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Access Fee is a monthly subscription fee paid for usage incurred from the previous month, and is a recurring charge. An Advanced Access Fee is a one-time fee that is charged in your first monthly bill and will be offset in your last monthly bill payment, should you decide to terminate your mobile service.
Stamp duty is a tax that is chargeable on legal documents.
Sales and Service Tax is a tax charged on taxable services provided to any taxable person in Malaysia, in the course and furtherance of business.
Your mobile service may be suspended due to non-payment or if you make a request to suspend your mobile service. In these cases, a reactivation fee will be charged when you request to resume your mobile service.
It covers your monthly access fee and usage charges such as voice, roaming, value-added services, etc.
This is the unpaid amount from your previous month’s bill(s).
The rebate will be displayed as a negative amount in your bill, and will be offset from your total outstanding amount for that month.
Payments made via real time channels are updated in U Mobile’s system within an hour. Payments made via non-real time channels are sent to U Mobile the next working day.
Real-time channels – U Mobile Service Centre, Self Care portal, MyUMobile App and 7-Eleven stores.
Non-real time channels – online banking, POS Malaysia Online Payment, auto-debit, ATM and over-the-counter payment services such as POS Malaysia, e-Pay, Mobility One (M1) and cheque payment via postal mail.
Share 20 member line is a non-prorated service. It will be charged in a fixed amount of RM20/month.
Boosters and freebies are assigned to a particular plan. Thus, they will be forfeited if you change to a different plan.
The physical bill fee is charged in arrears. Charges below applied for physical bill request:
Non-itemised bill: RM5
Itemised bill: RM8
You will still be required to pay for the last physical bill sent to you, even after changing to the e-billing service.
Itemised billing gives you the detailed listing of your call charges and services in your monthly bill. The monthly service fee for an itemised bill is RM8 per line.
A physical paper bill or summarised billing will display the summary of your charges without detailed listing on your call charges or services in your monthly bill. The monthly bill for this service is RM5.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!