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1. The GoInsure 3 plan:


1. is offered and underwritten by Chubb Insurance Malaysia Berhad, Registration No. 197001000564 (9827A)(“Chubb”), an insurer licensed by Bank Negara Malaysia under the Financial Services Act 2013;


2. is a master policy plan obtained by U Mobile Sdn Bhd. Registration No.199101013657 (223969-U) (“U Mobile”) for the benefit of its subscribers. The details of the master policy can be found at www.u.com.my/goinsure3.


3. is distributed by U Mobile Services Sdn Bhd. Registration No. 200401034375 (672884-H), the wholly owned subsidiary of U Mobile and a corporate agent of Chubb who is authorised to distribute the GoInsure 3 plan;


4. is an insurance product designed to cover you in the event of bodily injury arising from an accident that results in death or permanent disablement; and


5. also provides coverage such as accidental medical expenses and bereavement benefits.

GoInsure 3 provides coverage for the following:

GoInsure 3 does not apply to any benefit arising directly or indirectly out of:

1. deliberate self-inflicted injury, suicide or, criminal or illegal act;


2. you being under the influence of intoxicating liquor, including having a blood alcohol content over the prescribed legal limit whilst driving, or being under the influence of any other drug unless it was prescribed by a doctor and taken in accordance with the doctor’s advice;


3. you engaging in any professional sports, meaning your livelihood is substantially dependent on income received as a result of you playing sports;


4. you engaging in any motor sports as a rider, driver and/or a passenger;


5. you being a pilot or crew member (on active duty) of any aircraft, or engaging in any aerial activity, including parachuting and hang-gliding, except as a passenger in any properly licensed aircraft; or


6. pre-existing medical conditions.

The above are some of the key exclusions under the GoInsure 3 plan that you should be aware of. Please refer to the full list of exclusions which can be found in the policy wordings.

GoInsure 3 is exclusively offered to U Mobile customers who are:

1. Malaysian citizens or permanent residents of Malaysia; and


2. aged between 18 up to 70 years on the effective date of coverage. As an illustration, if your date of birth is 28/11/1949, the last renewal date for GoInsure 3 will be 27/11/2019, which is a day before you turn 70.

Upon receipt of an SMS, MyUMobile App or email notification on GoInsure 3 from U Mobile, you can opt in to GoInsure 3 by (“Opt-In”) via the designated Web Portal at http://u.com.my/goinsure3.

You will receive a notification via SMS from U Mobile once you have successfully Opt-In (“Opt-In Notification”).

Upon receipt of the Opt-In Notification, you will receive insurance coverage for GoInsure3 which is valid for a period of 1 month effective from the date you receive the Subscription Notification (“Coverage Period”).

If you received a notification from U Mobile that your Opt-In failed, you will need to visit the nearest U Mobile branch or service centre at the locations listed at www.u.com.my to update your personal details

Once you have updated your personal details, you can try to Opt-In to GoInsure 3 again by following the steps listed in question 5 of this FAQ.

Your GoInsure 3 coverage will commence upon your receipt of the Opt-In Notification via SMS.

You can check the status of your GoInsure 3 subscription via:

1. MyUMobile App by following the steps listed below:

MyUMobile App > Menu Tab > Digital Goods & Services > Transaction History > Menu Tab > Subscription; or


2. Contacting U Mobile by calling customer care at 6018-388 1318.

Yes, you may terminate your GoInsure 3 plan by following the steps listed below:

1. via SMS by sending “STOP G3” to 28122;


2. via the MyUMobile App by clicking on:

MyUMobile App > Menu Tab > Digital Goods & Services > Transaction History > Menu Tab > Subscription > Cancel; or


3. via U Mobile customer care by calling 6018-388 1318

Upon U Mobile’s receipt of your termination notice via SMS, you will be entitled to enjoy the existing GoInsure 3 coverage until the expiry of the coverage period.

As an illustration, if your GoInsure 3 is effective on 1 May 2020 and you send the termination notice via SMS on 4 May 2020, your GoInsure 3 will be terminated on 4 May 2020. However, you will continue to receive coverage under the terminated GoInsure 3 until 31 May 2020 (i.e. the expiry date of the GoInsure 3 coverage).

The premium for your GoInsure 3 plan will be charged immediately upon successful Opt-In and on a monthly basis for subsequent renewals. Your coverage will continue, on a monthly basis with recurring payments unless you cancel your GoInsure 3 plan. The premium charged will be reflected in your Postpaid bill if you are a Postpaid subscriber or will be deducted from your Prepaid credit, if you are a Prepaid subscriber.