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Frequently Asked Questions

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Suggested Searches

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"value": "how-long-is-the-commitment-period-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-long-is-the-commitment-period-for-this-promotion-.html" }, { "title": "How much is the monthly access fee for this promotion?", "value": "how-much-is-the-monthly-access-fee-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-much-is-the-monthly-access-fee-for-this-promotion-.html" }, { "title": "Do I need to pay 1 month advance access fee for this promotion?", "value": "do-i-need-to-pay-1-month-advance-access-fee-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/do-i-need-to-pay-1-month-advance-access-fee-for-this-promotion-.html" }, { "title": "Will I be charged an upfront payment for this promotion?", "value": "will-i-be-charged-an-upfront-payment-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/will-i-be-charged-an-upfront-payment-for-this-promotion-.html" }, { "title": "Are the phones offered for this promotion really free?", "value": "are-the-phones-offered-for-this-promotion-really-free-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/are-the-phones-offered-for-this-promotion-really-free-.html" }, { "title": "What is Samsung Knox and Oppo Guard?", "value": "what-is-samsung-knox-and-oppo-guard-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/what-is-samsung-knox-and-oppo-guard-.html" }, { "title": "How do I unlock my phone / restore my U Mobile service upon making full payment?", "value": "how-do-i-unlock-my-phone---restore-my-u-mobile-service-upon-maki", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-do-i-unlock-my-phone---restore-my-u-mobile-service-upon-maki.html" }, { "title": "Can I terminate my service within the 12 months commitment period?", "value": "can-i-terminate-my-service-within-the-12-months-commitment-perio", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/can-i-terminate-my-service-within-the-12-months-commitment-perio.html" }, { "title": "Why am I not able to sign up this promotion via U Mobile online store?", "value": "why-am-i-not-able-to-sign-up-this-promotion-via-u-mobile-online-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/why-am-i-not-able-to-sign-up-this-promotion-via-u-mobile-online-.html" } ] }, { "title": "Prepaid High and Low Reload Campaign", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this Campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "When is the commencement date of the Campaign?", "value": "when-is-the-commencement-date-of-the-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/when-is-the-commencement-date-of-the-campaign.html" }, { "title": "How do I participate in this Campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this Campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How and when will I receive the rebate?", "value": "how-and-when-will-i-receive-the-rebate", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/how-and-when-will-i-receive-the-rebate.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign/is-this-offer-transferable.html" } ] }, { "title": "Download MyUMobile App & Be Rewarded Campaign", "value": "download-myumobile-app-be-rewarded-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "What is the campaign period?", "value": "what-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/what-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How many vouchers can I redeem?", "value": "how-many-vouchers-can-i-redeem", "url": 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"/content/u-mobile/en/personal/support/faqs/happenings/campaign/download-myumobile-app-be-rewarded-campaign/who-can-i-contact-if-there-are-any-issues-pertaining-the-usage-of-this-voucher.html" } ] }, { "title": "U Mobile’s Banking Carnival Campaign - Public Bank", "value": "u-mobile-s-banking-carnival-campaign-public-bank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this contest?", "value": "who-is-eligible-for-this-contest-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/who-is-eligible-for-this-contest-.html" }, { "title": "What are the requirements to participate in this campaign?", "value": "what-are-the-requirements-to-participate-in-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/what-are-the-requirements-to-participate-in-this-campaign-.html" }, { "title": "Are all prepaid subscribers eligible to participate in this campaign?", "value": "are-all-prepaid-subscribers-eligible-to-participate-in-this-camp", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/are-all-prepaid-subscribers-eligible-to-participate-in-this-camp.html" }, { "title": "What are the U Mobile prepaid plans that I must subscribe or purchase to be eligible to enter this campaign?", "value": "what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-pur", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-pur.html" }, { "title": "What are the campaign prizes and winners’ selection criteria?", "value": "what-are-the-campaign-prizes-and-winners--selection-criteria-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/what-are-the-campaign-prizes-and-winners--selection-criteria-.html" }, { "title": "Will I be notified personally if I am a winner?", "value": "will-i-be-notified-personally-if-i-am-a-winner-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/will-i-be-notified-personally-if-i-am-a-winner-.html" }, { "title": "How