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YOUR TICKET TO ROAM THE WORLD
WITH

Roam-Onz Global™ is your passport to worry-free roaming in 36 destinations across 5 continents. Roam-Onz Global™ is available exclusively
with Unlimited HERO P139 postpaid plan to give you 3GBs of roaming data every month at no extra charge - perfect for world travellers like you.


has got you covered in
36 destinations across 5 continents!

Preferred Roaming Operator

Optus


Handset display

Optus

Preferred Roaming Operator

Hutchison 3


Handset display

3 AT

Preferred Roaming Operator

Banglalink


Handset display

Banglalink / BGDBL

Preferred Roaming Operator

Progresif / DST


Handset display

PCSB / B-Mobile / DST

Preferred Roaming Operator

Cellcard


Handset display

Cellcard / CamGSM

Preferred Roaming Operator

Bell / Telus


Handset display

Bell / Telus

Preferred Roaming Operator

China Unicom


Handset display

China Unicom

Preferred Roaming Operator

Hutchison 3


Handset display

3 DK

Preferred Roaming Operator

Orange


Handset display

EGY MobiNiL / ORANGE EG

Preferred Roaming Operator

Free Mobile / Bouygues


Handset display

Free / Bouygtel

Preferred Roaming Operator

Hutchison 3


Handset display

Hutchison 3

Preferred Roaming Operator

Bharti Airtel


Handset display

airtel

Preferred Roaming Operator

Hutchison 3 / Indosat


Handset display

3 / Indosat

Preferred Roaming Operator

EIR


Handset display

Meteor

Preferred Roaming Operator

Vodafone


Handset display

Vodafone IT

Preferred Roaming Operator

SoftBank


Handset display

SoftBank

Preferred Roaming Operator

Beeline


Handset display

Beeline

Preferred Roaming Operator

Bite


Handset display

Bite LV

Preferred Roaming Operator

Bite


Handset display

Bite LT

Preferred Roaming Operator

MPT


Handset display

MPT

Preferred Roaming Operator

Vodafone


Handset display

Vodafone NL

Preferred Roaming Operator

Telenor


Handset display

Telenor PK

Preferred Roaming Operator

SMART


Handset display

SMART

Preferred Roaming Operator

P4


Handset display

P4 / Play / PLUS GSM

Preferred Roaming Operator

Beeline


Handset display

Beeline

Preferred Roaming Operator

Zain


Handset display

Zain SA

Preferred Roaming Operator

StarHub / Singtel


Handset display

StarHub / Singtel

Preferred Roaming Operator

KTF / SK Telecom


Handset display

KT / SK Telecom

Preferred Roaming Operator

Hutchison 3


Handset display

Hutch

Preferred Roaming Operator

Hutchison 3


Handset display

3 SE

Preferred Roaming Operator

Taiwan Mobile


Handset display

TW MOBILE / TWN GSM

Preferred Roaming Operator

True Move / AWN


Handset display

TRUE / TH3G+ / AWN

Preferred Roaming Operator

Hutchison 3


Handset display

3 UK

Preferred Roaming Operator

Lifecell


Handset display

Lifecell

Preferred Roaming Operator

AT&T


Handset display

AT&T

Preferred Roaming Operator

Vietnamobile / Viettel


Handset display

Vietnamobile / Viettel

Roam-Onz Global™ is available exclusively with Unlimited HERO P139 postpaid plan. Sign up before 28 February 2019 to enjoy 24 months free data for roaming in
36 destinations across 5 continents.

Roam-Onz Global™ is automatically activated for all eligible customers. Just make sure you meet the following requirements.

  1. Be one of the Unlimited HERO
    P139 postpaid customers. Not on it yet?

    Sign Up Now

  2. Activate international
    roaming.

    How to activate

  3. Connect to our preferred
    roaming operators

Operating system:
-

  1. Go to Settings > Wireless and Networks > More settings

  2. Select Mobile Networks

  3. Under Network Operators, select Search Networks

  4. Select our preferred roaming operators

  1. Go to Settings > Carrier

  2. UNCHECK the Automatic option – a list of available operators will be shown

  3. Select our preferred roaming operators

  1. Go to Settings > Mobile Network

  2. Under Network Selection, select Manual

  3. Select our preferred roaming operators

  1. Go to Settings > Network Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

  1. Go to Options > Network and Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

Out of data? No Worries!
Add on more data quota with U Data Roam!

Just leave your data settings on and once you run out of Roam-Onz data, you will be automatically subscribed to a U Data Roam package.

