{{deviceBrand}}
{{deviceModel}}
{{submittedDetailsLabel}}
- {{interestedInLabel}}
- {{data.find(item => item.fieldName === 'IM_INTERESTED_IN' ).fieldValue}}
- {{salutationLabel}}
- {{data.find(item => item.fieldName === 'SALUTATION' ).fieldValue}}
- {{fullNameLabel}}
- {{data.find(item => item.fieldName === 'NAME' ).fieldValue}}
- {{idTypeLabel}}
- {{data.find(item => item.fieldName === 'ID_TYPE' ).fieldValue}}
- {{idNumberLabel}}
- {{data.find(item => item.fieldName === 'ID_NO' ).fieldValue}}
- {{mobileNumberLabel}}
- {{data.find(item => item.fieldName === 'PHONE_NO' ).fieldValue}}
- {{emailAddressLabel}}
- {{data.find(item => item.fieldName === 'EMAIL' ).fieldValue}}
- {{adresssLineLabel}}
- {{data.find(item => item.fieldName === 'ADDRESS_LINE' ).fieldValue}}
- {{postcodeLabel}}
- {{data.find(item => item.fieldName === 'POSTCODE' ).fieldValue}}
- {{stateLabel}}
- {{data.find(item => item.fieldName === 'STATE' ).fieldValue}}
- {{cityLabel}}
- {{data.find(item => item.fieldName === 'CITY' ).fieldValue}}
{{yourSelectedPlanLabel}}
- {{broadbandPlanLabel}}
- {{data.find(item => item.fieldName === 'BROADBAND_PLAN' )?.fieldValue}}
- {{selectedPostpaidOptionPlanLabel}}
- {{selectedPostpaidOptionPlan}}
- {{monthlyFeeLabel}}
- {{data.find(item => item.fieldName === 'MONTHLY_FEE' )?.fieldValue}}
{{personalDetailsFormLabel}}
- {{salutationLabel}}
- {{data.find(item => item.fieldName === 'SALUTATION' )?.fieldValue}}
- {{fullNameLabel}}
- {{data.find(item => item.fieldName === 'NAME' )?.fieldValue}}
- {{idTypeLabel}}
- {{data.find(item => item.fieldName === 'ID_TYPE' )?.fieldValue}}
- {{idNumberLabel}}
- {{data.find(item => item.fieldName === 'ID_NO' )?.fieldValue}}
- {{mobileNumberLabel}}
- {{data.find(item => item.fieldName === 'PHONE_NO' )?.fieldValue}}
- {{emailAddressLabel}}
- {{data.find(item => item.fieldName === 'EMAIL' )?.fieldValue}}
{{installationAddressFormLabel}}
- {{installationBuildingNameLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_BUILDING_NAME' )?.fieldValue}}
- {{installationUnitBlockLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_BLOCK_NUMBER' )?.fieldValue}}
- {{installationUnitNumberLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_UNIT_NUMBER' )?.fieldValue}}
- {{installationAddressLineLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_ADDRESS_LINE' )?.fieldValue}}
- {{installationPostcodeLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_POSTCODE' )?.fieldValue}}
- {{installationStateLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_STATE' )?.fieldValue}}
- {{installationCityLabel}}
- {{data.find(item => item.fieldName === 'INSTALLATION_CITY' )?.fieldValue}}
- {{installationServiceProviderLabel}}
- {{data.find(item => item.fieldName === 'SERVICE_PROVIDER' )?.fieldValue}}
{{registrationAddressFormLabel}}
- {{registrationBuildingNameLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_BUILDING_NAME' )?.fieldValue}}
- {{registrationUnitBlockLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_BLOCK_NUMBER' )?.fieldValue}}
- {{registrationUnitNumberLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_UNIT_NUMBER' )?.fieldValue}}
- {{registrationAddressLineLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_ADDRESS_LINE' )?.fieldValue}}
- {{registrationPostcodeLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_POSTCODE' )?.fieldValue}}
- {{registrationStateLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_STATE' )?.fieldValue}}
- {{registrationCityLabel}}
- {{data.find(item => item.fieldName === 'REGISTRATION_CITY' )?.fieldValue}}
- {{registrationServiceProviderLabel}}
- {{data.find(item => item.fieldName === 'SERVICE_PROVIDER' )?.fieldValue}}
Protect Yourself
from Scams
Learn to detect common scams while staying safe & secure from scammers
Always One Step Ahead of Scammers
We keep an eye out for scam calls and SMS, stopping them early to keep your phone safe and secure.
2.24M
Scam SMS detected and
blocked last week
4.44M
Scam calls detected and
blocked last week
Malaysia’s First Scam Call Alert by U Mobile
Our Scam Call Alert looks out for you by flagging potential scam calls before you answer. It’s a security feature built into our network that works quietly in the background to help protect you to give you the peace of mind.
If a call seems suspicious, a “Scam Alert” appears on your screen, giving you the choice to answer or ignore it.
