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Frequently Asked Questions

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Suggested Searches

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", "value": "is-remaja-km30-package-still-available-for-subscription-or-it-wi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-perpaduan/is-remaja-km30-package-still-available-for-subscription-or-it-wi.html" } ] }, { "title": "New U Prepaid Pack", "value": "new-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack.html", "isGroupLabel": true, "childList": [ { "title": "What is Passive Period? ", "value": "what-is-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/what-is-passive-period.html" }, { "title": "When did the Passive Period change from 90 days to 60 days? ", "value": "when-did-the-passive-period-change-from-90-days-to-60-days", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/when-did-the-passive-period-change-from-90-days-to-60-days.html" }, { "title": "Which prepaid packs are impacted by the change in the Passive Period?", "value": "which-prepaid-packs-are-impacted-by-the-change-in-the-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/which-prepaid-packs-are-impacted-by-the-change-in-the-passive-period.html" }, { "title": "How will this impact subscribers who are currently in a Passive status? ", "value": "how-will-this-impact-subscribers-who-are-currently-in-a-passive-status", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/how-will-this-impact-subscribers-who-are-currently-in-a-passive-status.html" }, { "title": "Will I be able to use an Unlimited Mobile Internet plan if my account is passive or has expired? ", "value": "will-i-able-use-unlimited-mobile-internet-plan-if-my-acc-passive-or-expired", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/will-i-able-use-unlimited-mobile-internet-plan-if-my-acc-passive-or-expired.html" }, { "title": "How do I calculate my free call days?", "value": "how-do-i-calculate-my-free-call-days", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/how-do-i-calculate-my-free-call-days.html" }, { "title": "How do I calculate my free calls days if I top up multiple times?", "value": "how-do-i-calculate-my-free-calls-days-if-i-top-up-multiple-times", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/how-do-i-calculate-my-free-calls-days-if-i-top-up-multiple-times.html" }, { "title": "What are the call and SMS rates for the new U Prepaid Pack?", "value": "what-are-the-call-and-sms-rates-for-the-new-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/what-are-the-call-and-sms-rates-for-the-new-u-prepaid-pack.html" }, { "title": "What is the credit validity for the new U Prepaid Pack?", "value": "what-is-the-credit-validity-for-the-new-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/what-is-the-credit-validity-for-the-new-u-prepaid-pack.html" }, { "title": "How do I check my credit balance?", "value": "how-do-i-check-my-credit-balance", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/new-u-prepaid-pack/how-do-i-check-my-credit-balance.html" } ] }, { "title": "Unlimited Power Prepaid Pack", "value": "unlimited-power-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible for Unlimited Power Prepaid Pack?", "value": "who-is-eligible-for-unlimited-power-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/who-is-eligible-for-unlimited-power-prepaid-pack.html" }, { "title": "What does the Unlimited Power Pack come with?", "value": "what-does-the-unlimited-power-pack-come-with", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/what-does-the-unlimited-power-pack-come-with.html" }, { "title": "How do I enjoy the free 200MB High-Speed Data?", "value": "how-do-i-enjoy-the-free-200mb-high-speed-data", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-do-i-enjoy-the-free-200mb-high-speed-data.html" }, { "title": "How do I enjoy the 100 minutes of free calls?", "value": "how-do-i-enjoy-the-100-minutes-of-free-calls", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-do-i-enjoy-the-100-minutes-of-free-calls.html" }, { "title": "What are the local call and SMS rates for the Unlimited Power Pack?", "value": "what-are-the-local-call-and-sms-rates-for-unlimited-power-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/what-are-the-local-call-and-sms-rates-for-unlimited-power-pack.html" }, { "title": "How do I stay active?", "value": "how-do-i-stay-active", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-do-i-stay-active.html" }, { "title": "What is the validity of the Unlimited Power Pack?", "value": "what-is-the-validity-of-the-unlimited-power-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/what-is-the-validity-of-the-unlimited-power-pack.html" }, { "title": "Is the free calls promotion applicable to video calls?", "value": "is-the-free-calls-promotion-applicable-to-video-calls", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/is-the-free-calls-promotion-applicable-to-video-calls.html" }, { "title": "What happens when the free calls are used up?", "value": "what-happens-when-the-free-calls-are-used-up", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/what-happens-when-the-free-calls-are-used-up.html" }, { "title": "How do I calculate the number of days during which I will enjoy free calls?", "value": "how-do-i-cal-the-number-of-days-which-i-will-enjoy-free-calls", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-do-i-cal-the-number-of-days-which-i-will-enjoy-free-calls.html" }, { "title": "How does the free calls promo work?", "value": "how-does-the-free-calls-promo-work", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-does-the-free-calls-promo-work.html" }, { "title": "How do I calculate my free calls if I top up multiple times?", "value": "how-do-i-calculate-my-free-calls-if-i-top-up-multiple-times", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-do-i-calculate-my-free-calls-if-i-top-up-multiple-times.html" }, { "title": "When can I start using my free calls?", "value": "when-can-i-start-using-my-free-calls", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/when-can-i-start-using-my-free-calls.html" }, { "title": "Is there a limit to the number of free calls I can make? Are there any “friends and family” settings required?", "value": "is-there-a-limit-to-number-of-free-calls-are-there-friend-family-setting", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/is-there-a-limit-to-number-of-free-calls-are-there-friend-family-setting.html" }, { "title": "What happens to my daily free 10 minutes for calls to U Mobile numbers if I am also subscribed to a Unlimited Mobile Internet bundle with voice calls?", "value": "what-happens-daily-free-10min-calls-to-umobile-no-if-subscribe-umobile-bundle", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/what-happens-daily-free-10min-calls-to-umobile-no-if-subscribe-umobile-bundle.html" }, { "title": "What is App-Onz?", "value": "what-is-app-onz", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/what-is-app-onz.html" }, { "title": "How can I get free unlimited data for App-Onz?", "value": "how-can-i-get-free-unlimited-data-for-app-onz", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-can-i-get-free-unlimited-data-for-app-onz.html" }, { "title": "Will I get charged once I finish my free Basic Data quota?", "value": "will-i-get-charged-once-i-finish-my-free-basic-data-quota", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/will-i-get-charged-once-i-finish-my-free-basic-data-quota.html" }, { "title": "Can I share my App-Onz data by using my mobile line via hotspot, or by tethering to my friends?", "value": "can-i-share-app-onz-data-my-mobile-line-hotspot-or-tethering-to-friends", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/can-i-share-app-onz-data-my-mobile-line-hotspot-or-tethering-to-friends.html" }, { "title": "What is the validity period for the free Data?", "value": "what-is-the-validity-period-for-the-free-data", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/what-is-the-validity-period-for-the-free-data.html" }, { "title": "How do I check my credit balance?", "value": "how-do-i-check-my-credit-balance", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-do-i-check-my-credit-balance.html" }, { "title": "How do I check my free calls validity?", "value": "how-do-i-check-my-free-calls-validity", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-do-i-check-my-free-calls-validity.html" }, { "title": "How do I check the balance of my free data quota?", "value": "how-do-i-check-the-balance-of-my-free-internet-quota", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-do-i-check-the-balance-of-my-free-internet-quota.html" }, { "title": "Am I allowed to switch my rate plan when I am in a passive period?", "value": "am-i-allowed-to-switch-my-rate-plan-when-in-a-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/am-i-allowed-to-switch-my-rate-plan-when-in-a-passive-period.html" }, { "title": "How do I switch from the Unlimited Power Pack to Unlimited Funz pack?", "value": "how-switch-from-unlimited-power-pack-to-unlimited-funz-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/how-switch-from-unlimited-power-pack-to-unlimited-funz-plan.html" }, { "title": "I prefer the Unlimited Power Prepaid Pack. Can I switch back to my previous prepaid pack from the new Unlimited FUNZ pack?", "value": "can-i-switch-back-to-prev-prepaid-pack-from-new-unlimited-funz-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/can-i-switch-back-to-prev-prepaid-pack-from-new-unlimited-funz-pack.html" }, { "title": "Upon switching packs, what happens to all my existing promos and subscriptions that I currently enjoy?", "value": "upon-switching-packs-what-happens-to-all-my-existing-promos-and-sub", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-power-prepaid-pack/upon-switching-packs-what-happens-to-all-my-existing-promos-and-sub.html" }, { "title": "Can I switch from my existing U Prepaid Pack to the Unlimited FUNZ Pack? 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"/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans.html", "isGroupLabel": true, "childList": [ { "title": "How do I purchase voice plans?", "value": "how-do-i-purchase-voice-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans/how-do-i-purchase-voice-plans.html" }, { "title": "How do I check my voice plans balance?", "value": "how-do-i-check-my-voice-plans-balance", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans/how-do-i-check-my-voice-plans-balance.html" }, { "title": "If I have an existing Unlimited Mobile Internet plan, which plan would be deducted first for my voice calls?", "value": "if-i-have-an-existing-unlimited-mobile-internet-plan-which-plan-would-be-deducted-first-for-my-voice-calls", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans/if-i-have-an-existing-unlimited-mobile-internet-plan-which-plan-would-be-deducted-first-for-my-voice-calls.html" }, { "title": "What is the validity period for voice plans?", "value": "what-is-the-validity-period--for-voice-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans/what-is-the-validity-period--for-voice-plans.html" }, { "title": "Can voice plans be used to make IDD calls?", "value": "can-voice-plans-be-used-to-make-idd-calls-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans/can-voice-plans-be-used-to-make-idd-calls-.html" }, { "title": "How will I know if I have used up my voice quota for calls to U Mobile numbers and other networks?", "value": "how-will-i-know-if-i-have-used-up-my-voice-quota-for-calls-to-u-mobile-numbers-and-other-networks", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans/how-will-i-know-if-i-have-used-up-my-voice-quota-for-calls-to-u-mobile-numbers-and-other-networks.html" }, { "title": "What are the V20 and V30 voice plans?", "value": "what-are-the-v20-and-v30-voice-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans/what-are-the-v20-and-v30-voice-plans.html" }, { "title": "If I have free calls and I purchase the voice plans, which would be deducted first when I make a call within the U Mobile network?", "value": "if-i-have-free-calls-and-i-purchase-the-voice-plans-which-would-be-deducted-first-when-i-make-a-call-within-the-u-mobile-network", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/voice-plans/if-i-have-free-calls-and-i-purchase-the-voice-plans-which-would-be-deducted-first-when-i-make-a-call-within-the-u-mobile-network.html" } ] }, { "title": "Unlimited Mobile Internet (UMI)", "value": "unlimited-mobile-internet-umi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi.html", "isGroupLabel": true, "childList": [ { "title": "What is Unlimited Mobile Internet?", "value": "what-is-unlimited-mobile-internet", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-is-unlimited-mobile-internet.html" }, { "title": "How do I activate Unlimited Mobile Internet?", "value": "how-do-i-activate-unlimited-mobile-internet", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/how-do-i-activate-unlimited-mobile-internet.html" }, { "title": "Who is eligible for the 3X Data Promo?", "value": "who-is-eligible-for-the-3x-data-promo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/who-is-eligible-for-the-3x-data-promo.html" }, { "title": "What is the promotion period for the 3X Data Promo?", "value": "what-is-the-promotion-period-for-the-3x-data-promo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-is-the-promotion-period-for-the-3x-data-promo.html" }, { "title": "Is my Video-Onz quota part of the 3X Data Promo?", "value": "is-my-video-onz-quota-part-of-the-3x-data-promo", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/is-my-video-onz-quota-part-of-the-3x-data-promo.html" }, { "title": "What is the validity of this plan? How do I calculate the subscription and renewal period?", "value": "what-is-validity-of-this-plan-how-calculate-the-subscription-renewal-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-is-validity-of-this-plan-how-calculate-the-subscription-renewal-period.html" }, { "title": "Will I receive an SMS reminder each month before my subscription is due for auto-renewal?", "value": "will-i-receive-sms-reminder-each-month-before-my-subscription-due-autorenew", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/will-i-receive-sms-reminder-each-month-before-my-subscription-due-autorenew.html" }, { "title": "Will I be notified of my successful or failed monthly auto-renewal?", "value": "will-i-be-notified-of-my-successful-or-failed-monthly-auto-renew", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/will-i-be-notified-of-my-successful-or-failed-monthly-auto-renew.html" }, { "title": "Can I use my Unlimited Mobile Internet plan’s Video-Onz, Music-Onz and Free 2am-10am Streaming quota immediately upon subscription?", "value": "can-use-unlimited-umobile-plans-video-onz-music-onz-free2amstreaming-subscribe", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/can-use-unlimited-umobile-plans-video-onz-music-onz-free2amstreaming-subscribe.html" }, { "title": "What happens if my Unlimited Mobile Internet plan fails to auto-renew?", "value": "what-happens-if-my-unlimited-umobile-internet-plan-fails-to-auto-renew", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-happens-if-my-unlimited-umobile-internet-plan-fails-to-auto-renew.html" }, { "title": "How do I check my Unlimited Mobile Internet quota balance and validity?", "value": "how-i-check-my-unlimited-umobile-internet-quota-balance-and-validity", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/how-i-check-my-unlimited-umobile-internet-quota-balance-and-validity.html" }, { "title": "What will happen if I exceed my data allowance within the validity period? Will I be charged for additional usage?", "value": "what-happen-if-i-exceed-data-allowance-within-validity-period-add-charge", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-happen-if-i-exceed-data-allowance-within-validity-period-add-charge.html" }, { "title": "What happens if I exceed my voice call minutes? Will I still be able to make calls?", "value": "what-happens-if-i-exceed-my-voice-call-minutes-will-i-still-able-make-calls", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-happens-if-i-exceed-my-voice-call-minutes-will-i-still-able-make-calls.html" }, { "title": "What happens if I exceed my free SMS offered by my UMI 38 plan? Am I still able to send messages?", "value": "what-happens-if-i-exceed-free-sms-offered-by-umi-38-plan-send-msg", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-happens-if-i-exceed-free-sms-offered-by-umi-38-plan-send-msg.html" }, { "title": "How do I deactivate my Unlimited Mobile Internet plan so that I can purchase other data plans?", "value": "how-do-i-deactivate-umi-plan-so-that-i-can-purchase-other-data-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/how-do-i-deactivate-umi-plan-so-that-i-can-purchase-other-data-plans.html" }, { "title": "Can I stop auto-renewal for this subscription service?", "value": "can-i-stop-auto-renewal-for-this-subscription-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/can-i-stop-auto-renewal-for-this-subscription-service.html" }, { "title": "I am currently subscribed to an Unlimited Mobile Internet plan. What happens if I purchase a different Unlimited Mobile Internet plan?", "value": "i-am-currently-subscribed-to-an-umi-plan-what-happens-if-purchase-diff-umi-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/i-am-currently-subscribed-to-an-umi-plan-what-happens-if-purchase-diff-umi-plan.html" }, { "title": "Can I subscribe to Unlimited Mobile Internet plans when I am in a passive period?", "value": "can-i-subscribe-to-umi-plans-when-i-am-in-a-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/can-i-subscribe-to-umi-plans-when-i-am-in-a-passive-period.html" }, { "title": "Will my Unlimited Mobile Internet plan auto-renew when I am in a passive period?", "value": "will-my-umi-plan-auto-renew-when-i-am-in-a-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/will-my-umi-plan-auto-renew-when-i-am-in-a-passive-period.html" }, { "title": "What happens to my unused voice minutes and SMS when the subscription automatically renews?", "value": "what-happens-to-my-unused-voice-minutes-sms-when-subscription-auto-renew", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-happens-to-my-unused-voice-minutes-sms-when-subscription-auto-renew.html" }, { "title": "What will happen to my unused balance if the auto-renewal fails at first and then succeeds on its second attempt?", "value": "what-will-happen-to-my-unused-balance-if-auto-renewal-fails-1st-then-succeeds", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-will-happen-to-my-unused-balance-if-auto-renewal-fails-1st-then-succeeds.html" }, { "title": "What will happen if the auto-renewal fails on its second attempt?", "value": "what-will-happen-if-the-auto-renewal-fails-on-its-second-attempt", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/what-will-happen-if-the-auto-renewal-fails-on-its-second-attempt.html" }, { "title": "Is there a limit on how many times I can activate this plan?", "value": "is-there-a-limit-on-how-many-times-i-can-activate-this-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/is-there-a-limit-on-how-many-times-i-can-activate-this-plan.html" }, { "title": "I already have some free data, voice or SMS in my prepaid account. Will these be used first?", "value": "i-already-have-free-data-voice-or-sms-in-my-prepaid-account-will-these-be-used", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/i-already-have-free-data-voice-or-sms-in-my-prepaid-account-will-these-be-used.html" }, { "title": "Is 4G LTE high speed internet available for all Unlimited Mobile Internet plans?", "value": "is-4g-lte-high-speed-internet-available-for-all-unlimited-umobile-internet-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-mobile-internet-umi/is-4g-lte-high-speed-internet-available-for-all-unlimited-umobile-internet-plans.html" } ] }, { "title": "Giler Unlimited GX30 & GX12", "value": "giler-unlimited-gx30-gx12", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12.html", "isGroupLabel": true, "childList": [ { "title": "What are GX12 and GX30?", "value": "what-are-gx12-and-gx30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-are-gx12-and-gx30.html" }, { "title": "What can I use the unlimited data on GX30 and GX12 for?", "value": "what-can-i-use-the-unlimited-data-on-gx30-and-gx12-for", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-can-i-use-the-unlimited-data-on-gx30-and-gx12-for.html" }, { "title": "What can I use the unlimited calls on GX12 for?", "value": "what-can-i-use-the-unlimited-calls-on-gx12-for", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-can-i-use-the-unlimited-calls-on-gx12-for.html" }, { "title": "Are the unlimited calls that come with GX12 available for overseas usage?", "value": "are-the-unlimited-calls-that-come-with-gx12-available-for-overseas-usage", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/are-the-unlimited-calls-that-come-with-gx12-available-for-overseas-usage.html" }, { "title": "Who can activate GX12 and GX30?", "value": "who-can-activate-gx12-and-gx30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/who-can-activate-gx12-and-gx30.html" }, { "title": "On what devices can I use the GX12 and GX30 data plans?", "value": "on-what-devices-can-i-use-the-gx12-and-gx30-data-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/on-what-devices-can-i-use-the-gx12-and-gx30-data-plans.html" }, { "title": "Am I allowed to share my unlimited data with other devices via mobile hotspot?", "value": "am-i-allowed-to-share-my-unlimited-data-with-other-devices-via-mobile-hotspot", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/am-i-allowed-to-share-my-unlimited-data-with-other-devices-via-mobile-hotspot.html" }, { "title": "What happens when I finish my mobile hotspot quota?", "value": "what-happens-when-i-finish-my-mobile-hotspot-quota", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-happens-when-i-finish-my-mobile-hotspot-quota.html" }, { "title": "Is there a data quota cap for this plan?", "value": "is-there-a-data-quota-cap-for-this-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/is-there-a-data-quota-cap-for-this-plan.html" }, { "title": "How do I activate GX12 or GX30?", "value": "how-do-i-activate-gx12-or-gx30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/how-do-i-activate-gx12-or-gx30.html" }, { "title": "What is the validity of this plan? How do I calculate the subscription and renewal period?", "value": "what-is-the-validity-of-this-plan-how-do-i-calculate-the-subscription-and-renewal-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-is-the-validity-of-this-plan-how-do-i-calculate-the-subscription-and-renewal-period.html" }, { "title": "Will I receive an SMS reminder before my GX12 or GX30 subscription is due for auto-renewal?", "value": "will-i-receive-an-sms-reminder-before-my-gx12-or-gx30-subscription-is-due-for-auto-renewal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/will-i-receive-an-sms-reminder-before-my-gx12-or-gx30-subscription-is-due-for-auto-renewal.html" }, { "title": "Will I be notified of my successful or failed GX12/GX30 auto-renewal?", "value": "will-i-be-notified-of-my-successful-or-failed-gx12-gx30-auto-renewal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/will-i-be-notified-of-my-successful-or-failed-gx12-gx30-auto-renewal.html" }, { "title": "What happens if my GX12 or GX30 plan fails to auto-renew?", "value": "what-happens-if-my-gx12-or-gx30-plan-fails-to-auto-renew", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-happens-if-my-gx12-or-gx30-plan-fails-to-auto-renew.html" }, { "title": "Can I disable auto-renewal for this subscription service?", "value": "can-i-disable-auto-renewal-for-this-subscription-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/can-i-disable-auto-renewal-for-this-subscription-service.html" }, { "title": "Can I subscribe to GX12 or GX30 during a passive period?", "value": "can-i-subscribe-to-gx12-or-gx30-during-a-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/can-i-subscribe-to-gx12-or-gx30-during-a-passive-period.html" }, { "title": "Will my GX12 or GX30 plan auto-renew when I am in a passive period?", "value": "will-my-gx12-or-gx30-plan-auto-renew-when-i-am-in-a-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/will-my-gx12-or-gx30-plan-auto-renew-when-i-am-in-a-passive-period.html" }, { "title": "What will happen to my unused hotspot quota balance if the auto-renewal fails at first and then succeeds on its second attempt?", "value": "what-will-happen-to-my-unused-hotspot-quota-balance-if-the-auto-renewal-fails-at-first-and-then-suceeds-on-its-second-attempt", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-will-happen-to-my-unused-hotspot-quota-balance-if-the-auto-renewal-fails-at-first-and-then-suceeds-on-its-second-attempt.html" }, { "title": "What happens to my unused hotspot quota after a successful renewal?", "value": "what-happens-to-my-unused-hotspot-quota-after-a-successful-renewal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-happens-to-my-unused-hotspot-quota-after-a-successful-renewal.html" }, { "title": "What happens if the auto-renewal fails on its second attempt?", "value": "what-happens-if-the-auto-renewal-fails-on-its-second-attempt", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-happens-if-the-auto-renewal-fails-on-its-second-attempt.html" }, { "title": "Is there a limit to how many times I can activate GX12 or GX30?", "value": "is-there-a-limit-to-how-many-times-i-can-activate-gx12-or-gx30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/is-there-a-limit-to-how-many-times-i-can-activate-gx12-or-gx30.html" }, { "title": "How can I get additional hotspot quota on top of my monthly allocations?", "value": "how-can-i-get-additional-hotspot-quota-on-top-of-my-monthly-allocations", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/how-can-i-get-additional-hotspot-quota-on-top-of-my-monthly-allocations.html" }, { "title": "Can I boost the speed of my unlimited data?", "value": "can-i-boost-the-speed-of-my-unlimited-data", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/can-i-boost-the-speed-of-my-unlimited-data.html" }, { "title": "Can I subscribe to multiple Hotspot Boosters and Turbo Boosters at the same time?", "value": "can-i-subscribe-to-multiple-hotspot-boosters-and-turbo-boosters-at-the-same-time", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/can-i-subscribe-to-multiple-hotspot-boosters-and-turbo-boosters-at-the-same-time.html" }, { "title": "What happens to the quota and validity of my Hotspot Booster and Turbo Booster when I change to