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eSIM

A NEW WAY TO GET CONNECTED

An eSIM is an embedded SIM that’s built into a tiny chip within your device. With eSIM, you no longer need a physical SIM card to use data or making calls. Simply scan a QR code and activate your eSIM to get connected to our U Mobile network.

HERE IS WHY YOU SHOULD ACTIVATE eSIM

NEXT LEVEL CONVENIENCE

Switch between two lines easily without having to physically switch SIM cards.

SUPPORTS DUAL SIM

Don’t have a Dual SIM device? No problem.
Store multiple profiles and switch between them easily on one device.

EFFORTLESS DEVICE ACTIVATION

Getting connected to our U Mobile network has never been more simple.

eSIM IS COMPATIBLE WITH ALL THESE DEVICES!

iPhone 13 Pro Max

iPhone 13 Pro

iPhone 13

iPhone 13 mini

iPhone 12 Pro Max

iPhone 12 Pro

iPhone 12

iPhone 12 mini

Samsung Galaxy Note20 5G

Samsung Galaxy Note20 Ultra 5G

HUAWEI P40 5G

HUAWEI P40 Pro 5G

iPhone SE

Samsung Galaxy S20

Samsung Galaxy S20+

Samsung Galaxy S20 Ultra 5G

iPhone 11 Pro Max

iPhone 11 Pro

iPhone 11

iPhone XS

iPhone XS MAX

iPhone XR

READY TO ACTIVATE YOUR eSIM?

STEP 1

Get eSIM online or walk into your nearest U Mobile Store.

You can get your eSIM from our online store with a device bundle or request for eSIM from the participating U Mobile stores.

GET eSIM ONLINE
View Stores

STEP 2

Let's activate your eSIM.

Here's how you set up eSim on your IOS and Android device:

Activate on iPHONE
Activate on Samsung

STEP 3

Your eSIM is now activated!

You’re now connected to our U Mobile network.
Start enjoying dual SIM capabilities on your device!

SET UP YOUR eSIM AT THESE U MOBILE STORES TODAY!

Berjaya Times Square Experience Centre

G17, Ground Floor, East Wing, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.

Monday - Sunday, 10:00am - 10:00pm

Get Directions >

Berjaya Times Square Experience Centre

No. 1-10, Level 1, Berjaya Times Square, No. 1, Jalan Imbi, 55100 Kuala Lumpur.

Monday - Sunday, 10:00am - 10:00pm

Get Directions >

U Mobile Store, Aeon AU2 Shopping Centre

G11, Aeon AU2 Shopping Centre, No 6, Jalan Taman Setia Wangsa, AU2, Bandar Baru Ampang, Mukim Ulu Kelang, 54200 Kuala Lumpur

Sunday - Thursday, 10.00am 10.00pm
Friday - Saturday, 10.00am - 10.30pm

Get Directions >

U Mobile Store, Bukit Tinggi, Klang

B-G-10, Ground Floor, Bbt One, Lebuh Batu Nilam 2, Bandar Bukit Tinggi,41200 Klang, Selangor.

Monday - Friday, 9:00am - 5:30pm
Saturday, 9:00am - 1:00pm
Sunday & Public Holidays: Closed

Get Directions >

U Mobile Store, Sunway Pyramid

Lot F1.26, 1st Floor, Sunway Pyramid, No. 3, Jalan Pjs 11/15, Bandar Sunway, 46150 Petaling Jaya, Selangor.

Monday - Sunday, 10:00am - 10:00pm

Get Directions >

U Mobile Store, 1 Utama Shopping Centre

LG313C, 1Utama Shopping Centre (new Wing), 1, Persiaran Bandar Utama, Bandar Utama, 47100 Petaling Jaya, Selangor.

Sunday - Thursday, 10.00am 10.00pm
Friday - Saturday, 10.00am - 10.30pm

Get Directions >

U Mobile Store, Ipoh Parade Mall

S36, 2nd Floor, Ipoh Parade Mall, 105, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak.

Monday - Sunday, 10:00am - 10:00pm

Get Directions >

U Mobile Store, Queensbay Mall

2F- 33A & 35 (2nd Floor), Queensbay Mall, 100, Persiaran Bayan Indah, Bayan Lepas, 11900, Pulau Pinang.

Monday - Sunday, 10:00am - 10:30pm

Get Directions >

U Mobile Store, Seberang Jaya

No. 50, Ground Floor, Jalan Todak 2, 13700 Seberang Jaya, Pulau Pinang.

Monday - Friday, 9:00am - 5:30pm
Saturday, 9:00am - 1:00pm
Sunday & Public Holidays: Closed

Get Directions >

U Mobile Store, Taman Molek, Johor Bahru

Ground Floor, No. 73, Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor.

Monday - Friday, 9:00am - 5:30pm
Saturday, 9:00am - 1:00pm
Sunday & Public Holidays: Closed

Get Directions >

U Mobile Store, Seremban

Ground Floor, No. 135-1, Jalan Tun Dr. Ismail, 72000 Seremban, Negeri Sembilan

Monday - Friday, 9:00am - 5:30pm
Saturday, 9:00am - 1:00pm
Sunday & Public Holidays: Closed

Get Directions >

U Mobile Store, Melaka

No.3, Ground Floor, Jalan Merdeka, Taman Melaka Raya, 75250 Melaka.