2.18M
Scam call alerts
triggered last week
Benefits for you
Get warned early – Know if a call looks like a scam before you answer
Lower your risk – Helps protect you from financial loss and identity theft
Peace of mind – Extra protection for everyday calls, especially unknown numbers
Scammers are using fake mobile signal stations to send SMS messages with suspicious links. These links may lead to fake websites that try to steal your personal or banking details.
A common sign: your phone suddenly drops to 2G (from fake mobile signal station), then you receive an SMS with a link. This could be part of the scam of the fake mobile signal station.
To protect you, we’ve blocked all SMS messages containing links on our network. So if you get a text with a link, it’s likely a scam and should be ignored. Your safety is our priority. Here’s what you can do to stay alert and protected with us:
Don’t click on any SMS links
Never share personal, banking, or login details through SMS
Report suspicious messages to our official customer service channels
U Mobile will never ask for your personal details via email, SMS, calls, or messaging apps. If you are asked for this information, you may be a target of scammers. Stay alert for these common scam tactics:
Mismatched email/website domains or spelling errors
- Stay vigilant for subtle misspellings in emails or website domains–for example, 'o' being replaced with '0'.
- For websites, ensure the URL starts with “https://” and check for a padlock icon near the address bar.
Urgent call-to-action
- Be wary of any call, SMS or email that carry an urgent call-to-action, e.g. stating that this is your last warning, you have pending fines, etc.
- These scams generate a false sense of urgency so that you will be compelled to act.
Automated calls
- An automated robocall is almost certainly a scam.
- Most calls will require you to reveal either your ID number, account number or TAC.
Unsolicited calls
- Legitimate institutions will rarely call unexpectedly unless you've contacted them first or they've reached out through other means.
- If you receive an unsolicited call from people claiming to be from U Mobile, the authorities, or other organisations, it’s likely a scam.
Pitching calls
- Scam calls often pitch deals that sound too good to be true.
- Common scams offer free trials, cash prizes, cheap trips, or low-risk, high-return investments.
Unknown or first-time senders
- If you receive a message or email from an unknown sender, verify the sender’s details and content before taking action.
- When in doubt, call the official hotline—use contact info from the official website, not the message.
Mismatched email/website domains or spelling errors
- Stay vigilant for subtle misspellings in emails or website domains–for example, 'o' being replaced with '0'
- For websites, ensure the URL starts with “https://” and check for a padlock icon near the address bar.
Urgent call-to-action
- Be wary of any call, SMS or email that carry an urgent call-to-action, e.g. stating that this is your last warning, you have pending fines, etc.
- These scams generate a false sense of urgency so that you will be compelled to act.
Automated calls
- An automated robocall is almost certainly a scam.
- Most calls will require you to reveal either your ID number, account number or TAC.
Unsolicited calls
- Legitimate institutions will rarely call unexpectedly unless you've contacted them first or they've reached out through other means.
- If you receive an unsolicited call from people claiming to be from U Mobile, the authorities, or other organisations, it’s likely a scam.
Pitching calls
- Scam calls often pitch deals that sound too good to be true.
- Common scams offer free trials, cash prizes, cheap trips, or low-risk, high-return investments.
Unknown or first-time senders
- If you receive a message or email from an unknown sender, verify the sender’s details and content before taking action.
- When in doubt, call the official hotline—use contact info from the official website, not the message.
Anyone can be targeted by scammers, but you can stay vigilant & follow these tips to avoid from falling victim to scams or fraud.
Do not return calls/ e-mails/ messages
- Avoid scams by ignoring unknown calls, emails, or messages.
- Don't return one-ring calls—they may trigger hefty international fees.
Do not provide personal data
- Never share your ID number, TAC, or bank and credit card details in response to suspicious calls or emails.
- If they claim to have your information and just need confirmation, it’s likely a trick.
Do not open suspicious texts/ links/pop-ups/ attachments
- If you’re unsure of any texts, emails, or messages that you’ve received, verify the sender’s identity independently.
- Do not use contact details provided in the message sent to you.
Always know who you’re dealing with
- If you’ve only met someone online or doubt a company’s legitimacy, research them first.
- Check Google, LinkedIn, or other social media platforms to verify their profile and photo.
Do not return calls/ e-mails/ messages
- Avoid scams by ignoring unknown calls, emails, or messages.
- Don't return one-ring calls—they may trigger hefty international fees.
Do not provide personal data
- Never share your ID number, TAC, or bank and credit card details in response to suspicious calls or emails.
- If they claim to have your information and just need confirmation, it’s likely a trick.
Do not open suspicious texts/ links/pop-ups/ attachments
- If you’re unsure of any texts, emails, or messages that you’ve received, verify the sender’s identity independently.
- Do not use contact details provided in the message sent to you..
Always know who you’re dealing with
- If you’ve only met someone online or doubt a company’s legitimacy, research them first.
- Check Google, LinkedIn, or other social media platforms to verify their profile and photo
Cyber criminals are constantly evolving and perfecting their schemes – we've identified some of the most common types of online and phone scams happening today:
Phishing
Scammers create fake websites that mimic real businesses or organisations, using logos and contact details to appear credible. They then send emails or pop-ups to steal your personal information.