Don’t need U Data Roam? Here’s how you can turn off your Data Roaming to avoid being automatically subscribed.

  1. Tap on “Settings”

  2. Select “Cellular or Mobile Data”

  3. Select “Cellular Data Options or Mobile Data Options”

  4. Slide off “Data Roaming” & disable "LTE" service

Get the complete details on U Data Roam

Learn More

Stay connected with free data when you travel

Your postpaid plan now comes with roaming data at no extra charge!! Simply activate international roaming before you travel and connect to our preferred roaming partner to take advantage of this offer.

Valid for all data services
Available in 12 countries
No charge for Roam-Onz quota

Roam-Onz is available at these 12 countries

Country
 Preferred Roaming Operator Handset display
?
The handset display will appear on your mobile phone’s display, indicating that you are connected to our roaming partner.
Australia
Optus Optus
Bangladesh
Banglalink Banglalink / BGDBL / Sheba
Cambodia
Cellcard Cellcard / MobiTel / MT-KHM / MobiTel KHM / KHM 01 / 456-01
Hong
Kong
Hutchison 3 Hutchison 3
India
Bharti Airtel airtel
Indonesia
Hutchison 3 3 / IND HCPT / IND 89 / 510 89
Indosat Ooredoo INDSATOREEDO / INDOSAT
Laos
Beeline Tigo Lao / Tigo / Beeline / Laos / 45708
Philippines
Smart SMART
Singapore
StarHub STARHUB / SGP05 / 525-05
Singtel Singtel
South
Korea
KTF / SK Telecom Olleh / SK Telecom / KOR SK Telecom / 450 05
Taiwan
Taiwan Mobile TAIWAN MOBILE / TW MOBILE / TWN GSM / PACIFIC / TWN GSM1800 / TWN97 / ROC 97 / 466 97 / TW 97 / TCC
Thailand
True Move TRUE / TH3G+ / True-H 3G+ /52000

How to enjoy Roam-Onz

Roam-Onz™ is automatically activated for all eligible customers. Just make sure you meet the following requirements.

  1. Be on an eligble plan.

  2. Activate international roaming.

    How to activate

  3. Connect to our preferred roaming operators

Eligible Rate Plans Roam-Onz quota
P68 500MB / month
P79 1GB / month
P99 3GB / month
i90, Ultimate Device 90, U Premium 5GB / month
i130, Ultimate Device 130, U Platinum 8GB / month

How to select our preferred roaming operators

Operating system:
-

  1. Go to Settings > Wireless and Networks > More settings

  2. Select Mobile Networks

  3. Under Network Operators, select Search Networks

  4. Select our preferred roaming operators

  1. Go to Settings > Carrier

  2. UNCHECK the Automatic option – a list of available operators will be shown

  3. Select our preferred roaming operators

  1. Go to Settings > Mobile Network

  2. Under Network Selection, select Manual

  3. Select our preferred roaming operators

  1. Go to Settings > Network Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

  1. Go to Options > Network and Connections

  2. Select Mobile Networks

  3. Under Network Selection, select Manual

  4. Select our preferred roaming operators

Out of data? No Worries!
Add on more data quota with U Data Roam!

Just leave your data settings on and once you run out of Roam-Onz data, you will be automatically subscribed to a U Data Roam package.

Don’t need U Data Roam? Here’s how you can turn off your Data Roaming to avoid being automatically subscribed.

  1. Tap on “Settings”

  2. Select “Cellular or Mobile Data”

  3. Select “Cellular Data Options or Mobile Data Options”

  4. Slide off “Data Roaming” & disable "LTE" service

Get the complete details on U Data Roam
Learn More
FAQs T&C
Filter:
Roam-Onz Global™

Roam-Onz Global™

Roam-Onz Global™ is a roaming data service available in 36 countries. Please click Roam Onz Global™ for complete listing.

It is RM30 per month. Customer who sign up P139 before 28 February 2019 will get it free for 24 months.

Roam-Onz Global™ is a data roaming service which does not include Voice and SMS.

The quota is exclusively for Principal line only and not shareable with Member lines.

You may check via MyUMobile app or by dialing *118# from your phone. There will be SMS notifications when the quota usage reaches 80%, 95% and 100%.

It will automatically trigger subscription of U Data Roam daily pass. It is a chargeable service at RM10 (Roam-Onz™ countries) or RM36 (U Data Roam countries) per day per country.

Please turn OFF “Data Roaming” in your Phone Settings.

