Online Store Line Activation - Self Help - Support

{ "hideAfter": false, "hideGeneralNotification": false, "rotationTimer": 3, "importantNotificationList": [{"LOG":{"name":"com.umobile.core.pojo.NotificationPojo"},"startDateTime":"2023-10-10T14:47:00.000+08:00","endDateTime":"2023-12-31T23:59:00.000+08:00","desc":"\u003cp\u003eWin an iPhone 14 Pro Max and get rewarded on MyUMobile app today!\u003c/p\u003e\r\n","ctaPath":"http://u.my/app","now":{"year":2023,"month":12,"day":5},"instant":{"seconds":1701705600,"nanos":0},"nowDate":"Dec 5, 2023, 12:00:00 AM","nowTime":"2023-12-05","validTime":1}] }

{ "serviceUrlSearchSuggestion": "/content/u-mobile/en/personal/jcr:content/header.suggestions", "searchResultPagePath": "/content/u-mobile/en/personal/search-results.html" }

SHOP

Suggested Search

Popular Search

Popular on U Mobile

U Home 5G x sooka VIP

Get fibre-like speeds and exclusive live sports with our U Home 5G x sooka VIP Bundle. Enjoy home entertainment with your loved ones - just click here!

iPhone 15 Pro

Unbeatable savings & flexibility with your iPhone 15 Pro via Unbeatable 5G U Postpaid plans. Enjoy 0% instalment with U PayLater. Sign up today!

Postpaid Plans

Enjoy up to 1,000GB 5G data with our new U Postpaid plans. Check it out now!

Monthly Plans

No.1 Best Value Unlimited Plans with free ultra-fast uncapped 4G/5G speed.

Devices

Own the latest 5G Devices with U PayLater or U SaveMore.

Mobile Plans

Devices

Broadband

Lifestyle

Deals

Support

5G Now

Mobile Plans

Devices

Broadband

Lifestyle

Deals

Support

5G Now

How to Activate Your Line

Once you have received your Online Store package, activate your U Mobile line with either one of the 2 methods below.

Automatic Activation

Your U Mobile line will immediately be automatically activated after you have successfully received your Online Store package.

Manual Activation 

Activate your U Mobile line manually via our Online Store*.

Your billing starts the moment you activate the line, so we advise you to only activate it once you have successfully received your package.

Do More With U Mobile

Make sure your U Mobile journey goes smoothly with these guides.

{ "componentId": "a34R6ZgM" }

Activate My SIM Card

Find My Phone Number

Switch to e-Billing

{ "stepList": [{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/01-login.svg","stepTitle":"Log In ","stepDesc":"\u003cb\u003eLog in\u003c/b\u003e to the Online Store by using the login credentials you previously created. ","step":1},{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/02-activate-sim-card.svg","stepTitle":"Activate Your SIM Card","stepDesc":"Select ‘\u003cb\u003eActivation History’\u003c/b\u003e from the drop-down menu. Click ‘\u003cb\u003eActivate’\u003c/b\u003e under the status column. ","step":2},{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/03-wait-for-activation.svg","stepTitle":"Wait For Activation","stepDesc":"Your SIM card will be activated within 2 hours. ","step":3}] }

{{item.step}}

{{item.stepTitle}}

{{item.step}}

{{item.stepTitle}}

{ "stepList": [{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/01-login.svg","stepTitle":"Log In ","stepDesc":"\u003cb\u003eLog in\u003c/b\u003e to the Online Store by using the login credentials you previously created. ","step":1},{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/02-check-your-history.svg","stepTitle":"Check Your History","stepDesc":"Select ‘\u003cb\u003eOrder History’\u003c/b\u003e from the drop-down menu. ","step":2},{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/03-see-more-info.svg","stepTitle":"See More Info","stepDesc":"Click on ‘\u003cb\u003eMore Info’.\u003c/b\u003e","step":3},{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/04-find-your-number.svg","stepTitle":"Find Your Number","stepDesc":"Your number will be under ‘\u003cb\u003eDescription of Order’.\u003c/b\u003e","step":4}] }

