Frequently Asked Questions

• Malaysians or Permanent Residence above 18 years old can sign up for U Postpaid 38 (Lite) and U Postpaid 68 (Lite). The plan is available for new registrations and Prepaid to Postpaid plan upgrades only.
• Non-Malaysian citizen is not allowed to sign up this rate plan. 

It is the new 4G & 5G Postpaid subscription plans with designated high-speed data quota per month with no speed cap. There are no extra charges when the data quota has been fully used. The Data speed will be throttled down to 512kbps upon full utilization of the Data quota.

Yes, it is. All U Postpaid 38 (Lite) and U Postpaid 68 (Lite) subscribers with eligible 5G mobile devices in the Live 5G areas can access and experience 5G service.

You can sign up for U Postpaid 38 (Lite) and U Postpaid 68 (Lite) by visiting the nearest U Mobile Centre and dealer.

Transfer of ownership is not allowed for U Postpaid 38 (Lite) and U Postpaid 68 (Lite).

U Postpaid 38 (Lite) and U Postpaid 68 (Lite) are not eligible for U FamilyShare plan.

You can upgrade your plan via our activation touchpoints at the nearest U Mobile Centre and Dealer, and also via the MyUMobile app.

Yes, however, this change of rate plan is subject to U Mobile’s assessment and discretion.

Device bundle is eligible for non-lite plans only.

Malaysians and permanent residence of Malaysia are required to provide NRIC to sign up for Postpaid plans.

• Yes, you will be automatically subscribed to e-billing for free upon signing up U Postpaid 38 (Lite) and U Postpaid 68 (Lite). If you intend to change to a physical bill subscription, you can do so and will be charged a monthly fee.
• The monthly fee for Itemized bill is RM8, and the monthly fee for Non-itemized bill is RM5.

No, the monthly bundled unlimited calls & data of U Postpaid 38 (Lite) - 120GB & U Postpaid 68 (Lite) - 300GB are only available for domestic usage.

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

No, there will be no extra charges and your data will be throttled to 64kbps after exceeding your data quota.

Yes, you are given a separate data quota for mobile hotspot usage which is 5GB. After the data quota from your Mobile Hotspot bucket being fully utilised, your hotspot usage will be drawn from your monthly bundled Data. 

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

You can purchase the Data Booster / Hotspot Booster via the MyUMobile App / UMB once you have fully used your Data quota.

Yes, U Postpaid 68 (Lite) comes with free data for roaming in 3 countries, Singapore, Indonesia and Thailand. For more information, please visit our website at https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming