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U Mobile Prepaid Starter Pack Self Registration is a secured process that enables customers to register for the Prepaid Starter Pack with U Mobile without submission of physical documents to verify your identity.
WeChat Mini Program is a sub application within the WeChat ecosystem. U Prepaid Registration allows you to register a new U Mobile Prepaid Starter Pack using U Mobile Prepaid Starter Pack Self Registration process.
Please scan the QR code provided at the store using the WeChat application. You will be directed to the U Prepaid Registration Mini Program to complete 3 simple U Mobile Prepaid Starter Pack Self Registration process steps.
There are 3 simple steps involved to complete the U Mobile Prepaid Starter Pack Self Registration process.
Step 1: Scan the SIM Barcode to validate your new U Mobile Prepaid Starter Pack.
Step 2: Scan your ID Document to verify your identity details.
Step 3: Scan for facial recognition to match your ID.
For Malaysian: An original copy of MyKad.
For Foreigners: An original copy of your International Passport.
Please ensure that your identification document is valid, original and in good condition.
Kindly click at the ‘Here’ button at the bottom of the Step 2: Scan ID document page. Our U Mobile support team will assist you in updating your information according to your ID. You may verify the details within 48 hours via MyUMobileApp.
You may check your personal details via the MyUMobile App. If you do not have the app, you may download it from the App Store, Play Store or Huawei App Gallery.
After completing the U Mobile Prepaid Starter Pack Self Registration process, your request will be processed for registration and activation of your new U Mobile Prepaid Starter Pack.
You may register up to a maximum of 5 prepaid starter packs in accordance with the Malaysian Communication and Multimedia Commission (MCMC) Prepaid Registration Guidelines.
You will not be able to register for our services if you do not provide requested documents.
Yes, you can. You may state your current local address to register for a Prepaid Starter Pack (eg: Hotel Name and Address).
Yes, you can activate another Prepaid Starter Pack and you will need to undergo the U Mobile Prepaid Starter Pack Self Registration process again for security purposes.
Please follow the instructions stated in the message. If the issue persists, kindly seek assistance at the nearest U Mobile Store listed at https://u.my/store or call our Contact Centre at +6018 3881318.
Yes. Internet connection is mandatory.
No. U Mobile Prepaid Starter Pack Self Registration can only be done through the WeChat Mini Program.
Yes. You must use a smartphone to do the U Mobile Prepaid Starter Pack Self Registration.
Yes, but your friend must be present for the registration with the original documents and for facial recognition.
Yes. There are 3 languages available for selection - Bahasa Melayu, English and Chinese. You may select your preferred language at the Mini Program start screen.
It usually takes less than a minute to complete the registration process, provided that all of the steps are done correctly with proper documentation.
There will be a time limit for you to complete your registration if there is an internet disruption during the process. If the time limit expires, you will be directed back to the Home screen to start your registration process once again.
No. You are required to use a phone with a functional front camera. Alternatively, you may use the back camera for facial recognition.
Yes. Upon any successful registration, you will receive a welcome message from U Mobile.
Yes. You are required to activate your U Mobile Prepaid Starter Pack immediately upon purchase.
Yes. As long as both SIM card and ID are valid with a Malaysian registered address.
No, but you may buy top up from any of our appointed dealers or you may download the MyUMobile App for better experience after your SIM Card’s activation.
No. You do not need to insert the SIM card into your phone.
No, you will not be able to use UNHCR ID to register.
No, you have to go back to 7-Eleven to scan the required QR code using WeChat to perform Prepaid Starter Pack Self Registration.
For better and faster experience, you need to have minimum 3G speed.
Please scan your ID in a well-lit place and ensure that it is clearly visible and within the frame. You may also use a different phone as errors may be due to a faulty camera. If the issue persists, please visit our store near to you or call our Contact Centre at +6018 3881318.
You need to provide an alternate contact number to receive the One Time Verification Code to register with WeChat. Otherwise, you will not be able to use U Prepaid Registration in Mini Program.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!