Policies, Terms & Conditions

  1. The complimentary WiFi at selected Projek Perumahan Rakyat (PPR) areas is provided by U Mobile Sdn Bhd (199101013657 (223969-U)) (“U Mobile”) and is made available for the residents of the selected PPR, especially the students (“Service”).

  2. By using the Service you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these terms, you must not use the Service. These Terms of Use govern your use of the Service and our privacy notice which are made available in http://www.u.com.my.

  3. We may change any of the Terms of Use from time to time without notice. Such changes will become effective immediately upon publishing the new terms and conditions on our website. If you continue to use the Service after the changes you will be deemed to accept such change.

    The Service
  1. The Service will be available at the selected PPR Locations specified below until 30 April 2021 (“Offer Period”).

  2. No. State PPR
    1 Wilayah Persekutuan, Kuala Lumpur    
    PPR Seri Pantai   
    2 Wilayah Persekutuan, Kuala Lumpur    
    PA Jln Hang Tuah   
    3 Wilayah Persekutuan, Kuala Lumpur    
    PPR Seri Anggerik   
    4 Wilayah Persekutuan, Kuala Lumpur    
    PPR Pekan Kepong   
    5 Wilayah Persekutuan, Kuala Lumpur    
    PA Seri Perak   
    6 Wilayah Persekutuan, Kuala Lumpur    
    PPR Perkasa   
    7 Kedah    
    RPA Alor Malai I   
    8 Pulau Pinang    
    PPR Taman Manggis   
    9 Pulau Pinang    
    Mak Mandin Hijau   
    10 Johor    
    Rumah Flat Jalan Haji Ismail Hassan, Kluang   
    11 Melaka    
    RP Ujong Pasir   
    12 Melaka    
    PPR Kg Padang   
  3. The Service allows the residents of the PPR Locations, especially the students to access the Internet and send and receive data through the Wi-Fi hotspot for a range of productivity and information-related services or websites.

    1. social media, video streaming, gaming and music streaming sites are not part of the Service. The excluded services are sites that are listed below (“Excluded Services”):


      Arena of Valor

      Apple Music


      Call of Duty JOOX Facebook DailyMotion
      Free Fire Shazam Instagram FB Live
      King of Duty Smule Snapchat IGTV
      Legend of Runaterra Sound Cloud Telegram JOOX
      Life After Spotify TikTok Netflix
      Lords Mobile SYOK Tumblr TikTok
      Mobile Legends QQ Music Twitter Viu
      PUBG Mobile WeSing Wechat YouTube
      Rise of Kingdoms YouTube Music YY Live YY Live
    3. The list of Excluded Services above is not exhaustive and is subject to U Mobile’s determination at its sole discretion.

  4. You may utilise the Service for a limited period of time, after which, you will automatically be logged-out of the Service.

  5. You acknowledge and agree that we may, at any time, impose general limits or thresholds on the use of the Service including the number of times that you may access the Service or the amount of data that you may upload or download using the Service.

  6. Each WiFi hotspot location can only support a limited number of users accessing the Service at any one time.

  7. The speed and throughput of the Service will vary depending on a number of factors, including the capabilities of your wireless enabled device; hotspot user traffic during time of access, general internet congestion, wireless signal interference building structure and weather conditions.

  8. We will use reasonable endeavours to provide you with a reliable, stable and secure access to the Service but, we do not promise that the access to the Service will be continuous, fault-free, secure or accessible.

  1. You are solely responsible for maintaining the confidentiality of your username, password and account information and are fully responsible for all conduct carried out under this username, password and account (including any information or data uploaded, downloaded or otherwise communicated via the Service). We are not liable for any loss of confidentiality or for any damages arising from your failure to comply with these security measures.

  2. We will take reasonable steps to secure the Service and the systems in our control that are used to access the Service. However, the internet may be unreliable and is a difficult medium to secure. We do not guarantee the security of the Service or the systems (including the internet and your hardware and software) used to access the Service, or any information that passes through such systems

    Use of Service
    You must not:
  1. use Service for any activities, or post or transmit to or the Service any information or materials, which breach any laws or regulations, infringe a third party's rights or privacy, or are contrary to any relevant standards or codes;

  2. use the Service in a way, or post to or transmit to or via the Service any material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or which inhibits any other user from using or enjoying the Service;

  3. use the Service to send unsolicited commercial or bulk electronic mail messages to anyone;

  4. make any fraudulent or speculative enquiries, bookings, reservations or requests using the Service;

  5. provide false information when registering or changing the Service registration details;

  6. impersonate another person when using the Service;

  7. post to or transmit to via the Service any obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings;

  8. tamper with, hinder the operation of or make unauthorised modifications to the Service;

  9. knowingly transmit any virus or other disabling feature to or via the Service; and

  10. attempt any of the above acts or permit another person to do any of the above acts.

    Personal Information
    By submitting your personal information or using the Service, you have given us your consent to collect, record, hold, store, use and disclose your personal information according to our privacy notice which is available at http://www.u.com.my.

  1. Your access to and use of the Service is entirely at the your own risk, we make no warranties or representations as to the accessibility, security, stability or reliability of this Service and we specifically disclaims any liability or responsibility for any WiFi hotspot faults, failures or interruptions or the accuracy, timeliness, completeness, security or reliability of any communications (including, without limitation, any transactions) made using the Service.

  2. To the extent permitted by law, U Mobile Sdn Bhd and its related corporations and their respective directors, employees, officers, agents and contractors exclude all liability whether in contract or tort (including liability for negligence) for any loss or damage (including without limitation, direct, indirect, special or consequential loss or damage) or otherwise arising from the use or reliance on any content or products and services available on or using the Service whether or not this is caused by a negligent act or omission. If we are prohibited at law from excluding our liability, we limit our liability to the extent permitted by law to resupplying the material or the relevant service.

    Trade Marks and Copyright
    These Terms and Conditions and any pages via which you access a WiFi hotspot may contain trade marks which are the subject of pending applications or which otherwise are protected at law. Unless otherwise indicated, the “U” logo or “umobile” are trade marks owned by or licensed to U Mobile Sdn Bhd. You are not permitted to use these trade marks except (a) by saving or printing a copy of such pages as permitted below under the copyright permission; (b) through a legitimate reference to our product or service with proper recognition of the trade mark's status; and (c) with our prior written consent.

  1. We do not guarantee that your use of the Service will be confidential.

  2. Any comments, suggestions, feedback, questions, ideas or other material you send or post via the Service by any means may not be secure during its transmission over the internet. They will be treated as non-confidential information and non-proprietary and you agree that we may use, reproduce, publish, modify, adopt and transmit them to others in conducting our business, including but not limited to marketing our products and services.

  1. We may stop making the Service available at any time with or without notice.

  2. We may immediately suspend, terminate or limit your access to the Service if: you are in breach of the Terms of Use or there is an emergency or for operational or regulatory reasons or for whatever reason we deem fit.

    General Matters
  1. The Service is governed by the laws of Malaysia and you irrevocably submit to the jurisdiction of the courts of Malaysia for determining any dispute concerning the Terms of Use.

  2. If any of the Terms of Use are invalid or unenforceable, it will be struck out and the remaining terms will remain in force.

  3. If we do not act in relation to a breach by you of the Terms of Use, this does not waive our right to act with respect to later or similar breaches.

  4. References to “us”, “our” or “we” mean U Mobile Sdn Bhd Registration No. 199101013657 (223969-U).

  5. Version: 10th February 2021