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Mobile Number Portability (MNP) is the ability for customers to switch to a new mobile service provider, while retaining their existing mobile number.
“Porting” is the act of switching to a new mobile service provider without having changed one’s mobile number. The word porting is interchangeable with switching. Port-in is referring to a customer request to switch to a new operator and port-out is a customer leaving their existing operator.
Please DO NOT terminate your line with your current service provider as only active mobile numbers are allowed to switch to a new service provider.
Settle all your outstanding bills with past and current service providers.
Not blacklisted by any of the service providers.
No contract with your current service provider.
Your current line has to remain active until the switching process is completed
MyKad / Police ID / Army ID / Passport.
For U Package registration, a copy of your latest Postpaid bill from your current service provider for Postpaid Customer ….check on Prepaid process
For International Roaming and/or IDD activations, past 2 months’ bills (1 month with International Roaming usage) or sign up auto-debit without paying deposit (RM100 deposit is required for new registration) or This is not required if you are switching to U Mobile Prepaid service.
Business / Corporate customer:
Letter of authorisation from the company containing customer name, business registration number, account number from current mobile service provider.
No, you have to be present at our branch or dealer’ shop for a switching request.
The switch process takes up to 5 business days for individual registration and up to 10 days for business registration.
Yes, you can cancel before your port-in request is approved. There is no cancellation fee.
Switching request is free of charge.
You will get a new SIM card from U Mobile. Insert the U Mobile SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.
No, you can only port your number and not Value Added Services (VAS). If you want to have VAS, you need to subscribe with U Mobile. U Mobile is not obligated to provide identical VAS.
It is advised that you plan your request to port-in at least 14 working days before you travel or request to port-in after you are back in Malaysia to avoid service interruption. Please remember to request to activate International Roaming / IDD service upon registration.
Yes, you can port your number multiple times (subject to regulations and U Mobile Terms and Conditions). However, you cannot make more than one MNP request to multiple mobile service providers at the same time.
There is no contractual commitment for a port-in request itself. However, depending on the Postpaid plan that you choose, some may have contractual commitment.
Yes, you can request to port-in to any Postpaid plan and vice-versa.
Both principal and supplementary lines can port-in together.
If one of the supplementary line holders does not want to port-in to U Mobile:
The principal and supplementary line holders must visit your current service provider together to complete the following:
You as principal line holder to terminate the relevant supplementary line.
The supplementary line holder who does not wish to switch to U Mobile will need to register as a principal account holder with your current service provider there and then, to avoid service interruption. You and your other supplementary lines that wish to switch to U Mobile can proceed with the port-in request once the process is complete.
You will have to pay your current service provider for any unbilled usage once you receive the invoice, even after you have successfully ported in to U Mobile. Otherwise, you will be blacklisted by your current service provider for non-settlement of outstanding bills.
You have the option to cancel your current contract. However, you need to settle all the remaining contractual obligations with your current service provider for early termination. Check with your current service provider what is required, e.g.
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!