- Online Store
-
Postpaid
- Hero Plus
- HERO Postpaid
- U Platinum & U Premium
- Postpaid Service Tax
- Unlimited HERO P99
- Giler GX50
- Unlimited HERO P139
- RM0.99 Device Offer
- Add a Line, 2 Phones for 99sen
- Giler Unlimited GX68
- Device Bundle with Unlimited HERO Postpaid Plan
- Share 20
- POSTPAID U SPECIAL LOYALTY CAMPAIGN
- GILER FLASH DEAL CAMPAIGN
-
Prepaid
- CreditShare
- General Prepaid
- New Prepaid Plan (New)
- Old U Prepaid Plan
- Power Prepaid Pack
- Prepaid Top Up
- Unlimited Mobile Internet (New)
- Unlimited Power Prepaid Plan
- Voice Plans
- Unlimited Mobile Internet
- Giler Unlimited GX30 & GX12
- Prepaid Account Validity Extension Service
- Giler Talk GT30
- Unlimited FUNZ Prepaid Plan
- GX12/ GX30 Prabayar – Pertanyaan Umum
- Prepaid GX12/ GX30 – அதிகம் கேட்கப்படும் கேள்விகள்
- प्रिपेड GX12/ GX30 – धेरै सोधिने प्रश्नहरू
- Paket Unlimited Funz Prepaid – Pertanyaan Umum
- எல்லையற்ற Funz Prepaid திட்டம் – அதிகம் கேட்கப்படும் கேள்விகள்
- Unlimited Funz Prepaid Plan - धेरै सोधिने प्रश्नहरू
- ေငြႀကိဳေပး GX12/ GX30 - ေမးေလ့႐ွိေသာ ေမးခြန္းမ်ား
- Unlimited Funz Prepaid Plan - ေမးေလ့ေမးထ႐ွိေသာ ေမးခြန္းမ်ား
- Prepaid GX12/ GX30 – সাধারণ প্রশ্নাবলি
- Unlimited Funz Prepaid Plan - সাধারণ প্রশ্নাবলি
- پریپیڈ GX12/ GX30 – کثرت سے پوچھے جانے والے سوالات
- Unlimited Funz Prepaid پلان – کثرت سے پوچھے جانے والے سوالات
- EPIKKK Video3
- Giler Unlimited GX38
- Data Booster 5
- CreditSOS Service
- GX38 SPECIAL PROMO CAMPAIGN
- GILER FLASH DEAL CAMPAIGN
- PREPAID PREPAID HIGH AND MID RELOAD CAMPAIGN
- Alternate Channel’s Prepaid Plan 100% Cashback Promo
- Kempen Pulangan Tunai 100% Pelan Prabayar melalui Pembayaran Alternatif
-
Internet (Broadband)
- Prepaid Daily & Weekly Data Plans
- Postpaid Broadband
- Pertanyaan Umum - Paket Data Prabayar Harian
- FAQ - Prepaid Daily Data Plans (India)
- धेरै सोधिने प्रश्नहरू: Prepaid Daily Data Plans
- ေမးေလ့႐ွိေသာ ေမးခြန္းမ်ား - ေငြႀကိဳေပး ေန႔စဥ္ ေဒတာ အစီအစဥ္မ်ား
- সাধারণ প্রশ্নাবলি - Prepaid Daily Data Plans
- کثرت سے پوچھے جانے والے سوالات - پری پیڈ ڈیلی ڈیٹا پلانز
- 3G Sunset
-
Services
- Combo Indonesia
- CPA Service
- Roam-Onz™
- Data Roaming
- Domestic Roaming
- Free Video + Music Streaming
- Game-Onz™
- Google Play™
- IDD
- International Roaming
- Music-Onz™
- U Data Roam 10 and U Data Roam 36
- Video Carrier Billing
- Video-Onz™
- WiFi Calling - iOS
- App-Onz™
- WiFi Calling - Android
- VoLTE
- iTunes®, Apple Music® and App Store®
- Paket Prabayar Unlimited Power
- GOLIFE
- प्रिपेड दैनिक तथा साप्ताहिक डाटा योजना
- প্রিপেড প্রাত্যহিক ও সাপ্তাহিক ডেটা প্ল্যান সমূহ
- தினசரி & வாராந்திர பிரிபெய்ட் திட்டங்கள்
- எல்லையற்ற நடமாடும் இணையம்
- எல்லையற்ற Power Prepaid திட்டம்
- আনলিমিটেড মোবাইল ইন্টারনেট
- আনলিমিটেড পাওয়ার প্রিপেড প্ল্যান
- असीमित मोबाइल इन्टरनेट (बारम्बार सोधिने प्रश्न)
- असीमित पावर प्रिपेड योजना
- အကန္႕အသတ္မဲ့ ပါဝါ ႀကိဳတင္ေငြျဖည့္ အစီအစဥ္
- အကန္႔အသတ္မ့ဲ မိုဘိုင္းအင္တာနက္
- ေန႔စဥ္ႏွင့္ အပတ္စဥ္ ႀကိဳတင္ေငြျဖည့္မႈ ေဒတာ အစီအစဥ္မ်ား
- Combo Indonesia
- பிரிபெய்ட் GX30
- ေငြႀကိဳေပး GX30
- GX30 Prabayar
- धेरैजसो सोधिने प्रश्नहरू- प्रिपेड GX30
- প্রিপেইড GX30
- Roam-Onz Global™
- WeChat Go 2019
- WeChat Go 2019 (Ch)
- OKU Lifetime Rebate
- eSIM
- Auto Debit
- AirAsia WiFi
- Friend Finder
- U Mobile Prepaid Self Registration
- Data IR
- Huawei Mate 30 Pro 5G
- Huawei P40 Device
- GoInsure 3
- FAQ for Express Delivery
-
Events & Promotions
- Traveller SIM Pack
- Upgrade Prepaid to Postpaid
- Free Daily 1GB Productivity Internet for 24 hours
- U Mobile MLCC 2020 Season 2 Tournament
- The ‘Shoutcaster Talent Search’ Contest
- iPhone Promo
- We Want U Giveaway Contest
- HUAWEI RM100 Online Voucher Promo
- GILER FLASH DEAL 10.10 CAMPAIGN
- Digital Week Campaign
- GILER FLASH DEAL CAMPAIGN
- iPhone 12
- GILER FLASH DEAL 11.11 CAMPAIGN
- GILER FLASH DEAL 12.12 CAMPAIGN
- HUAWEI Sound X Giveaway Contest Campaign
- CreditSOS Year End Promotion
- GX68 Combined Subsidy
- GX30 x BIGO LIVE Campaign
- GX30 x Bigo Live Contest
- 2021 SPM/STPM Special Data Package
- Value+
- 2X Hottest Spot
- Codashop: Top Spender Contest
- Biz Plan 2X Hottest Spot
- Samsung S21 5G Series Pre-Order
- FREE WiFi at PPR
- CreditSOS CNY Campaign
- Lenovo M10 Tablet
- BIRTHDAY CAMPAIGN
- GILER FLASH DEAL 3.3 CAMPAIGN
- iPhone
- General Enquiries
- Service Tax
- Value Added Services
- Rewards
- Others
- Enterprise
Online Store
- The GoInsure 3 plan:
- is offered and underwritten by Chubb Insurance Malaysia Berhad, Registration No. 197001000564 (9827A)(“Chubb”), an insurer licensed by Bank Negara Malaysia under the Financial Services Act 2013;
- is a master policy plan obtained by U Mobile Sdn Bhd. Registration No.199101013657 (223969-U) (“U Mobile”) for the benefit of its subscribers. The details of the master policy can be found at www.u.com.my/goinsure3.
- is distributed by U Mobile Services Sdn Bhd. Registration No. 200401034375 (672884-H), the wholly owned subsidiary of U Mobile and a corporate agent of Chubb who is authorised to distribute the GoInsure 3 plan;
- is an insurance product designed to cover you in the event of bodily injury arising from an accident that results in death or permanent disablement; and
- also provides coverage such as accidental medical expenses and bereavement benefits.
