Prepaid Registration Guidelines - Self Help - Support

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U Mobile is currently collaborating with the Malaysian Communications and Multimedia Commission (MCMC) on a data verification exercise. This exercise aims to verify the integrity of our prepaid subscriber database by rectifying unmatched and inaccurate registration data.

If your registration data such as Name, ID Number and Address is found to be inaccurate, please

Expect a call and SMS from our Customer Service representative.
Visit our U Mobile stores to check and update your information.
Be aware that your mobile usage may be affected if the inaccurate data is not updated.

U Mobile Prepaid Registration Requirements

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Malaysians and Permanent Residents

Foreigners and Tourists

Meet Our Age Requirement

You must be at least 12 years old.

Meet Our SIM Card Limit

You must have less than 5 SIM cards registered to your name.

Have a Valid ID

You must present your original and valid ID when you register. Accepted IDs are:

NRIC for Malaysians (MyKad)
NRIC for Permanent Residents
Malaysian Armed Forces/Police ID
Temporary Identity Card (MyKas)

Meet Our Age Requirement

You must be at least 12 years old.

Meet Our SIM Card Limit

You must have less than 5 SIM cards registered to your name.

Have a Passport or Permit

You must present your original and valid passport or work permit identification (i-Kad).

Have a Valid ID

You must present your original and valid ID when you register. Accepted IDs are:

E-Kad
Student Identification Card
Hotel Reservation/Booking Form
Latest Utility Bill

Disclaimer: You can only oft for U Mobile Postpaid e-Billing once your U Mobile line has been activated.

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