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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

CreditSOS Service

CreditSOS service allows eligible U Mobile Prepaid subscribers to get advance prepaid credit from U Mobile on an emergency basis.

The Service is made available to all U Mobile Prepaid subscribers who have subscribed to U Mobile Prepaid for a minimum tenure of 2 months based on your eligibility as determined by U Mobile. This service is not applicable for U Mobile WeChat Go starter pack subscribers.

CreditSOS is offered with the following credit advance amount and validity options:

CreditSOS Type Emergency Top Up Amount Service Fee Validity
Credit (RM) RM1 RM0.25 1 day
RM2 RM0.50 2 days
RM3 RM0.75 3 days
RM5 RM1.25 5 days
RM10 RM2.50 10 days

There are 3 methods to subscribe as below. The Emergency Top Up amount entitlement will be based on your eligibility as determined by U Mobile.

  1. Subscribers can request for One Off subscription:
    1. Via SMS by sending to 28120 with keyword below :

      Keyword Function
      SOS1 To request for CreditSOS Emergency Top Up value RM 1 with validity 1 day from subscription date
      SOS2 To request for CreditSOS Emergency Top Up value RM 2 with validity 2 days from subscription date
      SOS3 To request for CreditSOS Emergency Top Up value RM 3 with validity 3 days from subscription date
      SOS5 To request for CreditSOS Emergency Top Up value RM 5 with validity 5 days from subscription date
      SOS10 To request for CreditSOS Emergency Top Up value RM 10 with validity 10 days from subscription date
      SOS To request for CreditSOS highest eligible Emergency Top Up value

      OR
    2. -Via UMB by typing *118*3*8#
      For Active U Mobile Prepaid subscribers (“Active” meaning ability to make and receive calls):

      UMB Keyword Function
      *118*3*8*1# To request CreditSOS Credit


      - Via UMB by typing *118*804#
      For Passive U Mobile Prepaid subscriber (“Passive” meaning inability to access the internet, make outgoing calls and SMS):
      UMB Keyword Function
      *118*804*1# To request CreditSOS Credit
  2. Subscriber can request for Automated Subscription:
    1. Via SMS by sending to 28120 with any keyword below:

      Keyword Function
      ON ACR To subscribe to Automated CreditSOS Credit subscription
      OFF ACR To unsubscribe to Automated CreditSOS Credit subscription

    2. Via UMB by typing *118*3*8#

      UMB Keyword Function
      *118*3*8*2# To register / de-register Automated CreditSOS Credit


      By subscribing to the automated subscription, the Emergency Top Up will be granted automatically whenever your Prepaid credit balance reaches RM1.50 threshold. However, the maximum Emergency Top Up amount will be RM5 and may vary each time based on your eligibility as determined by U Mobile.

  3. Offer from U Mobile:

    Once your Prepaid credit balance reaches RM1.50 threshold, eligible subscribers will receive an SMS offer from U Mobile.

Emergency Top Up amount will be credited into your account immediately upon successful request. You will receive a confirmation notice from U Mobile. You may also send BAL to 28120 or dial *118*3*8*3# to check your latest balance.

CreditSOS Emergency Top Up amount together with the service fee and will be deducted upon the subscriber’s next top up(s).

You can only subscribe to ONE CreditSOS service at a time. You need to fully pay off any outstanding amount before subscribing to another CreditSOS service.

CreditSOS Emergency Top Up amount together with the service fee and will be auto deducted from the subscriber’s next top up. If the top up amount is lesser than the outstanding CreditSOS amount, it will be deducted from subsequent top up(s) until the full amount has been fully repaid.

CreditSOS repayment will be performed upon subscriber’s next top up. You will receive a CreditSOS payment confirmation SMS from U Mobile. You may also send BAL to 28120 or dial *118*3*8*3# to check your latest unpaid amount.

No. You will be required to fully pay off outstanding CreditSOS amount first.