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BEFORE WE GET STARTED...

Access Fee
Access Fee
Subscription fee of your plan which is charged on a monthly basis.
Usage
Usage
Charges paid for your mobile usage that are not included in your rate plan bundle.

Your U Mobile Bill Statement 101

  1. What is the difference between Access Fees and Advanced Access Fees?

    Access Fee is a monthly subscription fee paid for usage incurred from the previous month, and is a recurring charge. An Advanced Access Fee is a one-time fee that is charged in your first monthly bill and will be offset in your last monthly bill payment, should you decide to terminate your mobile service.

  2. What is stamp duty?

    Stamp duty is a tax that is chargeable on legal documents.

  3. What is Sales and Service Tax (SST)?

    Sales and Service Tax is a tax charged on taxable services provided to any taxable person in Malaysia, in the course and furtherance of business.

  4. What are reactivation fees and why do I need to pay for it?

    Your mobile service may be suspended due to non-payment or if you make a request to suspend your mobile service. In these cases, a reactivation fee will be charged when you request to resume your mobile service.

  5. What is ‘Current Amount’?

    It covers your monthly access fee and usage charges such as voice, roaming, value-added services, etc.

  6. What is ‘Amount Overdue’?

    This is the unpaid amount from your previous month’s bill(s).

  7. Where can I find rebate entitlement in my bill statement?

    The rebate will be displayed as a negative amount in your bill, and will be offset from your total outstanding amount for that month.

  8. What are real time and non-real time payments?

    Payments made via real time channels are updated in U Mobile’s system within an hour. Payments made via non-real time channels are sent to U Mobile the next working day.

    Real-time channels – U Mobile Service Centre, Self-care portal, MyUMobile App and 7-Eleven stores.

    Non-real time channels – online banking, POS Malaysia Online Payment, Auto-debit, ATM and over-the-counter payment services such as POS Malaysia, e-Pay, Mobility One (M1) and cheque payment via postal mail.

  9. Why is there no proration for Share 20 member line?

    Share 20 member line is a non-prorated service. It will be charged in a fixed amount of RM20/month.

  10. Why are my boosters and freebies forfeited after performing a change of plan?

    Boosters and freebies are assigned to a particular plan, thus it will be forfeited if you change to a different plan.

  11. Why am I being charged for the physical bill after I have changed to e-billing service?

    The physical bill fee is charged in arrears. You will still be required to pay for the last physical bill sent to you, even after changing to e-billing service.

Can’t find the help you need?

If you require further assistance, you can get in touch with us via the following channels:

Email us
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Locate us
Drop by your nearest U Mobile store.
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FAQs

Postpaid Service Tax

Service Tax is a consumption tax governed by the Service Tax Act 2018 and its subsidiary legislation. The effective date of the Service Tax Act 2018 is 1 September 2018.

All telecommunication services are subject to 6% Service Tax effective 1 September 2018 according to Service Tax Regulation 2018, First Schedule, Group I, Item 2(a), except the following:

  • Digital goods and services, e.g. Apple Carrier Billing, Pay on Google Play™, etc.
  • Device
  • GoLife Insurance

This is a non-exhaustive sample list of taxable telecommunication services:

  • Rate plans inclusive of supplementary line or member lines
  • Local & IDD calls
  • SMS, MMS, etc.
  • Data Booster
  • Voice bundle – U Talk Plus, Talk Plus
  • SMS bundle – U SMS Plus, SMS Plus
  • Content – RBT, song purchase, etc.
  • Subscription-based services such as VIU, HyppTV, etc.
  • Roam-Onz, U Data Roam
  • Roaming Services (Data and Voice) in overseas
  • Telecommunication services consumed within Special Areas (Free Trade Zones) and Designated Areas (Langkawi, Labuan and Tioman) are subject to Service Tax.
  • Retrieval of Voice Mail
  • SIM card replacement
  • Broadband activation fee

Reconnection is considered is a service, hence it is subject to 6% Service Tax.

There will be an indication next to the items under Details of Charges on your Postpaid bill.
SR – Subject to 6% Service Tax
NA – Tax not applicable

RM10 is a rebate that is related to a service that subject to 6% Service Tax. Hence you will receive RM10 rebate without the Service Tax amount.

GST was abolished effective 1 September 2018, therefore, you do not have to pay GST for your UPackage effective 1 September 2018.

Both device and its upfront payment are not subject to 6% Service Tax.

Transition Period During and After Service Tax Implementation
There are some Voice Plans and Data Plans impacted by the implementation of Service Tax. Service Tax for access fee, services and usages was not charged for the month of September 2018, instead it was carried forward to the month of October 2018.

