{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 35, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eOur Online Store is currently undergoing a scheduled maintenance upgrade from 30 Jan - 6 Feb.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":5,"day":24},"instant":{"seconds":1716480000,"nanos":0},"nowDate":"May 24, 2024, 12:00:00 AM","nowTime":"2024-05-24","validTime":0},{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2024-01-29T06:00:00.000+08:00","endDateTime":"2024-02-05T23:59:00.000+08:00","desc":"\u003cp\u003eKindly visit our \u003ca href\u003d\"/content/u-mobile/en/personal/support/store-finder.html\" target\u003d\"_blank\"\u003enearest store\u003c/a\u003e for assistance on purchases \u0026amp; port-in requests. Thank you.\u003c/p\u003e\r\n","ctaPath":"","now":{"year":2024,"month":5,"day":24},"instant":{"seconds":1716480000,"nanos":0},"nowDate":"May 24, 2024, 12:00:00 AM","nowTime":"2024-05-24","validTime":0}] }
icon
icon
{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }

Network Status

Search your area and discover our network.

{ "googleAPIKey": "AIzaSyAEWxIig4OkDBdOqSOkcNIgETQ5FVjPq_M" }
There's a temporary problem with the service. Please try again later.
Network Status
No Network Issue
Our network is performing as expected at your searched location. If you experience any network interruption, report here

i

Known Network Issues
Sorry, there is an issue with the network at your searched location. You may experience network interruption.
{{locationAddress}}

NETWORK TROUBLESHOOTING GUIDE

Check these simple guides to troubleshoot your device:

{ "componentId": "lVgIDRI" } { "activeTab": "sms-or-mms", "activeTabCta": "SMS or MMS" }

Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

Manage Messaging App & Device Settings​

  • Free up space in your messaging inbox/outbox​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network​

  • Toggle flight mode between on and off​​

  • Ensure your device is fully updated

Check SMS Centre Number​

  • For Android users, go to Settings > Apps > Messages > Messages settings > More settings > Text messages > check Message Centre number: +60181000108

  • For Apple users, the SMS centre number is set automatically​

Check Network Status Map​

  • Check the Network Status Map for any network disruptions in your area.

  • If there is a network disruption in your area, wait for service to resume before trying out the other methods

Check Balance Via MyUMobile App

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there is no outstanding bill payments

  • Ensure there is sufficient Internet quota balance.​

Manage Device Settings

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

Check Network Status Map & Balance via the MyUMobile App

  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods

  • For Prepaid users, ensure there is sufficient credit balance in your account

  • For Postpaid users, ensure there are no outstanding bill payments

Manage Device Settings​

  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network

  • Turn Flight mode on and off

  • Ensure your device is fully updated

  • Turn on Roaming if you're abroad

  • Turn off call-forwarding features

Check here for more information and updates on the affected areas

If you are experiencing any service disruption after a scheduled maintenance or service, do enable and disable your device's flight mode to refresh the network connection. 

{ "plannedOutages": [{"id":2,"workStart":"2024-05-24 09:00:00","workEnd":"2024-05-24 23:00:00","state":"KUALA LUMPUR","area":"KUALA LUMPUR"},{"id":1,"workStart":"2024-05-24 07:00:00","workEnd":"2024-05-25 07:00:00","state":"SELANGOR","area":"ULU LANGAT"}], "stateLists": ["KUALA LUMPUR","SELANGOR"], "defaultDropdownLabel": "All States" }

There is currently no network outage planned.

Your State
Work Start Work End State Area
{{data.workStart}} {{data.workEnd}} {{data.state}} {{data.area}}
{ "siteTheme": "theme-personal" }
We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.