Frequently Asked Questions

What is Mobile Number Portability?
What is “Porting”, “Port-in” and “Port-out”?
Do I have to terminate my mobile service with my current service provider before porting to U Mobile?
How do I switch to U Mobile?
What do I have to do before switching to U Mobile?
What do I have to provide when I request to switch to U Mobile?
As a walk in customer, can I authorise a 3rd third party to help me switch my mobile number?
How long does it take to port to the new service provider?
May I cancel my porting request before it is approved? Is there any cancellation fee?
How much do I have to pay for switching?
Do I get a new SIM card when I request to port-in to U Mobile?
After porting in to U Mobile, will I enjoy the same VAS services from my previous service provider?
I am planning to travel soon, what happens when I travel while the porting process is taking place?
May I port my number more than once?
Where do I get more information about Mobile Number Portability (MNP)?
Is there any contract that I have to commit if I request to port-in to U Mobile?
May I port-in my number to Postpaid if I am a prepaid customer?
What do I do with my supplementary lines when I request to switch to U Mobile?
What will happen to my unbilled usage made with my current service provider while waiting to switch to U Mobile?
What should I do if I want to port-in to U Mobile before my contract ends with my current service provider?

We are Here Too

U can also get in touch with us from any of the following channels.

MyUmobile App

MyUMobile App

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