There is no need to unsubscribe from U Data Roam. Just turn OFF “Data Roaming” in the phone Settings before expiry of the daily pass. Please refer to U Data Roam T&C for exact expiry time.

During the P139 Roam Onz Global™ Promotion, the Unsubscribe function will not be made available.

No. It is exclusively for P139 rate plan.

Filter:
Roam-Onz Global™

Roam-Onz Global™

General
  1. The Roam-Onz Global (“Service”) is a data roaming offer which allows you to enjoy Roam-Onz data quota while on roaming at selected countries.
  2. This Service is not applicable for voice and SMS service.
  3. This Service is an add-on service which carries a recurring monthly subscription fee of RM30/month, which is chargeable until the Service is cancelled.
  4. The subscription fee will not be pro-rated during the month of activation and during the month of cancellation.
  5. The Service is available to P139 U Mobile postpaid subscribers (principal lines only).
  6. The Service is not applicable for member and supplementary lines.
  7. The Service cannot be transferred to any other mobile numbers.
  8. The Service is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with those terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant postpaid subscription plan and these additional terms and conditions (collectively, the "Terms") all of which are available on www.u.com.my.
  9. We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.
  10. The Service cannot be combined with any other offers unless expressly stated.

Activation and Charges
  1. To enjoy the Service you have to:
    1. activate your international roaming service before you travel; and
    2. subscribe to the Service; and
    3. manually connect to either one of the preferred roaming operator’s networks when you are on roaming at the respective countries:

      No. Country Preferred Roaming Operator
      1 Australia Optus
      2 Australia Hutchison
      3 Bangladesh Bangalink
      4 Brunei DST
      Brunei Progresif Mobile
      5 Cambodia Cellcard
      6 Canada Bell
      Canada Rogers
      7 China Unicom
      8 Denmark Hutchison
      9 Egypt Orange
      10 France Free
      11 Hong Kong Hutchison 3
      12 India Bharti Airtel
      13 Indonesia Hutchison
      Indonesia Indosat Ooredoo
      14 Ireland EIR
      15 Italy Vodafone
      16 Japan Softbank
      17 Laos Beeline
      18 Lithuania Hutchison
      19 Myanmar MPT
      20 Netherlands Vodafone
      21 Pakistan Telenor
      22 Philippines Smart
      23 Poland P4
      24 Russia Beeline
      25 Saudi Arabia Zain
      26 Singapore StarHub
      Singapore Singtel
      27 South Korea SK Telecom
      28 South Korea KTF
      29 Sri Lanka Hutchison
      30 Sweden Hutchison
      31 Taiwan Taiwan Mobile
      32 Thailand True Move
      Thailand AWN
      33 UK Hutchison
      34 Ukraine Hutchison
      35 USA AT&T
      36 Vietnam Vietnamobile
      Vietnam Viettel

  2. If you do not connect to the preferred roaming network specified above, you will not be able to connect to the internet while on roaming. However, you may still use voice and SMS service subject to the applicable charges imposed by the roaming operator you connect to.
  3. Once you connect to the network above based on the country you are in, you may use your roaming data quota allocated based on your existing postpaid plans (“Roam-Onz Global Quota”). For example, if you are subscribed to P139 plan, your Roam-Onz Global Quota is 3GB. You may continue to use the Roam-Onz Global Quota on roaming at the countries listed above if you are connected to the preferred roaming operator’s network.
  4. You may check your Roam-Onz Quota’s usage while on roaming by
    1. Dialing *118#; or
    2. using the MyUMobile App
  5. You may cancel the Service at any time by dialling *118#. Upon cancellation, the Service will be de-activated and any continued usage in the respective countries will incur additional charges applicable for U Data Roam service (refer Paragraph 6(ii) below), depending on the countries you are in.
  6. The monthly subscription fee for the Service is RMRM139/month.
  7. Upon full utilisation of your Roam-Onz Quota:
    1. we will notify you via SMS and your Roam-Onz service is no longer applicable until the quota is refreshed at the next billing cycle
    2. ii. if you continue to use data roaming, you will automatically subscribe to the daily U Data Roam service (UDR10 or UDR36). The UDR10 is chargeable at RM10 per-day per-country, and UR36 is chargeable at RM36 per-day per country, and subject to UDR’s terms and conditions which are accessible at http://www.u.com.my/tnc/150.
  8. The mobile internet roaming service is subject to the preferred roaming operator’s network availability.

Updated: 03 January 2019
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