other add-ons or unsubscribe from GX12 or GX30?", "value": "what-happens-to-the-quota-and-validity-of-my-hotspot-booster-and-turbo-booster-when-i-change-to-other-add-ons-or-unsubscribe-from-gx12-or-gx30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/what-happens-to-the-quota-and-validity-of-my-hotspot-booster-and-turbo-booster-when-i-change-to-other-add-ons-or-unsubscribe-from-gx12-or-gx30.html" }, { "title": "How do I subscribe to Turbo Booster and Hotspot Booster?", "value": "how-do-i-subscribe-to-turbo-booster-and-hotspot-booster", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/how-do-i-subscribe-to-turbo-booster-and-hotspot-booster.html" }, { "title": "Can I still subscribe to the current standard Booster of 1GB at RM10 for 3 days?", "value": "can-i-still-subscribe-to-the-current-standard-booster-of-1gb-at-rm10-for-3-days", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/can-i-still-subscribe-to-the-current-standard-booster-of-1gb-at-rm10-for-3-days.html" }, { "title": "I am an existing GX30 subscriber. Will I immediately enjoy the upgraded features of unlimited data at 6Mbps and 6GB hotspot data?", "value": "i-am-an-existing-gx30-subscriber--will-i-immediately-enjoy-the-upgraded-features-of-unlimited-data-at-6mbps-and-6gb-hotspot-data", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx30-gx12/i-am-an-existing-gx30-subscriber--will-i-immediately-enjoy-the-upgraded-features-of-unlimited-data-at-6mbps-and-6gb-hotspot-data.html" } ] }, { "title": "Prepaid Account Validity Extension Service", "value": "prepaid-account-validity-extension-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service.html", "isGroupLabel": true, "childList": [ { "title": "How do I extend my account validity?", "value": "how-do-i-extend-my-account-validity", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service/how-do-i-extend-my-account-validity.html" }, { "title": "How long can I extend my account validity and what is the cost of this service?", "value": "how-long-can-i-extend-my-account-validity-and-what-is-the-cost-of-this-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service/how-long-can-i-extend-my-account-validity-and-what-is-the-cost-of-this-service.html" }, { "title": "Can I subscribe to this service when my line is passive?", "value": "can-i-subscribe-to-this-service-when-my-line-is-passive", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service/can-i-subscribe-to-this-service-when-my-line-is-passive.html" }, { "title": "What is the minimum credit balance required before subscribing to this service?", "value": "what-is-the-minimum-credit-balance-required-before-subscribing-to-this-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service/what-is-the-minimum-credit-balance-required-before-subscribing-to-this-service.html" }, { "title": "How many times can I subscribe to this service?", "value": "how-many-times-can-i-subscribe-to-this-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service/how-many-times-can-i-subscribe-to-this-service.html" }, { "title": "Will I be notified after I have successfully subscribed to this service?", "value": "will-i-be-notified-after-i-have-successfully-subscribed-to-this-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service/will-i-be-notified-after-i-have-successfully-subscribed-to-this-service.html" }, { "title": "Can I cancel the subscription?", "value": "can-i-cancel-the-subscription", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service/can-i-cancel-the-subscription.html" }, { "title": "Will I be able to continue enjoying my free calls to U Mobile numbers and free Unlimited Data for Gaming, Social and Messaging?", "value": "will-i-be-able-to-continue-enjoying-my-free-calls-to-u-mobile-numbers-and-free-unlimited-data-for-gaming-social-and-messaging", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-account-validity-extension-service/will-i-be-able-to-continue-enjoying-my-free-calls-to-u-mobile-numbers-and-free-unlimited-data-for-gaming-social-and-messaging.html" } ] }, { "title": "Giler Talk GT30", "value": "giler-talk-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30.html", "isGroupLabel": true, "childList": [ { "title": "What is GT30?", "value": "what-is-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/what-is-gt30.html" }, { "title": "What can I use the unlimited calls on GT30 for?", "value": "what-can-i-use-the-unlimited-calls-on-gt30-for", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/what-can-i-use-the-unlimited-calls-on-gt30-for.html" }, { "title": "Are the unlimited calls available for overseas usage?", "value": "are-the-unlimited-calls-available-for-overseas-usage", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/are-the-unlimited-calls-available-for-overseas-usage.html" }, { "title": "Who can activate GT30?", "value": "who-can-activate-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/who-can-activate-gt30.html" }, { "title": "Is there an ongoing promotion for GT30?", "value": "is-there-an-ongoing-promotion-for-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/is-there-an-ongoing-promotion-for-gt30.html" }, { "title": "How long is the promotion period?", "value": "how-long-is-the-promotion-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/how-long-is-the-promotion-period.html" }, { "title": "How do I activate GT30?", "value": "how-do-i-activate-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/how-do-i-activate-gt30.html" }, { "title": "What is the validity of this plan? How do I calculate the subscription and renewal period?", "value": "what-is-the-validity-of-this-plan-how-do-i-calculate-the-subscription-and-renewal-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/what-is-the-validity-of-this-plan-how-do-i-calculate-the-subscription-and-renewal-period.html" }, { "title": "Will I receive an SMS reminder each month before my subscription is due for auto-renewal?", "value": "will-i-receive-an-sms-reminder-each-month-before-my-subscription-is-due-for-auto-renewal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/will-i-receive-an-sms-reminder-each-month-before-my-subscription-is-due-for-auto-renewal.html" }, { "title": "Will I be notified of my successful or failed monthly auto-renewal?", "value": "will-i-be-notified-of-my-successful-or-failed-monthly-auto-renewal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/will-i-be-notified-of-my-successful-or-failed-monthly-auto-renewal.html" }, { "title": "What happens if my GT30 plan fails to auto-renew?", "value": "what-happens-if-my-gt30-plan-fails-to-auto-renew", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/what-happens-if-my-gt30-plan-fails-to-auto-renew.html" }, { "title": "What will happen if the auto-renewal fails on its second attempt?", "value": "what-will-happen-if-the-auto-renewal-fails-on-its-second-attempt", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/what-will-happen-if-the-auto-renewal-fails-on-its-second-attempt.html" }, { "title": "Can I stop auto renewal for this subscription service?", "value": "can-i-stop-auto-renewal-for-this-subscription-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/can-i-stop-auto-renewal-for-this-subscription-service.html" }, { "title": "How do I check my GT30 plan’s quota balance and validity?", "value": "how-do-i-check-my-gt30-plan-s-quota-balance-and-validity", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/how-do-i-check-my-gt30-plan-s-quota-balance-and-validity.html" }, { "title": "What will happen if I exceed my data allowance within the validity period? Will I be charged for additional usage?", "value": "what-will-happen-if-i-exceed-my-data-allowance-within-the-validity-period-will-i-be-charged-for-additional-usage", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/what-will-happen-if-i-exceed-my-data-allowance-within-the-validity-period-will-i-be-charged-for-additional-usage.html" }, { "title": "Can I subscribe to GT30 during a passive period?", "value": "can-i-subscribe-to-gt30-during-a-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/can-i-subscribe-to-gt30-during-a-passive-period.html" }, { "title": "Will my GT30 Plan auto-renew when I am in a passive period?", "value": "will-my-gt30-plan-auto-renew-when-i-am-in-a-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/will-my-gt30-plan-auto-renew-when-i-am-in-a-passive-period.html" }, { "title": "Is there a limit on how many times I can activate GT30?", "value": "is-there-a-limit-on-how-many-times-i-can-activate-gt30", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-talk-gt30/is-there-a-limit-on-how-many-times-i-can-activate-gt30.html" } ] }, { "title": "Unlimited FUNZ Prepaid Pack", "value": "unlimited-funz-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible to subscribe to the Unlimited FUNZ Pack?", "value": "who-is-eligible-to-subscribe-to-the-new-unlimited-funz-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/who-is-eligible-to-subscribe-to-the-new-unlimited-funz-pack.html" }, { "title": "What does the Unlimited FUNZ Pack come with?", "value": "what-does-the-unlimited-funz-pack-come-with", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/what-does-the-unlimited-funz-pack-come-with.html" }, { "title": "How do I enjoy the free 200MB High-Speed Data?", "value": "how-do-i-enjoy-the-free-200mb-high-speed-data", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/how-do-i-enjoy-the-free-200mb-high-speed-data.html" }, { "title": "How do I enjoy the free on-net calls?", "value": "how-do-i-enjoy-the-free-on-net-calls", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/how-do-i-enjoy-the-free-on-net-calls.html" }, { "title": "I received free credits from one of your promotions. Will my free on-net calls be deducted from the free credits?", "value": "i-received-free-credits-from-one-of-your-promotions-will-my-free-on-net-calls-be-deducted-from-free-credits", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/i-received-free-credits-from-one-of-your-promotions-will-my-free-on-net-calls-be-deducted-from-free-credits.html" }, { "title": "What are the local call and SMS rates for the Unlimited FUNZ Pack?", "value": "what-are-the-local-call-and-sms-rates-for--the-unlimited-funz-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/what-are-the-local-call-and-sms-rates-for--the-unlimited-funz-pack.html" }, { "title": "How do I stay active?", "value": "how-do-i-stay-active", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/how-do-i-stay-active.html" }, { "title": "What is the validity period of the Unlimited FUNZ Pack?", "value": "what-is-the-validity-period-of-the-unlimited-funz-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/what-is-the-validity-period-of-the-unlimited-funz-pack.html" }, { "title": "Is the free calls promotion applicable to video calls?", "value": "is-the-free-calls-promotion-applicable-to-video-calls", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/is-the-free-calls-promotion-applicable-to-video-calls.html" }, { "title": "Is there a limit to the number of free calls I can make? Are there any “friends and family” settings required?", "value": "is-there-a-limit-to-the-number-of-free-calls-i-can-make-are-there-any-friends-and-family-settings-required", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/unlimited-funz-prepaid-pack/is-there-a-limit-to-the-number-of-free-calls-i-can-make-are-there-any-friends-and-family-settings-required.html" } ] }, { "title": "Prepaid Daily & Weekly Data Plans", "value": "prepaid-daily-weekly-data-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans.html", "isGroupLabel": true, "childList": [ { "title": "How can I subscribe to a Prepaid Daily & Weekly Data plan?", "value": "how-can-i-subscribe-to-a-prepaid-daily-n-weekly-data-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans/how-can-i-subscribe-to-a-prepaid-daily-n-weekly-data-plan.html" }, { "title": "Will Daily & Weekly Data plans automatically be renewed when the validity expires?", "value": "will-daily-weekly-data-plans-auto-renewed-when-validity-expires", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans/will-daily-weekly-data-plans-auto-renewed-when-validity-expires.html" }, { "title": "Will I receive an SMS reminder before my subscription is due for auto-renewal?", "value": "will-i-receive-an-sms-reminder-before-subscription-due-for-auto-renewal", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans/will-i-receive-an-sms-reminder-before-subscription-due-for-auto-renewal.html" }, { "title": "Will I be notified about my usage throughout my subscription period?", "value": "will-i-be-notified-about-usage-throughout-my-subscription-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans/will-i-be-notified-about-usage-throughout-my-subscription-period.html" }, { "title": "What is the minimum credit amount that I need to have in order to subscribe to Daily & Weekly Data plans?", "value": "what-is-minimum-credit-amount-need-have-in-to-subscribe-daily-weekly-data-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans/what-is-minimum-credit-amount-need-have-in-to-subscribe-daily-weekly-data-plan.html" }, { "title": "How can I check my data usage?", "value": "how-can-i-check-my-data-usage", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans/how-can-i-check-my-data-usage.html" }, { "title": "Can I unsubscribe from Daily & Weekly Data plans?", "value": "can-i-unsubscribe-from-daily-weekly-data-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans/can-i-unsubscribe-from-daily-weekly-data-plans.html" }, { "title": "Can I subscribe to Mobile Broadband data plans if my account is inactive?", "value": "can-i-subscribe-to-mobile-broadband-data-plans-if-my-account-is-inactive", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans/can-i-subscribe-to-mobile-broadband-data-plans-if-my-account-is-inactive.html" }, { "title": "Will my Daily & Weekly Data plan auto-renew when I am in a passive period?", "value": "will-my-daily-weekly-data-plan-auto-renew-when-i-in-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-daily-weekly-data-plans/will-my-daily-weekly-data-plan-auto-renew-when-i-in-passive-period.html" } ] }, { "title": "Prepaid Top Up", "value": "prepaid-top-up", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up.html", "isGroupLabel": true, "childList": [ { "title": "How do I top up my prepaid account?", "value": "how-do-i-top-up-my-prepaid-account", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up/how-do-i-top-up-my-prepaid-account.html" }, { "title": "Are there any additional charges, handling fees, administrative fees, or service tax for prepaid top-up?", "value": "are-there-additional-charges-or-fees-for-using-prepaid-top-up", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up/are-there-additional-charges-or-fees-for-using-prepaid-top-up.html" }, { "title": "I’m a customer of another mobile service provider. Can I use prepaid top-up to top up credit for my friends and family who are U Mobile customers?", "value": "customer-of-other-mob-service-provider-can-i-top-up-credit-friend-family", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up/customer-of-other-mob-service-provider-can-i-top-up-credit-friend-family.html" }, { "title": "Can I use Prepaid Top-up to top up my U Mobile Postpaid account?", "value": "can-i-use-prepaid-top-up-to-top-up-my-u-mobile-postpaid-account", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up/can-i-use-prepaid-top-up-to-top-up-my-u-mobile-postpaid-account.html" }, { "title": "Can I do bulk top-up?", "value": "can-i-do-bulk-reloads", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up/can-i-do-bulk-reloads.html" }, { "title": "How do I know if the transaction is successful?", "value": "how-do-i-know-if-the-transaction-is-successful", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up/how-do-i-know-if-the-transaction-is-successful.html" }, { "title": "What is my credit validity?", "value": "what-is-my-credit-validity", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up/what-is-my-credit-validity.html" }, { "title": "I’m having issues with my payment. What do I do?", "value": "im-having-issues-with-my-payment", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-top-up/im-having-issues-with-my-payment.html" } ] }, { "title": "CreditShare", "value": "creditshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare.html", "isGroupLabel": true, "childList": [ { "title": "What is CreditShare?", "value": "what-is-creditshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/what-is-creditshare.html" }, { "title": "Who can use the CreditShare service? ", "value": "who-can-use-the-creditshare-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/who-can-use-the-creditshare-service.html" }, { "title": "Will I be charged for using this service? ", "value": "will-i-be-charged-for-using-this-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/will-i-be-charged-for-using-this-service.html" }, { "title": "Do I need to have a minimum credit balance after transferring my credit? ", "value": "do-i-need-to-have-a-minimum-credit-balance-after-transferring-my-credit", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/do-i-need-to-have-a-minimum-credit-balance-after-transferring-my-credit.html" }, { "title": "How much credit can I transfer or request, and what is the validity period for the transferred or requested credit? ", "value": "how-much-credit-can-i-transfer-or-request-and-what-is-the-valid-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/how-much-credit-can-i-transfer-or-request-and-what-is-the-valid-period.html" }, { "title": "What is the minimum and maximum amount of credit that I can transfer per transaction?", "value": "what-is-the-minimum-and-maximum-amount-of-credit-that-i-can-transfer", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/what-is-the-minimum-and-maximum-amount-of-credit-that-i-can-transfer.html" }, { "title": "Is there a limit to how much I can transfer?", "value": "how-much-can-i-transfer-in-a-month", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/how-much-can-i-transfer-in-a-month.html" }, { "title": "Is there a limit to how much I can receive?", "value": "is-there-a-limit-to-how-much-i-can-receive-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/is-there-a-limit-to-how-much-i-can-receive-.html" }, { "title": "What is the maximum number of times that I can transfer/request credit?", "value": "what-is-the-maximum-number-of-times-that-i-can-transfer-credit-in-a-day", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/what-is-the-maximum-number-of-times-that-i-can-transfer-credit-in-a-day.html" }, { "title": "How do I make a credit transfer or request for credit using the CreditShare service?", "value": "how-do-i-make-a-credit-transfer-or-request-for-credit-using-the-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/how-do-i-make-a-credit-transfer-or-request-for-credit-using-the-service.html" }, { "title": "My number is not active. Am I able to request for credit via SMS?", "value": "my-number-is-not-active-am-i-able-to-request-for-credit-via-sms", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/my-number-is-not-active-am-i-able-to-request-for-credit-via-sms.html" }, { "title": "What can I use my CreditShare balance for?", "value": "what-can-i-use-my-creditshare-balance-for", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/what-can-i-use-my-creditshare-balance-for.html" }, { "title": "Will I be able to use the CreditShare service when I’m outside of Malaysia?", "value": "will-i-be-able-to-use-the-creditshare-service-when-i-m-outside-of-malaysia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/will-i-be-able-to-use-the-creditshare-service-when-i-m-outside-of-malaysia.html" }, { "title": "Can I receive credit via CreditShare when my account is not active?", "value": "can-i-receive-credit-via-creditshare-when-my-account-is-not-active", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/can-i-receive-credit-via-creditshare-when-my-account-is-not-active.html" }, { "title": "Can I receive credit via CreditShare when my account is active but I have no credit balance left?", "value": "can-i-receive-credit-via-creditshare-when-account-active-but-no-balance", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/can-i-receive-credit-via-creditshare-when-account-active-but-no-balance.html" }, { "title": "Can I check my CreditShare balance?", "value": "can-i-check-my-creditshare-balance", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/can-i-check-my-creditshare-balance.html" }, { "title": "Can I make a request or transfer credit to my friend who is using a U Mobile postpaid plan?", "value": "can-i-make-a-request-or-transfer-credit-to-my-friend-who-use-postpaid-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/can-i-make-a-request-or-transfer-credit-to-my-friend-who-use-postpaid-plan.html" }, { "title": "I currently have five U Mobile Prepaid numbers. How many times can I transfer credit per month?", "value": "i-have-five-prepaid-numbers--how-many-times-transfer-credit-per-month", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/i-have-five-prepaid-numbers--how-many-times-transfer-credit-per-month.html" }, { "title": "What happens to my remaining CreditShare balance if I switch to another prepaid plan?", "value": "what-happens-to-my-remaining-creditshare-balance-if-switch-another-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/what-happens-to-my-remaining-creditshare-balance-if-switch-another-plan.html" }, { "title": "I noticed that there’s an option to transfer or request credit from recent numbers in UMB. How does this work?", "value": "theres-option-to-transfer-request-credit-fr-recent-numbers-umb-how-work", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditshare/theres-option-to-transfer-request-credit-fr-recent-numbers-umb-how-work.html" } ] }, { "title": "Prepaid Mobile Number Portability (MNP)", "value": "prepaid-mobile-number-portability-mnp", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp.html", "isGroupLabel": true, "childList": [ { "title": "What is Mobile Number Portability?", "value": "what-is-mobile-number-portability", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/what-is-mobile-number-portability.html" }, { "title": "What is “Porting”, “Port-in” and “Port-out”?", "value": "what-is-porting-port-in-and-port-out", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/what-is-porting-port-in-and-port-out.html" }, { "title": "Do I have to terminate my mobile service with my current service provider before porting to U Mobile?", "value": "terminate-my-mobile-service-before-porting-to-umobile", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/terminate-my-mobile-service-before-porting-to-umobile.html" }, { "title": "How do I switch to U?", "value": "how-do-i-switch-to-umobile", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/how-do-i-switch-to-umobile.html" }, { "title": "What do I have to do before switching to U Mobile?", "value": "what-do-i-have-to-do-before-switching-to-umobile", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/what-do-i-have-to-do-before-switching-to-umobile.html" }, { "title": "What do I have to provide when I request to switch to U?", "value": "what-do-i-have-to-provide-when-i-request-to-switch-to-umobile", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/what-do-i-have-to-provide-when-i-request-to-switch-to-umobile.html" }, { "title": "As a walk in customer, can I authorise a third party to help me switch my mobile number?", "value": "walk-in-customer-authorise-third-party-to-switch-my-mobile-number", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/walk-in-customer-authorise-third-party-to-switch-my-mobile-number.html" }, { "title": "How long does it take to port to the new service provider?", "value": "how-long-does-it-take-to-switch-to-a-new-service-provider", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/how-long-does-it-take-to-switch-to-a-new-service-provider.html" }, { "title": "Can I cancel my port-in request before it is approved? Is there any cancellation fee?", "value": "can-i-cancel-my-port-in-request-before-it-is-approved-any-cancellation-fee", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/can-i-cancel-my-port-in-request-before-it-is-approved-any-cancellation-fee.html" }, { "title": "How much do I have to pay for switching? ", "value": "how-much-do-i-have-to-pay-for-switching", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/how-much-do-i-have-to-pay-for-switching.html" }, { "title": "Do I get a new SIM card when I request to port-in to U Mobile?", "value": "do-i-get-a-new-sim-card-when-i-request-to-port-in-to-umobile", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/do-i-get-a-new-sim-card-when-i-request-to-port-in-to-umobile.html" }, { "title": "After porting in to U Mobile, will I enjoy the same VAS services from my previous service provider?", "value": "porting-to-umobile-will-i-enjoy-the-same-vas-services", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/porting-to-umobile-will-i-enjoy-the-same-vas-services.html" }, { "title": "I am planning to travel soon, what happens when I travel while the porting process is taking place?", "value": "what-happens-when-i-travel-while-porting-process-is-taking-place", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/what-happens-when-i-travel-while-porting-process-is-taking-place.html" }, { "title": "Can I port in my number more than once?", "value": "can-i-port-in-my-number-more-than-once", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/can-i-port-in-my-number-more-than-once.html" }, { "title": "Where do I get more information about Mobile Number Portability (MNP)?", "value": "where-do-i-get-more-information-about-mobile-number-portability", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/where-do-i-get-more-information-about-mobile-number-portability.html" }, { "title": "What happens to my prepaid credit after I have ported in to U Mobile?", "value": "what-happens-to-my-prepaid-credit-after-i-have-ported-in-to-umobile", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/what-happens-to-my-prepaid-credit-after-i-have-ported-in-to-umobile.html" }, { "title": "May I port-in my number to a Prepaid plan if I am on a Postpaid service?", "value": "may-i-port-in-my-number-to-a-prepaid-plan-if-i-am-on-a-postpaid-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/may-i-port-in-my-number-to-a-prepaid-plan-if-i-am-on-a-postpaid-service.html" }, { "title": "Do I have to pay a deposit to activate International Roaming and IDD service, if I switch to a Prepaid