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U Mobile is currently collaborating with the Malaysian Communications and Multimedia Commission (MCMC) on a data verification exercise. This exercise aims to verify the integrity of our prepaid subscriber database by rectifying unmatched and inaccurate registration data.

If your registration data such as Name, ID Number and Address is found to be inaccurate, please

 

  • Expect a call and SMS from our Customer Service representative.
  • Visit our U Mobile stores to check and update your information.
  • Be aware that your mobile usage may be affected if the inaccurate data is not updated.

U Mobile Prepaid Registration Requirements​

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Malaysians and Permanent Residents
Foreigners and Tourists
age

Meet Our Age Requirement​

You must be at least 12 years old.​

sim

Meet Our SIM Card Limit​

You must have less than 5 SIM cards registered to your name.​

valid

Have a Valid ID​

You must present your original and valid ID when you register. Accepted IDs are:​

  • NRIC for Malaysians (MyKad)​
  • NRIC for Permanent Residents​
  • Malaysian Armed Forces/Police ID​
  • Temporary Identity Card (MyKas)

age

Meet Our Age Requirement​

You must be at least 12 years old.​

sim

Meet Our SIM Card Limit​

You must have less than 5 SIM cards registered to your name.​

passport

Have a Passport or Permit​

You must present your original and valid passport or work permit identification (i-Kad).​

valid

Have a Valid ID​

You must present your original and valid ID when you register. Accepted IDs are:​

  • E-Kad​

  • Student Identification Card​

  • Hotel Reservation/Booking Form​

  • Latest Utility Bill

Disclaimer: You can only oft for U Mobile Postpaid e-Billing once your U Mobile line has been activated.

Get More Help With U Mobile 

Get in touch with us via the following channels for further assistance.​

my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

facebook

Facebook

Drop us your message on Messenger.

Instagram

Instagram

Have questions? Feel free to DM us!

my-u-mobile-app

MyUMobile App

Reach out to us through the MyUMobile App.

facebook

Facebook

Drop us your message on Messenger.

Instagram

Instagram

Have questions? Feel free to DM us!

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