Vishing/Scam Calls
Vishing scams use VoIP to mimic real phone numbers, leaving messages to provoke a callback. If you call back, they'll ask for sensitive information like bank account details to resolve the issue.
Wangiri
Scammers leave missed calls, hoping you will call back to find out who it was. If you return the call, you will be charged a hefty fee as the call will usually be from another country.
Social Media Scams
Malware scammers send emails or social media messages with links to fake websites, tricking you into installing malicious software that lets them access your files, track your activity, and use your personal details to commit fraud.
SMS Scams
SMS scams use unexpected messages to trick you into clicking links that compromise your phone or incur costly charges.
Malware
Malware scammers send emails or social media messages with links to fake websites, tricking you into installing malicious software that lets them access your files, track your activity, and use your personal details to commit fraud.
Phishing
Scammers create fake websites that mimic real businesses or organisations, using logos and contact details to appear credible. They then send emails or pop-ups to steal your personal information.
Vishing/Scam Calls
Vishing scams use VoIP to mimic real phone numbers, leaving messages to provoke a callback. If you call back, they'll ask for sensitive information like bank account details to resolve the issue.
Wangiri
Scammers leave missed calls, hoping you will call back to find out who it was. If you return the call, you will be charged a hefty fee as the call will usually be from another country.
Social Media Scams
Malware scammers send emails or social media messages with links to fake websites, tricking you into installing malicious software that lets them access your files, track your activity, and use your personal details to commit fraud.
SMS Scams
SMS scams use unexpected messages to trick you into clicking links that compromise your phone or incur costly charges.
Malware
Malware scammers send emails or social media messages with links to fake websites, tricking you into installing malicious software that lets them access your files, track your activity, and use your personal details to commit fraud.
Know What Puts Your Device at Risk
Your device's security features are designed to protect your personal data, applications and accounts. Actions such as rooting, jailbreaking and sideloading can bypass these safeguards, increasing the risk of malware, data theft and financial scams.
Rooting
More access can mean less protection. Rooting gives you full control of an Android device but weakens its security, leaving it vulnerable to malware, data theft and unauthorised access. Avoid rooting to stay protected.
Jailbreaking
More freedom can mean more risk. Jailbreaking removes Apple's security restrictions, leaving your device vulnerable to malicious apps, data theft and system issues. Avoid jailbreaking to stay protected.
Sideloading
Sideloading means installing apps from outside official app stores. These apps may hide malware that steals your passwords, banking details or OTPs. Download apps only from official app stores.
Trusted Resources to Help You Stay Safe
Find reliable advice, verify suspicious information and get help from official Malaysian agencies.
Learn the Basics of Cyber Safety
Explore practical guidance from National Cyber Security Agency (NACSA) on security updates, suspicious links, unverified apps and other ways to protect your device and personal data.
Report a Cybersecurity Incident
Encountered malware, phishing or other suspicious activity? Report it to Cyber999 for guidance and assistance from CyberSecurity Malaysia.
Check Before You Transfer
Use PDRM's Semak Mule portal to check suspicious bank account numbers or phone numbers before making a payment.
Links are provided for informational purposes and were accurate at the time of posting. Subsequent updates or changes made by external websites are beyond U Mobile's control
Act Fast After a Financial Scam
If money was transferred without your knowledge or you were tricked into making a transfer, contact your bank or call the National Scam Response Centre (NSRC) at 997 immediately.
Learn the Basics of Cyber Safety
Explore practical guidance from National Cyber Security Agency (NACSA) on security updates, suspicious links, unverified apps and other ways to protect your device and personal data.
Report a Cybersecurity Incident
Encountered malware, phishing or other suspicious activity? Report it to Cyber999 for guidance and assistance from CyberSecurity Malaysia.
Check Before You Transfer
Use PDRM's Semak Mule portal to check suspicious bank account numbers or phone numbers before making a payment.
Act Fast After a Financial Scam
If money was transferred without your knowledge or you were tricked into making a transfer, contact your bank or call the National Scam Response Centre (NSRC) at 997 immediately.
Recognise & protect yourself from scams
by reporting it immediately to CCID Scam Response Centre:
Centre Hotline (8am - 12am daily)
+6 03 2610 1599
+6 03 2610 1559
WhatsApp Channel (8am - 12am daily)
+6 013 211 1222
Frequently Asked Questions
Scam Call Alert is Malaysia’s first security feature exclusive for U Mobile customers that warns you when an incoming call may be a scam call.
Scam Call Alert works at our network level to check call patterns and known scam signals. Calls that look suspicious are flagged in real time.
When a suspicious call comes in, you’ll see a “Scam Alert” label on your phone screen.
More Ways to Reach Out
Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.
MyUMobile App
Enjoy a better, faster and safer experience today!
Drop us your message on Messenger.
Instagram
Have questions? Feel free to DM us!
