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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

Hero Postpaid FAQ

All Malaysians and foreigners above 18 years old. The plans are available for new registrations, mobile number portability (MNP) port-ins, prepaid to postpaid conversions and change of rate plans.
*Foreigners are required to pay upfront payment and additional RM500 deposit upon sign up.

Yes, you can carry forward up to RM100 of your prepaid credit to offset bill payment. Any credit balance exceeding RM100 will be automatically forfeited.

Yes. Please visit www.u.com.my/tnc/199 for more details.

An upfront payment is made at the point of registration. It will then be deducted against your first month’s bill statement and you will only be required to pay any balance due under your first month’s bill statement.

Upfront Payment is an advance payment equivalent to the monthly fee made when you first sign up any Postpaid/Broadband plans. Eg: P99 (RM99), P79 (RM79), P48 (RM48). This payment will be collected upon signing up for your desired plan, and will be used to off-set your first monthly bill. It is not refundable.

Advance Access Fee will be reflected in your first month’s bill and is refundable upon service termination request. It will be refunded after off-set your outstanding payments (if any).

Access Fee is for the subscription of the plan (Eg: P99 = RM99/mth) and is charged on a monthly basis.

Advance Access Fee is charged in advance to your account and will be shown in your first month bill. Advance Access Fee may be used to off-set any outstanding charges upon bill due date. You may require to pay a further advance fee in an amount that we determine upon utilization of your Advance Access Fee. Any remaining balance of the advance fee will be refunded to you without interest if you terminate your postpaid plan, provided all outstanding charges have been settled.

For any upgrade and downgrade of rate plans, the initial Advance Access Fees will be refunded to you and the new Advance Access Fee for the new rate plan will be charged to your bill statement. The Stamp Duty and Upfront Payment will not be collected again.

All voice and SMS allocation within the rate plan bundle will be pro-rated based on activation date. Data allocation will not be prorated. This is not applicable for Share 10 & Share 20.

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

If you currently have a Share 50 line and you wish to retain Share line under your new P79 account, you are required to convert to a Share 20 plan. If you currently have a Share 20 line, you may carry forward to your new account.