{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 5, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eScheduled maintenance on 22nd Feb (1-5 AM), kindly use 5G for data services in Sabah.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":5,"day":9},"instant":{"seconds":1746720000,"nanos":0},"nowDate":"May 9, 2025, 12:00:00 AM","nowTime":"2025-05-09","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2025-02-19T16:04:00.000+08:00","endDateTime":"2025-02-22T05:00:00.000+08:00","desc":"\u003cp\u003eWe apologise for any inconvenience caused. Please call 1318 if you need further assistance.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2025,"month":5,"day":9},"instant":{"seconds":1746720000,"nanos":0},"nowDate":"May 9, 2025, 12:00:00 AM","nowTime":"2025-05-09","validTime":0}] }
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For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

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Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

Manage Messaging App & Device Settings​

  • Free up space in your messaging inbox/outbox​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network​

  • Toggle flight mode between on and off​​

  • Ensure your device is fully updated

Check SMS Centre Number​

  • For Android users, go to Settings > Apps > Messages > Messages settings > More settings > Text messages > check Message Centre number: +60181000108

  • For Apple users, the SMS centre number is set automatically​
     

Check Network Status Map​

  • Check the Network Status Map for any network disruptions in your area.

  • If there is a network disruption in your area, wait for service to resume before trying out the other methods

Check Balance Via MyUMobile App

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there is no outstanding bill payments

  • Ensure there is sufficient Internet quota balance.​

Manage Device Settings

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

     

Manage Device Settings​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

  • Turn on Roaming if you're abroad

  • Turn off call-forwarding features

Keep up to date on the affected areas

If you are experiencing any service disruption after a scheduled maintenance or service, do enable & disable your device's flight mode to refresh the network connection. 

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There is currently no network outage planned.

Your State
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For any enquiries, please call the U Mobile Customer Service Hotline at 018-3881318. Existing U Mobile customers can call 1318.

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