GoInsure 3 provides coverage for the following:
Benefits | Sum Insured |
---|---|
Accidental Death | RM 10,000 |
Accidental Disability | RM 10,000 |
Accidental Medical Expenses | RM 500 per annum |
Bereavement expenses* due to accident | RM2,500 |
Monthly Premium | RM3.00 (inclusive of tax) |
GoInsure 3 does not apply to any benefit arising directly or indirectly out of:
- deliberate self-inflicted injury, suicide or, criminal or illegal act;
- you being under the influence of intoxicating liquor, including having a blood alcohol content over the prescribed legal limit whilst driving, or being under the influence of any other drug unless it was prescribed by a doctor and taken in accordance with the doctor’s advice;
- you engaging in any professional sports, meaning your livelihood is substantially dependent on income received as a result of you playing sports;
- you engaging in any motor sports as a rider, driver and/or a passenger;
- you being a pilot or crew member (on active duty) of any aircraft, or engaging in any aerial activity, including parachuting and hang-gliding, except as a passenger in any properly licensed aircraft; or
- pre-existing medical conditions.
The above are some of the key exclusions under the GoInsure 3 plan that you should be aware of. Please refer to the full list of exclusions which can be found in the policy wordings.
GoInsure 3 is exclusively offered to U Mobile customers who are:
- Malaysian citizens or permanent residents of Malaysia; and
- aged between 18 up to 70 years on the effective date of coverage. As an illustration, if your date of birth is 28/11/1949, the last renewal date for GoInsure 3 will be 27/11/2019, which is a day before you turn 70.
Upon receipt of an SMS, MyUMobile App or email notification on GoInsure 3 from U Mobile, you can opt in to GoInsure 3 by (“Opt-In”) via the designated Web Portal at http://u.com.my/goinsure3.
You will receive a notification via SMS from U Mobile once you have successfully Opt-In (“Opt-In Notification”).
Upon receipt of the Opt-In Notification, you will receive insurance coverage for GoInsure3 which is valid for a period of 1 month effective from the date you receive the Subscription Notification (“Coverage Period”).
If you received a notification from U Mobile that your Opt-In failed, you will need to visit the nearest U Mobile branch or service centre at the locations listed at www.u.com.my to update your personal details
Once you have updated your personal details, you can try to Opt-In to GoInsure 3 again by following the steps listed in question 5 of this FAQ.
Your GoInsure 3 coverage will commence upon your receipt of the Opt-In Notification via SMS.
You can check the status of your GoInsure 3 subscription via:
- MyUMobile App by following the steps listed below:
- Contacting U Mobile by calling customer care at 6018-388 1318.
MyUMobile App > Menu Tab > Digital Goods & Services > Transaction History > Menu Tab > Subscription; or
Yes, you may terminate your GoInsure 3 plan by following the steps listed below:
- via SMS by sending “STOP G3” to 28122;
- via the MyUMobile App by clicking on:
- via U Mobile customer care by calling 6018-388 1318
MyUMobile App > Menu Tab > Digital Goods & Services > Transaction History > Menu Tab > Subscription > Cancel; or
Upon U Mobile’s receipt of your termination notice via SMS, you will be entitled to enjoy the existing GoInsure 3 coverage until the expiry of the coverage period.
As an illustration, if your GoInsure 3 is effective on 1 May 2020 and you send the termination notice via SMS on 4 May 2020, your GoInsure 3 will be terminated on 4 May 2020. However, you will continue to receive coverage under the terminated GoInsure 3 until 31 May 2020 (i.e. the expiry date of the GoInsure 3 coverage).
The premium for your GoInsure 3 plan will be charged immediately upon successful Opt-In and on a monthly basis for subsequent renewals. Your coverage will continue, on a monthly basis with recurring payments unless you cancel your GoInsure 3 plan. The premium charged will be reflected in your Postpaid bill if you are a Postpaid subscriber or will be deducted from your Prepaid credit, if you are a Prepaid subscriber.