Scam Awareness | Support

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Scam Alert! Never share your OTP. U Mobile never calls via WhatsApp.

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Always One Step Ahead of Scammers

We keep an eye out for scam calls and SMS, stopping them early to keep your phone safe and secure.

2.07M

Scam SMS detected and
blocked last week

5.56M

Scam calls detected and
blocked last week

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Fake SMS Scam Alert

How Do I Detect Scams

How Can I Protect Myself?

Common Types of Scams

Scammers are using fake mobile signal stations to send SMS messages with suspicious links. These links may lead to fake websites that try to steal your personal or banking details.

A common sign: your phone suddenly drops to 2G (from fake mobile signal station), then you receive an SMS with a link. This could be part of the scam of the fake mobile signal station.

To protect you, we’ve blocked all SMS messages containing links on our network. So if you get a text with a link, it’s likely a scam and should be ignored. Your safety is our priority. Here’s what you can do to stay alert and protected with us:

Don’t click on any SMS links

Never share personal, banking, or login details through SMS

Report suspicious messages to our official customer service channels

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U Mobile will never ask for your personal details via email, SMS, calls, or messaging apps. If you are asked for this information, you may be a target of scammers. Stay alert for these common scam tactics:

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Mismatched email/website domains or spelling errors

Stay vigilant for subtle misspellings in emails or website domains–for example, 'o' being replaced with '0'.
For websites, ensure the URL starts with “https://” and check for a padlock icon near the address bar.

Urgent call-to-action

Be wary of any call, SMS or email that carry an urgent call-to-action, e.g. stating that this is your last warning, you have pending fines, etc.
These scams generate a false sense of urgency so that you will be compelled to act.

Automated calls

An automated robocall is almost certainly a scam.
Most calls will require you to reveal either your ID number, account number or TAC.

Unsolicited calls

Legitimate institutions will rarely call unexpectedly unless you've contacted them first or they've reached out through other means.
If you receive an unsolicited call from people claiming to be from U Mobile, the authorities, or other organisations, it’s likely a scam.

Pitching calls

Scam calls often pitch deals that sound too good to be true.
Common scams offer free trials, cash prizes, cheap trips, or low-risk, high-return investments.

Unknown or first-time senders

If you receive a message or email from an unknown sender, verify the sender’s details and content before taking action.
When in doubt, call the official hotline—use contact info from the official website, not the message.

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Mismatched email/website domains or spelling errors

Stay vigilant for subtle misspellings in emails or website domains–for example, 'o' being replaced with '0'
For websites, ensure the URL starts with “https://” and check for a padlock icon near the address bar.

Urgent call-to-action

Be wary of any call, SMS or email that carry an urgent call-to-action, e.g. stating that this is your last warning, you have pending fines, etc.
These scams generate a false sense of urgency so that you will be compelled to act.

Automated calls

An automated robocall is almost certainly a scam.
Most calls will require you to reveal either your ID number, account number or TAC.

Unsolicited calls

Legitimate institutions will rarely call unexpectedly unless you've contacted them first or they've reached out through other means.
If you receive an unsolicited call from people claiming to be from U Mobile, the authorities, or other organisations, it’s likely a scam.

Pitching calls

Scam calls often pitch deals that sound too good to be true.
Common scams offer free trials, cash prizes, cheap trips, or low-risk, high-return investments.

Unknown or first-time senders

If you receive a message or email from an unknown sender, verify the sender’s details and content before taking action.
When in doubt, call the official hotline—use contact info from the official website, not the message.

Anyone can be targeted by scammers, but you can stay vigilant & follow these tips to avoid from falling victim to scams or fraud.

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Do not return calls/ e-mails/ messages

Avoid scams by ignoring unknown calls, emails, or messages.
Don't return one-ring calls—they may trigger hefty international fees.

Do not provide personal data

Never share your ID number, TAC, or bank and credit card details in response to suspicious calls or emails.
If they claim to have your information and just need confirmation, it’s likely a trick.

Do not open suspicious texts/ links/pop-ups/ attachments

If you’re unsure of any texts, emails, or messages that you’ve received, verify the sender’s identity independently.
Do not use contact details provided in the message sent to you.

Always know who you’re dealing with

If you’ve only met someone online or doubt a company’s legitimacy, research them first.
Check Google, LinkedIn, or other social media platforms to verify their profile and photo.

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Do not return calls/ e-mails/ messages

Avoid scams by ignoring unknown calls, emails, or messages.
Don't return one-ring calls—they may trigger hefty international fees.

Do not provide personal data

Never share your ID number, TAC, or bank and credit card details in response to suspicious calls or emails.
If they claim to have your information and just need confirmation, it’s likely a trick.

Do not open suspicious texts/ links/pop-ups/ attachments

If you’re unsure of any texts, emails, or messages that you’ve received, verify the sender’s identity independently.
Do not use contact details provided in the message sent to you..

Always know who you’re dealing with

If you’ve only met someone online or doubt a company’s legitimacy, research them first.
Check Google, LinkedIn, or other social media platforms to verify their profile and photo

Cyber criminals are constantly evolving and perfecting their schemes – we've identified some of the most common types of online and phone scams happening today:

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Phishing

Scammers create fake websites that mimic real businesses or organisations, using logos and contact details to appear credible. They then send emails or pop-ups to steal your personal information.

Vishing/Scam Calls

Vishing scams use VoIP to mimic real phone numbers, leaving messages to provoke a callback. If you call back, they'll ask for sensitive information like bank account details to resolve the issue.

Wangiri

Scammers leave missed calls, hoping you will call back to find out who it was. If you return the call, you will be charged a hefty fee as the call will usually be from another country.

Social Media Scams

Malware scammers send emails or social media messages with links to fake websites, tricking you into installing malicious software that lets them access your files, track your activity, and use your personal details to commit fraud.

SMS Scams

SMS scams use unexpected messages to trick you into clicking links that compromise your phone or incur costly charges.

Malware

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Phishing

Scammers create fake websites that mimic real businesses or organisations, using logos and contact details to appear credible. They then send emails or pop-ups to steal your personal information.

Vishing/Scam Calls

Vishing scams use VoIP to mimic real phone numbers, leaving messages to provoke a callback. If you call back, they'll ask for sensitive information like bank account details to resolve the issue.

Wangiri

Scammers leave missed calls, hoping you will call back to find out who it was. If you return the call, you will be charged a hefty fee as the call will usually be from another country.

Social Media Scams

SMS Scams

SMS scams use unexpected messages to trick you into clicking links that compromise your phone or incur costly charges.

Malware

Recognise & protect yourself from scams
by reporting it immediately to CCID Scam Response Centre:

Centre Hotline (8am - 12am daily)

+6 03 2610 1599
+6 03 2610 1559

WhatsApp Channel (8am - 12am daily)

+6 013 211 1222

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

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Unbeatable 5G Devices

iPhone 16 Series

Wireless

Postpaid Plans

Data Plans

Protect Yourself

from Scams

Always One Step Ahead of Scammers​

2.07M

5.56M

Recognise & protect yourself from scams by reporting it immediately to CCID Scam Response Centre:

Centre Hotline (8am - 12am daily)

WhatsApp Channel (8am - 12am daily)

More Ways to Reach Out

MyUMobile App

Facebook

Instagram

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Always One Step Ahead of Scammers

Recognise & protect yourself from scams
by reporting it immediately to CCID Scam Response Centre: