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Pay Nothing for 6 Months
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Refund requests are open to both current and former U Mobile customer account holders whose accounts have been deactivated but still maintain a deposit or credit balance.
No. Only the registered owner can submit a refund request.
No, the option to refund to a 3rd party is NOT permitted.
We recommend payment into a related active account as the preferred option.
Yes, both Malaysian and non-Malaysian customers can avail themselves of this refund option.
No, we only allow refunds in Ringgit Malaysia.
Refer to the final bill issued after the termination of your lines for information on your total credit balance.
Refund requests must be made within 3 months of the termination of all the postpaid lines or before your account is deactivated.
After receiving the final bill, you can request a refund through the following methods:
- Call us at +6018 388 1318
- Visit one of our Service Centres
- Send an email to customer.service@u.com.my
A representative from the U Mobile contact center will validate and gather necessary information, including your bank account number, to facilitate the refund process.
Expect your excess credit to be refunded within an eight-week period from the time of your request.
If you require further assistance, you can get in touch with us via the following channels.
MyUMobile App
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Have questions? Feel free to DM us!
MyUMobile App
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Have questions? Feel free to DM us!
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