amount to be paid off).

Filter:

HERO Postpaid Plans

HERO Postpaid Plans (U28, P38, P48, P68, P79)


Postpaid Plans Hero U28 Hero P38 Hero P48 Hero P68 Hero P79
Monthly Fees RM28 RM38 RM48 RM68 RM79
What's in my Bundle?
Networks U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)		 U Mobile to U Mobile
(On-Net)		 U Mobile to Other Networks
(Off-Net)
High-Speed Internet 3GB 4GB 5GB 15GB 20GB
Voice 50mins/month Unlimited (All-Networks) Unlimited (All-Networks) Unlimited (All-Networks) Unlimited (All-Networks)
SMS 100 200 N/A N/A N/A N/A
Subsequent Pay-As-You-Use Charges after Bundle is consumed
Charging Block 30sec/block
Voice Call 9sen/30sec 10sen/30sec N/A N/A N/A N/A
Voice Mail (/call) 18sen
Video Call (/min) 18sen 30sen 18sen 30sen 18sen 30sen 18sen 30sen 18sen 30sen
SMS 5sen 12sen 3sen 8sen 3sen 8sen 10sen 10sen 10sen 10sen
MMS 20sen 30sen 20sen 30sen 20sen 30sen 20sen 30sen 20sen 30sen
Internet No extra charges after exceeding data limit


Hero Plus Member Line
Share 20 Share 50
Monthly Fees
(Up to 3 SIMs)		 RM20 per Member RM50 per Member
Voice 30 min/day (on-net) Unlimited (all-net)
Internet Share from principal 3GB
(Shareable with Principal)

  1. Monthly bundled all-net/other network minutes will be pro-rated if subscription period is less than a month.

  2. All voice minutes bundled only apply to domestic mobile/fixed on-net and off-net usage and excludes video calls, IDD, International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (e.g.: 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999) and 02-prefix numbers for border calls to Singapore and 080-prefix numbers for border calls to Brunei.

  3. All voice minutes bundled shall be used strictly as part of normal everyday mobile voice usage for individual customers and not for commercial use. The Service shall not be:

    1. re-sold, rented or utilised in any other way;

    2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to-machine communication;

    3. used for wholesale or for SIM boxing or aggregate minutes on our network;

    4. used in connection with a device, software or application which re-routes calls;

    5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability for other customers to access our network; or

    6. used for any other activity that U Mobile considers to be non-standard usage.

  4. The following plans will be bundled with unlimited Internet quota for:

    1. P68 plan for Facebook, Instagram, Twitter, WhatsApp, WeChat and Facebook Messenger; and

    2. P79 plan for WhatsApp and WeChat.

  5. U Mobile at its sole and absolute discretion reserves the right at any time without being liable to you to suspend or terminate the Service if you are found to be in violation of the Terms.

  6. You may subscribe up to 3 member lines, either “Share 20” or “Share 50”, depending on the plan that you have signed up. For Share 50, upfront payment is required for each Share 50 member line subscribed. If you subscribe up to 3 Share 50 member lines, you are required to sign-up for auto-debit of the monthly charges for the principal and the member lines using your credit card. If you subscribe to Share 50, your credit limit will be increased automatically upon activation of each member line.

  7. U Mobile may block or restrict the use of the device during the Subsidy Period if:
    1. U Mobile suspects that you have committed fraud;

    2. U Mobile finds that you have committed fraud; or

    3. despite our reminders, you have failed to remit the Monthly Fees of selected rate plan for a continuous period of three (3) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.

  8. U Mobile may unblock the use of the device upon receipt of the outstanding payment and upon your request to unblock the use of the device, if your device use is blocked due to non-payment of the Monthly Fees of selected rate plan.

  9. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.

  10. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.


General Postpaid Plan

  1. This Postpaid Plan is available as a bundled service with a device or as a stand-alone service (Service) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form. You must comply with those Terms of Service including our Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the Terms) all of which are available on www.u.com.my.

  2. You must pay the Monthly Fee in full even if you do not use the Service to the full value for the month. No part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may also be referred to as “Monthly Commitment Fee”, “Monthly Access Fee” or other names as may be determined by us.

  3. Charges for all other services not listed, such as International Direct Dial (IDD) and International Roaming will not be deducted from the Monthly Fee and will be charged separately. Unless specifically stated otherwise, monthly data and bundled minutes are only applicable for domestic usage and will not be available during Roaming.

