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Postpaid
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- Unlimited HERO P139
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- Add a Line, 2 Phones for 99sen
- Giler Unlimited GX68
- Device Bundle with Unlimited HERO Postpaid Plan
- Share 20
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Prepaid
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- GX12/ GX30 Prabayar – Pertanyaan Umum
- Prepaid GX12/ GX30 – அதிகம் கேட்கப்படும் கேள்விகள்
- प्रिपेड GX12/ GX30 – धेरै सोधिने प्रश्नहरू
- Paket Unlimited Funz Prepaid – Pertanyaan Umum
- எல்லையற்ற Funz Prepaid திட்டம் – அதிகம் கேட்கப்படும் கேள்விகள்
- Unlimited Funz Prepaid Plan - धेरै सोधिने प्रश्नहरू
- ေငြႀကိဳေပး GX12/ GX30 - ေမးေလ့႐ွိေသာ ေမးခြန္းမ်ား
- Unlimited Funz Prepaid Plan - ေမးေလ့ေမးထ႐ွိေသာ ေမးခြန္းမ်ား
- Prepaid GX12/ GX30 – সাধারণ প্রশ্নাবলি
- Unlimited Funz Prepaid Plan - সাধারণ প্রশ্নাবলি
- پریپیڈ GX12/ GX30 – کثرت سے پوچھے جانے والے سوالات
- Unlimited Funz Prepaid پلان – کثرت سے پوچھے جانے والے سوالات
- EPIKKK Video3
- Giler Unlimited GX38
- Data Booster 5
- CreditSOS Service
- GX38 SPECIAL PROMO CAMPAIGN
- GILER FLASH DEAL CAMPAIGN
- PREPAID PREPAID HIGH AND MID RELOAD CAMPAIGN
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Internet (Broadband)
- Prepaid Daily & Weekly Data Plans
- Postpaid Broadband
- Pertanyaan Umum - Paket Data Prabayar Harian
- FAQ - Prepaid Daily Data Plans (India)
- धेरै सोधिने प्रश्नहरू: Prepaid Daily Data Plans
- ေမးေလ့႐ွိေသာ ေမးခြန္းမ်ား - ေငြႀကိဳေပး ေန႔စဥ္ ေဒတာ အစီအစဥ္မ်ား
- সাধারণ প্রশ্নাবলি - Prepaid Daily Data Plans
- کثرت سے پوچھے جانے والے سوالات - پری پیڈ ڈیلی ڈیٹا پلانز
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Services
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- எல்லையற்ற Power Prepaid திட்டம்
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- असीमित मोबाइल इन्टरनेट (बारम्बार सोधिने प्रश्न)
- असीमित पावर प्रिपेड योजना
- အကန္႕အသတ္မဲ့ ပါဝါ ႀကိဳတင္ေငြျဖည့္ အစီအစဥ္
- အကန္႔အသတ္မ့ဲ မိုဘိုင္းအင္တာနက္
- ေန႔စဥ္ႏွင့္ အပတ္စဥ္ ႀကိဳတင္ေငြျဖည့္မႈ ေဒတာ အစီအစဥ္မ်ား
- Combo Indonesia
- பிரிபெய்ட் GX30
- ေငြႀကိဳေပး GX30
- GX30 Prabayar
- धेरैजसो सोधिने प्रश्नहरू- प्रिपेड GX30
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Online Store
Change Rate Plan
You can change your rate plan at U Mobile Service Centre, Premier Dealer or via DIY channels such as MyUMobile app, web self-care, UMB and SMS.
No, you can only visit U Mobile Service Centre to change rate plan from principal to supplementary line or vice versa.
Every customer is allowed to change their rate plan maximum of 3 times in a calendar year, regardless of which channel they change their rate plan.
MyUMobile and Self-Care
- Log in to MyUMobile app or website Self-Care section, then go to My Account | Change Rate Plan.
- Select the plan that you would like to change to.
- Confirm your rate plan change and restart phone after receive SMS confirmation.
- Dial *118*7# to go to My Account
- Select 7 Change Rate Plan
- Select the plan you would like to change to.
- Confirm your rate plan change and restart phone after receive SMS confirmation.
- Go to SMS message, type ON Pxx (the plan you would like to change to, keywords are not case sensitive)
- Send SMS to 28118.
- Restart phone after receive SMS confirmation.
The latest bill statement after change rate plan will reflect the following charges:
-
Previous rate plan
- Access fee is pro-rated
- advance access fee will be refunded and show as advance payment to offset any outstanding amount
- usage charges (if any)
-
New rate plan
- Access fee is pro-rated
- advance access fee will be charged according to rate plan
- usage charges (if any)
- You have to visit U Mobile Service Centre or Premier Dealer outlet to change rate plan if you have an active device contract. Please note that there will be an Early Termination Payment should you change rate plan before the contract ends.
- You can only change your rate plan via DIY channels if your device plan contract has ended.
- Postpaid principle line without
- member line
- device contract
- special offer bundle
- Upgrade to P48, P69, P79 and P99.
- Consumer line (not applicable to corporate and enterprise lines).
The DIY channels are open to plan Upgrade only. Please visit U Mobile Service Centre or Premier Dealer outlet if you wish to change to lower Postpaid plans or Prepaid plan.
You have to download a Change Credit Card details form from our website, fill in form and email together with supporting documents to payment.processing@u.com.my to update details. If you are using a 3rd party credit card to pay via auto-debit service, you are required to visit our branch or appointed dealer outlets together with the payer to update credit card details.
Changing a rate plan is free of charge.
Only registered owner is able to request to change rate plan at branches or Premier Dealer outlet.