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U Mobile is currently collaborating with the Malaysian Communications and Multimedia Commission (MCMC) on a data verification exercise. This exercise aims to verify the integrity of our prepaid subscriber database by rectifying unmatched and inaccurate registration data.

If your registration data such as Name, ID Number and Address is found to be inaccurate, please

 

  • Expect a call and SMS from our Customer Service representative.
  • Visit our U Mobile stores to check and update your information.
  • Be aware that your mobile usage may be affected if the inaccurate data is not updated.

U Mobile Prepaid Registration Requirements​

Disclaimer: You can only opt for U Mobile Postpaid e-Billing once your U Mobile line has been activated.

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Malaysians & Permanent Residents
Foreigners & Tourists
age

Meet Our Age Requirement​

You must be at least 18 years old.​

sim

Meet Our SIM Card Limit​

You must have less than 5 SIM cards registered to your name.​

valid

Have a Valid ID​

You must present your original and valid ID when you register. Accepted IDs are:​

  • NRIC for Malaysians (MyKad)​
  • NRIC for Permanent Residents​
  • Malaysian Armed Forces/Police ID​
  • Temporary Identity Card (MyKas)

age

Meet Our Age Requirement​

You must be at least 18 years old.​

sim

Meet Our SIM Card Limit​

You can only have maximum on 2 sim cards registered to your name​

passport

Have the original Passport​

You must have the original and valid Passport present upon registration​

valid

Valid Supporting Documentations​

You must present your original and valid documentation, such as:​

  • Work Permit​

  • Student Identification Card​

  • Hotel Reservation / Booking Confirmation​

More Ways to Reach Out

Whether it’s through the MyUMobile App or social media, getting in touch is quick and easy.

MyUmobile App

MyUMobile App

Enjoy a better, faster and safer experience today!

Facebook

Facebook

Drop us your message on Messenger.

 

Instagram

Instagram

Have questions? Feel free to DM us!

 

Frequently Asked Questions

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