plan?", "value": "pay-a-deposit-to-activate-international-roaming-and-idd-service-if-i-switch-to-a-prepaid-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-mobile-number-portability-mnp/pay-a-deposit-to-activate-international-roaming-and-idd-service-if-i-switch-to-a-prepaid-plan.html" } ] }, { "title": "EPIKKK Video3", "value": "epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3.html", "isGroupLabel": true, "childList": [ { "title": "What is EPIKKK Video3?", "value": "what-is-epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/what-is-epikkk-video3.html" }, { "title": "Who can activate EPIKKK Video3? ", "value": "who-can-activate-epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/who-can-activate-epikkk-video3.html" }, { "title": "How do I activate EPIKKK Video3?", "value": "how-do-i-activate-epikkk-video3", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/how-do-i-activate-epikkk-video3.html" }, { "title": "How long is the validity period of this plan? When will the subscription period begin?", "value": "how-long-is-the-validity-period-of-this-plan--when-will-the-subscription-period-begin", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/how-long-is-the-validity-period-of-this-plan--when-will-the-subscription-period-begin.html" }, { "title": "Will this plan be auto-renewed after the subscription period ends?", "value": "will-this-plan-be-auto-renewed-after-the-subscription-period-ends", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/will-this-plan-be-auto-renewed-after-the-subscription-period-ends.html" }, { "title": "How do I check my EPIKK Video3’s quota balance and validity?", "value": "how-do-i-check-my-epikk-video3-s-quota-balance-and-validity", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/how-do-i-check-my-epikk-video3-s-quota-balance-and-validity.html" }, { "title": "I am currently subscribed to EPIKK Video3. What happens if I purchase another data plan, such as Giler Unlimited, Unlimited Mobile Internet or Mobile Broadband?", "value": "i-am-subscribed-epikk-video3-what-happens-i-purchase-another-data-plan-giler-unlimited-mobile-internet-or-mobile-broadband", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/i-am-subscribed-epikk-video3-what-happens-i-purchase-another-data-plan-giler-unlimited-mobile-internet-or-mobile-broadband.html" }, { "title": "What will happen if I exceed my data allowance within the validity period? Will I be charged for additional usage?", "value": "what-will-happen-if-i-exceed-my-data-allowance-within-the-validity-period-will-i-be-charged-for-additional-for-usage", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/what-will-happen-if-i-exceed-my-data-allowance-within-the-validity-period-will-i-be-charged-for-additional-for-usage.html" }, { "title": "Can I subscribe to the EPIKKK Video3 plan during a passive period?", "value": "can-i-subscribe-to-the-epikkk-video3-plan-during-a-passive-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/can-i-subscribe-to-the-epikkk-video3-plan-during-a-passive-period.html" }, { "title": "What will happen to my unused data balance after the end of the validity period?", "value": "what-will-happen-to-my-unused-data-balance-after-the-end-of-the-validity-period", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/what-will-happen-to-my-unused-data-balance-after-the-end-of-the-validity-period.html" }, { "title": "Is there a limit on how many times I can activate this plan?", "value": "is-there-a-limit-on-how-many-times-i-can-activate-this-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/is-there-a-limit-on-how-many-times-i-can-activate-this-plan.html" }, { "title": "I have some data freebies in my prepaid account. Will these be used first?", "value": "i-have-some-data-freebies-in-my-prepaid-account--will-these-be-used-first", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/epikkk-video3/i-have-some-data-freebies-in-my-prepaid-account--will-these-be-used-first.html" } ] }, { "title": "Giler Unlimited GX38 & GX43", "value": "giler-unlimited-gx38-gx43", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43.html", "isGroupLabel": true, "childList": [ { "title": "What is GX38 and GX43?", "value": "what-is-gx38", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/what-is-gx38.html" }, { "title": "How much is GX38 and GX43?", "value": "how-much-is-gx38", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/how-much-is-gx38.html" }, { "title": "What can I use the unlimited data on GX38 or GX43 for?", "value": "what-can-i-use-the-unlimited-data-on-gx38-for", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/what-can-i-use-the-unlimited-data-on-gx38-for.html" }, { "title": "What can I use the unlimited calls on GX38 or GX43 for?", "value": "what-can-i-use-the-unlimited-calls-on-gx38-for", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/what-can-i-use-the-unlimited-calls-on-gx38-for.html" }, { "title": "Who can activate GX38 or GX43?", "value": "who-can-activate-gx38", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/who-can-activate-gx38.html" }, { "title": "On what devices can I use the GX38 or G43 data plan?", "value": "on-what-devices-can-i-use-the-gx38-data-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/on-what-devices-can-i-use-the-gx38-data-plan.html" }, { "title": "Am I allowed to share my unlimited data with other devices via mobile hotspot?", "value": "am-i-allowed-to-share-my-unlimited-data-with-other-devices-via-mobile-hotspot", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/am-i-allowed-to-share-my-unlimited-data-with-other-devices-via-mobile-hotspot.html" }, { "title": "What happens when I finish my mobile hotspot quota?", "value": "what-happens-when-i-finish-my-mobile-hotspot-quota-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/what-happens-when-i-finish-my-mobile-hotspot-quota-.html" }, { "title": "Is there a data quota cap for GX38 or GX43?", "value": "is-there-a-data-quota-cap-for-this-plan-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/is-there-a-data-quota-cap-for-this-plan-.html" }, { "title": "How do I activate GX38 or GX43?", "value": "how-do-i-activate-gx38-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/how-do-i-activate-gx38-.html" }, { "title": "What is the validity of this plan? How do I calculate the subscription and renewal period?", "value": "what-is-the-validity-of-this-plan--how-do-i-calculate-the-subscr", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/what-is-the-validity-of-this-plan--how-do-i-calculate-the-subscr.html" }, { "title": "Will I receive an SMS reminder each month before my subscription is due for auto-renewal?", "value": "will-i-receive-an-sms-reminder-each-month-before-my-subscription", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/will-i-receive-an-sms-reminder-each-month-before-my-subscription.html" }, { "title": "Will I be notified of my successful or failed weekly auto-renewal?", "value": "will-i-be-notified-of-my-successful-or-failed-weekly-auto-renewa", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/will-i-be-notified-of-my-successful-or-failed-weekly-auto-renewa.html" }, { "title": "What happens if my GX38 or GX43 plan fails to auto-renew?", "value": "what-happens-if-my-gx38-plan-fails-to-auto-renew-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/what-happens-if-my-gx38-plan-fails-to-auto-renew-.html" }, { "title": "What will happen if the auto-renewal fails on its second attempt?", "value": "what-will-happen-if-the-auto-renewal-fails-on-its-second-attempt", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/what-will-happen-if-the-auto-renewal-fails-on-its-second-attempt.html" }, { "title": "Can I disable auto-renewals for this subscription service?", "value": "can-i-disable-auto-renewals-for-this-subscription-service-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/can-i-disable-auto-renewals-for-this-subscription-service-.html" }, { "title": "Can I subscribe to GX38 or GX43 when I am in a passive period?", "value": "can-i-subscribe-to-gx38-when-i-am-in-a-passive-period-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/can-i-subscribe-to-gx38-when-i-am-in-a-passive-period-.html" }, { "title": "Will my GX38 or GX43 Plan auto-renew when I am in a passive period?", "value": "will-my-gx38-plan-auto-renew-when-i-am-in-a-passive-period-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/will-my-gx38-plan-auto-renew-when-i-am-in-a-passive-period-.html" }, { "title": "Is there a limit to how many times I can activate GX38 or GX43?", "value": "is-there-a-limit-to-how-many-times-i-can-activate-gx38", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/is-there-a-limit-to-how-many-times-i-can-activate-gx38.html" }, { "title": "What network can I use my unlimited data on?", "value": "what-network-can-i-use-my-unlimited-data-on", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/giler-unlimited-gx38-gx43/what-network-can-i-use-my-unlimited-data-on.html" } ] }, { "title": "Data Booster 5 ", "value": "data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5.html", "isGroupLabel": true, "childList": [ { "title": "What is Data Booster 5?", "value": "what-is-data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/what-is-data-booster-5.html" }, { "title": "What does Data Booster 5 come with?", "value": "what-does-data-booster-5-come-with", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/what-does-data-booster-5-come-with.html" }, { "title": "How much is Data Booster 5?", "value": "how-much-is-data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/how-much-is-data-booster-5.html" }, { "title": "Who can activate Data Booster 5?", "value": "who-can-activate-data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/who-can-activate-data-booster-5.html" }, { "title": "Is Data Booster 5 auto-renewable?", "value": "is-data-booster-5-auto-renewable", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/is-data-booster-5-auto-renewable.html" }, { "title": "Can I use my Data Booster 5 quota for hotspot or in a MiFi Dongle?", "value": "can-i-use-my-data-booster-5-quota-for-hotspot-or-in-a-mifi-dongle", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/can-i-use-my-data-booster-5-quota-for-hotspot-or-in-a-mifi-dongle.html" }, { "title": "How many times can I activate Data Booster 5?", "value": "how-many-times-can-i-activate-data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/how-many-times-can-i-activate-data-booster-5.html" }, { "title": "What happens if I successfully activate Data Booster 5 and I unsubscribe from my monthly add-on?", "value": "what-happens-if-i-successfully-activate-data-booster-5-and-i-uns", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/what-happens-if-i-successfully-activate-data-booster-5-and-i-uns.html" }, { "title": "What happens if I activate Data Booster 5 on Day 25 of my monthly add-on cycle?", "value": "what-happens-if-i-activate-data-booster-5-on-day-25-of-my-monthly-add-on-cycle", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/what-happens-if-i-activate-data-booster-5-on-day-25-of-my-monthly-add-on-cycle.html" }, { "title": "How do I activate Data Booster 5?", "value": "how-do-i-activate-data-booster-5", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/data-booster-5/how-do-i-activate-data-booster-5.html" } ] }, { "title": "CreditSOS Service ", "value": "creditsos-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service.html", "isGroupLabel": true, "childList": [ { "title": "What is the CreditSOS service?", "value": "what-is-creditsos-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/what-is-creditsos-service.html" }, { "title": "What are the credit advance amount, service fee charge and validity period for the CreditSOS service?", "value": "what-are-the-available-emergency-top-up-amounts--service-fees-an", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/what-are-the-available-emergency-top-up-amounts--service-fees-an.html" }, { "title": "How do I subscribe to the CreditSOS service from U Mobile?", "value": "how-do-i-subscribe-to-the-creditsos-service-from-umobile", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/how-do-i-subscribe-to-the-creditsos-service-from-umobile.html" }, { "title": "When will the CreditSOS credit advance amount be credited into my account?", "value": "when-will-the-creditsos-emergency-topup-amount-be-credited-into-my-account", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/when-will-the-creditsos-emergency-topup-amount-be-credited-into-my-account.html" }, { "title": "When will I need to pay for the CreditSOS credit advance amount and service fee charge? ", "value": "when-will-i-need-to-pay-for-the-creditsos-service-fee", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/when-will-i-need-to-pay-for-the-creditsos-service-fee.html" }, { "title": "Can I have more than one (1) CreditSOS subscription at a time?", "value": "can-i-have-more-than-one--1--creditsos-subscription-at-a-time-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/can-i-have-more-than-one--1--creditsos-subscription-at-a-time-.html" }, { "title": "How do I repay for the credit advance(s) which I have subscribed?", "value": "how-do-i-repay-the-credit-that-i-request-for-using-the-creditsos", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/how-do-i-repay-the-credit-that-i-request-for-using-the-creditsos.html" }, { "title": "How will I know if my CreditSOS repayment is successful?", "value": "how-will-i-know-if-my-creditsos-repayment-is-successful", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/how-will-i-know-if-my-creditsos-repayment-is-successful.html" }, { "title": "Will I be able to change my existing U Mobile prepaid plan to another U Mobile prepaid plan if I still have an outstanding CreditSOS amount?", "value": "will-i-be-able-to-change-my-existing-u-mobile-prepaid-plan-to-an", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/will-i-be-able-to-change-my-existing-u-mobile-prepaid-plan-to-an.html" }, { "title": "Can I change my existing U Mobile Prepaid plan to a U Mobile Postpaid plan if I still have an outstanding CreditSOS amount?", "value": "can-i-change-my-existing-u-mobile-prepaid-plan-to-a-u-mobile-postpaid-plan-if-i-still", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/can-i-change-my-existing-u-mobile-prepaid-plan-to-a-u-mobile-postpaid-plan-if-i-still.html" }, { "title": "If I have subscribed to Automated CreditSOS credit subscription, will I get the credit advance automatically whenever my credit balance is running low?", "value": "if-i-have-subscribed-to-automated-creditsos-credit-subscription-will-i-get-the-credit", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/if-i-have-subscribed-to-automated-creditsos-credit-subscription-will-i-get-the-credit.html" }, { "title": "Can I request for credit advance with the CreditSOS service when I’m outside of Malaysia?", "value": "can-i-request-for-credit-advance-with-the-creditsos-service-when", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/can-i-request-for-credit-advance-with-the-creditsos-service-when.html" }, { "title": "Will I be charged an SMS fee for subscribing to the CreditSOS service?", "value": "will-i-be-charged-an-sms-fee-for-subscribing-to-the-creditsos-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/will-i-be-charged-an-sms-fee-for-subscribing-to-the-creditsos-service.html" }, { "title": "Can I pay for my outstanding CreditSOS amount by using credit from the CreditShare service?", "value": "can-i-pay-for-my-outstanding-creditsos-amount-by-using-credit-from-the-creditshare", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/can-i-pay-for-my-outstanding-creditsos-amount-by-using-credit-from-the-creditshare.html" }, { "title": "How do I request for U Mobile to stop sending me CreditSOS offer messages?", "value": "how-do-i-request-for-umobile-to-stop-sending-me-creditsos-offer-messages", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/how-do-i-request-for-umobile-to-stop-sending-me-creditsos-offer-messages.html" }, { "title": "Will the validity period of my prepaid account be extended if I request for the CreditSOS service?", "value": "will-the-validity-period-of-my-prepaid-account-be-extended-if-i-request-for-the-creditsos", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-service/will-the-validity-period-of-my-prepaid-account-be-extended-if-i-request-for-the-creditsos.html" } ] }, { "title": "Old U Prepaid Pack", "value": "old-u-prepaid-pack", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack.html", "isGroupLabel": true, "childList": [ { "title": "How do I calculate my free call and SMS days?", "value": "how-do-i-calculate-my-free-call-and-sms-days", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack/how-do-i-calculate-my-free-call-and-sms-days.html" }, { "title": "I’m currently subscribed to other U Mobile promotions which also offer free calls. How would this affect my current plan?", "value": "subscribed-to-other-u-mobile-promo-free-calls-how-affect-current-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack/subscribed-to-other-u-mobile-promo-free-calls-how-affect-current-plan.html" }, { "title": "What happens when my free calls and free SMS promo lapse?", "value": "what-happens-when-my-free-calls-and-free-sms-promo-lapse", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack/what-happens-when-my-free-calls-and-free-sms-promo-lapse.html" }, { "title": "Are free calls and free SMS applicable if I call or text an IDD number or a U Mobile number while roaming overseas?", "value": "are-free-calls-sms-applicable-if-i-call-or-text-an-idd-or-u-mob-number-overseas", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack/are-free-calls-sms-applicable-if-i-call-or-text-an-idd-or-u-mob-number-overseas.html" }, { "title": "Do free calls and free SMS apply when I make calls and send SMS to numbers outside of the U Mobile network?", "value": "do-free-calls-sms-apply-when-make-calls-sms-to-numbers-outside-u-mobile", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack/do-free-calls-sms-apply-when-make-calls-sms-to-numbers-outside-u-mobile.html" }, { "title": "How do I calculate my free call days and free SMS days if I top up multiple times?", "value": "how-calculate-my-free-call-days-and-free-sms-days-if-top-up-multiple-times", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack/how-calculate-my-free-call-days-and-free-sms-days-if-top-up-multiple-times.html" }, { "title": "How do I get free calls and free SMS?", "value": "how-do-i-get-free-calls-and-free-sms", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/old-u-prepaid-pack/how-do-i-get-free-calls-and-free-sms.html" } ] }, { "title": "Prepaid Data Verification Exercise ", "value": "prepaid-data-verification-exercise", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise.html", "isGroupLabel": true, "childList": [ { "title": "What is the prepaid data verification exercise about?", "value": "what-is-the-prepaid-data-verification-exercise-about", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise/what-is-the-prepaid-data-verification-exercise-about.html" }, { "title": "What would a Prepaid user need to do in conjunction with this exercise?", "value": "what-would-a-prepaid-user-need-to-do-in-conjunction-with-this-exercise", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise/what-would-a-prepaid-user-need-to-do-in-conjunction-with-this-exercise.html" }, { "title": "What kind of registration details need to be updated?", "value": "what-kind-of-registration-details-need-to-be-published", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise/what-kind-of-registration-details-need-to-be-published.html" }, { "title": "What are the impacts if I failed to update my registration details?", "value": "what-are-the-impacts-if-i-failed-to-update-my-registration-details", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise/what-are-the-impacts-if-i-failed-to-update-my-registration-details.html" }, { "title": "How long will this exercise run?", "value": "how-long-will-this-exercise-run", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise/how-long-will-this-exercise-run.html" }, { "title": "How would I know if I am required to perform the data verification?", "value": "how-would-i-know-if-i-am-required-to-perform-the-data-verification", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise/how-would-i-know-if-i-am-required-to-perform-the-data-verification.html" }, { "title": "Where can I update my registration details?", "value": "where-can-i-update-my-registration-details", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise/where-can-i-update-my-registration-details.html" }, { "title": "What are the options for me to verify my details with U Mobile?", "value": "what-are-the-options-for-me-to-verify-my-details-with-umobile", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-data-verification-exercise/what-are-the-options-for-me-to-verify-my-details-with-umobile.html" } ] }, { "title": "Combo Indonesia", "value": "combo-indonesia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia.html", "isGroupLabel": true, "childList": [ { "title": "Apa yang akan terjadi jika saya melebihi jatah data saya pada masa berlaku paket, apakah ada biaya untuk kelebihan pemakaian?", "value": "apa-yang-akan-terjadi-jika-saya-melebihi-jatah-data-saya-pada-ma", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apa-yang-akan-terjadi-jika-saya-melebihi-jatah-data-saya-pada-ma.html" }, { "title": "Apa itu Combo Indonesia?", "value": "apa-itu-combo-indonesia-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apa-itu-combo-indonesia-.html" }, { "title": "Berapa lama masa promosinya?", "value": "berapa-lama-masa-promosinya-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/berapa-lama-masa-promosinya-.html" }, { "title": "Bagaimana cara membeli paket Combo Indonesia?", "value": "bagaimana-cara-membeli-paket-combo-indonesia-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/bagaimana-cara-membeli-paket-combo-indonesia-.html" }, { "title": "Bolehkah saya membeli Combo Indonesia CI 20 jika sedang berlangganan UMI 20?", "value": "bolehkah-saya-membeli-combo-indonesia-ci-20-jika-sedang-berlangg", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/bolehkah-saya-membeli-combo-indonesia-ci-20-jika-sedang-berlangg.html" }, { "title": "Bolehkah saya membeli paket CI 50 jika saya sedang berlangganan paket UMI 20?", "value": "bolehkah-saya-membeli-paket-ci-50-jika-saya-sedang-berlangganan-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/bolehkah-saya-membeli-paket-ci-50-jika-saya-sedang-berlangganan-.html" }, { "title": "Bolehkah saya membeli paket CI 50 jika saya sedang berlangganan iPlan i40?", "value": "bolehkah-saya-membeli-paket-ci-50-jika-saya-sedang-berlangganan-1", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/bolehkah-saya-membeli-paket-ci-50-jika-saya-sedang-berlangganan-1.html" }, { "title": "Mengapa saya tidak boleh membeli paket Combo Indonesia?", "value": "mengapa-saya-tidak-boleh-membeli-paket-combo-indonesia-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/mengapa-saya-tidak-boleh-membeli-paket-combo-indonesia-.html" }, { "title": "Apakah ada batasan pada berapa kali saya boleh membeli paket Combo Indonesia, misalnya saya 3 kali membeli paket CI 50 dalam seminggu?", "value": "apakah-ada-batasan-pada-berapa-kali-saya-boleh-membeli-paket-com", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apakah-ada-batasan-pada-berapa-kali-saya-boleh-membeli-paket-com.html" }, { "title": "Berapa lama masa berlaku paket ini? Bagaimana menghitung masa berlangganan dan pembaruan?", "value": "berapa-lama-masa-berlaku-paket-ini--bagaimana-menghitung-masa-be", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/berapa-lama-masa-berlaku-paket-ini--bagaimana-menghitung-masa-be.html" }, { "title": "Apakah menit SLI gratis ke Indonesia ada masa berlakunya?", "value": "apakah-menit-sli-gratis-ke-indonesia-ada-masa-berlakunya-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apakah-menit-sli-gratis-ke-indonesia-ada-masa-berlakunya-.html" }, { "title": "Berapa blok waktu untuk menit SLI gratis?", "value": "berapa-blok-waktu-untuk-menit-sli-gratis-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/berapa-blok-waktu-untuk-menit-sli-gratis-.html" }, { "title": "Menit telepon lokal gratis mana yang akan dipotong terlebih dahulu: 15 menit panggilan telepon gratis ke nomor U Mobile pada setiap pengisian ulang pulsa atau panggilan telepon gratis ke semua operator dari paket baru Combo Indonesia?", "value": "menit-telepon-lokal-gratis-mana-yang-akan-dipotong-terlebih-dahu", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/menit-telepon-lokal-gratis-mana-yang-akan-dipotong-terlebih-dahu.html" }, { "title": "Apa yang terjadi jika saya melebihi jatah menit telepon lokal saya? Apakah saya masih bisa menelepon?", "value": "apa-yang-terjadi-jika-saya-melebihi-jatah-menit-telepon-lokal-sa", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apa-yang-terjadi-jika-saya-melebihi-jatah-menit-telepon-lokal-sa.html" }, { "title": "Apa yang akan terjadi pada paket berlangganan saya setelah berakhirnya masa promosi?", "value": "apa-yang-akan-terjadi-pada-paket-berlangganan-saya-setelah-berak", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apa-yang-akan-terjadi-pada-paket-berlangganan-saya-setelah-berak.html" }, { "title": "Bolehkah saya menggunakan layanan data dan telepon Combo Indonesia selama masa pasif?", "value": "bolehkah-saya-menggunakan-layanan-data-dan-telepon-combo-indones", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/bolehkah-saya-menggunakan-layanan-data-dan-telepon-combo-indones.html" }, { "title": "Bagaimana saya memeriksa saldo layanan data dan telepon?", "value": "bagaimana-saya-memeriksa-saldo-layanan-data-dan-telepon-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/bagaimana-saya-memeriksa-saldo-layanan-data-dan-telepon-.html" }, { "title": "Apakah saya dapat memeriksa saldo dengan aplikasi MyUMobile?", "value": "apakah-saya-dapat-memeriksa-saldo-dengan-aplikasi-myumobile-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apakah-saya-dapat-memeriksa-saldo-dengan-aplikasi-myumobile-.html" }, { "title": "Apakah masa berlangganan saya akan diakhiri secara otomatis pada akhir masa berlaku paket?", "value": "apakah-masa-berlangganan-saya-akan-diakhiri-secara-otomatis-pada", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apakah-masa-berlangganan-saya-akan-diakhiri-secara-otomatis-pada.html" }, { "title": "Apa yang akan terjadi pada saldo telepon lokal saya yang belum digunakan jika masa 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pembaruan gagal pada usaha keduanya (untuk memperbarui masa berlangganan)?", "value": "apa-yang-akan-terjadi-jika-pembaruan-gagal-pada-usaha-keduanya--", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apa-yang-akan-terjadi-jika-pembaruan-gagal-pada-usaha-keduanya--.html" }, { "title": "Apakah saya akan diberi tahu mengenai pembaruan otomatis yang berhasil atau gagal?", "value": "apakah-saya-akan-diberi-tahu-mengenai-pembaruan-otomatis-yang-be", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apakah-saya-akan-diberi-tahu-mengenai-pembaruan-otomatis-yang-be.html" }, { "title": "Apakah saya akan menerima SMS peringatan sebelum masa berlangganan saya diperbarui?", "value": "apakah-saya-akan-menerima-sms-peringatan-sebelum-masa-berlanggan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/apakah-saya-akan-menerima-sms-peringatan-sebelum-masa-berlanggan.html" }, { "title": "Dapatkah saya menghentikan pembaruan otomatis untuk layanan berlangganan ini?", "value": "dapatkah-saya-menghentikan-pembaruan-otomatis-untuk-layanan-berl", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/combo-indonesia/dapatkah-saya-menghentikan-pembaruan-otomatis-untuk-layanan-berl.html" } ] }, { "title": "Prepaid Self Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration.html", "isGroupLabel": true, "childList": [ { "title": "What is U Mobile Self-Registration?", "value": "what-is-u-mobile-self-registration-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration/what-is-u-mobile-self-registration-.html" }, { "title": "How do I self-register my SIM pack?", "value": "how-do-i-self-register-my-sim-pack-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration/how-do-i-self-register-my-sim-pack-.html" }, { "title": "What type of document is required to complete U Mobile Self-Registration process?", "value": "what-type-of-document-is-required-to-complete-u-mobile-self-regi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-self-registration/what-type-of-document-is-required-to-complete-u-mobile-self-regi.html" } ] }, { "title": "CreditSOS Free Credit", "value": "creditsos-free-credit", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-free-credit.html", "isGroupLabel": true, "childList": [ { "title": "Who can participate in the CreditSOS Free Credit Campaign?", "value": "who-is-eligible-to-participate-in-the-creditsos-year-end-campaign2", "url": 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"How does the RM5 Free Credit work?", "value": "how-does-the-rm5-free-credit-work", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-free-credit/how-does-the-rm5-free-credit-work.html" }, { "title": "If I’ve received the RM5 Free Credit, what is the validity for the reward?", "value": "i-have-received-the-rm5-free-credit-how-long-is-it-valid-for", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-free-credit/i-have-received-the-rm5-free-credit-how-long-is-it-valid-for.html" }, { "title": "Can the RM5 Free Credit be used to pay for CreditSOS credit outstanding amount?", "value": "can-i-use-the-rm5-free-credit-to-pay-for-my-creditsos-credit-outstanding-amount", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/creditsos-free-credit/can-i-use-the-rm5-free-credit-to-pay-for-my-creditsos-credit-outstanding-amount.html" } ] }, { "title": "Prepaid U Plans", "value": "prepaid-u25-u35", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35.html", "isGroupLabel": true, "childList": [ { "title": "What are the Prepaid U25, U35, U40 & U50 plans?", "value": "what-are-the-u25-and-u35-plans-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35/what-are-the-u25-and-u35-plans-.html" }, { "title": "How do I activate Prepaid U25, U35, U40 & U50?", "value": "how-do-i-activate-u25-or-u35-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35/how-do-i-activate-u25-or-u35-.html" }, { "title": "Are the Unlimited Calls that come with U Plans available for international calls or overseas usage? 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reaching the limit of Fair Usage Policy (FUP)?", "value": "what-happens-if-i-redeem-the-1-hour-speed-booster-unlimited-5g-w", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35/what-happens-if-i-redeem-the-1-hour-speed-booster-unlimited-5g-w.html" }, { "title": "Who can activate Prepaid U25, U35, U40 & U50?", "value": "who-can-activate-prepaid-u25--u35---u40-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35/who-can-activate-prepaid-u25--u35---u40-.html" }, { "title": "Am I allowed to share Unlimited Data with other devices via mobile hotspot?", "value": "am-i-allowed-to-share-unlimited-data-with-other-devices-via-mobi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35/am-i-allowed-to-share-unlimited-data-with-other-devices-via-mobi.html" }, { "title": "What is the speed of Prepaid U40 & U50 hotspot?", "value": "what-is-the-speed-of-prepaid-u40-hotspot-", "url": 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"what-happens-if-my-prepaid-u25--u35-or-u40-plan-fails-to-auto-re", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35/what-happens-if-my-prepaid-u25--u35-or-u40-plan-fails-to-auto-re.html" }, { "title": "Can I disable auto-renewal for this subscription service?", "value": "can-i-disable-auto-renewal-for-this-subscription-service-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35/can-i-disable-auto-renewal-for-this-subscription-service-.html" }, { "title": "Can I subscribe to or auto renew during a passive period?", "value": "can-i-subscribe-to-or-auto-renew-during-a-passive-period-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-u25-u35/can-i-subscribe-to-or-auto-renew-during-a-passive-period-.html" } ] }, { "title": "Prepaid 5G-Ready Plan", "value": "prepaid-5g-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan.html", "isGroupLabel": true, "childList": [ { "title": "Who is eligible to subscribe to the new Prepaid Pack?", "value": "who-is-eligible-to-subscribe-to-the-new-prepaid-pack-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan/who-is-eligible-to-subscribe-to-the-new-prepaid-pack-.html" }, { "title": "Can I still purchase the previous Unlimited Funz SIM pack from 23 Feb 2022 onwards?", "value": "can-i-still-purchase-the-previous-unlimited-funz-sim-pack-from-2", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan/can-i-still-purchase-the-previous-unlimited-funz-sim-pack-from-2.html" }, { "title": "If I am an existing U Mobile Prepaid customer, can I change to the new prepaid SIM pack?", "value": "if-i-am-an-existing-u-mobile-prepaid-customer--can-i-change-to-t", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan/if-i-am-an-existing-u-mobile-prepaid-customer--can-i-change-to-t.html" }, { "title": "Can I change from the new Prepaid Pack to Unlimited Funz pack?", "value": "can-i-change-from-the-new-prepaid--pack-to-unlimited-funz-pack-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan/can-i-change-from-the-new-prepaid--pack-to-unlimited-funz-pack-.html" }, { "title": "What does the new prepaid pack come with?", "value": "what-does-the-new-prepaid-pack-come-with-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan/what-does-the-new-prepaid-pack-come-with-.html" }, { "title": "How do I enjoy the free 1GB High-Speed Data?", "value": "how-do-i-enjoy-the-free-1gb-high-speed-data-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-5g-plan/how-do-i-enjoy-the-free-1gb-high-speed-data-.html" }, { "title": "How do I enjoy the free 1GB Basic Data?", "value": "how-do-i-enjoy-the-free-1gb-basic-data-", "url": 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}, { "title": "Who is eligible for this Campaign?", "value": "who-is-eligible-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-reload-monthly-campaign/who-is-eligible-for-this-campaign.html" }, { "title": "When is the commencement date of the Campaign?", "value": "when-is-the-commencement-date-of-the-campaign", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-reload-monthly-campaign/when-is-the-commencement-date-of-the-campaign.html" }, { "title": "How do I participate in this Campaign?", "value": "how-do-i-participate-in-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-reload-monthly-campaign/how-do-i-participate-in-this-campaign.html" }, { "title": "What is the reward given for this Campaign?", "value": "what-is-the-reward-given-for-this-campaign", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-reload-monthly-campaign/what-is-the-reward-given-for-this-campaign.html" }, { "title": "How and when will I receive the voucher?", "value": "how-and-when-will-i-receive-the-voucher", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-reload-monthly-campaign/how-and-when-will-i-receive-the-voucher.html" }, { "title": "Is this offer transferable?", "value": "is-this-offer-transferable", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-reload-monthly-campaign/is-this-offer-transferable.html" }, { "title": "Who may I contact if there are any issues pertaining the usage of this voucher?", "value": "who-may-i-contact-if-there-are-any-issues-pertaining-the-usage-of-this-voucher", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/prepaid-reload-monthly-campaign/who-may-i-contact-if-there-are-any-issues-pertaining-the-usage-of-this-voucher.html" } ] }, { "title": "5G Daily Weekly Plans", "value": "5g-daily-weekly-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans.html", "isGroupLabel": true, "childList": [ { "title": "What are 5G Daily and Weekly Plans?", "value": "what-are-5g-daily-and-weekly-plans-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/what-are-5g-daily-and-weekly-plans-.html" }, { "title": "Who can buy the 5G Daily and Weekly Plans?", "value": "who-can-buy-the-5g-daily-and-weekly-plans-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/who-can-buy-the-5g-daily-and-weekly-plans-.html" }, { "title": "How can I subscribe to a 5G Daily and Weekly Plans plan?", "value": "how-can-i-subscribe-to-a-5g-daily-and-weekly-plans-plan-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/how-can-i-subscribe-to-a-5g-daily-and-weekly-plans-plan-.html" }, { "title": "Will 5G Daily and Weekly Plans automatically be renewed when the validity expires?", "value": "will-5g-daily-and-weekly-plans-automatically-be-renewed-when-the", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/will-5g-daily-and-weekly-plans-automatically-be-renewed-when-the.html" }, { "title": "I do not wish to have my micro plan auto renewed. How do I cancel it?", "value": "i-do-not-wish-to-have-my-micro-plan-auto-renewed--how-do-i-cance", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/i-do-not-wish-to-have-my-micro-plan-auto-renewed--how-do-i-cance.html" }, { "title": "Can I purchase the same Daily or Weekly Plan again before expiry?", "value": "can-i-purchase-the-same-daily-or-weekly-plan-again-before-expiry", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/can-i-purchase-the-same-daily-or-weekly-plan-again-before-expiry.html" }, { "title": "Can I purchase a different Daily or Weekly Plan before my current plan expires?", "value": "can-i-purchase-a-different-daily-or-weekly-plan-before-my-curren", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/can-i-purchase-a-different-daily-or-weekly-plan-before-my-curren.html" }, { "title": "Can I purchase Daily or Weekly Plan with an existing Monthly Plan?", "value": "can-i-purchase-daily-or-weekly-plan-with-an-existing-monthly-pla", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/can-i-purchase-daily-or-weekly-plan-with-an-existing-monthly-pla.html" }, { "title": "What is the speed for the Daily and Weekly Plans?", "value": "what-is-the-speed-for-the-daily-and-weekly-plans-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/what-is-the-speed-for-the-daily-and-weekly-plans-.html" }, { "title": "Will I be notified about my usage during my subscription period?", "value": "will-i-be-notified-about-my-usage-during-my-subscription-period-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/will-i-be-notified-about-my-usage-during-my-subscription-period-.html" }, { "title": "How can I check my data usage?", "value": "how-can-i-check-my-data-usage-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/how-can-i-check-my-data-usage-.html" }, { "title": "What happens when I fully utilise the Daily and Weekly Plans data?", "value": "what-happens-when-i-fully-utilise-the-daily-and-weekly-plans-dat", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/what-happens-when-i-fully-utilise-the-daily-and-weekly-plans-dat.html" }, { "title": "Am I allowed to share my data from the Daily or Weekly Plans with other devices via mobile hotspot?​", "value": "am-i-allowed-to-share-my-data-from-the-daily-or-weekly-plans-with-other-devices-via-mobile-hotspot", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/5g-daily-weekly-plans/am-i-allowed-to-share-my-data-from-the-daily-or-weekly-plans-with-other-devices-via-mobile-hotspot.html" } ] }, { "title": "Hotspot Add-Ons", "value": "hotspot-add-ons", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons.html", "isGroupLabel": true, "childList": [ { "title": "What are Hotspot Add-Ons?", "value": "what-are-hotspot-add-ons-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons/what-are-hotspot-add-ons-.html" }, { "title": "How do I activate Hotspot Add-Ons?", "value": "how-do-i-activate-hotspot-add-ons-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons/how-do-i-activate-hotspot-add-ons-.html" }, { "title": "How many times can I activate Hotspot Add-Ons?", "value": "how-many-times-can-i-activate-hotspot-add-ons-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons/how-many-times-can-i-activate-hotspot-add-ons-.html" }, { "title": "Will my Hotspot Add-Ons be forfeited if my Base Plan expires earlier than my Hotspot Add-Ons?", "value": "will-my-hotspot-add-ons-be-forfeited-if-my-unlimited-data-plan-e", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons/will-my-hotspot-add-ons-be-forfeited-if-my-unlimited-data-plan-e.html" }, { "title": "With Hotspot Add-Ons, will I still be able to enjoy hotspot after hitting FUP?", "value": "with-hotspot-add-ons--will-i-still-be-able-to-enjoy-hotspot-afte", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/hotspot-add-ons/with-hotspot-add-ons--will-i-still-be-able-to-enjoy-hotspot-afte.html" } ] }, { "title": "2 Hours & 24 Hours Speed Booster", "value": "speed-booster", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster.html", "isGroupLabel": true, "childList": [ { "title": "What are the 2 Hours Speed Booster & 24 Hours Speed Booster?", "value": "what-are-the-2-hours-speed-booster---24-hours-speed-booster-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster/what-are-the-2-hours-speed-booster---24-hours-speed-booster-.html" }, { "title": "How much are 2 Hours Speed Booster & 24 Hours Speed Booster?", "value": "how-much-is-2-hours-speed-booster---24-hours-speed-booster-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster/how-much-is-2-hours-speed-booster---24-hours-speed-booster-.html" }, { "title": "Are the 2 Hours Speed Booster & 24 Hours Speed Booster auto-renewable?", "value": "are-the-2-hours-speed-booster---24-hours-speed-booster-auto-rene", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster/are-the-2-hours-speed-booster---24-hours-speed-booster-auto-rene.html" }, { "title": "Can I use my 2 Hours Speed Booster or 24 Hours Speed Booster for hotspot or in a MiFi Dongle?", "value": "can-i-use-my-2-hours-speed-booster-or-24-hours-speed-booster-for", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster/can-i-use-my-2-hours-speed-booster-or-24-hours-speed-booster-for.html" }, { "title": "How many times can I subscribe to the 2 Hours Speed Booster or the 24 Hours Speed Booster?", "value": "how-many-times-can-i-subscribe-to-the-2-hours-speed-booster-or-t", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster/how-many-times-can-i-subscribe-to-the-2-hours-speed-booster-or-t.html" }, { "title": "What happens if I successfully subscribed to the 2 Hours Speed Booster or 24 Hours Speed Booster, and I unsubscribe from my Unlimited Data plan?", "value": "what-happens-if-i-successfully-subscribed-to-the-2-hours-speed-b", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster/what-happens-if-i-successfully-subscribed-to-the-2-hours-speed-b.html" }, { "title": "What happens if my Unlimited Data plan expires before the 2 Hours Speed Booster or 24 Hours Speed Booster?", "value": "what-happens-if-my-unlimited-data-plan-expires-before-the-2-hour", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster/what-happens-if-my-unlimited-data-plan-expires-before-the-2-hour.html" }, { "title": "How do I subscribe to the 2 Hours Speed Booster or the 24 Hours Speed Booster?", "value": "how-do-i-subscribe-to-the-2-hours-speed-booster-or-the-24-hours-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster/how-do-i-subscribe-to-the-2-hours-speed-booster-or-the-24-hours-.html" }, { "title": "Is there any limitation on the data usage for the 2 Hours Speed Booster or the 24 Hours Speed Booster?", "value": "is-there-any-limitation-on-the-data-usage-for-the-2-hours-speed-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/speed-booster/is-there-any-limitation-on-the-data-usage-for-the-2-hours-speed-.html" } ] }, { "title": "Pakej Rahmah ", "value": "pakej-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah.html", "isGroupLabel": true, "childList": [ { "title": "What is Pakej Rahmah Prabayar Internet Mudah Alih (Pakej Rahmah)?", "value": "what-is-pakej-rahmah-prabayar-internet-mudah-alih--pakej-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/what-is-pakej-rahmah-prabayar-internet-mudah-alih--pakej-rahmah.html" }, { "title": "What is the offering?", "value": "what-is-the-offering-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/what-is-the-offering-.html" }, { "title": "Who is eligible?", "value": "who-is-eligible-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/who-is-eligible-.html" }, { "title": "How to subscribe?", "value": "how-to-sign-up-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/how-to-sign-up-.html" }, { "title": "Why I’m unable to view the Pakej Rahmah plan on MyUMobile App?", "value": "why-im-unable-to-view-the-pakej-rahmah-plan-on-myumobile-app", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/why-im-unable-to-view-the-pakej-rahmah-plan-on-myumobile-app.html" }, { "title": "When can I sign up for Pakej Rahmah?", "value": "when-can-i-sign-up-for-package-rahmah-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/when-can-i-sign-up-for-package-rahmah-.html" }, { "title": "Is this a prepaid plan?", "value": "is-pakej-rahmah-a-prepaid-plan-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/is-pakej-rahmah-a-prepaid-plan-.html" }, { "title": "How to check my coverage?", "value": "how-to-check-my-coverage-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/how-to-check-my-coverage-.html" }, { "title": "What happens if 30GB quota is used up before 180 days?", "value": "what-happen-if-30gb-quota-is-used-up-before-180-days-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/what-happen-if-30gb-quota-is-used-up-before-180-days-.html" }, { "title": "How many times can I subscribe to Pakej Rahmah?", "value": "how-many-times-can-customer-subscribe-to-pakej-rahmah-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/how-many-times-can-customer-subscribe-to-pakej-rahmah-.html" }, { "title": "Can I subscribe to Pakej Rahmah with different service providers upon exhausting data quota or expiry?", "value": "can-customer-subscribe-to-pakej-perpaduan-with-different-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/can-customer-subscribe-to-pakej-perpaduan-with-different-service.html" }, { "title": "Is there any limitation on the data usage?", "value": "is-there-any-limitation-on-the-data-usage", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/is-there-any-limitation-on-the-data-usage.html" }, { "title": "What will happen if my subscription expires after 180 days?", "value": "what-will-happen-if-my-subscription-expires-after-6-months-", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/what-will-happen-if-my-subscription-expires-after-6-months-.html" }, { "title": "Can I subscribe to other data plans if I’m already on Pakej Rahmah?", "value": "can-i-subscribe-to-other-data-plans-if-im-already-on-pakej-rahmah", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/can-i-subscribe-to-other-data-plans-if-im-already-on-pakej-rahmah.html" }, { "title": "Can I subscribe to Pakej Rahmah more than once?", "value": "can-i-subscribe-to-pakej-rahmah-more-than-once", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/can-i-subscribe-to-pakej-rahmah-more-than-once.html" }, { "title": "How will Pakej Rahmah affect my credit validity?", "value": "how-will-pakej-rahmah-affect-my-credit-validity", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/how-will-pakej-rahmah-affect-my-credit-validity.html" }, { "title": "Is Remaja KM30 package still available for subscription or it will be replaced by Pakej Rahmah? ", "value": "is-remaja-km30-package-still-available-for-subscription-or-it-wi", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/pakej-rahmah/is-remaja-km30-package-still-available-for-subscription-or-it-wi.html" } ] }, { "title": "Travellers Plan", "value": "travellers-plan", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan.html", "isGroupLabel": true, "childList": [ { "title": "What are Prepaid 7-Day Travel Pass (Malaysia) and 14-Day Travel Pass (Multi-Country)?", "value": "what-are-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/what-are-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country.html" }, { "title": "Who can subscribe to the Prepaid 7-Day Travel Pass (Malaysia) and 14-Day Travel Pass (Multi-Country)?", "value": "who-can-subscribe-to-the-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/who-can-subscribe-to-the-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country.html" }, { "title": "How do I activate the Prepaid 7-Day Travel Pass (Malaysia) and 14-Day Travel Pass (Multi-Country)?", "value": "how-do-i-activate-the-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/how-do-i-activate-the-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country.html" }, { "title": "Are the Unlimited Calls that come with Travel Passes available for international calls?", "value": "are-the-unlimited-calls-that-come-with-travel-passes-available-for-international-calls", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/are-the-unlimited-calls-that-come-with-travel-passes-available-for-international-calls.html" }, { "title": "On which devices can I use the Prepaid 7-Day Travel Pass (Malaysia) and 14-Day Travel Pass (Multi-Country)?", "value": "on-which-devices-can-i-use-the-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/on-which-devices-can-i-use-the-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country.html" }, { "title": "Am I allowed to share Unlimited Data with other devices via mobile hotspot?", "value": "am-i-allowed-to-share-unlimited-data-with-other-devices-via-mobile-hotspot", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/am-i-allowed-to-share-unlimited-data-with-other-devices-via-mobile-hotspot.html" }, { "title": "What is the Fair Usage Policy for Prepaid 7-Day Travel Pass (Malaysia) and 14-Day Travel Pass (Multi-Country), and how does it work?", "value": "what-is-the-fair-usage-policy-for-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country-and-how-does-it-work", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/what-is-the-fair-usage-policy-for-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country-and-how-does-it-work.html" }, { "title": "Is there a data quota cap for Prepaid 7-Day Travel Pass (Malaysia) and 14-Day Travel Pass (Multi-Country)?", "value": "is-there-a-data-quota-cap-for-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/is-there-a-data-quota-cap-for-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country.html" }, { "title": "Will I receive an SMS reminder before my Prepaid 7-Day Travel Pass (Malaysia) and 14-Day Travel Pass (Multi-Country) subscription is due for expiration?", "value": "will-i-receive-an-sms-reminder-before-my-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country-subscription-is-due-for-expiration", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/will-i-receive-an-sms-reminder-before-my-prepaid-7-day-travel-pass-malaysia-and-14-day-travel-pass-multi-country-subscription-is-due-for-expiration.html" }, { "title": "Can I purchase & use the Add-Ons Internet Passes out of Malaysia?", "value": "can-i-purchase-n-use-the-add-ons-internet-passes-out-of-malaysia", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/can-i-purchase-n-use-the-add-ons-internet-passes-out-of-malaysia.html" }, { "title": "Will I receive any notifications about the preferred network operators when I arrive at my destination country?", "value": "will-i-receive-any-notifications-about-the-preferred-network-operators-when-i-arrive-at-my-destination-country", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/will-i-receive-any-notifications-about-the-preferred-network-operators-when-i-arrive-at-my-destination-country.html" }, { "title": "Who are U Mobile's preferred network operators?", "value": "who-are-u-mobiles-preferred-network-operators", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/who-are-u-mobiles-preferred-network-operators.html" }, { "title": "What if I cannot connect to U Mobile’s preferred network operators' service?", "value": "what-if-i-cannot-connect-to-u-mobiles-preferred-network-operators-service", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/what-if-i-cannot-connect-to-u-mobiles-preferred-network-operators-service.html" }, { "title": "What happens if I am facing a weak network connection with the network partner?", "value": "what-happens-if-i-am-facing-a-weak-network-connection-with-the-network-partner", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/what-happens-if-i-am-facing-a-weak-network-connection-with-the-network-partner.html" }, { "title": "How can I top up while I’m travelling in Singapore, Indonesia and Thailand?", "value": "how-can-i-top-up-while-im-travelling-in-singapore-indonesia-and-thailand", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans/prepaid/travellers-plan/how-can-i-top-up-while-im-travelling-in-singapore-indonesia-and-thailand.html" }, { "title": "If I purchased the 14-Day Travel Pass (Multi-Country) and landed in Singapore, Indonesia and Thailand, will I be charged for U Data Roam (UDR)?", "value": "if-i-purchased-the-14-day-travel-pass-multi-country-and-landed-in-singapore-indonesia-and-thailand-will-i-be-charged-for-u-data-roam-udr", "url": 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