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Yes, the MyUMobile App is free but you will need to be a U Mobile subscriber to login to and use the app. To learn how you can join U Mobile, please visit https://www.u.com.my/support/selfhelp/switch-to-u
Go to the App Store to download the latest MyUMobile App for iPhone.
Go to Google Play to download the latest MyUMobile App for Android.
MyUMobile App allows you to:-
View or update your account information
View your data/voice/Add-Ons usage
Purchase Add-Ons
Pay bills and access payment history
Perform top-ups
Change your current rate plan
Subscribe to new services/ insurance
Grab reward deals and discover lots more exciting features!
Manage multiple accounts and lines
First, check to see if you are running on the latest version of our app. If not, update it via the App Store (iPhone) or Google Play (Android). If updating your app does not resolve your problem, please reach out to us via any of the following channels:
Get in touch with us
Drop us a message via Facebook with a description of the issues you’re facing.
Call us at 1318 using your U Mobile number.
Please include the following information in your report:
Your mobile no.
Type of device
Details on how you encountered the problem
Yes, you can view and manage your multiple postpaid, prepaid, & broadband lines . However, only verified ID types will be able to link multiple accounts via the MyUMobile App.
Once your accounts have been linked, kindly refresh your screen or logout and login again.
Step 1: Enter your MSISDN and perform an OTP verification.
Step 2: Once your OTP is verified, you will be directed to the Homepage.
Step 3: If you have more than one numbers with U Mobile, you may perform steps in Q5.
New users:
Existing Users:
You may proceed with the steps listed in Q6.
To check if your payment has gone through successfully, go to the Bill Payment page and tap on ‘Bill Statement’.
Access the latest deals by tapping on Rewards in the navigation menu. Your saved deals can be found under My Vouchers. Special Offers are exclusive deals reserved just for you. So don’t miss out on these exclusives!
Yes, after you have completed the steps in Q5, as long as you have logged in before and validated the mobile number. If you haven't completed the steps in Q5, you can log in with your chosen mobile number and OTP at any time, but you will only be able to view your own respective details.
Yes, you do.
No, only one login is allowed to perform linking. The rest of the MSISDN logins will be treated as individual logins, but UHome5G will not be able to log in individually.
Yes, you can. However if you are not a U Mobile susbscriber, you will be prompted to access the eShop instead when you're logged into the app. But if you are a U Mobile subsriber, you may login to the app and be directed to the Homepage.
Yes, you can.
The information you see on the MyUMobile App is displayed in real-time, so it is always accurate and up-to-date. However, if you keep the Mobile App open for an extended period of time, you should refresh the homepage by selecting the icon at the top right corner of Homepage, in order to ensure the information displayed is still current.
You can terminate your MyUMobile App account by submitting your request in-app on the settings menu. You can also request it here. Deleting your app account would cancel your existing Prepaid/Postpaid/Broadband Subsription.
Step 1: Tap on the 3 horizontal line top left of the app
Step 2: Tap on settings from the menu
Step 3: Tap on the Delete App Account selection at the bottom of the page
Step 4: Tap on confirm to input your OTP and complete the account deletion process.
Vouchers and special offers will be deleted from your app. Your plan details and transactions will not be deleted until you have terminated your Prepaid/Postpaid/Broadband account.
Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.
Enjoy a better, faster and safer experience today!
Drop us your message on Messenger.
Have questions? Feel free to DM us!
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