Service Tax charges for September and October bills will be reflected and displayed as a total sum for 2 different bill periods – the tax amount that was not charged in the past and the current tax amount. that is current.

Impacted Voice Plans
U28, U50, U80, U58, U88, UD68, UD90, UD98, UD130, UD158, P50, P70, P78, P98, i40, i60, i90, i130, Internet Share Plan
Note: the Service Tax for Access Fee, Services and Usages are prorated.

Impacted Data Plans
MB50, MB68, MB88, MB128
Note: the Service Tax for Access Fee is non-prorated.

Bill Received Date 7 Sep 2018 15 Sep 2018 01 Oct 2018
Bill Period 7 Aug – 6 Sep 1 Aug – 14 Sep 1 – 30 Sep
Service Tax was not charged during transition period 1 – 6 Sep 1 – 14 Sep 1 – 30 Sep
Service Tax to be charged Two Bill Period
  • 1-6 Sep (not charged in bill received on 7 Aug)
  • 7 Sep – 6 Oct
 Two Bill Period
  • 1-14 Sep (not charged in bill received on 15 Aug)
  • 15 Sep – 14 Oct
 Two Bill Period
  • 1-6 Sep (not charged in bill received on 7 Aug)
  • 7 Sep – 6 Oct

The bill that you received on 1 September 2018 was a bill for services consumed during the period of 1 to 31 August 2018. Service Tax takes effect on 1 September 2018, hence you see 0% GST and no service tax is levied upon.

We are not allowed to charge 6% Service Tax before 1 September 2018. However, it is mandatory for us to comply by collecting tax on behalf of Royal Malaysian Customs Department (RMCD) for services consumed after 1 September 2018. Hence, you will see Advance Access Fee for the period of 1-30 September 2018 (1 September bill) being taxed in your 1 October 2018 bill.

Service Tax Calculation

Total service tax display on bill, includes:

  1. Service Tax for monthly access fee.
  2. Service Tax for itemised bill and other charges.
  3. Service Tax that was not levied on bill dated 01/09/2018 of impacted plans during implementation period.


BILL RECEIVED ON : 7 SEPTEMBER 2018

U28, U50, U80, U58, U88, UD68, UD90, UD98, UD130, UD158 P50, P70, P78, P98, i40, i60, i90, i130, Internet Share Plan

Example:Service Tax
Access Fee (U28) (07/10/2018 – 06/11/2018)1.680
Access Fee (U28) (01/09/2018 – 06/09/2018, not levied in bill dated 07/08/2018)0.325
Itemised bill RM30.180
Other charges RM50.300
TOTAL2.485


MB40, MB68, MB88, MB128*

Example:Service Tax
Access Fee – U Broadband MB40 (07/10/2018 – 06/11/2018)2.400
Access Fee – U Broadband M740 (01/09/2018 – 06/09/2018, not levied in bill dated 07/08/2018)2.400
TOTAL2.480



BILL RECEIVED ON : 15 SEPTEMBER 2018

U28, U50, U80, U58, U88, UD68, UD90, UD98, UD130, UD158 P50, P70, P78, P98, i40, i60, i90, i130, Internet Share Plan

Example:Service Tax
Access Fee (U28) (15/10/2018 – 14/11/2018)1.680
Access Fee (U28) (01/09/2018 – 14/09/2018, not levied in bill dated 05/08/2018)0.759
Itemised bill RM30.180
Other charges RM50.300
TOTAL2.919


MB40, MB68, MB88, MB128*

Example:Service Tax
Access Fee – U Broadband MB40 (15/10/2018 – 14/11/2018)2.400
Access Fee – U Broadband M740 (01/09/2018 – 14/09/2018, not levied in bill dated 15/09/2018)2.400
TOTAL2.480



BILL RECEIVED ON : 01 OCTOBER 2018

U28, U50, U80, U58, U88, UD68, UD90, UD98, UD130, UD158 P50, P70, P78, P98, i40, i60, i90, i130, Internet Share Plan

Example:Service Tax
Access Fee (U28) (01/10/2018 – 30/11/2018)1.680
Access Fee (U28) (01/09/2018 – 30/09/2018, not levied in bill dated 01/09/2018)1.680
Itemised bill RM30.180
Other charges RM50.300
TOTAL3.840


MB40, MB68, MB88, MB128*

Example:Service Tax
Access Fee – U Broadband MB40 (01/10/2018 – 31/10/2018)2.400
Access Fee – U Broadband MB40 (01/09/2018 – 30/09/2018, not levied in bill dated 01/09/2018)2.400
TOTAL2.480


Notes:
* Mobile Broadband Plans is categorised as a data plan that practices non-prorated charges. Therefore, the Service Tax is levied based on full month access fee.