- Online Store
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Postpaid
- Hero Plus
- HERO Postpaid
- U Platinum & U Premium
- Postpaid Service Tax
- Unlimited HERO P99
- Giler GX50
- Unlimited HERO P139
- RM0.99 Device Offer
- Add a Line, 2 Phones for 99sen
- Giler Unlimited GX68
- Device Bundle with Unlimited HERO Postpaid Plan
- Share 20
- POSTPAID U SPECIAL LOYALTY CAMPAIGN
- GILER FLASH DEAL CAMPAIGN
-
Prepaid
- CreditShare
- General Prepaid
- New Prepaid Plan (New)
- Old U Prepaid Plan
- Power Prepaid Pack
- Prepaid Top Up
- Unlimited Mobile Internet (New)
- Unlimited Power Prepaid Plan
- Voice Plans
- Unlimited Mobile Internet
- Giler Unlimited GX30 & GX12
- Prepaid Account Validity Extension Service
- Giler Talk GT30
- Unlimited FUNZ Prepaid Plan
- GX12/ GX30 Prabayar – Pertanyaan Umum
- Prepaid GX12/ GX30 – அதிகம் கேட்கப்படும் கேள்விகள்
- प्रिपेड GX12/ GX30 – धेरै सोधिने प्रश्नहरू
- Paket Unlimited Funz Prepaid – Pertanyaan Umum
- எல்லையற்ற Funz Prepaid திட்டம் – அதிகம் கேட்கப்படும் கேள்விகள்
- Unlimited Funz Prepaid Plan - धेरै सोधिने प्रश्नहरू
- ေငြႀကိဳေပး GX12/ GX30 - ေမးေလ့႐ွိေသာ ေမးခြန္းမ်ား
- Unlimited Funz Prepaid Plan - ေမးေလ့ေမးထ႐ွိေသာ ေမးခြန္းမ်ား
- Prepaid GX12/ GX30 – সাধারণ প্রশ্নাবলি
- Unlimited Funz Prepaid Plan - সাধারণ প্রশ্নাবলি
- پریپیڈ GX12/ GX30 – کثرت سے پوچھے جانے والے سوالات
- Unlimited Funz Prepaid پلان – کثرت سے پوچھے جانے والے سوالات
- EPIKKK Video3
- Giler Unlimited GX38
- Data Booster 5
- CreditSOS Service
- GX38 SPECIAL PROMO CAMPAIGN
- GILER FLASH DEAL CAMPAIGN
- PREPAID PREPAID HIGH AND MID RELOAD CAMPAIGN
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Internet (Broadband)
- Prepaid Daily & Weekly Data Plans
- Postpaid Broadband
- Pertanyaan Umum - Paket Data Prabayar Harian
- FAQ - Prepaid Daily Data Plans (India)
- धेरै सोधिने प्रश्नहरू: Prepaid Daily Data Plans
- ေမးေလ့႐ွိေသာ ေမးခြန္းမ်ား - ေငြႀကိဳေပး ေန႔စဥ္ ေဒတာ အစီအစဥ္မ်ား
- সাধারণ প্রশ্নাবলি - Prepaid Daily Data Plans
- کثرت سے پوچھے جانے والے سوالات - پری پیڈ ڈیلی ڈیٹا پلانز
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Services
- Combo Indonesia
- CPA Service
- Roam-Onz™
- Data Roaming
- Domestic Roaming
- Free Video + Music Streaming
- Game-Onz™
- Google Play™
- IDD
- International Roaming
- Music-Onz™
- U Data Roam 10 and U Data Roam 36
- Video Carrier Billing
- Video-Onz™
- WiFi Calling - iOS
- App-Onz™
- WiFi Calling - Android
- VoLTE
- iTunes®, Apple Music® and App Store®
- Paket Prabayar Unlimited Power
- GOLIFE
- प्रिपेड दैनिक तथा साप्ताहिक डाटा योजना
- প্রিপেড প্রাত্যহিক ও সাপ্তাহিক ডেটা প্ল্যান সমূহ
- தினசரி & வாராந்திர பிரிபெய்ட் திட்டங்கள்
- எல்லையற்ற நடமாடும் இணையம்
- எல்லையற்ற Power Prepaid திட்டம்
- আনলিমিটেড মোবাইল ইন্টারনেট
- আনলিমিটেড পাওয়ার প্রিপেড প্ল্যান
- असीमित मोबाइल इन्टरनेट (बारम्बार सोधिने प्रश्न)
- असीमित पावर प्रिपेड योजना
- အကန္႕အသတ္မဲ့ ပါဝါ ႀကိဳတင္ေငြျဖည့္ အစီအစဥ္
- အကန္႔အသတ္မ့ဲ မိုဘိုင္းအင္တာနက္
- ေန႔စဥ္ႏွင့္ အပတ္စဥ္ ႀကိဳတင္ေငြျဖည့္မႈ ေဒတာ အစီအစဥ္မ်ား
- Combo Indonesia
- பிரிபெய்ட் GX30
- ေငြႀကိဳေပး GX30
- GX30 Prabayar
- धेरैजसो सोधिने प्रश्नहरू- प्रिपेड GX30
- প্রিপেইড GX30
- Roam-Onz Global™
- WeChat Go 2019
- WeChat Go 2019 (Ch)
- OKU Lifetime Rebate
- eSIM
- Auto Debit
- AirAsia WiFi
- Friend Finder
- U Mobile Prepaid Self Registration
- Data IR
- Huawei Mate 30 Pro 5G
- Huawei P40 Device
- GoInsure 3
- FAQ for Express Delivery
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Events & Promotions
- Traveller SIM Pack
- Upgrade Prepaid to Postpaid
- Free Daily 1GB Productivity Internet for 24 hours
- U Mobile MLCC 2020 Season 2 Tournament
- The ‘Shoutcaster Talent Search’ Contest
- iPhone Promo
- We Want U Giveaway Contest
- HUAWEI RM100 Online Voucher Promo
- GILER FLASH DEAL 10.10 CAMPAIGN
- Digital Week Campaign
- GILER FLASH DEAL CAMPAIGN
- iPhone 12
- GILER FLASH DEAL 11.11 CAMPAIGN
- GILER FLASH DEAL 12.12 CAMPAIGN
- HUAWEI Sound X Giveaway Contest Campaign
- CreditSOS Year End Promotion
- GX68 Combined Subsidy
- GX30 x BIGO LIVE Campaign
- GX30 x Bigo Live Contest
- 2021 SPM/STPM Special Data Package
- Value+
- 2X Hottest Spot
- Codashop: Top Spender Contest
- Biz Plan 2X Hottest Spot
- iPhone
- General Enquiries
- Service Tax
- Value Added Services
- Rewards
- Others
- Enterprise
Online Store
Mobile Number Portability (MNP) is the ability for customers to switch to a new mobile service provider, while retaining their existing mobile number.
“Porting” is the act of switching to a new mobile service provider without having changing one’s mobile number. The word porting is interchangeable with switching. Port-in is referring to a customer request to switch to a new operator and port-out is customer leaving their existing operator.
Please DO NOT terminate your line with your current service provider as only active mobile number is allowed to switch to a new service provider.
You can switch to U Mobile via the following channels:
- Online Click here
- Visit our branch or selected dealer. Click here
- Settle all your outstanding bills with past and current service providers.
- Not blacklisted by any of the service providers.
- No contract with your current service provider.
- Your current line has to remain active until the switching process is completed
- Ensure that you are using the same ID (MyKad or old IC) that you use to register with your current service provider when you are registering with U Mobile. Here’s how you can check which ID you used for registration with your current service provider. Click here
Individual customer:
- MyKad / Police ID / Army ID / Passport.
- For U Package registration, a copy of your latest Postpaid bill from your current service provider for Postpaid Customer ….check on Prepaid process
- For International Roaming and/or IDD activations, past 2 months’ bills (1 month with International Roaming usage) or sign up auto-debit without paying deposit (RM100 deposit is required for new registration) or This is not required if you are switching to U Mobile Prepaid service.
Business / Corporate customer:
- Letter of authorisation from the company containing customer name, business registration number, account number from current mobile service provider.
No, you have to be present at our branch or dealer’ shop for switching request
The switch process takes up to 5 business days for individual registration and up to 10 days for business registration.
Yes, you can cancel before your port-in request is approved. There is no cancellation fee.
Switching request is free of charge.