do I claim my cash prize if I’m informed as the winner?", "value": "how-do-i-claim-my-cash-prize-if-i-m-informed-as-the-winner-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/how-do-i-claim-my-cash-prize-if-i-m-informed-as-the-winner-.html" }, { "title": "If I use my existing remaining credit in my prepaid account and subscribe to Prepaid U35 or GX38, am I qualified?", "value": "if-i-use-my-existing-remaining-credit-in-my-prepaid-account-and-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/if-i-use-my-existing-remaining-credit-in-my-prepaid-account-and-.html" }, { "title": "Can I exchange the prize for other products?", "value": "can-i-exchange-the-prize-for-other-products-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/can-i-exchange-the-prize-for-other-products-.html" }, { "title": "Can I win more than one prize?", "value": "can-i-win-more-than-one-prize-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/can-i-win-more-than-one-prize-.html" }, { "title": "Who should I contact for more details on this promotion?", "value": "who-should-i-contact-for-more-details-on-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-public-bank/who-should-i-contact-for-more-details-on-this-promotion-.html" } ] }, { "title": "Prosperity Rewards Campaign", "value": "prosperity-rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards/who-is-eligible-for-this-campaign-.html" }, { "title": "When is the campaign period?", "value": "when-is-the-campaign-period-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards/when-is-the-campaign-period-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards/how-do-i-participate-in-this-campaign-.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards/what-is-the-reward-offer-given-for-this-campaign-.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards/how-many-vouchers-am-i-entitled-to-redeem-.html" }, { "title": "How do I know if I have successfully taken up the deal?", "value": "how-do-i-know-if-i-have-successfully-taken-up-the-deal-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards/how-do-i-know-if-i-have-successfully-taken-up-the-deal-.html" }, { "title": "What is the winning criteria and when will I receive the reward/offer?", "value": "what-is-the-winning-criteria-and-when-will-i-receive-the-reward-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards/what-is-the-winning-criteria-and-when-will-i-receive-the-reward-.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards/is-this-offer-transferable-.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prosperity-rewards/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag.html" } ] }, { "title": "U Mobile’s Banking Carnival Campaign CIMB​", "value": "u-mobile-s-banking-carnival-campaign-cimb-bank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank.html", "isGroupLabel": true, "childList": [ { "title": "Where can I get more information about this Campaign?", "value": "where-can-i-get-more-information-about-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/where-can-i-get-more-information-about-this-campaign-.html" }, { "title": "When is the campaign period?", "value": "when-is-the-campaign-period-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/when-is-the-campaign-period-.html" }, { "title": "Are all prepaid subscribers eligible to participate in this campaign?​", "value": "are-all-prepaid-subscribers-eligible-to-participate-in-this-camp", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/are-all-prepaid-subscribers-eligible-to-participate-in-this-camp.html" }, { "title": "What are the requirements to participate in this campaign?", "value": "what-are-the-requirements-to-participate-in-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/what-are-the-requirements-to-participate-in-this-campaign-.html" }, { "title": "What are the U Mobile prepaid plans that I must subscribe or purchase to be eligible to enter this campaign?​", "value": "what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-pur", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-pur.html" }, { "title": "What are the campaign prizes and winners’ selection criteria?​", "value": "what-are-the-campaign-prizes-and-winners--selection-criteria-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/what-are-the-campaign-prizes-and-winners--selection-criteria-.html" }, { "title": "Will I be notified personally if I am a winner?​", "value": "will-i-be-notified-personally-if-i-am-a-winner-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/will-i-be-notified-personally-if-i-am-a-winner-.html" }, { "title": "How do I claim my grand prize if I’m informed as the winner?", "value": "how-do-i-claim-my-grand-prize-if-i-m-informed-as-the-winner-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/how-do-i-claim-my-grand-prize-if-i-m-informed-as-the-winner-.html" }, { "title": "If I use my existing remaining credit in my prepaid account and subscribe to Prepaid U35 or GX38, am I qualified?", "value": "if-i-use-my-existing-remaining-credit-in-my-prepaid-account-and-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/if-i-use-my-existing-remaining-credit-in-my-prepaid-account-and-.html" }, { "title": "Can I exchange the prize for other products?", "value": "can-i-exchange-the-prize-for-other-products-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/can-i-exchange-the-prize-for-other-products-.html" }, { "title": "Can