  4. We reserve the right to amend or change the tariffs at any time during the Contract Period.

  5. The Service cannot be combined with other package unless stated otherwise.

  6. Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”.

  7. If you have bought any device or accessories from us or our dealers, all claims relating to those products are covered by the warranty, if any, offered by the relevant manufacturer. We do not provide any warranty claim on the device.

  8. The Advance Access Fee is charged in advance to your account and will be shown in your first month bill. If you do not pay your bill by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate this Postpaid Plan provided all outstanding charges have been settled.

  9. If you are an existing U Mobile prepaid customer and you wish to switch to this Postpaid Plan, you may retain your phone number. Any remaining SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited and any content subscription services which are part of your previous prepaid plan will be automatically terminated. However, any credit remaining may be carried over to this Postpaid Plan up to a maximum value of RM100 to offset bill payment. Any credit balance exceeding the sum of RM100 will be automatically forfeited.

  10. If you have subscribed to any voice or SMS Postpaid Add-on Pack, when you change your rate plan, any unused quota from the voice or SMS Postpaid Add-on Pack will be forfeited without refund.

  11. Upon activation of your new rate plan:

    1. if your new rate plan has an unlimited voice service bundle:

      1. your subscription of any voice Postpaid Add-on Pack on your previous rate plan will be terminated. You will be charged with the full monthly charges of the Postpaid Add-on Pack and any unused quota on the voice Postpaid Add-on Pack will be forfeited without refund.

      2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged with the full charges for the SMS Postpaid Add-on Pack:

        1. for the previous subscription on your previous rate plan; and

        2. for the renewed subscription on your new rate plan.

    2. if your new rate plan is not bundled with any unlimited voice service bundle, and if you have previously subscribed to any voice or SMS Postpaid Add-on Pack, you will be re-subscribed to the same pack. The re-subscribed voice or SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle. You will be charged for the full monthly charges for the voice of or SMS Postpaid Add-on Pack:

      1. for the previous subscription on your previous rate plan; and

      2. for the renewed subscription on your new rate plan.

  12. Your actual download speed and data capacity will vary and may be slower and are affected but not limited, by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability. If your total download and upload use per month exceeds any applicable allocated data allowance, we will manage your bandwidth by reducing your speed.

  13. Any add-on services bundled together with the Postpaid plan(s) are governed by separate terms and conditions, which are published on www.u.com.my.

  14. Miscellaneous

    15. Advance Access Fee is the amount which equals to the Monthly Fee

    Contract Period is the pre-agreed duration for which you are required to subscribe to the Services.

    Monthly Fee is the monthly fee that you are required to pay for your Postpaid Plan and may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.


    Version : 14 February 2020

Unlimited Hero P99 & P139 Postpaid Plan

Postpaid Plan Unlimited Hero P139 Unlimited Hero P99
Monthly Fees RM139 RM99
High-Speed Internet Unlimited Unlimited
Mobile Hotspot/ Data-Sharing 50GB 30GB
Voice Unlimited to all networks Unlimited to all networks
P99 or P139 Member - Share 20
Monthly Fees (up to 3 SIMs) RM20 per member
High-Speed Internet High-Speed Internet Share from principal's 50GB Hotspot quota Share from principal's 30GB Hotspot quota
Pay-As-You-Use Charge
Pay-As-You-Use Charge U Mobile to U Mobile U Mobile to Other Networks U Mobile to U Mobile U Mobile to Other Networks
(On-Net) (Off-Net) (On-Net) (Off-Net)
Voice Mail (per call) 18sen 18sen 18sen 18sen
Voice Call (per min) 18sen 30sen 18sen 30sen
SMS 10sen 10sen 10sen 10sen
MMS 20sen 30sen 20sen 30sen
Voice for Share 20 - Free 30min / day 10sen 30min / day 10sen


General

  1. Phone Bundle or Standalone Service

    1. These Unlimited HERO P99 and P139 Postpaid Plans are available as a bundled service with a smartphone (P99 or P139 Phone Bundle) or as a stand-alone service (P99 or P139) and is supplied according to the Terms of Service in our Postpaid Sign-Up Form, which includes our Privacy Policy. These additional terms and conditions and any add-on services such as voice or SMS Postpaid Add-on Packs are governed by separate terms and conditions (collectively, the Terms), all of which are available on www.u.com.my.

