U Home 5G Router Bundle - FAQs

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I have forgotten the Wi-Fi password for the Router. How can I retrieve it?

The Wi-Fi password can be found under the Router.
What does the status lights on the Router denote?

Please refer to this guide to interpret the status of the Router or refer to the Quick Start Guide included with the Router.

Indicator	Solid Red	Solid White	Solid Green	Blinking White
Network	The device is not registered to te mobile network There is no nano-SIM card inserted There is no network service available	The device is conneced to the 5G network	The device is connected to the 4G network	The software is upgrading
Wi-Fi	-	Wi-Fi works normally	WPS is active	-
Power	-	The device is powered on	-	-

No:	Indicator	Solid Red	Solid White	Solid Green	Blinking White
1	Network	The device is not registered to the mobile network There is no nano-SIM card inserted There is no network service available	The device is connected to the 5G network	The device is connected to the 4G network	The software is upgrading
2	Wi-Fi	-	Wi-Fi works normally	WPS is active	-
3	Power	-	The device is powered on	-	-

No:	Indicator	Solid Orange	Blinking Orange	Blinking Red	Solid Green	Blinking Green	Solid Red
1	Internet	-	-	-	The router is connected to the internet	-	-
2	Network	4G signal is good	4G signal is moderate	4G signal is weak	5G signal is good	5G signal is moderate	5G signal is weak
3	Wi-Fi	-	-	-	Wi-Fi is successfully enabled	Fast flash means WPS is under negotiation Slow flash 10 seconds then solid means WPS is successfully connected Fast flash 2 seconds then solid on means WPS connected if failed	-

No:	Indicator	Solid Blue	Solid Yellow	Solid Red	Blinking Blue	No light
1	5G	The device is connected to the 5G network	The device is connected to moderate 5G network	The device is connected to weak 5G network	-	The device is connected to the 4G network
2	4G	The device is connected to the 4G/5G network	-	-	-	The device is connected to the 5G SA network
3	Network	The device is connected to the internet	-	-	The device is either in WPS or Mesh pairing mode	-

No:	Indicator	Solid White	Solid Blue	Solid Red	Blinking White	No light
1	Signal	Three lights show the signal strength. More lights on means better signals	-	-	-	There is no signal or no nano-SIM card inserted
2	Network	The device is registered or connected to the 5G network	The device is registered or connected to the 3G/4G mobile network.	The device is in error status The device is not registered to the mobile network There is no nano-SIM card inserted There is no network service available The device is registered to the mobile network but the data service is not connected	The sotware is being upgraded	Not connected to network
3	Power	The device is powered on	-	-	-	The device is powered off

No:

Indicator

Solid White

Solid Blue

Solid Red

Blinking White

No light

1

Signal

Three lights show the signal strength. More lights on means better signals

-

There is no signal or no nano-SIM card inserted

2

Network

The device is registered or connected to the 5G network

The device is registered or connected to the 3G/4G mobile network.

The device is in error status

The device is not registered to the mobile network
There is no nano-SIM card inserted
There is no network service available
The device is registered to the mobile network but the data service is not connected

The sotware is being upgraded

Not connected to network

3

Power

The device is powered on

-

The device is powered off

How do I insert the SIM card into the Router?

Please refer to this guide on how to insert a SIM card into the Router.
Firmware Updates

The following firmware updates & enhancements have been deployed to our series of 5G Routers:

MC888S

Firmware Version	Date	New Features/Enhancements:	Download Firmware Update BIN File
V1.0.0B09	23rd January 2025	Enable 5G SA (Standalone) Disable the scheduled reboot Enhanced system stability and performance	Firmware update will be pushed OTA directly to your device. To manually update your device's firmware, please follow these steps here.
V1.0.0B07	22nd November 2024	Included fixes to reduce instances of the router restarting unexpectedly. Implemented custom DNS configuration. Enhanced system stability and performance.	Firmware update will be pushed OTA directly to your device. To manually update your device's firmware, please follow these steps here.
V1.0.0B03	26th June 2024	Subnet mask is no-longer hardcoded and is now editable 5G NR Band 78 is now enabled as the default 5G NR Band Improved system stability	Not available, firmware update will be pushed OTA directly to your device.

Firmware Version

Date

New Features/Enhancements:

Download Firmware Update BIN File

V1.0.0B09

23rd January 2025

Enable 5G SA (Standalone)
Disable the scheduled reboot
Enhanced system stability and performance

Firmware update will be pushed OTA directly to your device.

To manually update your device's firmware, please follow these steps here.

V1.0.0B07

22nd November 2024

Included fixes to reduce instances of the router restarting unexpectedly.
Implemented custom DNS configuration.
Enhanced system stability and performance.

Firmware update will be pushed OTA directly to your device.

To manually update your device's firmware, please follow these steps here.

V1.0.0B03

26th June 2024

Subnet mask is no-longer hardcoded and is now editable
5G NR Band 78 is now enabled as the default 5G NR Band
Improved system stability

Not available, firmware update will be pushed OTA directly to your device.

FA7801

Firmware Version	Date	New Features/Enhancements:	Download Firmware Update BIN File
V1.0.0.2_20241220	23rd January 2025	Enable 5G SA (Standalone) Resolve speed issues Enhanced system stability and performance	Manually update your device's firmware by following these steps: 1) Open the the admin configuration page at 192.168.0.1 2) Navigate to the Firmware Update page: More > System Settings > Firmware Upgrade 3) Click on Local Upgrade and upload your the new firmware file Click here to download firmware We recommend performing the firmware upgrade via a direct Ethernet connection to the Router. Do not switch off the Router or remove the Ethernet cable during the firmware upgrade process.

Firmware Version

Date

New Features/Enhancements:

Download Firmware Update BIN File

V1.0.0.2_20241220

23rd January 2025

Enable 5G SA (Standalone)
Resolve speed issues
Enhanced system stability and performance

Manually update your device's firmware by following these steps:

1) Open the the admin configuration page at 192.168.0.1

2) Navigate to the Firmware Update page: More > System Settings > Firmware Upgrade

3) Click on Local Upgrade and upload your the new firmware file

Click here to download firmware

We recommend performing the firmware upgrade via a direct Ethernet connection to the Router.
Do not switch off the Router or remove the Ethernet cable during the firmware upgrade process.

DownloadNow

ZTE (MC888S) Firmware Update

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