I win more than one prize?", "value": "can-i-win-more-than-one-prize-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/can-i-win-more-than-one-prize-.html" }, { "title": "Who should I contact for more details on this promotion?", "value": "who-should-i-contact-for-more-details-on-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-s-banking-carnival-campaign-cimb-bank/who-should-i-contact-for-more-details-on-this-promotion-.html" } ] }, { "title": "U Mobile's Banking Carnival Campaign Bank Muamalat & Bank Rakyat", "value": "u-mobile-banking-carnival-bank-muamalat-bank-rakyat", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat.html", "isGroupLabel": true, "childList": [ { "title": "When is the campaign period?", "value": "when-is-the-campaign-period-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat/when-is-the-campaign-period-.html" }, { "title": "What are the requirements to participate in this campaign?", "value": "what-are-the-requirements-to-participate-in-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat/what-are-the-requirements-to-participate-in-this-campaign-.html" }, { "title": "Are all prepaid subscribers eligible to participate in this campaign?", "value": "are-all-prepaid-subscribers-eligible-to-participate-in-this-camp", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat/are-all-prepaid-subscribers-eligible-to-participate-in-this-camp.html" }, { "title": "What are the U Mobile prepaid plans that I must subscribe or purchase to be eligible to enter this campaign?", "value": "what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-pur", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat/what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-pur.html" }, { "title": "What are the campaign prizes and winners’ selection criteria?", "value": "what-are-the-campaign-prizes-and-winners--selection-criteria-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat/what-are-the-campaign-prizes-and-winners--selection-criteria-.html" }, { "title": "Will I be notified personally if I am a winner?", "value": "will-i-be-notified-personally-if-i-am-a-winner-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat/will-i-be-notified-personally-if-i-am-a-winner-.html" }, { "title": "How do I claim my grand prize if I’m informed as the winner?", "value": "how-do-i-claim-my-grand-prize-if-i-m-informed-as-the-winner-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat/how-do-i-claim-my-grand-prize-if-i-m-informed-as-the-winner-.html" }, { "title": "If I use my existing remaining credit in my prepaid 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"who-should-i-contact-for-more-details-on-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-bank-muamalat-bank-rakyat/who-should-i-contact-for-more-details-on-this-promotion-.html" } ] }, { "title": "Riang Ria Ramadan Rewards Campaign", "value": "riang-ria-ramadan-rewards-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-ramadan-rewards-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "when-is-the-campaign-period-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-ramadan-rewards-campaign/when-is-the-campaign-period-.html" }, { "title": "When is the campaign period?", "value": "when-is-the-campaign-period-1", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-ramadan-rewards-campaign/when-is-the-campaign-period-1.html" }, { "title": "How do I participate in 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"value": "are-all-prepaid-subscribers-eligible-to-participate-in-this-camp", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-maybank/are-all-prepaid-subscribers-eligible-to-participate-in-this-camp.html" }, { "title": "What are the U Mobile prepaid plans that I must subscribe or purchase to be eligible to enter this campaign?​", "value": "what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-pur", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-maybank/what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-pur.html" }, { "title": "What are the campaign prizes and winners’ selection criteria?​", "value": "what-are-the-campaign-prizes-and-winners--selection-criteria-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-maybank/what-are-the-campaign-prizes-and-winners--selection-criteria-.html" }, { "title": 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"/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-maybank/who-should-i-contact-for-more-details-on-this-promotion-.html" } ] }, { "title": "Riang Ria Raya Rewards Campaign", "value": "riang-ria-raya-rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards/who-is-eligible-for-this-campaign.html" }, { "title": "When is the campaign period?", "value": "when-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards/when-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards/how-many-vouchers-am-i-entitled-to-redeem.html" }, { "title": "How do I know if I have successfully taken up the deal?", "value": "how-do-i-know-if-i-have-successfully-taken-up-the-deal", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards/how-do-i-know-if-i-have-successfully-taken-up-the-deal.html" }, { "title": "What is the winning 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", "value": "what-is-the-winning-criteria-and-when-will-i-receive-the-reward-offer", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards/what-is-the-winning-criteria-and-when-will-i-receive-the-reward-offer.