{{item.step}}

{{item.stepTitle}}

{{item.step}}

{{item.stepTitle}}

{ "stepList": [{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/01-login.svg","stepTitle":"Log In ","stepDesc":"Once your line is activated, log\u0026nbsp;in to\u0026nbsp;\u003ca href\u003d\"/content/u-mobile/en/personal/support/myumobile-app.html\"\u003eMyUMobile\u0026nbsp;App\u003c/a\u003e.","step":1},{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/02-set-your-preferences.svg","stepTitle":"Set Your Preferences","stepDesc":"Go to \u003cb\u003e‘Manage Bill’\u003c/b\u003e \u0026gt; ‘\u003cb\u003eBilling Preferences\u003c/b\u003e’.","step":2},{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/03-choose-e-billing.svg","stepTitle":"Choose e-Billing","stepDesc":"Choose e-billing as your preferred billing method. ","step":3}] }

{{item.step}}

{{item.stepTitle}}

{{item.step}}

{{item.stepTitle}}

{ "stepList": [{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/01-login.svg","stepTitle":"Log In ","stepDesc":"Once your line is activated, log\u0026nbsp;in to\u0026nbsp;\u003ca href\u003d\"http://u.my/app\"\u003eMyUMobile\u0026nbsp;App\u003c/a\u003e.","step":1},{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/02-set-your-preferences.svg","stepTitle":"Set Your Preferences","stepDesc":"Go to \u003cb\u003e‘Manage Bill’\u003c/b\u003e \u0026gt; ‘\u003cb\u003eBilling Preferences\u003c/b\u003e’.","step":2},{"stepImg":"/content/dam/u-mobile/personal/support/online-store-line-activation/03-choose-e-billing.svg","stepTitle":"Choose e-Billing","stepDesc":"Choose e-billing as your preferred billing method. ","step":3}] }

{{item.step}}

{{item.stepTitle}}

{{item.step}}

{{item.stepTitle}}

You can only opt for U Mobile Postpaid e-billing once your U Mobile line is activated.

Frequently Asked Questions

Get your questions answered here.

{ "dropdownFaqProperties": [ { "title": "FAQs", "value": "faqs", "url": "/content/u-mobile/en/personal/support/faqs.html", "isGroupLabel": true, "childList": [ { "title": "Online Store", "value": "online-store", "url": "/content/u-mobile/en/personal/support/faqs/online-store.html" }, { "title": "Devices", "value": "devices", "url": "/content/u-mobile/en/personal/support/faqs/devices.html" }, { "title": "Mobile Plans", "value": "mobile-plans", "url": "/content/u-mobile/en/personal/support/faqs/mobile-plans.html" }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/faqs/broadband.html" }, { "title": "Digital Services", "value": "digital-services", "url": "/content/u-mobile/en/personal/support/faqs/digital-services.html" }, { "title": "Happenings", "value": "happenings", "url": "/content/u-mobile/en/personal/support/faqs/happenings.html" }, { "title": "Value Added Services ", "value": "value-added-services", "url": "/content/u-mobile/en/personal/support/faqs/value-added-services.html" }, { "title": "General Enquiries", "value": "general-enquiries", "url": "/content/u-mobile/en/personal/support/faqs/general-enquiries.html" }, { "title": "Service Tax", "value": "service-tax", "url": "/content/u-mobile/en/personal/support/faqs/service-tax.html" }, { "title": "Others ", "value": "others", "url": "/content/u-mobile/en/personal/support/faqs/others.html" } ] }, { "title": "Find a Store", "value": "store-finder", "url": "/content/u-mobile/en/personal/support/store-finder.html", "isGroupLabel": true, "childList": [] }, { "title": "Speedtest", "value": "speedtest", "url": "/content/u-mobile/en/personal/support/speedtest.html", "isGroupLabel": true, "childList": [] }, { "title": "Terms & Conditions", "value": "terms-conditions", "url": "/content/u-mobile/en/personal/support/terms-conditions.html", "isGroupLabel": true, "childList": [ { "title": "Promotion", "value": "promotion", "url": "/content/u-mobile/en/personal/support/terms-conditions/promotion.html" }, { "title": "General", "value": "general", "url": "/content/u-mobile/en/personal/support/terms-conditions/general.html" }, { "title": "Others", "value": "others", "url": "/content/u-mobile/en/personal/support/terms-conditions/others.html" }, { "title": "Broadband", "value": "broadband", "url": "/content/u-mobile/en/personal/support/terms-conditions/broadband.html" }, { "title": "Campaign", "value": "campaign", "url": "/content/u-mobile/en/personal/support/terms-conditions/campaign.html" }, { "title": "Prepaid", "value": "prepaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/prepaid.html" }, { "title": "Postpaid", "value": "postpaid", "url": "/content/u-mobile/en/personal/support/terms-conditions/postpaid.html" } ] }, { "title": "Contact Us", "value": "contact-us", "url": "/content/u-mobile/en/personal/support/contact-us.html", "isGroupLabel": true, "childList": [] }, { "title": "MyUMobile App", "value": "myumobile-app", "url": "/content/u-mobile/en/personal/support/myumobile-app.html", "isGroupLabel": true, "childList": [] }, { "title": "Important Notices", "value": "important-notices", "url": "/content/u-mobile/en/personal/support/important-notices.html", "isGroupLabel": true, "childList": [ { "title": "The Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) in collaboration with the", "value": "18-sept-2021", "url": "/content/u-mobile/en/personal/support/important-notices/18-sept-2021.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, ecommerce, quality of", "value": "22-april-2021", "url": "/content/u-mobile/en/personal/support/important-notices/22-april-2021.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer", "value": "09-june-2020", "url": "/content/u-mobile/en/personal/support/important-notices/09-june-2020.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) hereby notifies that Hand Phone Users Survey 2019 and e-Commerce Consumers Survey 2019 will be postponed until further notice.", "value": "08-january-2020", "url": "/content/u-mobile/en/personal/support/important-notices/08-january-2020.html" }, { "title": "Suruhanjaya Komunikasi dan Multimedia Malaysia (MCMC) akan menjalankan Kajian Pengguna Telefon Bimbit 2019 dan Kajian Pengguna e-Dagang 2019 untuk mengumpul data dan maklumat berkaitan", "value": "26-december-2019", "url": "/content/u-mobile/en/personal/support/important-notices/26-december-2019.html" }, { "title": "Susulan Amaran Cuaca Buruk oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku seperti berikut:", "value": "01-december-2019", "url": "/content/u-mobile/en/personal/support/important-notices/01-december-2019.html" }, { "title": "Susulan Amaran Cuaca Bahaya oleh Jabatan Meteorologi Malaysia bertarikh 1 Disember 2019, Jabatan Pengairan dan Saliran meramalkan banjir akan berlaku bermula 3 Disember 2019 mulai jam 0.00 pagi di lokasi-lokasi seperti berikut", "value": "01-dec-2019", "url": "/content/u-mobile/en/personal/support/important-notices/01-dec-2019.html" }, { "title": "Dear customers, please avoid picking up or calling back any missed calls from unfamiliar numbers, especially those from foreign countries, e.g. +257 code when you have no known contacts there. This may be spam call.", "value": "18-october-2019", "url": "/content/u-mobile/en/personal/support/important-notices/18-october-2019.html" }, { "title": "U Mobile is currently in the process of expanding our own network in East Malaysia, as part of this process, there may be some network disruptions in your area.", "value": "23-september-2019", "url": "/content/u-mobile/en/personal/support/important-notices/23-september-2019.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Hand Phone Users Survey 2018 from 12 November 2018 to 12 December 2018.", "value": "12-november-2018", "url": "/content/u-mobile/en/personal/support/important-notices/12-november-2018.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of Internet and radio in Malaysia.", "value": "06-march-2018", "url": "/content/u-mobile/en/personal/support/important-notices/06-march-2018.html" }, { "title": "U Mobile takes data security seriously. With cyber intrusions becoming more common affecting large organisations globally, the industry has been working hard to continuously ensure that our customers’ information is protected from unauthorized access.", "value": "21-november-2017", "url": "/content/u-mobile/en/personal/support/important-notices/21-november-2017.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phones and Internet in Malaysia.", "value": "07-august-2017", "url": "/content/u-mobile/en/personal/support/important-notices/07-august-2017.html" }, { "title": "Beware of fraudulent voice calls. Recently some syndicates overseas have been defrauding mobile phone users using \"missed called\" method. ", "value": "11-april-2017", "url": "/content/u-mobile/en/personal/support/important-notices/11-april-2017.html" }, { "title": "We regret to inform our customers that due to an IT system error, there were inaccuracies in U Mobile's March postpaid bills dated 15th March 2017. ", "value": "15-march-2017", "url": "/content/u-mobile/en/personal/support/important-notices/15-march-2017.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Survey on Broadcasting Services (Radio and TV) 2017 from 1 February 2017 until 30 June 2017. ", "value": "01-february-2017", "url": "/content/u-mobile/en/personal/support/important-notices/01-february-2017.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is launching the Internet Users Survey (IUS) 2016. Canvassing period is from 14 November 2016 until 31 January 2017.", "value": "14-november-2016", "url": "/content/u-mobile/en/personal/support/important-notices/14-november-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is extending the Mobile Broadband Survey 2016. Canvassing period is from 9 August 2016 until 31 October 2016.", "value": "08-august-2016", "url": "/content/u-mobile/en/personal/support/important-notices/08-august-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Mobile Broadband Survey 2016. Canvassing period is from 26 January 2016 until 29 February 2016. ", "value": "26-january-2016", "url": "/content/u-mobile/en/personal/support/important-notices/26-january-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2016. Canvassing period is from 10 March 2016 until 30 June 2016.", "value": "23-january-2016", "url": "/content/u-mobile/en/personal/support/important-notices/23-january-2016.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015. Canvassing period is from 24 October 2015 until 24 December 2015. ", "value": "23-october-2015", "url": "/content/u-mobile/en/personal/support/important-notices/23-october-2015.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2015 and Hand Phone Users Survey 2015. Canvassing period is from 23 May 2015 until 30 August 2015.", "value": "22-may-2015", "url": "/content/u-mobile/en/personal/support/important-notices/22-may-2015.html" }, { "title": "Please be informed that effective 12 February 2015, the video mail service will no longer be available. We apologise for any inconvenience caused.", "value": "12-february-2015", "url": "/content/u-mobile/en/personal/support/important-notices/12-february-2015.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Consumer Satisfaction Survey 2015. Canvassing period is from 24 January 2015 until 30 April 2015.", "value": "23-january-2015", "url": "/content/u-mobile/en/personal/support/important-notices/23-january-2015.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) will be extending the Hand Phone Users Survey 2014. Canvassing period will be extended until 30th November 2014.", "value": "31-october-2014", "url": "/content/u-mobile/en/personal/support/important-notices/31-october-2014.html" }, { "title": "The 10% IDD Top Up Bonus has ended effective 5 September 2014. Stay tuned for more upcoming promotions.", "value": "17-september-2014", "url": "/content/u-mobile/en/personal/support/important-notices/17-september-2014.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Hand Phone Users Survey 2014. Canvassing period is from 16 August 2014 until 31 October 2014.", "value": "15-august-2014", "url": "/content/u-mobile/en/personal/support/important-notices/15-august-2014.html" }, { "title": "Please note that effective 15thAugust 2014, Free 10MB High Speed Internet will no longer be available for top up below RM30.", "value": "15-august-20141", "url": "/content/u-mobile/en/personal/support/important-notices/15-august-20141.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Internet Users Survey 2014. Canvassing period is from 28 June 2014 until 31 August 2014. ", "value": "27-june-2014", "url": "/content/u-mobile/en/personal/support/important-notices/27-june-2014.html" }, { "title": "We take your privacy seriously and will only disclose your personal data when necessary and in accordance with our Privacy Policy. ", "value": "11-june-2014", "url": "/content/u-mobile/en/personal/support/important-notices/11-june-2014.html" }, { "title": "This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014.", "value": "12-april-2014", "url": "/content/u-mobile/en/personal/support/important-notices/12-april-2014.html" }, { "title": "Effective 1 April 2014, the deactivation period for all U Mobile Prepaid Plans will be 60 days.", "value": "24-march-2014", "url": "/content/u-mobile/en/personal/support/important-notices/24-march-2014.html" }, { "title": "Effective 8 January 2014, changes to the existing U Prepaid Plan are as follows", "value": "08-january-2014", "url": "/content/u-mobile/en/personal/support/important-notices/08-january-2014.html" }, { "title": "Effective 8 January 2014, credit validity for all Existing and New Prepaid Plans will be 2x longer.", "value": "08-january-20141", "url": "/content/u-mobile/en/personal/support/important-notices/08-january-20141.html" }, { "title": "Effective 11th Dec 2013, 018 Plan subscribers will automatically be upgraded to our U Prepaid Plan to enjoy better call and SMS rates.", "value": "11-december-2013", "url": "/content/u-mobile/en/personal/support/important-notices/11-december-2013.html" }, { "title": "Dear Valued Customer, As part of our effort to further improve our service, please be informed that we are undergoing scheduled maintenance from Saturday 26th Oct (10pm) until Sunday 27th Oct (1pm).", "value": "25-october-2013", "url": "/content/u-mobile/en/personal/support/important-notices/25-october-2013.html" }, { "title": "The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the Internet Users Survey 2013 to collect data related to usage of Internet.", "value": "18-october-2013", "url": "/content/u-mobile/en/personal/support/important-notices/18-october-2013.html" }, { "title": "This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Hand Phone Users Survey 2013. ", "value": "23-august-2013", "url": "/content/u-mobile/en/personal/support/important-notices/23-august-2013.html" }, { "title": "Effective 27 July 2013, our new data Pay As You Use (PAYU) rate will be charged at RM0.10/MB. Applicable to both postpaid and prepaid plans.", "value": "27-july-2013", "url": "/content/u-mobile/en/personal/support/important-notices/27-july-2013.html" }, { "title": "As part of our effort to further improve our service, please be advised that scheduled maintenance will be conducted from 11pm on Saturday 20th April till 9am on Sunday 21st April.", "value": "18-april-2013", "url": "/content/u-mobile/en/personal/support/important-notices/18-april-2013.html" }, { "title": "This is to inform that the Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) is conducting the Mobile Broadband Users Survey 2013. ", "value": "21-february-2013", "url": "/content/u-mobile/en/personal/support/important-notices/21-february-2013.html" }, { "title": "Consumer Satisfaction Survey - Courier Service (Individual and Business)", "value": "25-november-2021", "url": "/content/u-mobile/en/personal/support/important-notices/25-november-2021.html" }, { "title": "Termination Of Caller Line Identification Restriction (CLIR) Masking Service", "value": "28-june-2023", "url": "/content/u-mobile/en/personal/support/important-notices/28-june-2023.html" }, { "title": "Broadband Quality of Experience Survey 2023 (BQoES 2023)", "value": "15-july-2023", "url": "/content/u-mobile/en/personal/support/important-notices/15-july-2023.html" } ] }, { "title": "Self Help ", "value": "self-help", "url": "/content/u-mobile/en/personal/support/self-help.html", "isGroupLabel": true, "childList": [ { "title": "Upgrade from Prepaid to Postpaid", "value": "upgrade-prepaid-to-postpaid-details-page", "url": "/content/u-mobile/en/personal/support/self-help/upgrade-prepaid-to-postpaid-details-page.html" }, { "title": "Lifetime Rebate for Specially-Abled-Community Content", "value": "lifetime-rebate-for-specially-abled-community-content", "url": "/content/u-mobile/en/personal/support/self-help/lifetime-rebate-for-specially-abled-community-content.html" }, { "title": "eSIM", "value": "esim", "url": "/content/u-mobile/en/personal/support/self-help/esim.html" }, { "title": "Understand Your Bill", "value": "understand-your-bill", "url": "/content/u-mobile/en/personal/support/self-help/understand-your-bill.html" }, { "title": "Bill Payment Methods", "value": "bill-payment-methods", "url": "/content/u-mobile/en/personal/support/self-help/bill-payment-methods.html" }, { "title": "WeChat Prepaid Self-Registration", "value": "wechat-prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/self-help/wechat-prepaid-self-registration.html" }, { "title": "Upsize Your Plan ", "value": "upsize-your-plan", "url": "/content/u-mobile/en/personal/support/self-help/upsize-your-plan.html" }, { "title": "Online Store Line Activation", "value": "online-store-line-activation", "url": "/content/u-mobile/en/personal/support/self-help/online-store-line-activation.html" }, { "title": "Prepaid Registration Guidelines", "value": "prepaid-registration-guideline", "url": "/content/u-mobile/en/personal/support/self-help/prepaid-registration-guideline.html" }, { "title": "Purchase Prepaid Plans Online", "value": "purchase-prepaid-plans-online", "url": "/content/u-mobile/en/personal/support/self-help/purchase-prepaid-plans-online.html" }, { "title": "Prepaid Self-Registration", "value": "prepaid-self-registration", "url": "/content/u-mobile/en/personal/support/self-help/prepaid-self-registration.html" }, { "title": "U Mobile Payments via FPX", "value": "maybank-mgate-guideline", "url": "/content/u-mobile/en/personal/support/self-help/maybank-mgate-guideline.html" } ] }, { "title": "Scam Awareness", "value": "scam-awareness", "url": "/content/u-mobile/en/personal/support/scam-awareness.html", "isGroupLabel": true, "childList": [] }, { "title": "Network", "value": "network", "url": "/content/u-mobile/en/personal/support/network.html", "isGroupLabel": true, "childList": [ { "title": "Coverage Map", "value": "coverage-map", "url": "/content/u-mobile/en/personal/support/network/coverage-map.html" }, { "title": "Jendela", "value": "jendela", "url": "/content/u-mobile/en/personal/support/network/jendela.html" }, { "title": "VoLTE & VoWiFi", "value": "volte-vowifi", "url": "/content/u-mobile/en/personal/support/network/volte-vowifi.html" } ] } ], "dropdownDefault": "/content/u-mobile/en/personal/support/self-help/online-store-line-activation.html", "breadCrumbs": [] }

More FAQs

Get More Help With U Mobile

Alternatively, get in touch with us from any of the following channels:

MyUMobile App

Reach out to us through the MyUMobile App.

Download App

Facebook

Drop us your message on Messenger.

Chat Now

Twitter

Tweet us your enquiries and we will get back to you as soon as we can!

Tweet Now

{ "bannerTitle": "switch to u mobile", "bannerType": "normal" }

Get the All-New MyUMobile App Now!

Enjoy a better, faster and safer experience today.

{ "siteTheme": "theme-personal" }

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. Click ‘Proceed’ to enjoy optimal performance. View our Privacy Notice to learn more.

Proceed