Monday - Friday, 9:00am - 5:30pm
Saturday, 9:00am - 1:00pm
Sunday & Public Holidays: Closed

Get Directions >

ACTIVATE YOUR eSIM ON iPHONE

Connect to a WiFi network and go
to your iPhone Settings.
Tap on Cellular or
Mobile Data.
Tap on Add Cellular or
Add Data Plan.
Scan the unique QR code provided to install your eSIM profile and you’re all set!

*Make sure your iPhone is updated to iOS 12.1.1 or later.

ACTIVATE YOUR eSIM ON SAMSUNG

Go to your Settings and tap on Connections.
Tap on SIM Card Manager.
Select Add Mobile Plan.
If no plan can be found, select
Add Using QR Code and scan
the QR code provided.
Once the plan has been detected,
tap Add to download and
install the plan.
Select OK to turn on the plan.
Once the setup and activation is
complete, your eSIM will appear
on your SIM Card Manager.

GET YOUR eSIM ONLINE WITH A DEVICE BUNDLE!

Go to your Online Store and pick out an eSIM-compatible device.
On the purchase page, select eSIM as your SIM Type.
Sign in or create an account to choose your new number and register a plan.
Complete the checkout process and look out for the QR code in your delivery confirmation e-mail or Online Store account dashboard.

*Please login to your Online Store account to view your account dashboard

FAQ T&C

I accidentally removed my eSIM profile/reset my phone. Can I restore my eSIM profile?

A new eSIM profile is required. You may walk in to the nearest U Mobile Stores and request for an eSIM replacement. Prevailing charges applies.

My device was stolen/lost. What should I do?

Please call our Contact Centre hotline immediately to report the loss of device. Do note that your mobile line will be barred to prevent unauthorised usage. Alternatively, you may walk-in to any U Mobile Stores to report the loss of device and request for an eSIM replacement (prevailing charges applies).

eSIM

An eSIM is an embedded SIM which is built into a chip within a compatible device. With U Mobile eSIM (“U Mobile eSIM”), you no longer need a physical SIM card to use data or make calls.

U Mobile eSIM is made available by U Mobile Sdn Bhd (223969-U) (“U Mobile”). U Mobile eSIM is provided according to the Terms of Service of the Postpaid or Prepaid services (as the case may be) which includes our Privacy Policy, these additional terms and conditions which are governed by separate terms and conditions (collectively, the Terms) all of which are available on www.u.com.my. Upon activation, you are deemed to have read, unconditionally accepted and be bound by the Terms.

We reserve the right to modify or otherwise change these Terms including the charges without notice to you. This overrides any requirement where we may have to give you notice in other parts of our agreement with you.

Eligibility

U Mobile eSIM is available for all U Mobile customers in the following categories:

New Postpaid customer who made purchase in any U Mobile Service Centre; or

New and existing online store customer who made device bundle purchase in U Mobile Online Store : https://www.u.com.my/store

Existing Prepaid and Postpaid customers.

Application and Activation

U Mobile eSIM is available :
1. U Mobile Service Centres
  
  You can walk-in to the nearest U Mobile Service Centre to apply for U Mobile eSIM. Upon successful application, you will be provided with a U Mobile eSIM activation kit (“eSIM Activation Kit”).
2. U Mobile Online Store
  
  Upon successful registration and payment via Online Store, eSIM QR code will be sent to your preferred email address (“eSIM Email”) You can also view your eSIM QR code on your registered Online Store Account Dashboard upon receipt of the delivery confirmation email.

The applicable charges are as set out in the Table below:

Type	Charges
New Postpaid Registration at U Mobile Service Centre	No Charges on eSIM
Device Bundle purchase made via Online Store : https://www.u.com.my/store	No Charges on eSIM
Existing Prepaid and Postpaid Customers	eSIM (Physical SIM to eSIM) replacement charge of RM 10 Physical SIM (eSIM to physical SIM) replacement charge of RM10
Change of Device, Loss of Activation Kit, Loss of Device	eSIM replacement charge of RM 10

U Mobile eSIM Activation Kit contains a unique QR Code which is only valid for one time scan.

You are advised to scan the QR Code using your device to download U Mobile’s profile and activate U Mobile eSIM according to the instructions provided immediately upon receiving the eSIM Activation Kit or eSIM QR Email.

You must ensure that your device has internet connection throughout the activation process and your iPhone is updated to iOS 12.1.1 and above.

U Mobile eSIM is only supported by one (1) device at any given time as once the profile is downloaded on your device, the profile is non-transferable to another device. If you switch to another device, you are required to apply for a new eSIM Activation Kit.

If the device is stolen or damaged and U Mobile eSIM profile is loaded on it, please contact U Mobile immediately to deactivate U Mobile eSIM.

You can refer to the list of devices which currently support U Mobile eSIM in our website at http://www.u.com.my. U Mobile may from time to time at its discretion introduce U Mobile eSIM to other devices.

For more information on the eSIM, please visit https://www.u.com.my/support/selfhelp/esim

Date: 10 June 2020