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards/is-this-offer-transferable.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/riang-ria-raya-rewards/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher.html" } ] }, { "title": "Retails Reload Campaign", "value": "retails-reload", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/retails-reload.html", "isGroupLabel": true, "childList": [ { "title": "When is the campaign period?​", "value": "when-is-the-campaign-period-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/retails-reload/when-is-the-campaign-period-.html" }, { "title": "What are the requirements to participate in this campaign?​", "value": "what-are-the-requirements-to-participate-in-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/retails-reload/what-are-the-requirements-to-participate-in-this-campaign-.html" }, { "title": "What are the retail channels which I can top up my prepaid account?", "value": "what-are-the-retail-channels-which-i-can-top-up-my-prepaid-accou", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/retails-reload/what-are-the-retail-channels-which-i-can-top-up-my-prepaid-accou.html" }, { "title": "Are all prepaid subscribers eligible 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{ "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/one-love-asia-music-festival-tickets-giveaway/how-many-vouchers-am-i-entitled-to-redeem.html" }, { "title": "How do I know if I have successfully taken up the deal?", "value": "how-do-i-know-if-i-have-successfully-taken-up-the-deal", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/one-love-asia-music-festival-tickets-giveaway/how-do-i-know-if-i-have-successfully-taken-up-the-deal.html" }, { "title": "What is the winning criteria and when will I receive the reward/offer?", "value": "what-is-the-winning-criteria-and-when-will-i-receive-the-reward-offer", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/one-love-asia-music-festival-tickets-giveaway/what-is-the-winning-criteria-and-when-will-i-receive-the-reward-offer.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/one-love-asia-music-festival-tickets-giveaway/is-this-offer-transferable.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/one-love-asia-music-festival-tickets-giveaway/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher.html" } ] }, { "title": "U Mobile’s Banking Carnival Campaign - Bank Islam", "value": "u-mobile-banking-carnival-campaign-bank-islam", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam.html", "isGroupLabel": true, "childList": [ { "title": "Where can I get more information about this Campaign?", "value": 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"/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam/are-all-prepaid-subscribers-eligible-to-participate-in-this-campaign.html" }, { "title": "What are the U Mobile prepaid plans that I must subscribe or purchase to be eligible to enter this campaign?", "value": "what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-purchase-to-be-eligible-to-enter-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam/what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-purchase-to-be-eligible-to-enter-this-campaign.html" }, { "title": "What are the campaign prizes and winners’ selection criteria?", "value": "what-are-the-campaign-prizes-and-winners-selection-criteria", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam/what-are-the-campaign-prizes-and-winners-selection-criteria.html" }, { "title": "Will I be notified personally if I am a winner?", "value": "will-i-be-notified-personally-if-i-am-a-winner", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam/will-i-be-notified-personally-if-i-am-a-winner.html" }, { "title": "How do I claim my grand prize if I’m informed as the winner?", "value": "how-do-i-claim-my-grand-prize-if-im-informed-as-the-winner", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam/how-do-i-claim-my-grand-prize-if-im-informed-as-the-winner.html" }, { "title": "If I use my existing remaining credit in my prepaid account and subscribe to Prepaid U35 or GX38, am I qualified?", "value": "if-i-use-my-existing-remaining-credit-in-my-prepaid-account-and-subscribe-to-prepaid-u35-or-gx38-am-i-qualified", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam/if-i-use-my-existing-remaining-credit-in-my-prepaid-account-and-subscribe-to-prepaid-u35-or-gx38-am-i-qualified.html" }, { "title": "Can I exchange the prize for other products?", "value": "can-i-exchange-the-prize-for-other-products", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam/can-i-exchange-the-prize-for-other-products.html" }, { "title": "Can I win more than one prize?", "value": "can-i-win-more-than-one-prize", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam/can-i-win-more-than-one-prize.html" }, { "title": "Who should I contact for more details on this promotion?", "value": "who-should-i-contact-for-more-details-on-this-promotion", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-bank-islam/who-should-i-contact-for-more-details-on-this-promotion.html" } ] }, { "title": "Fantasteac Rewards", "value": "fantasteac-rewards", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards/who-is-eligible-for-this-campaign-.html" }, { "title": "When is the campaign period?", "value": "when-is-the-campaign-period-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards/when-is-the-campaign-period-.