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All Malaysians and foreigners above 18 years old can sign up for the Postpaid 38 rate plan. The plan is available for new registrations, mobile number portability (MNP) port-ins, prepaid-to-postpaid conversion and rate plan changes.
The monthly fee of Postpaid 38 is RM38 per month.
An upfront payment is an advance payment that is equivalent to the monthly commitment you would make when you first sign up for any postpaid or broadband plan. For example, the upfront payment for the Postpaid 38 plan will be RM38. This payment will be collected once you sign up for your chosen plan, and we will use it to offset your first monthly bill. It is not refundable.
You are required to make an upfront payment when you register for a plan. Part or all of your first monthly bill will be deducted from this upfront payment. When you receive your first month’s bill statement, you will only be required to pay the balance due under your first month’s bill statement. It will be shown in your first bill as an advance payment.
When you change your rate plan, we will refund you the advance access fee that you paid for your old plan, and charge the new advance access fee for your new rate plan to your bill statement. We will not collect the stamp duty and upfront payment for your new plan.
All voice and SMS allocation within the rate plan bundle will be prorated based on their activation dates. However, data allocation will not be prorated. This is not applicable for Share 20.
No. All monthly bundled minutes and data are only available for domestic usage.
We charge your voice and video calls based on a 30-second charging block.
You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.
You can purchase the Data Booster Plan at only RM10/3days via the MyUMobile App / UMB once you have fully used your 30GB Internet quota.
No, there will be no extra charges and your internet speed will be throttled to 64kbps after exceeding the 30GB internet quota.
Yes, you will be automatically subscribed to e-billing upon signing up to Postpaid 38 which is free-of-charge. If you intend to change to a physical bill subscription, you can do so and will be charged monthly.
The monthly fee for Itemized bill is RM8, and the monthly fee for Non-itemized bill is RM5.
Yes, it is. All Postpaid 38 subscribers with eligible 5G mobile devices in the Live 5G areas can access and experience the 5G service. For more information, kindly visit https://www.u.com.my/en/personal/why-u-mobile/network/5g-for-u .
No, you will only be able to upgrade to other available postpaid plans.
If you are currently on a Postpaid P38 plan, you will automatically be upgraded to the new Postpaid 38 rate plan on 22 March 2022.
Effective 17th August 2022, subscribers will enjoy 30GB of high-speed data per month with no speed cap for mobile usage and an additional 5GB hotspot data.
The SMS rate is 3 sen /sms to U Mobile network and 8 sen /sms to any other network. However, effective 17th August 2022, the new rate will be 15 sen /sms to all networks.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!