    2. You can use P99 or P139 via smartphones only and no other devices, such as a MiFi and USB dongle. However, your Share 20 member line(s) under P99 or P139 can be used via MiFi or USB dongle. We may from time to time change the device requirements for P99 or P139 at our absolute discretion.

  2. Voice

    1. The voice service applies to domestic mobile, domestic fixed on-net and off-net usage and excludes video calls, MMS, International Direct Dial (IDD), International Roaming, Voicemail (1311) or calls to special numbers/premium numbers (namely 1300 / 1500 / 1508 / 1600 / 1700 / 1900 / 103 and 800).

    2. You must only use the voice service strictly as part of normal everyday mobile voice usage and not for commercial use. P99 or P139 shall not be:

      1. re-sold, rented or utilised in any other way;

      2. used for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, application-to-person communication, continuous calling for extended period of time, auto-dialling, machine-to- machine communication;

      3. used for wholesale or for SIM boxing or aggregate minutes on our network;

      4. used in connection with a device, software or application which re-routes calls;

      5. used to set up switch devices which could keep a line open potentially for hours and limiting the ability of other customers to access our network; or

      6. used for any other activity that U Mobile considers to be non-standard usage.

    3. In addition to our other rights and remedies, we may suspend or terminate your P99 or P139 if you breach any of the Terms.

  3. Data

    1. Peer-to-peer (P2P) usage for P99 or P139 is up to 64kbps.

    2. When there is a network failure, your normal (non-hotspot) data usage may inadvertently be deducted from your mobile hotspot quota. You acknowledge the possibility of this happening and agree not to hold us liable.

    3. Data is only applicable for domestic usage and will not be available when you are roaming overseas.

  4. Share 20 member lines

    You may subscribe up to 3 Share 20 member lines under P99 or P139. The data quota for sharing with Share 20 member line(s) will be drawn from the Mobile Hotspot/Data-Sharing bucket. After the data quota from the Mobile Hotspot/Data Sharing bucket is fully utilised, data speed will be managed.

  5. U Mobile prepaid upgrade to P99 or P139

    If you are an existing U Mobile prepaid customer and you switch to P99 or P139, you may retain your phone number. Any content subscription services which were part of your previous prepaid plan will be automatically terminated and any remaining or unused SMS, voice minutes or data allowance to which you are entitled under the previous prepaid plan will be forfeited. However, any credit remaining, up to a maximum value of RM100, may be carried over to P99 or P139 to offset your subsequent bill payments. Any credit balance exceeding the sum of RM100 will automatically be forfeited.

Monthly Fee/Advance Access Fee

  1. You must pay the Monthly Fee in full even if you do not use P99 or P139 to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill.

  2. Charges for all other services not listed in Table A above, such as IDD and International Roaming will not be deducted from the Monthly Fee and will be charged separately in addition to the Monthly Fee.

  3. The Advance Access Fee (which is the amount equal to the Monthly Fee) is charged in advance to your account and will be shown in your first month’s bill. If you do not pay any of your bills by the due date, this Advance Access Fee may be used to offset any outstanding charges. Upon such offset, you are required to pay an additional amount to make up for any shortfall in the Advance Access Fee, so that the full amount of the Advance Access Fee is maintained at all times. Any remaining balance of the Advance Access Fee will be refunded to you without interest if P99 or P139 is terminated after all outstanding charges have been settled.

  4. Upon activation of P99 or P139:

    1. your subscription of any voice Postpaid Add-on Pack on your previous U Mobile rate plan will be terminated. You will be charged the full monthly charges of the Postpaid Add-on Pack and any unused quota on the earlier voice Postpaid Add-on Pack will be forfeited without any refund.

    2. if you have previously subscribed to any SMS Postpaid Add-on Pack, you will be re-subscribed to the same SMS Postpaid Add-on Pack. The re-subscribed SMS Postpaid Add-on Pack will have a refreshed quota and will be valid until the last day of your bill cycle and any unused quota from the earlier SMS Postpaid Add-on Pack will be forfeited without any refund. You will be charged with the full charges for the SMS Postpaid Add-on Pack:

      1. for the previous subscription on your previous U Mobile rate plan; and

      2. for the renewed subscription on P99 or P139.

