5G LIVE TRIAL
U Mobile will run a 5G live trial service at Berjaya Times Square on 7 September 2020 until 31 December 2020.
All U Mobile customers with data-enabled plans can experience the new 5G network at Berjaya Times Square* with a 5G-compatible device.
*Service is applicable at Level LG, GF, and 1 only. 5G availability is subject to best effort service delivery. 5G services may be affected by the number of people using the service, resource allocation, maintenance and upgrades.
Yes, you need 5G phone to access the 5G network.
We currently support the below devices but more 5G compatible devices will be supported progressively.
- Huawei Mate30 Pro 5G
- Huawei P40, P40 Pro, P40 Pro+ 5G
- Huawei Nova7 SE
All U Mobile SIM cards are 5G-ready. You do not need to change your SIM card.
If you are a new subscriber or have just replaced a new SIM card, your 5G network will activated within a week.
Your smartphone will display the 5G network status icon the moment you’re connected to 5G network.
You will need to perform a one-time setup to enable 5G connectivity on your device’s Settings menu. You will be automatically connected thereafter.
You may have exceeded the available data quota of your existing rate plan.
Alternatively, please refer to the previous question on how to enable 5G and the rate plan FAQs
No 5G-specific surcharge will be imposed. The 5G network trial will be available as part of your existing rate plan.