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Frequently Asked Questions

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Suggested Searches

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"value": "how-long-is-the-commitment-period-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-long-is-the-commitment-period-for-this-promotion-.html" }, { "title": "How much is the monthly access fee for this promotion?", "value": "how-much-is-the-monthly-access-fee-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-much-is-the-monthly-access-fee-for-this-promotion-.html" }, { "title": "Do I need to pay 1 month advance access fee for this promotion?", "value": "do-i-need-to-pay-1-month-advance-access-fee-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/do-i-need-to-pay-1-month-advance-access-fee-for-this-promotion-.html" }, { "title": "Will I be charged an upfront payment for this promotion?", "value": "will-i-be-charged-an-upfront-payment-for-this-promotion-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/will-i-be-charged-an-upfront-payment-for-this-promotion-.html" }, { "title": "Are the phones offered for this promotion really free?", "value": "are-the-phones-offered-for-this-promotion-really-free-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/are-the-phones-offered-for-this-promotion-really-free-.html" }, { "title": "What is Samsung Knox and Oppo Guard?", "value": "what-is-samsung-knox-and-oppo-guard-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/what-is-samsung-knox-and-oppo-guard-.html" }, { "title": "How do I unlock my phone / restore my U Mobile service upon making full payment?", "value": "how-do-i-unlock-my-phone---restore-my-u-mobile-service-upon-maki", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/how-do-i-unlock-my-phone---restore-my-u-mobile-service-upon-maki.html" }, { "title": "Can I terminate my service within the 12 months commitment period?", "value": "can-i-terminate-my-service-within-the-12-months-commitment-perio", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/can-i-terminate-my-service-within-the-12-months-commitment-perio.html" }, { "title": "Why am I not able to sign up this promotion via U Mobile online store?", "value": "why-am-i-not-able-to-sign-up-this-promotion-via-u-mobile-online-", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/rm0-phones/why-am-i-not-able-to-sign-up-this-promotion-via-u-mobile-online-.html" } ] }, { "title": "Prepaid High and Low Reload Campaign", "value": "prepaid-high-and-low-reload-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/prepaid-high-and-low-reload-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this Campaign?", "value": "who-is-eligible-for-this-campaign", "url": 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"/content/u-mobile/en/personal/support/faqs/happenings/campaign/jom-makan-makan-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher.html" } ] }, { "title": "Postpaid Base May Birthday Campaign", "value": "postpaid-base-may-birthday-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "What is the campaign period?", "value": "what-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/postpaid-base-may-birthday-campaign/what-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign", "value": 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entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/how-many-vouchers-am-i-entitled-to-redeem.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/how-do-i-know-if-i-have-successfully-redeemed-the-voucher.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/is-this-offer-transferable.html" }, { "title": "Who may I contact if there are any issues pertaining to the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/june-birthday-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-to-the-usage-of-this-voucher.html" } ] }, { "title": "Parent's Day Surprise Reward Campaign", "value": "parents-day-surprise-reward-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for this campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "What is the campaign period?", "value": "what-is-the-campaign-period", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/what-is-the-campaign-period.html" }, { "title": "How do I participate in this campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward/offer given for this campaign?", "value": "what-is-the-reward-offer-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/what-is-the-reward-offer-given-for-this-campaign.html" }, { "title": "How many vouchers am I entitled to redeem?", "value": "how-many-vouchers-am-i-entitled-to-redeem", "url": "/content/u-mobile/en/personal/support/faqs/happenings/campaign/parents-day-surprise-reward-campaign/how-many-vouchers-am-i-entitled-to-redeem.html" }, { "title": "How do I know if I have successfully redeemed the voucher?", "value": "how-do-i-know-if-i-have-successfully-redeemed-the-voucher", "url": 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