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The prepaid SIM pack price is RM10.
Yes, the Service Tax exemption is applicable to Malaysian citizens effective 6 September 2018.
Only top-ups performed by Malaysian citizens who register for a U Mobile Prepaid line using either MyKad, Malaysian Army or Malaysian Police Identity card are exempted from Service Tax. However, top-ups performed by non-Malaysian citizens are subject to Service Tax. For example, if a non-Malaysian citizen tops up RM30.00, a Service Tax of RM1.70 will be deducted and a sum of RM28.30 will be credited into his/her prepaid account.
If you notice that your MyKad number is inaccurate, kindly visit our branches or call 1318 to update your MyKad number. Customers who purchase a U Mobile prepaid starter pack are advised to provide details of their MyKad, Malaysian Army and Malaysia Police identity card during registration.
No, you will not receive a 6% Service Tax rebate. All physical top-ups and e-reload performed by non-Malaysian citizens are subject to Service Tax.
No, services such as voice calls, SMS and data plan subscriptions will not be charged Service Tax.
You are required to check and update the details provided to U Mobile using the following channels:
Login to MyUMobile App > My Account > Profile & Settings > Profile > Edit (http://u.my/umobileapp); or
Login to U Mobile Self Care page > Manage Account > Personal Details > Edit Personal Details (https://www.u.com.my/selfcare/login; or
Visit U Mobile branches (https://www.u.com.my/store-finder/service-centres); or
Call Customer Service at +6018 388 1318
If you require further assistance, you can get in touch with us via the following channels.
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!