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Once you receive your order, make sure to check your items carefully, and return any items that are incorrect or that have damaged packaging to our delivery partner.
For purchases made online, you may call us at +60183881318 and we will arrange a new device delivery if items are confirmed to be damaged. Upon calling, we will also require your order number for verification purposes as well as photos of damaged items to be shared via email. Email address will be advised upon case escalation.
If your device cannot be switched on after you accept the delivery, please contact us within 48 hours from the time you have received your package.
You do not have to pay a shipping fee for returning defective devices which cannot be switched on.
Once we have processed your payment, you cannot cancel or change your order.
U Mobile has a strict no refund policy. Please make sure to read our terms and conditions before you make payment.
U Mobile will never contact you for credit card details or account credentials. If you receive any suspicious email about U Mobile Online Store from an email address that does not end with @u.com.my, please contact customer service directly for assistance.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!