Understand Your Bill Statement | Support

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Get to Know Your Brand-New Postpaid & Prepaid Bill Statement

Discover the new and improved way to view your Postpaid/Prepaid bill. Check out the samples below. Please note that these enhancements will not affect the exceptional services you currently enjoy.

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Postpaid

Prepaid

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Request for Your Physical Bill in 4 Easy Steps

Step 1

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Log in to your MyUMobile App and update your billing address by going to "My Profile" in the top right corner of the home screen.

Step 2

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Head to Settings, then toggle "Request Physical Bill" to turn it on.

Step 3

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Select your Physical Bill Option, then tap on "Confirm" to proceed.

Step 4

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Your Physical Bill has successfully been activated!

As a monthly service fee, you will be charged RM5 per line for a non-itemised bill and RM10 per line for an itemised bill.

Request Your e-Invoice in 5 Simple Steps

Follow these steps to request your e-Invoice for tax filing. (Applicable to Postpaid and Broadband customers only)

Step 1

Click HERE to access the e-Invoice request page.

Step 2

Enter your email address and request for a TAC.

Step 3

Fill in your bill number.

Step 4

Provide your personal details, including IC Number, Name, and Tax Number.

Step 5

Tap "Request E-Invoice" to submit your request.

Important Notes:

Once validated by LHDN, your e-Invoice will be sent from notice@mail.einv.my. If you do not receive it, please check your spam folder.
You can only request the current month’s bill within the same month and after your bill date.
The previous month’s bill cannot be requested.

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Frequently Asked Questions

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Understand Your Bill (New Bill 2024)

Request E-invoice

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Note: For Prepaid bills, only the latest six months of your bills can be retrieved. To ensure access to your records, please download your bills regularly from the MyUMobile App, if needed.