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards/how-do-i-participate-in-this-campaign-.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards/what-is-the-reward-offer-given-for-this-campaign-.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards/how-many-vouchers-am-i-entitled-to-redeem-.html" }, { "title": "How do I know if I have successfully taken up the deal?", "value": "how-do-i-know-if-i-have-successfully-taken-up-the-deal-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards/how-do-i-know-if-i-have-successfully-taken-up-the-deal-.html" }, { "title": "What is the winning criteria and when will I receive the reward/offer?", "value": "what-is-the-winning-criteria-and-when-will-i-receive-the-reward-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards/what-is-the-winning-criteria-and-when-will-i-receive-the-reward-.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards/is-this-offer-transferable-.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/fantasteac-rewards/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usag.html" } ] }, { "title": "CreditSOS Automated Subscription Campaign", "value": "creditsos-automated-subscription", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription.html", "isGroupLabel": true, "childList": [ { "title": "When will CreditSOS Automated Subscription Campaign start and end?", "value": "when-will-creditsos-automated-subscription-campaign-start-and-en", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription/when-will-creditsos-automated-subscription-campaign-start-and-en.html" }, { "title": "Who can participate in the CreditSOS Automated Subscription Campaign?", "value": "who-can-participate-in-the-creditsos-automated-subscription-camp", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription/who-can-participate-in-the-creditsos-automated-subscription-camp.html" }, { "title": "How can I participate in this CreditSOS Automated Subscription Campaign?", "value": "how-can-i-participate-in-this-creditsos-automated-subscription-c", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription/how-can-i-participate-in-this-creditsos-automated-subscription-c.html" }, { "title": "What is the prizes available for this CreditSOS Automated Subscription Campaign?", "value": "what-is-the-prizes-available-for-this-creditsos-automated-subscr", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription/what-is-the-prizes-available-for-this-creditsos-automated-subscr.html" }, { "title": "How do I know if I am selected as the winner?", "value": "how-do-i-know-if-i-am-selected-as-the-winner-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription/how-do-i-know-if-i-am-selected-as-the-winner-.html" }, { "title": "How is the Free Credit works?", "value": "how-is-the-free-credit-works-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription/how-is-the-free-credit-works-.html" }, { "title": "If I’ve received the Free Credit, what is the validity for the rewards?", "value": "if-i-ve-received-the-free-credit--what-is-the-validity-for-the-r", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription/if-i-ve-received-the-free-credit--what-is-the-validity-for-the-r.html" }, { "title": "Can the Free Credit be used to pay for CreditSOS outstanding amount?", "value": "can-the-free-credit-be-used-to-pay-for-creditsos-outstanding-amo", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/creditsos-automated-subscription/can-the-free-credit-be-used-to-pay-for-creditsos-outstanding-amo.html" } ] }, { "title": "U Mobile’s Banking Carnival Campaign - AmBank", "value": "u-mobile-banking-carnival-campaign-ambank", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank.html", "isGroupLabel": true, "childList": [ { "title": "Where can I get more information about this Campaign?", "value": "where-can-i-get-more-information-about-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/where-can-i-get-more-information-about-this-campaign.html" }, { "title": "When is the campaign period?", "value": "when-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/when-is-the-campaign-period.html" }, { "title": "What are the requirements to participate in this campaign?", "value": "what-are-the-requirements-to-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/what-are-the-requirements-to-participate-in-this-campaign.html" }, { "title": "Are all prepaid subscribers eligible to participate in this campaign?", "value": "are-all-prepaid-subscribers-eligible-to-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/are-all-prepaid-subscribers-eligible-to-participate-in-this-campaign.html" }, { "title": "What are the U Mobile prepaid plans that I must subscribe or purchase to be eligible to enter this campaign?", "value": "what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-purchase-to-be-eligible-to-enter-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/what-are-the-u-mobile-prepaid-plans-that-i-must-subscribe-or-purchase-to-be-eligible-to-enter-this-campaign.html" }, { "title": "What are the campaign prizes and winners’ selection criteria?", "value": "what-are-the-campaign-prizes-and-winners-selection-criteria", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/what-are-the-campaign-prizes-and-winners-selection-criteria.html" }, { "title": "Will I be notified personally if I am a winner?", "value": "will-i-be-notified-personally-if-i-am-a-winner", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/will-i-be-notified-personally-if-i-am-a-winner.html" }, { "title": "How do I claim my grand prize if I’m informed as the winner?", "value": "how-do-i-claim-my-grand-prize-if-i-m-informed-as-the-winner", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/how-do-i-claim-my-grand-prize-if-i-m-informed-as-the-winner.html" }, { "title": "What is the special prize offer by Ambank to U Mobile’s subscribers? How do I win it?", "value": "what-is-the-special-prize-offer-by-ambank-to-u-mobiles-subscribers-how-do-i-win-it", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/what-is-the-special-prize-offer-by-ambank-to-u-mobiles-subscribers-how-do-i-win-it.html" }, { "title": "If I use my existing remaining credit in my prepaid account and subscribe to Prepaid U35 or GX38, am I qualified?", "value": "if-i-use-my-existing-remaining-credit-in-my-prepaid-account-and-subscribe-to-prepaid-u35-or-gx38-am-i-qualified", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/if-i-use-my-existing-remaining-credit-in-my-prepaid-account-and-subscribe-to-prepaid-u35-or-gx38-am-i-qualified.html" }, { "title": "Can I exchange the prize for other products?", "value": "can-i-exchange-the-prize-for-other-products", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/can-i-exchange-the-prize-for-other-products.html" }, { "title": "Can I win more than one prize?", "value": "can-i-win-more-than-one-prize", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/can-i-win-more-than-one-prize.html" }, { "title": "Who should I contact for more details on this promotion?", "value": "who-should-i-contact-for-more-details-on-this-promotion", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/u-mobile-banking-carnival-campaign-ambank/who-should-i-contact-for-more-details-on-this-promotion.html" } ] }, { "title": "Pakej 5G Rahmah", "value": "pakej-5g-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-5g-rahmah.html", "isGroupLabel": true, "childList": [ { "title": "What is Pakej 5G Rahmah?", "value": "what-is-pakej-5g-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-5g-rahmah/what-is-pakej-5g-rahmah.html" }, { "title": "When can I sign up for this package? ", "value": "when-can-i-sign-up-for-this-package", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-5g-rahmah/when-can-i-sign-up-for-this-package.html" }, { "title": "Who is eligible to sign up for this package? ", "value": "who-is-eligible-to-sign-up-for-this-package", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-5g-rahmah/who-is-eligible-to-sign-up-for-this-package.html" }, { "title": "How much is the monthly access fee for Pakej 5G Rahmah? ", "value": "how-much-is-the-monthly-access-fee-for-pakej-5g-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-5g-rahmah/how-much-is-the-monthly-access-fee-for-pakej-5g-rahmah.html" }, { "title": "How many lines can I sign up for?", "value": "how-many-lines-can-i-sign-up-for", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-5g-rahmah/how-many-lines-can-i-sign-up-for.html" }, { "title": "Am I allowed to upgrade from my existing plan to Pakej 5G Rahmah? 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Servant)?", "value": "is-there-any-contract-tied-to-the-pakej-rahmah-penjawat-awam--ci", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-rahmah-penjawat-awam/is-there-any-contract-tied-to-the-pakej-rahmah-penjawat-awam--ci.html" }, { "title": "Where can I register for the Pakej Rahmah Penjawat Awam (Civil Servant)?", "value": "where-can-i-register-for-the-pakej-rahmah-penjawat-awam--civil-s", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-rahmah-penjawat-awam/where-can-i-register-for-the-pakej-rahmah-penjawat-awam--civil-s.html" }, { "title": "What is the subscription limit for the Pakej Rahmah Penjawat Awam (Civil Servant) that I can subscribe to?", "value": "what-is-the-subscription-limit-for-the-pakej-rahmah-penjawat-awa", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-rahmah-penjawat-awam/what-is-the-subscription-limit-for-the-pakej-rahmah-penjawat-awa.html" }, { "title": "What documents are required to register for Pakej Rahmah Penjawat Awam (Civil Servant)?", "value": "what-documents-are-required-to-register-for-pakej-rahmah-penjawa", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-rahmah-penjawat-awam/what-documents-are-required-to-register-for-pakej-rahmah-penjawa.html" }, { "title": "I have an existing plan with a device contract with U Mobile, can I subscribe to the Pakej Rahmah Penjawat Awam (Civil Servant)?", "value": "i-have-an-existing-plan-with-a-device-contract-with-u-mobile--ca", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-rahmah-penjawat-awam/i-have-an-existing-plan-with-a-device-contract-with-u-mobile--ca.html" }, { "title": "I am an eligible customer of Pakej Rahmah Penjawat Awam (Civil Servant) but I want to sign up the Pakej 5G Rahmah with device too, am I allowed to do so?", "value": "i-am-an-eligible-customer-of-pakej-rahmah-penjawat-awam--civil-s", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/pakej-rahmah-penjawat-awam/i-am-an-eligible-customer-of-pakej-rahmah-penjawat-awam--civil-s.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/.html", "breadCrumbs": [ { "title": "FAQs", "url": "/content/u-mobile/en/personal/support/faqs.html" }, { "title": "Happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html" }, { "title": "Campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign.html" } ] }

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