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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

Ringback Tone

Tones purchased via your previous mobile phone number will not be available as your Ringback Tone account is tied to your previous mobile phone number. You will have to register your new mobile number and download your tones again.

When you are roaming abroad, your caller will still able to listen to your selected Ringback Tone when making a call to you.

You can subscribe to the Ringback Tone service, view and purchase Ringback Tone Hits, and enter Tone IDs to purchase tones. The purchased tones will be displayed in 'My Playlist' on the Web and Wap interfaces only. You will not be able to manage your Ringback Tone Profiles from the USSD menu browser.

You will only pay 12 sen per minute (1 second block) for the IVR service. For the purchased tone, you will need to pay for the tone purchased for the first time at RM3 each.

You can subscribe to the Ringback Tone service, listen, and purchase your desired tones. The purchased tones will be displayed in “My Playlist” over the web and WAP interfaces only. You will not be able to manage your Ringback Tone Profiles from the IVR.

You can purchase your favourites tone from these channel:  

  • RBT Portal: http://music.u.com.my/web/
  • U Mobile website: Extras → Ring Back Tone (RBT)
  • UMB: Dial *118# and press Send/CALL
  • SMS: (Song Code) and Send to 28383.

When you purchase a tone for the first time, you will be charged RM3 each. The tone is valid for 30 days. To keep the same tone in your Ringback Tone profile, you will receive a text message to renew your tone before the expiry date. You will then be charged RM2 each on subsequent renewals. For instance, if you purchase two tones the first time for RM6, you will need to pay RM4 on subsequent renewals should you decide to keep both tones.

It is free of charge when you subscribe to the Ringback Tone service.

You can cancel through these following channels:

  1. SMS: Type REM (Song Code) and Send to 28383
  2. WEB:
    • Go to music.u.com.my
    • Click ‘Manage CR’
    • Login
    • Select RBT to terminate

The system will attempt to renew your tone three times from the date of expiry within three consecutive days, i.e. first attempt will be on the date of expiry, second attempt on the day after the expiry date, and the last attempt two days after the expiry date. Upon failure to renew after the third attempt, this tone will be deleted from your Ringback Tone profiles and My Playlist.