  5. All prices stated in these Terms are exclusive of all current and future taxes and other similar charges such as service tax, goods and services tax, sales tax and value added tax that may be imposed by any authority.

P99 or P139 Phone Bundle

    1. All P99 or P139 Phone Bundle subscribers are required to pay an upfront payment and device price upon sign up. The upfront payment will vary depending on the device model that you have chosen as shown in www.u.com.my.

    2. For Non-Malaysian citizens, a deposit of RM500 is required to be paid upon sign up, in addition to the upfront payment and device price. When P99 or P139 is terminated, this deposit will be refunded free of interest after all outstanding charges have been paid.

  2. Once you have paid the upfront payment upon sign up, that upfront payment will then be reflected as a monthly rebate in your monthly bills throughout the Subsidy Period of 24 months from your first bill, subject to the bill cycle.

  3. The upfront payment will be waived if at the time you register for the P99 or P139 Phone Bundle, you have fulfilled the upfront payment waiver criteria set by U Mobile. Eligibility of upfront payment waiver is solely at U Mobile’s own discretion.

  4. If you terminate the P99 or P139 Phone Bundle or change to another rate plan at any time within the Subsidy Period, the following will apply:

    1. For subscribers who are not entitled to the upfront payment waiver and have paid for the upfront payment, your remaining monthly rebate will be forfeited.

    2. For subscribers who are entitled to the upfront payment waiver and no upfront payment is required to be made, you are required to refund the balance of the device subsidy amount. The device subsidy amount is equivalent to the upfront payment amount. The balance of device subsidy will be calculated as follows:
      Device subsidy amount / Subsidy Period x remaining numbers of months.
      The remaining number of months will be deemed to include the month during which you terminated the P99 or P139 Phone Bundle.

  5. All claims relating to your smartphone, which is part of the P99 or P139 Phone Bundle and which are covered by the warranty, if any, should be referred to the relevant manufacturer. We do not provide any warranty claim on any device.

  6. U Mobile may block or restrict the use of the device during the Subsidy Period if:

    1. U Mobile suspects that you have committed fraud;

    2. U Mobile finds that you have committed fraud; or

    3. despite our reminders, you have failed to remit the Monthly Fees of your chosen rate plan for a continuous period of three (3) consecutive months from the activation of the device plan or any other period as determined by U Mobile from time to time.

  7. U Mobile may unblock the use of the device upon receipt of the outstanding payment and upon your request to unblock the use of the device, if your device use is blocked due to non-payment of the Monthly Fees of your chosen rate plan.

  8. If your device is blocked due to fraud or suspected fraud, you may be requested to contact U Mobile’s customer service for further instructions.

  9. You remain liable for the Monthly Fees if you lose your device, if your account is barred or suspended, or if your use of device is blocked, for any reason.

P139 Roam-Onz GlobalTM Promo

  1. This U Mobile ‘P139 Roam-Onz GlobalTM Promo’ Promotion (“Promotion”) by U Mobile Sdn Bhd (“U Mobile”) will commence at 00:00 on 05 December 2018 and continue until further notice (“Promotion Period”).

  2. By participating in this Promotion, you agree to be bound by all the Promotion terms and conditions below (“Terms and Conditions”) and Roam-Onz GlobalTM terms and conditions which are accessible at u.my/rog.

  3. Promotion Eligibility & Mechanics:
    This Promotion is open to all Active subscribers who sign up for P139 during the Promotion Period. “Active” means you are still able to make and receive calls.

    To participate in this Promotion:

    1. Sign up for P139 during the Promotion Period and get Roam-Onz GlobalTM free for 24 months upon activation.

    2. Roam-Onz GlobalTM quota is refreshed on a monthly basis, in accordance with the bill cycle of your P139 plan.

    3. If there is any change of rate plan, Roam-Onz GlobalTM will be replaced with the Roam-OnzTM offer, subject to the Roam-OnzTM terms and conditions.

    4. Upon the expiry of the Promotion Period, the applicable monthly subscription fees of Roam-Onz GlobalTM will be charged.

    5. If you opt-out from Roam-Onz GlobalTM during the Promotion Period, the Promotion will cease to apply. Any subscription of Roam-Onz GlobalTM thereafter will be subject to the applicable monthly subscription fees.

Version : 14 February 2020
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