BEFORE WE GET STARTED...


Your U Mobile Bill Statement 101
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What is the difference between Access Fees and Advanced Access Fees?
Access Fee is a monthly subscription fee paid for usage incurred from the previous month, and is a recurring charge. An Advanced Access Fee is a one-time fee that is charged in your first monthly bill and will be offset in your last monthly bill payment, should you decide to terminate your mobile service.
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What is stamp duty?
Stamp duty is a tax that is chargeable on legal documents.
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What is Sales and Service Tax (SST)?
Sales and Service Tax is a tax charged on taxable services provided to any taxable person in Malaysia, in the course and furtherance of business.
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What are reactivation fees and why do I need to pay for it?
Your mobile service may be suspended due to non-payment or if you make a request to suspend your mobile service. In these cases, a reactivation fee will be charged when you request to resume your mobile service.
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What is ‘Current Amount’?
It covers your monthly access fee and usage charges such as voice, roaming, value-added services, etc.
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What is ‘Amount Overdue’?
This is the unpaid amount from your previous month’s bill(s).
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Where can I find rebate entitlement in my bill statement?
The rebate will be displayed as a negative amount in your bill, and will be offset from your total outstanding amount for that month.
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What are real time and non-real time payments?
Payments made via real time channels are updated in U Mobile’s system within an hour. Payments made via non-real time channels are sent to U Mobile the next working day.
Real-time channels – U Mobile Service Centre, Self-care portal, MyUMobile App and 7-Eleven stores.
Non-real time channels – online banking, POS Malaysia Online Payment, Auto-debit, ATM and over-the-counter payment services such as POS Malaysia, e-Pay, Mobility One (M1) and cheque payment via postal mail.
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Why is there no proration for Share 20 member line?
Share 20 member line is a non-prorated service. It will be charged in a fixed amount of RM20/month.
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Why are my boosters and freebies forfeited after performing a change of plan?
Boosters and freebies are assigned to a particular plan, thus it will be forfeited if you change to a different plan.
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Why am I being charged for the physical bill after I have changed to e-billing service?
The physical bill fee is charged in arrears. You will still be required to pay for the last physical bill sent to you, even after changing to e-billing service.
Can’t find the help you need?
If you require further assistance, you can get in touch with us via the following channels:


