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Once you have received your Online Store package, activate your U Mobile line with either one of the 2 methods below.
Your U Mobile line will be automatically activated 48 hours after you have successfully received your Online Store package.
Your billing starts the moment you activate the line, so we advise you to only activate it once you have successfully received your package.
Make sure your U Mobile journey goes smoothly with these guides.
You can only opt for U Mobile Postpaid e-billing once your U Mobile line is activated.
Get your questions answered here.
Once you activate your new line, your prepaid balance will include the top-up credit that you purchased, so you do not have to top up manually when you receive your package
Alternatively, get in touch with us from any of the following channels:
Reach out to us through the MyUMobile App.
Drop us your message on Messenger.
Tweet us your enquiries and we will get back to you as soon as we can!