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Frequently Asked Questions

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Suggested Searches
{ "dropdownFaqProperties": [ { "title": "RM0 Phones", "value": "rm0-phones", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones.html", "isGroupLabel": true, "childList": [ { "title": "What is this promotion about?", "value": "what-is-this-promotion-about-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/what-is-this-promotion-about-.html" }, { "title": "What is the promotion duration?", "value": "what-is-the-promotion-duration-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/what-is-the-promotion-duration-.html" }, { "title": "Who can sign up for this promotion?", "value": "who-can-sign-up-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/who-can-sign-up-for-this-promotion-.html" }, { "title": "How many lines can I sign up?", "value": "how-many-lines-can-i-sign-up-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-many-lines-can-i-sign-up-.html" }, { "title": "Am I allowed to upgrade from my existing plan to this promotion?", "value": "am-i-allowed-to-upgrade-from-my-existing-plan-to-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/am-i-allowed-to-upgrade-from-my-existing-plan-to-this-promotion-.html" }, { "title": "Where can I sign up for this promotion?", "value": "where-can-i-sign-up-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/where-can-i-sign-up-for-this-promotion-.html" }, { "title": "What is the phone offer price for this promotion?", "value": "what-is-the-phone-offer-price-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/what-is-the-phone-offer-price-for-this-promotion-.html" }, { "title": "How long is the commitment period for this promotion?", "value": "how-long-is-the-commitment-period-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-long-is-the-commitment-period-for-this-promotion-.html" }, { "title": "How much is the monthly access fee for this promotion?", "value": "how-much-is-the-monthly-access-fee-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-much-is-the-monthly-access-fee-for-this-promotion-.html" }, { "title": "Do I need to pay 1 month advance access fee for this promotion?", "value": "do-i-need-to-pay-1-month-advance-access-fee-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/do-i-need-to-pay-1-month-advance-access-fee-for-this-promotion-.html" }, { "title": "Will I be charged an upfront payment for this promotion?", "value": "will-i-be-charged-an-upfront-payment-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/will-i-be-charged-an-upfront-payment-for-this-promotion-.html" }, { "title": "Are the phones offered for this promotion really free?", "value": "are-the-phones-offered-for-this-promotion-really-free-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/are-the-phones-offered-for-this-promotion-really-free-.html" }, { "title": "What is Samsung Knox and Oppo Guard?", "value": "what-is-samsung-knox-and-oppo-guard-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/what-is-samsung-knox-and-oppo-guard-.html" }, { "title": "How do I unlock my phone / restore my U Mobile service upon making full payment?", "value": "how-do-i-unlock-my-phone---restore-my-u-mobile-service-upon-maki", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-do-i-unlock-my-phone---restore-my-u-mobile-service-upon-maki.html" }, { "title": "Can I terminate my service within the 12 months commitment period?", "value": "can-i-terminate-my-service-within-the-12-months-commitment-perio", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/can-i-terminate-my-service-within-the-12-months-commitment-perio.html" }, { "title": "Why am I not able to sign up this promotion via U Mobile online store?", "value": "why-am-i-not-able-to-sign-up-this-promotion-via-u-mobile-online-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/why-am-i-not-able-to-sign-up-this-promotion-via-u-mobile-online-.html" } ] }, { "title": "Prepaid High and Low Reload Campaign", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this Campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "When is the commencement date of the Campaign?", "value": "when-is-the-commencement-date-of-the-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/when-is-the-commencement-date-of-the-campaign.html" }, { "title": "How do I participate in this Campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this Campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How and when will I receive the rebate?", "value": "how-and-when-will-i-receive-the-rebate", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/how-and-when-will-i-receive-the-rebate.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/is-this-offer-transferable.html" } ] }, { "title": "Jom Makan-Makan Campaign", "value": "jom-makan-makan-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "What is the campaign period?", "value": "what-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/what-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/how-many-vouchers-am-i-entitled-to-redeem.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/how-do-i-know-if-i-have-successfully-redeemed-the-voucher.html" }, { "title": "How and when will I receive the reward/offer?", "value": "how-and-when-will-i-receive-the-reward-offer", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/how-and-when-will-i-receive-the-reward-offer.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/is-this-offer-transferable.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher.html" } ] }, { "title": "Postpaid Base May Birthday Campaign", "value": "postpaid-base-may-birthday-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "What is the campaign period?", "value": "what-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/what-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/how-many-vouchers-am-i-entitled-to-redeem.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/how-do-i-know-if-i-have-successfully-redeemed-the-voucher.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/is-this-offer-transferable.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher.html" } ] }, { "title": "June Birthday Campaign", "value": "june-birthday-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this Campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "What is the campaign period?", "value": "what-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/what-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/how-many-vouchers-am-i-entitled-to-redeem.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/how-do-i-know-if-i-have-successfully-redeemed-the-voucher.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/is-this-offer-transferable.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher.html" } ] }, { "title": "Parent's Day Surprise Reward Campaign", "value": "parents-day-surprise-reward-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "What is the campaign period?", "value": "what-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/what-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/how-many-vouchers-am-i-entitled-to-redeem.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/how-do-i-know-if-i-have-successfully-redeemed-the-voucher.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/is-this-offer-transferable.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher.html" } ] }, { "title": "Download MyUMobile App & Be Rewarded Campaign", "value": "download-myumobile-app-be-rewarded-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "What is the campaign period?", "value": "what-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/what-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How many vouchers can I redeem?", "value": "how-many-vouchers-can-i-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/how-many-vouchers-can-i-redeem.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/how-do-i-know-if-i-have-successfully-redeemed-the-voucher.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/is-this-offer-transferable.html" }, { "title": "Who can I contact if there are any issues pertaining the usage of this voucher?", "value": "who-can-i-contact-if-there-are-any-issues-pertaining-the-usage-of-this-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/who-can-i-contact-if-there-are-any-issues-pertaining-the-usage-of-this-voucher.html" } ] }, { "title": "Sejiwa Rewards Campaign", "value": "sejiwa-rewards-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "What is the campaign period?", "value": "what-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign/what-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign/how-many-vouchers-am-i-entitled-to-redeem.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign/how-do-i-know-if-i-have-successfully-redeemed-the-voucher.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign/is-this-offer-transferable.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/sejiwa-rewards-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag.html" } ] }, { "title": "Black Adam Unbeatable Pose Challenge", "value": "black-adam-unbeatable-pose-challenge", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/black-adam-unbeatable-pose-challenge.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this challenge?", "value": "who-is-eligible-for-this-challenge-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/black-adam-unbeatable-pose-challenge/who-is-eligible-for-this-challenge-.html" }, { "title": "Am I eligible for this challenge if I am below 18 years old?", "value": "am-i-eligible-for-this-challenge-if-i-am-below-18-years-old-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/black-adam-unbeatable-pose-challenge/am-i-eligible-for-this-challenge-if-i-am-below-18-years-old-.html" }, { "title": "Is it a MUST to set my Instagram account as ‘public’?", "value": "is-it-a-must-to-set-my-instagram-account-as--public--", "url": 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